Scribd
Upload
99 views1 page

Improving Communications: Listen

The document is about communication skills. It provides a 3 sentence summary of a talk by a communication expert: 1) Good communicators listen actively, maintain eye contact and have relaxed body language but seldom interrupt or confuse people. 2) They explain things clearly without using jargon and clarify any technical terms they must use with easy to understand examples. 3) They elaborate on their main points but do not ramble or lose sight of their central message.

Uploaded by

daft
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
99 views1 page

Improving Communications: Listen

The document is about communication skills. It provides a 3 sentence summary of a talk by a communication expert: 1) Good communicators listen actively, maintain eye contact and have relaxed body language but seldom interrupt or confuse people. 2) They explain things clearly without using jargon and clarify any technical terms they must use with easy to understand examples. 3) They elaborate on their main points but do not ramble or lose sight of their central message.

Uploaded by

daft
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

UNIT 1 •• COMMUNICATION

B Which of the words in Exercise A have these meanings?


1 concise 5 clear and easy to understand
2 reluctant to speak 6 good at influencing people
3 talking in a confused way 7 outgoing
4 able to express ideas well 8 eager to react and communicate

C Complete the extract below from a talk by a communication expert with


the verbs from the box.
clarify confuse digress engage explain interrupt listen ramble

‘Good communicators really listen to people and take in what is said. They maintain
1

2
eye contact and have a relaxed body language, but they seldom and stop
3
people talking. If they don’t understand and want to something, they wait for
a suitable opportunity.
When speaking, effective communicators are good at giving information. They do not
4
their listener. They make their points clearly. They will avoid technical terms,
5
abbreviations or jargon. If they do need to use unfamiliar terminology, they by
6
giving an easy-to-understand example. Furthermore, although they may in order
to elaborate a point and give additional information and details where appropriate, they
7
will not and lose sight of their main message. Really effective communicators
8
who have the ability to with colleagues, employees, customers and suppliers
are a valuable asset for any business.’

D CD1.1 Listen to the talk and check your answers.

See the DVD-ROM


E Think of a poor or bad communicator you know. How could they improve
for the i-Glossary.
their skills? What advice would you give them?

listening A CD1.2 Listen to the first part of an interview with Alastair Dryburgh,
Improving an expert on communication. Does he think technology makes good
communication easier?
communications
B CD1.2 Listen again. What four key points does Alastair make about
communication?

C CD1.3 Listen to the second part of the interview. Alastair gives an example
of a company which has used technology to change the way it communicates
with customers. Give reasons why it communicates well.

D CD1.4 Listen to the final part, where Alastair is describing a bad customer
Alastair Dryburgh
experience. What mistakes did the company make, and how could they have
improved the customer experience?

Watch the E Discuss an example you know of a company which communicates well with
interview on
its customers or a company which communicates badly. What advice would
the DVD-ROM.
you give to the bad communicator?

You might also like