Grade

TLE - ICT
COMPUTER SYSTEMS SERVICING
QUARTER 3 – MODULE 1
Set Up User Access In Accordance With
Operating System Features

Prepared by:

GLYNEZ L. PRADO
Teacher III
San Jacinto National High School
 In this self-learning module, it will focus in conducting test on the installed computer
components. After reading all the topics and performing the essential skills you must be able
to:

• Follow OHS policies and procedures in conducting tests;

• Check circuits and systems being isolated using specified testing procedures;

TESTING INSTALLED EQUIPMENT / DEVICES (COMPONENTS)

As computer technician you will need a good understanding of the health and safety
regulations from early on in your career, so that you understand the good practices demanded
by law. In particular, you need to:
 report any accidents
 take reasonable care of your own health and safety when moving heavy components
 not cause any electrical hazards
 make sure that workstations meet safety requirements.
 You need to adhere to health and safety regulations as they will help to protect you
and others and will avoid any unnecessary legal action for reckless and unsafe
working practices. If you identify any health and safety problems, you should tell your
line manager or the health and safety representative immediately.
The most basic test is to switch the system on to check it starts without errors. ICT
professionals are also likely to use tools and utilities to check that all is well with the system
after an installation.
THE USE OF DIAGNOSTIC TOOLS IN TESTING INSTALLED HARDWARE
COMPONENTS AND OTHER PERIPHERALS
Diagnostic tools are used to test and diagnose equipment. Diagnostic tools include the
following:

• Digital multimeter is a device that can take many types of measurements. It tests the
integrity of circuits and the quality of electricity in computer components. A digital
multimeter displays the information on an LCD or LED.
• A loopback adapter, also called a loopback plug, tests the basic functionality of
computer ports. The adapter is specific to the port that you want to test.
• The toner probe, is a two-part tool. The toner part is connected to a cable at one end
using specific adapters, such as an RJ-45, coaxial, or metal clips. The toner generates
a tone that travels the length of the cable. The probe part traces the cable. When the
probe is in near proximity to the cable to which the toner is attached, the tone can be
heard through a speaker in the probe.

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 Figure 1. Diagnostic Tools
Software Tools
Like hardware tools, there are a variety of software tools that can be used to help
technicians pinpoint and troubleshoot problems. Many of these tools are free and several
come with the Windows operating system.
Disk Management Tools
Software tools help diagnose computer and network problems and determine which
computer device is not functioning correctly. A technician must be able to use a range of
software tools to diagnose problems, maintain hardware, and protect the data stored on a
computer.
You must be able to identify which software to use in different situations. Disk
management tools help detect and correct disk errors, prepare a disk for data storage, and
remove unwanted files.
The following are some disk management tools:
 FDISK: A command-line tool that creates and deletes partitions on a hard drive. The
FDISK tool is not available in Windows XP, Vista, or 7. It has been replaced with the
Disk Management tool.
 Disk Management Tool: Initializes disks, creates partitions, and formats partitions.
 Format: Prepares a hard drive to store information.
 ScanDisk or CHKDSK: Checks the integrity of files and folders on a hard drive by
scanning the file system. These tools might also check the disk surface for physical
errors.
 Defrag: Optimizes space on a hard drive to allow faster access to programs and data.
 Disk Cleanup: Clears space on a hard drive by searching for files that can be safely
deleted.
 System File Checker (SFC): A command-line tool that scans the operating system
critical files and replaces files that are corrupted.
Use the Windows 7 boot disk for troubleshooting and repairing corrupted files. The
Windows 7 boot disk repairs Windows system files, restores damaged or lost files, and
reinstalls the operating system.
Test procedures
A test procedure is a set of steps to guide you through what needs to be done to
thoroughly test the installation. It is designed to help you work more effectively and to make

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sure you test everything that needs testing. Test procedures are created in-house and could
include these steps:
1.Gathering test information. The first step is to run the tests required by the procedure and
find out what happens. You should record all the results of your tests in a log so that you know
which pass and which fail, thereby requiring further action.

2. Validating the test information. The next step is to check the data you gathered from the
tests to make sure it is correct. This is usually done by running the tests again.

3. Responding to test information. This step is important because you need to be able to
recognize when a test shows problems or is successful. For example, if ping is used to test a
network connection then ‘Request timed out’ shows the test was not successful.

4. Checking specification. The final step is an important end to testing. You need to check
the specification for the installation to make sure that it has been met. For example, if a user
requested an upgrade to make their display run at 1920 x 1200, then the ICT professional
should check that the graphics card and screen can do this.
External Visual Inspection
The external visual inspection consists of a quick inspection of the exterior of the
computer, the monitor, the keyboard, any peripherals, and cables. While performing the visual
inspection, make any necessary corrections. To perform the external visual inspection,
perform the following steps:
1. Turn off the computer, the monitor, and all peripherals.
2. Verify that all power cables are properly connected to the computer, the monitor and
peripherals, and their power sources.
3. Verify that the keyboard and mouse interface cables are firmly attached to the proper
connectors on the back of the computer.
• For a PS/2-compatible mouse, the keyboard and mouse interface cable connectors
are identical except for their labels.
•For a serial mouse, the mouse interface cable must be firmly attached to one of the
serial
port connectors, and its captive screws must be secure enough to ensure a firm
connection.
4.Verify that network cables (if present) are properly attached.
5.Verify that any devices attached to the serial and parallel port connectors are properly
connected. Each of the serial and parallel port interface cables must be firmly attached to an
appropriate connector on the back of the computer as well as to the interface connector on
the device. The captive screws that secure these connectors at each end of the interface cable
must be secure enough to ensure a firm connection.
6. Verify that the video interface cable is firmly attached to the video connector on the
back panel or to a video expansion card, and also to the connector on the back of the monitor.
For proper connection of the video monitor, see the documentation for the monitor.
7. Inspect all external monitor controls for any obvious damage or improper settings. For
proper settings of the video monitor controls, see the documentation for the monitor.
8. Inspect the keyboard to ensure that no keys are sticking. If one or more keys are
sticking, it may be necessary to replace the keyboard.
9.Inspect the exterior of the computer, including all controls and indicators, and all user-
accessible data storage devices for any signs of physical damage.
 Does the inspection reveal any problems?

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 Yes. Proceed to the appropriate procedure in "Removing and Replacing Parts."
No. Proceed to "Observing the Boot Routine."
Observing the Boot Routine
After you have performed an external visual inspection as described in the previous
section, you should boot the system and, while the boot routine is running, observe the system
for any indications of problems.
 NOTE : Most of the steps in this procedure require observation of system functions
and indications, some of which can occur simultaneously. It may be necessary to
reboot the system several times to complete all of these steps.
To observe problem indications during the boot routine, perform the following steps:
1. If the system is off, turn on all peripherals and the computer.
2. Check the power supply fan. Does the fan run normally? o Yes. Proceed to step 3. o
No. Troubleshoot the system power supply.
3. Watch the <Num Lock>, <Caps Lock>, and <Scroll Lock> indicators on the upper-right
corner of the keyboard. After all three indicators flash momentarily, and following a long pause
(approximately 30 seconds), the Num Lock indicator should light up and remain on (unless
the Num Lock option is set to Off in the System Setup program).
 Do these indicators flash on and off within approximately 10 seconds after the
boot routine starts?
Yes. Proceed to step 4.
No. Troubleshoot the system power supply. If the troubleshooting procedure indicates
that the system power supply is operational, troubleshoot the memory.
4. During the boot routine, observe the system for any of the following indications:
o Beep codes — A beep code is a series of beeps that indicates an error condition.
o System error messages — these messages can indicate problems or provide
status information.
o Diskette-drive and hard-disk drive access indicators — These indicators light
up in response to data being transferred to or from the drives. If either of these
indicators fails to light up during the boot routine, troubleshoot the diskette drive or
hard-disk drive subsystem, as appropriate.
5. Observe the monitor screen for the Diagnostics menu.
Internal Visual Inspection
NOTICE: Before you proceed with the internal visual inspection described in this section,
ensure that the user has saved all open files and exited all open application programs if
possible.
A simple visual inspection of a computer’s interior hardware can often lead to the source
of a problem, such as a loose expansion card, cable connector, or mounting screw. To
perform the internal visual inspection, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect all the AC power
cables from electrical outlets.
 CAUTION: Before beginning to work inside the computer, disconnect the power
supply from the power source and the power supply cables from the power supply.

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2. Remove the computer’s right side cover.
 CAUTION: The heat sink assembly can get extremely hot during system operations.
Be sure that it has had sufficient time to cool before touching it.
 CAUTION: When handling the heat sink assembly, take care to avoid sharp edges
on the heat sink.
3. Verify that the chips, expansion cards, and SEC cartridge and heat sink assembly or
assemblies are fully seated in their sockets or connectors.
4. To ensure that the chips are fully seated in their sockets, press firmly on the top of each
chip.
5. Verify that all jumpers are set correctly.
6. Check all cable connectors inside the computer to verify that they are firmly 789 attached
to their appropriate connectors.
7. Reinstall the computer cover.
8. Reconnect the computer and any attached peripherals to their power sources, 792 and
turn them on.

I. Directions: Identify what is being asked. Choose your answers inside the box.

Digital multimeter Software tools test procedure Disk Clean up

loopback adapter Windows 7 boot disk Beep codes Defrag
Disk Management Tool System File Checker (SFC) Format System error messages

_______ 1. These messages can indicate problems or provide status information.

_______ 2. Clears space on a hard drive by searching for files that can be safely deleted.
_______ 3. Help diagnose computer and network problems and determine which computer
device is not functioning correctly.
_______4. This device tests the basic functionality of computer ports.
_______ 5. Initializes disks, creates partitions, and formats partitions.
_______ 6. It is a set of steps to guide you through what needs to be done to thoroughly test
the installation.
_______ 7. A command-line tool that scans the operating system critical files and replaces
files that are corrupted.
_______ 8. It tests the integrity of circuits and the quality of electricity in computer
components.
_______ 9. Optimizes space on a hard drive to allow faster access to programs and data.
_______ 10. It repairs Windows system files, restores damaged or lost files, and reinstalls
the operating system.
_______ 11. is a series of beeps that indicates an error condition.
_______ 12. Prepares a hard drive to store information.

II. Directions: Arrange the following steps in performing the internal visual inspection
.
_______1. Check all cable connectors inside the computer to verify that they are firmly
attached to their appropriate connectors.
_______2. To ensure that the chips are fully seated in their sockets, press firmly on the top

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 of each chip.
_______3. Remove the computer’s right side cover.
_______4. Turn off the system, including any attached peripherals, and disconnect all the AC
power cables from electrical outlets.
_______5. Reconnect the computer and any attached peripherals to their power sources, and
turn them on.
_______6. Verify that all jumpers are set correctly.
_______7. Verify that the chips, expansion cards, and SEC cartridge and heat sink assembly
or assemblies are fully seated in their sockets or connectors.
_______8. Reinstall the computer cover.

Part I
1. System error messages
2. Disk Cleanup
3. Software tools
4. loopback adapter Part II
5. Disk Management Tool
1. 6
6. test procedure
2. 4
7. System File Checker (SFC) 3. 2
8. Digital multimeter 4. 1
9. Defrag 5. 8
10. Windows 7 boot disk 6. 5
11. Beep codes 7. 3
12. Format 8. 7

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Name: ________________________________________________________Date: _____________
Grade/Section: ________________________________________________Score: _____________

I-True or False :Directions: Write TRUE if the statement is correct and FALSE otherwise.
1. Before you proceed with the internal visual inspection, it is ok that the user has not saved
all open files and exited all open application programs.
2. Scan Disk clears space on a hard drive by searching for files that can be safely deleted.
3. As computer technician you will need a good understanding of the health and safety
regulations from later on in your career, so that you understand the good practices
demanded by law.
4. Software tools help detect and correct disk errors, prepare a disk for data storage, and
remove unwanted files.
5. When the probe is in near proximity to the cable to which the toner is attached, the tone
can be heard through a speaker in the probe.
6. The FDISK tool is available in Windows XP, Vista, or 7.
7. Disk Management Tool is designed to help you work more effectively and to make sure you
test everything that needs testing.
8. The final step is an important end to testing. You do not need to check the specification for
the installation to make sure that it has been met.
9. Before beginning to work inside the computer, connect the power supply from the power
source and the power supply cables from the power supply.
10. A digital multimeter displays the information on an LCD or LED.

II-Identification: Directions: Arrange and label from 1-5 the steps in observing problem
indications during the boot routine.
__________1. Check the power supply fan. Does the fan run normally?
__________2. Observe the monitor screen for the Diagnostics menu.
__________3. During the boot routine, observe the system for any of the following indications:
beep codes, system error messages and diskette-drive and hard-disk drive access
indicators.
__________4. If the system is off, turn on all peripherals and the computer.
__________5. Watch the <Num Lock>, <Caps Lock>, and <Scroll Lock> indicators on the upper-
right corner of the keyboard.

III- Performance Task: (10 pts.)

1. Draw and label the three Diagnostic tools. Use separate sheet for your drawing.

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 ANSWER SHEET IN QUARTER 3 ICT GRADE – 9
MODULE 1

NAME: _____________________________________________ SECTION: _________________

I. Directions: Identify what is being asked. Choose your answers inside the box.
1. ___________________ 7. ___________________
2. ___________________ 8. ___________________
3. ___________________ 9. ___________________
4. ___________________ 10. ___________________
5. ___________________ 11. ___________________
6. ___________________ 12. ___________________

II. Directions: Arrange the following steps in performing the internal visual inspection.
1. ___________________ 5. ___________________
2. ___________________ 6. ___________________
3. ___________________ 7. ___________________
4. ___________________ 8. ___________________

I. True or False: Directions: Write TRUE if the statement is correct and FALSE otherwise.
1. ___________________ 6. ___________________
2. ___________________ 7. ___________________
3. ___________________ 8. ___________________
4. ___________________ 9. ___________________
5. ___________________ 10. ___________________

II. Identification: Directions: Arrange and label from 1-5 the steps in observing problem indications
during the boot routine.
1. ___________________
2. ___________________
3. ___________________
4. ___________________
5. ___________________
III. Performance Task: (10 pts.) (YOU MAY USE ANOTHER SHEET OF PAPER)
1. Draw and label the three Diagnostic tools. Use separate sheet for your drawing.