Chllanges of RPA
Chllanges of RPA
net/publication/347197039
CITATIONS READS
5 1,812
3 authors, including:
Hind R'bigui
Nsoft CO. Ltd SIEMENS Industry Solution Partner
12 PUBLICATIONS 88 CITATIONS
SEE PROFILE
Some of the authors of this publication are also working on these related projects:
All content following this page was uploaded by Hind R'bigui on 06 September 2021.
1 Introduction
This work presents the components of Robotic process automation, its ad-
vantages, and some application area, as well as the challenges encountered during
the implementation of this later.
2 RPA Components
RPA Robots are virtual workers which perform the repetitive tasks of an employ-
ee. RPA Robots are dedicated to handle unmotivated mass of tasks so that em-
ployees can engage in valuable jobs and problem solving. There are two types of
RPA robots, attended robots and unattended robots.
Attended Robots
Attended Robots are robots designed to work side by side with a human user for s
peeding up repetitive tasks where the tasks can be triggered by the human user. It
can be used in repetitive, manual, and highly rule-based tasks which requires hum
an intervention for decision points.
Unattended Robots
3
Unattended Robots are robots designed to work fully unattended in the back of-
fice. This type of robots operates on organization’s server without the intervention
of a human user and can be scheduled to be started automatically. The robots can
be triggered by a satisfied rule or condition or by a business event. It can be used
in repetitive, manual, and highly rule-based tasks which do not require any human
intervention
RPA Studio is the designer tool used for development. It enables users to create,
design and automate the workflow to be executed by robots. Business users can
program the robots by record & screenplay capability and intuitive scenario design
interface.
Robotic automation interacts with the existing IT architecture without the need of
complex system integration. RPA aims to transfer the process execution from hum
ans to bots. An average person can work 8 hours a day, while the robot can work 2
4 hours without fatigue. The average human productivity is 60%, and the error is s
mall, while the robot's productivity is 100%, without any error. Moreover, compar
ed with humans, robots can handle multiple tasks. By assigning repetitive, routine,
and high-volume task to robots, human worker become able to perform extra tasks
that before was not able to find the time to perform it. Thus, an increasing in the pr
oductivity. To benefit from its advantages, RPA technology can be applied to area
s [4], [6], [7] where there are processes containing tedious and high-volume tasks t
o be accomplished by the employee. Some of the application area of RPA is de-
picted in Table 1.
Industry Usage
Healthcare • Billing
• Patient registration
Human Resources • New employee joining formalities
• Payroll process
• Hiring shortlisted candidates
Insurance • Clearance & Claims Processing
• Premium Information
Manufacturing & Retail • Calculation of Sales
• Bills of material
Banking and Financial • Discovery
Services • Frauds claims
• Cards activation
4 RPA Challenges
The financial and regulatory aspects include higher implementation costs (37%),
inappropriate application scenarios (32%), and external legal regulatory require-
ments (30%). A further discussion on these challenges is presented in Table 2.
Prioritizing potential RPA initiatives is currently the starting point of robotic pro-
cess automation (RPA) implementation. Therefore, any poor choice of processes
for initial pilot will result in the failure of RPA implementation. In other words,
7
establishing what is in and out of the scope for RPA, which processes should be
automated and which routines should be automated in the first place since RPA
can automate a wide range of routines, can be seen as the main challenge for RPA
implementation.
It is not difficult to see that although RPA can quickly achieve process automation
functions with a low and lightweight code, due to its deep business integration an
d its direct impact on achieving business goals and processing business data, etc.,
RPA should take over companies great interest in business changes, management
design, control, security, operational stability, and mechanisms for dealing with ex
ceptions.
5 Conclusion
Robotic Process Automation is a simple and powerful technology for a specific
business process automation. With robotic process automation, you can use tools
to create your own software robots that automatically execute defined business
processes. Your "robot" is a configurable software that is used to perform tasks
you assign and control. RPA robots can learn and can also be cloned. It has no
code, is not interrupted and intrusive, and is easy to use. However, there are some
challenges that one can face during the implementation of RPA. In this paper, we
provided an overview on Robotic process automation, RPA components, and the
challenges faced during RPA implementation. Prioritizing potential RPA initia-
tives or identifying the processes to be automated with RPA is outlined to be main
the challenges of RPA implementation. Since determining what is in and out of
the scope for RPA is the starting point of RPA implementation, a poor choice of
processes candidates for automation can widely results in RPA implementation
failure. Therefore, a considerable number of research works in this area is required.
ACKNOWLEDGMENT
References
1. V. Leno, A. Polyvyanyy, M. Dumas, et al. “Robotic Process Mining: Vision and Chal-
lenges”. Bus Inf Syst Eng (2020). https://doi.org/10.1007/s12599-020-00641-4
2. S.Gupta ; S.Rani ; A. Dixit, “Recent Trends in Automation-A study of RPA Develop-
ment Tools”, IEEE 3rd International Conference on Recent Developments in Control,
Automation & Power Engineering (RDCAPE), 10-11 Oct. 2019, NOIDA, India,
8
3. https://econsultsolutions.com/wp-content/uploads/2019/05/2019-global-rpa-survey-
protiviti.pdf
4. J. Gao, S.J. van Zelst, Lu X., W.M.P. van der Aalst. “Automated Robotic Process Au-
tomation: A Self-Learning Approach,” In: Panetto H., Debruyne C., Hepp M., Lewis
D., Ardagna C., Meersman R. (eds) On the Move to Meaningful Internet Systems:
OTM 2019 Conferences. OTM 2019. Lecture Notes in Computer Science, vol 11877.
Springer, Cham
5. N. Nawaz, “Robotic Process Automation for Recruitment Process,” International
Journal of Advanced Research in Engineering and Technology (IJARET), Vol.10, no
2, pp. 608-611, March-April 2019.
6. M., Ratia, J. Myllärniemi, N. Helander, “Robotic Process Automation - Creating Val-
ue by Digitalizing Work in the Private Healthcare,” In: ACM International Conference
Proceeding Series: International Academic Mindtrek Conference. (2018)
7. L. Ivančić L., D. Suša Vugec, V. Bosilj Vukšić, “Robotic Process Automation: Sys-
tematic Literature Review,” In: Di Ciccio C. et al. (eds) Business Process Manage-
ment: Blockchain and Central and Eastern Europe Forum. BPM 2019. Lecture Notes
in Business Information Processing, vol 361. Springer, Cham, 2019