Place a Call

Lift handset and dial number. Dial number and then lift the handset. Press line button for your extension, dial the number, and then lift the handset.

To retrieve call on multiple lines, press the line button of the line you want to pick up.

Ad Hoc Conference Call

Start a Conference Call 1. From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.

Transfer a Call
1. Press Trnsfr. 2. Dial transfer to number. 3. Wait for answer and announce caller. 4. Press Trnsfr to transfer the call or press End Call to hang up. 5. Press Resume to reconnect to the first caller.

QUICK REFERENCE

Press any available button, dial number, and then lift the handset. Press New Call soft key, dial number, and then lift handset. Press a speed dial button and then lift handset. If you have selected a number from a directory, press the Dial soft key, and then lift the handset.

Remove Participants 1. Highlight the participants name.

2. Press Remove. You can remove participants only if you initiated the conference. 3. Hang up or press EndCall to end your participation in a conference.

Transfer to Voice Mail

1. Press TrnsfVM. 2. Enter the recipients extension number and press TrnsfVM again

Answer a Call
Lift the handset.

Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express 7.1
Quick reference is intended for Cisco Unified IP phone users who are already familiar with their phones. For details on your phones and phone features, see the user guide. Because of differences in phone models and features, not all procedures and soft keys described here apply to all phones.

If you are using a headset, press Headset. If you are using the speakerphone, press Speaker or Answer.

Place a Conference Call

1. During a call, press more and then Confrn to open a new line and put first party on hold. 2. Place a call to another number. 3. When call connects, press Confrn again to add new party to existing call with first party. To establish a conference call between two callers to a Cisco Unified IP phone, one active and the other on hold, press Confrn. To establish a conference call between two callers already on Cisco Unified IP phone, using separate line buttons, one active and the other on hold, use the following method: 1. Press Confrn. 2. Press the Line button of the call you want to add to the three-party conference.

Live Record a Call

1. Press LiveRcd. This puts the other party on-hold and initiates a call to the configured live record number. 2. Press LiveRcd again to stop recording.

End a Call
Hang up. If you are using a headset, press Headset or EndCall. If you need to end a speakerphone call, press Speaker or EndCall.

Join a Shared-Line Call

1. Highlight the remote-in-use call that you want to join. 2. Press the more to navigate to cBarge and press cBarge.

Note

Redial a Number
Lift the handset, press Redial. If you are using speakerphone, press Redial.

Using the Quick Reference Card

Complete numbered items in sequence. Choose only one bulleted item. Bold terms identifies soft keys.

Hold a Call
Hold Press Hold. Retrieve Press Resume.
To retrieve multiple calls, use the Navigation button to select the call, then press Resume.

End a Conference Call

Hang up handset. Press EndCall soft key.

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) 2009 Cisco Systems, Inc. All rights reserved.

OL-16352-01

Call Forwarding
All 1. Press CFwdAll.
2. Dial forward to number. 3. Press the Accept soft key.

Call History
View Call History 1. Press Directories.
Scroll to history list. Press 1 for Missed Calls. Press 2 for Received Calls. Press 3 for Placed Calls.

Soft Key
Confrn DelAll Delete Dial DND Down Edit EditDial EndCall

Description
Connects callers to a conference call. Deletes all entries in the personal directory. Deletes selected item. Dials the displayed number. Enables and disables the Do-Not-Disturb feature. Decreases the LCD screen contrast. Selects a number and activates the cursor for editing. Selects a number and activates the cursor for editing. Ends the current call. Exits from the current selection or screen. Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service. Selectively picks up calls to a phone number that is a member of a pickup group. Places an active call on hold. Resumes a held call. Records a call. Provides PIN-controlled access to restricted phone features. Contact your system administrator for additional instructions. Dials the local voice-mail system. Allows the user to send a call to a mobile phone. Enables the user to switch from the speaker to the handset and continue talking on the call.

Soft Key
more

Description
Scrolls through additional soft key options (for example, use the more soft key to locate the Number soft key). Toggles muting on and off. Opens a new line on the speakerphone to place a call. Toggles character input mode from alphanumeric to numeric. Confirms the selection. Forwards calls to a location from which the call can be retrieved by anyone in the system. Selectively picks up calls to another extension. Plays the ring sound sample. Redials the last number dialed. Reorder the entries in the Personal Directory. Consult your system administrator on the use of this soft key. Returns to an active call. Saves the last change. Initiates a search in the local directory. Selects the highlighted option. Provides access to phone settings such as display contrast, ring volume, and ring type. Transfers selected calls to an alternate number. Transfers the call to voicemail. Increases the LCD screen contrast. Enter alphanumeric characters for call forwarding.

Voice Mail 1. Press CFwdAll.

2. Dial voice mail number. 3. Press EndCall.

Mute NewCall Number Ok Park

Directories Provides access to phone directories.

Call from Call History 1. Press Directories.

2. Navigate to number. 3. Press Select. 4. Press Dial.

Speed Dial 1. Press CFwdAll.

2. Press Speed Dial button. 3. Press EndCall.
Cancel

Clear Call History Press Clear. Clears all history.

PickUp Play Redial Reorder Restore Resume Save Search Select Settings

Hang up. Press CFwdAll.

List of Soft Keys

Soft Key
<< or >>

Exit Flash

Speed Dial
Program Speed Dial 1. Get a dial tone.
2. Press #. 3. Press Speed-dial to start. 4. Enter number to speed dial. 5. Press Speed-dial to finish. 6. Hang up.

Description
Navigates to edit characters. Use the backspace soft key to erase digits that were entered incorrectly. Accepts the current edits. For instance, adding an entry to your personal directory. Consult your administrator on the use of this soft key. Adds an entry to the personal directory. Toggles character input mode from numeric to alphanumeric. Answers an incoming call. Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer). Notifies callers that the called line is free. Cancels the last selection. Allows callers to join a shared-line call. Forwards all calls. Clears directory history.

Accept

GPickUp

Acct Add Alpha Answer BlndXfr

Hold LiveRcd Login

Call From Speed-Dial 1. Get dial tone.

2. Press Directories. 3. Navigate to speed dial. 4. Press Select for the desired number.

Trnsfer TrnsfVM Up URL

Message Mobility

Call From Local Directories

1. Press Directories. 2. Scroll to directory or press 4 for Local Directories. 3. Enter name for search. 4. Press Search. 5. Scroll to number and press Dial. Callback Cancel cbarge CFwdALL Clear

Monoff