Telstra Internet Optimiser

User Guide
V221114
 Contents
Welcome to Internet Optimiser .................................................................... 3
Accessing Internet Optimiser ....................................................................... 4
Desktop view ................................................................................................ 5
Network Priority ......................................................................................... 5
Network Monitor........................................................................................ 8
Network Rules ........................................................................................... 9
Device Manager ...................................................................................... 10
Connection Benchmark ........................................................................ 11
Gaming Geo-Filter .................................................................................. 12
Gaming Ping Map ................................................................................... 15
Mobile view ................................................................................................ 16
Network Priority ...................................................................................... 16
Network Monitor..................................................................................... 19
Device Manager ...................................................................................... 20
Gaming Geo-Filter .................................................................................. 21
Gaming Ping Map ................................................................................... 24
Accessibility Features ................................................................................ 25
Other Features ........................................................................................... 25
Help & Support ........................................................................................... 26

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 Welcome to Internet Optimiser
With a powerful set of features, Internet Optimiser gives you control over your home network, so you can
improve online experiences like gaming & video calling in busy households. This guide will help you to
get started with customising Internet Optimiser and using its features for your own network. Internet
Optimiser is powered by DumaOS, a specialised software that runs on Telstra’s Smart Modems.

You can use features and change settings via a web portal that runs from your Smart Modem, accessed
from either a desktop PC or handheld mobile device. This manual is divided up to show you how to use
features from either Desktop or Mobile devices, as they vary slightly with the different screen sizes.

Desktop view Mobile view

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 Accessing Internet Optimiser
After adding Internet Optimiser in MyTelstra, DumaOS software is activated on your Telstra Smart Modem
and can be customised using its web interface from desktop or mobile To access it:

Identify your modem type

or

Gen 2 & 3 Smart Modem Setup Gen 1 Smart Modem Setup

1. Make sure your Telstra Smart Modem is 1. Make sure your Telstra Smart Modem is
connected to your PC or mobile device connected to your PC or mobile device

2. Open http://mymodem/ (or http://192.168.0.1) 2. Open http://mymodem/ (or http://192.168.0.1)

in your web browser in your web browser. If Internet Optimiser has
3. Check the Optimiser tile to been successfully activated, you will be taken
make sure it's active to the initial screen

4. Find the login details for My 3. Get started with an initial setup
Modem on the base of your Smart Modem

5. Get started with an initial setup

Doesn’t look like Internet Optimiser is activated? See our Troubleshooting suggestions.

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Desktop view

Network Priority
Desktop view

Network Priority
When devices in your home are using all the
bandwidth, it creates congestion. This can cause
lag in online games or interruptions to online video
calls. Network Priority features gives you a toolset
to help solve this problem.

Getting Started
A) During setup, Network Priority is populated with
your connection speeds but you can also manually
adjust them using the Set Bandwidth Speeds
button under the Congestion control sub-menu.

B) Click Always to enable Congestion Control. If you

only want it to activate when gaming or video calling
is detected you can leave it the default setting of
Auto-Enable.

C) Lower the Congestion Control sliders down to as

low as 50% for both upload and download for
gaming. This prevents greedy devices from using
more than 50% of your bandwidth. Defaults are set
to 85%, meaning 15% of your connection is
reserved when priority traffic is detected.

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Network Priority
Desktop view

Bandwidth Allocation
Some devices need more bandwidth than others,
such as a PC watching Netflix.
With Bandwidth Allocation, you can control how your
bandwidth is shared across all of your applications or
devices. By allocating more bandwidth to your priority
activities, there may be some impact to maximum
achievable speeds of your deprioritised devices or
applications.

Set your Allocation

A) In the Bandwidth Allocation submenu, you can
choose either Devices or Applications to allocate
bandwidth to.
B) Drag the percentage node next to a device to give it
access to more or less bandwidth
C) Click Update Distribution to save your changes to
Bandwidth Allocation.
D) Use the Download / Upload radio button to set your
bandwidth allocation for Upload.
Click Reset Distribution if you want to reset your
Bandwidth Allocation to default.

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Network Priority
Desktop view

Traffic Prioritisation
Network congestion creates a queue, which forces
games and other real-time applications to wait.
Traffic Prioritisation places these fast
applications at the front of the queue, helping
to reduce lag and delays.

Setup Traffic Prioritisation

By default, all console games, most PC games and
popular video conferencing applications can be
detected and prioritised.
Blue indicators light up when this is actively
occurring. You can monitor how much data is
being prioritised in Traffic Overview.

A) To add a service that has not automatically been

detected, click Add Device.

B) Select a device from the Device Selector.

C) Select a Service or Ports to prioritise.

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Network Monitor
Desktop view

Analyse Network usage

The Network Monitor helps you to identify who,
what and how your network is being used.
You can then use this information to apply the best
Network Priority settings in your own network.

Network Snapshot
Network Snapshot shows the bandwidth being
used by all of your devices, and is measured in
megabits per second (Mbps).
Clicking on a bar will open the Category Breakdown
pie chart. Clicking on a portion of the pie chart will
drill down further and open the Application
Breakdown.
Clicking on a device name will open its Device
Manager Settings screen.

Network Overview
The Network Overview shows your network’s
current, total bandwidth usage. This graph is
measured in megabits per second (Mbps).

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Network Rules
Desktop view

Rules for Devices & Apps

Network Rules blocks traffic by device or
application, on a schedule. Making Rules lets you
manage every aspect of your home network, like
blocking Xbox online access after kids bed time.
Note: Network Rules may override existing
Parental Control or Firewall rules configured via
your Smart Modem interface – be sure to test
results if using a combination of the functions.

Create Rule
A) Click Add Rule to get started. Select the
type of rule you are creating and the target(s)
for it.
B) Select the hours and days you want the rule to
apply for and click Done.

Rule Table
Created rules are ordered by priority, and can be
reordered using the Drag Handle. Each rule can be
edited, deleted and turned on or off.
Toggle Track to see when a rule is triggered on
the Event Capture panel.

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Device Manager
Desktop view

Network map
The Network Map displays your connected devices,
how they are connected and which devices are
currently offline in a simple tree.
Alternatively, enable Table Mode from within the
submenu to view your network in a detailed list.
Click on a device to change its settings. If you have a
Telstra Smart WiFi Booster, you can rename it under
the Settings section

Device Settings
A) Rename the device by typing a new name into the
Name text box.
B) Select which type of device it is using the Device
Type drop-down menu.
C) Click Save to save your changes.
D) Click Block to prevent an unwanted device from
accessing your network, it will show highlighted on
the Network Map
E) Click Delete to remove an offline device from your
Device Tree.

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Connection Benchmark
Desktop view

Test Network Performance

Connection Benchmark runs a full connection test
from your Modem, checking throughput (speeds),
ping quality and performance under congestion
(bloat).
You can Schedule Tests and store them in
Test History to see how your network is
performing over time.

Connection Test
A) Click Run Test. Each test will run in a set order
and provide real-time results until the test is
complete.
B) After running a test, your results will be stored in
Test History and graded from A+ to D.

Scheduling Tests
A) Click the Schedule Tests button in the Scheduled
Tests sub-section, at the bottom right section of the
screen to make a new test.
B) Input the time / date / month for the test to
take place, or set it to repeat.

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Gaming Geo-Filter Desktop view

The Geo-Filter
High ping times in online games is often caused
by the distance from you to the host or server of
your game.
The Geo-Filter is unique because it filters servers
based on distance. This can help improve game
response times and promote fairer gameplay.

Getting Started
A) Click Add Device and select your device from the list.
B) If your device is not listed, make sure it is
connected to the Smart Modem.
C) If your device is not a console (e.g. a PC), select the
PC game you will be playing.

Set Your Home

A) Click on the Home Pin icon.
B) Click on where you are located on the map.
C) The radius blocks all hosts outside its range. Set
the size using the Distance slider.

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Gaming Geo-Filter
Desktop view

Polygon Mode
A) Alternatively, you can draw filter shapes on the map
by enabling Polygon Mode

B) Click the Pencil icon to draw shapes

C) Click the Delete icon to remove shapes

Start Gaming
Blocked connections outside of your radius will
appear as warning triangles (see the Geo-Filter
Legend below).
The host of your game will be the largest, most
consistently shown icon.

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Gaming Geo-Filter
Desktop view

Ping Graph
Ping shows the connection quality (latency) from you
to the connection you have selected on the map. This
is measured in milliseconds.
With Auto Ping Host enabled in the Geo-filter
submenu, you can automatically ping your game's
host and unlock advanced connection statistics like
Tickrate. A ping of less than 50ms is considered to be
good for gaming online.

Allow & Deny

Click on a connection’s icon on your Geo-filter Map
and in the Ping panel that opens, give it a name and
choose either Allow or Deny.
Allow your game to connect with another player or
server when they are outside your Geo-Filter radius.
This can be used to play with distant friends.
Deny your game from connecting to another player or
server when they are inside your Geo-Filter radius.
Use this to avoid nearby laggy hosts.

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Gaming Ping Map
Desktop view

Monitor Server Quality

Ping Map pings your favourite game’s servers,
displaying your connection quality to each server on a
world map.
You can build a Ping History for your favourite servers to
monitor the quality of the hosts you play on over time.

Ping Map
A) Select a game using the Target drop-down.
B) The map will display your ping to all servers for that
game. New Games will be added to Ping Map regularly
with cloud updates.

C) After selecting a game, click the clock icon to

schedule pings for that target.

Ping History
A) Click on a server on the map to open the Ping History
feature, which tracks ping data over time for any server
you choose.
B) Click Add To List to make your own ping target. You
can ping all added servers at the same time using the
Target selector.

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Mobile view

Network Priority
Mobile view

Network Priority
When devices in your home are using all the
bandwidth, it creates congestion. This can cause
lag in online games and delays or interruptions in
online video calls. Network Priority features gives
you a toolset to help solve this problem.

Getting Started
A) During initial setup, Network Priority is
populated with your connection speeds but you can
also manually adjust them using the Set Bandwidth
Speeds button under the Congestion control sub-
menu.
B) Lower the Congestion Control sliders down to as
low as 50% for both upload and download for
gaming. This prevents greedy devices from using
more than 50% of your bandwidth. Defaults are set
to 85%, meaning 15% of your connection is
reserved when priority traffic is detected.
C) Toggle off Auto Mode to enable Congestion
Control all the time. If you only want it to activate
when priority activities are detected you can leave
it the default setting of Auto Mode on.

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Network Priority Mobile view

Bandwidth Allocation
Some devices need more bandwidth than others,
such as a PC watching Netflix.
With Bandwidth Allocation, you can control how your
bandwidth is shared across all of your applications or
devices. By allocating more bandwidth to your priority
activities, there may be some impact to maximum
achievable speeds of your deprioritised devices or
applications.

Set your Allocation

A) In the Network Priority > Settings submenu, you
can choose either Devices or Applications to
allocate bandwidth to.

B) Then in the Bandwidth Allocation screen, drag the

percentage slider to a device or app category, to give it
access to more or less bandwidth

C) Swap between the Download / Upload tabs to set

bandwidth allocations for either direction.

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Network Priority Mobile view

Traffic Prioritisation
Network congestion creates a queue, which forces
games and other real-time applications to wait.
Traffic Prioritisation places these fast
applications at the front of the queue, helping
to reduce lag.

Setup Traffic Prioritisation

By default, all console games, most PC
games and popular video conferencing applications
are detected and prioritised.
Teal circles indicate when this is actively occurring.
You can monitor how much data is being
prioritised in Traffic Overview.

A) To add a service that has not automatically been

detected, click Create New Rule.
B) Select a device from the Device Selector.
C) Select an Application under Basic or specify Ports
under Advanced to prioritise manually.

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Network Monitor Mobile view

Analyse Network usage

The Network Monitor feature helps you to identify
who, what and how your network is being used.
You can then use this information to apply the best
Network Priority settings in your own network.

Network Snapshot
Network Activity shows the bandwidth being used
by all of your devices, and is measured in
megabits per second (Mbps).
Clicking on a device will open the Category
Breakdown. Clicking on a category bar will try to
drill down further to the applications being used.

Network Overview
The Network Overview shows your network’s
current, total bandwidth usage. This graph is
measured in megabits per second (Mbps).

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Device Manager Mobile view

Connected Devices
The Device Manager shows details for your
connected devices, letting you name and categorise
them for easy recognition elsewhere in Internet
Optimiser. You can rename both online and offline
devices.
If you don’t recognise a device in the list by name,
you can identify devices in the list by IP address,
usually shown on most devices settings screens.

Device Settings
A) Rename a device by tapping Device Name and typing a
new name into the Name text box.
B) Tap Save to complete
C) Select which type of device it is using the Device
Type list menu.
Under the Offline Device list, any device that’s not
currently connected will be shown. You can tap on
a device and use Delete to remove from the list
individually or use Clear All to remove all offline
devices from the list.

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Gaming Geo-Filter Mobile view

The Geo-Filter
Lag in online games is often caused by the
distance from you to the host or server of your
game. The Geo-Filter feature allows you to filter
servers based on distance. This can help
improve game response times and promote
fairer gameplay.

Getting Started
A) Swipe up from the bottom to open the options draw.
Tap Add Device and select your device from the list.
If your device is not listed, make sure it is connected
to the Smart Modem.
B) If your gaming device is a console, use Choose
Manually and tap Next, and Next again with
Filtering Mode toggled on to finish.
C) If your gaming device is a PC, you will be prompted
to select your game. Choose your game or game
engine, then next to use Recommended Settings

Set Your Home

A) Tap on the Home icon and then tap on the map your
approximate location or region where you want to play.
You can also tap the Search

B) The filter blocks all hosts outside its range. Set

the Filter Size using the slider.

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Gaming Geo-Filter Mobile view

Custom Mode
A) Alternatively, you can draw filter shapes on the map
by using Custom Mode, which allows you to have
multiple regions. Eg. if you want to allow game
servers in both Singapore and Australia for instance.
B) Tap the Pencil icon to draw shapes
C) Tap on a region and then Delete to remove

Start Gaming
Blocked connections outside of your radius will
appear as warning triangles (see the Geo-Filter
Legend below).
The host of your game will be the largest, most
consistently shown icon.

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Gaming Geo-Filter Mobile view

Ping Graph
By tapping on a server the Ping Graph is shown,
showing the connection quality (latency) from you to
the server you have selected on the map. This is
measured in milliseconds.
A ping of <50ms is considered to be good for gaming
online.

Allow & Deny

Tap on a servers icon on your Geo-filter Map when
your game lobby is open and in the Ping panel that
opens, choose either Allow or Deny, you will be
prompted to give it a name.
Allow your game to connect with another player or
server when they are outside your Geo-Filter radius.
This can be used to play with distant friends.
Deny your game from connecting to another player or
server when they are inside your Geo-Filter radius.
Use this to avoid nearby laggy servers.

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Gaming Ping Map Mobile view

Monitor Server Quality

Ping Map keeps you informed on your favourite
game’s servers by pinging them from your home at
any given time.
You can build a Ping History for your favourite servers to
monitor the quality of the servers you play on over time.

Ping Map
A) Select a game using the Target drop-down
B) The map will display your ping to all servers for that
game. New Games will be added to Ping Map regularly
with cloud updates

C) After selecting a game, click the clock icon to

schedule pings for that target

Ping History
A) Click on a server on the map to open the Ping History
feature, which tracks ping data over time for any server
you choose.
B) Click Add To List to make your own ping target. You
can ping all added servers at the same time using the
Target selector.

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Accessibility Features
Mobile view Desktop view

To support those with accessibility needs, interface elements are navigatable through
keyboard with screen reader support and two additional accessibility options are available.
Navigate to DumaOS Settings and Accessibility to set these:

Accessibility Mode applies a high contrast theme and pattern overlays to increase clarity to
graphs
Charts to Tables converts all network graphs to tables with screen reader support

Other Features Desktop view

System Information displays hardware statistics such as firmware version, uptime, CPU &
memory usage.
Smart Modem Settings portal contains UPnP, Port Forwarding, DHCP and other standard
Telstra configuration tools.
To reboot your device or factory reset the DumaOS settings, click on the Information icon at
the top right of DumaOS. Doing a device Reboot takes approximately 2 mins to complete and
you will need to login again. Under the Advanced menu, the Reset DumaOS option will erase
your configured Internet Optimiser settings back to default, but your underlying Telstra
Smart Modem settings will not be affected.
Application Categories displays the list of different network traffic and application types that
DumaOS recognises. If you cant find your favourite online game in this list, you can post to
the forums to inquire about having it added.

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 Help & Support
Troubleshooting
What to do when Internet Optimiser isnt showing as Active on your Smart Modem
If more than 30 minutes has past following you activating Internet Optimiser and it is still not
showing Active on the Smart Modem login screen, then;
1. Try rebooting your Smart Modem, this can be done by:
a. Power off / power on your device from the wall
Or
b. If the login page reports you have a Technicolor make device - Logging in >
Advanced > Modem > Restart Device
c. If the login page reports you have a Arcadyan make device - Logging in > Go To
Advanced > Management > System Reset > Restart
Upon rebooting the Smart Modem will re-collect its provisioning information from Telstra servers,
including Internet Optimiser.

2. If a reboot doesn’t resolve it – try to use MyTelstra to Deactivate and Reactivate Internet
Optimiser. Wait 5 minutes for the reactivation to take affect and retry login.

What to do if you suspect DumaOS software or configurations are causing issues?

You can temporarily suspend DumaOS on your Smart Modem, by going to the Settings menu under
Advanced and to Pause DumaOS. All DumaOS will functions will be shutdown from operation on the
device for 24 hours, unless resumed earlier. This can be used to rule out DumaOS or its configuration
as a cause for performance issues or faults when troubleshooting. This does not remove Internet
Optimiser from your service.

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What to do following a plan speed change?
When Internet Optimiser is first activated it collects the line speeds of your broadband plan to pre-set
its own Network Speed settings.
Following an upgrade or downgrade of your broadband plan speed, go to the Settings menu under
Advanced and Network Speeds option to confirm the setting has updated automatically.

What to do if Adblocker causes problems with websites

AdBlocker is disabled by default. The feature works by not responding to known advertising platforms
domain names, that are embedded within websites. Due to the huge variance of how different
websites are designed, there may be adverse effects with Adblocker in combination with some sites or
mobile apps that fetch website objects, either because:
a. The website in question has been developed to depend on objects that are hosted on the same
domain as the advertising that is being blocked
b. The website in question has adblocking detection built in

If you or others in your household experience problems accessing a particular website, you can turn off
Adblocker entirely by the Disable AdBlocker button. You can also exclude specific devices from the
Adblocker feature toggling the Pause buttons next to the device.

Extra Resources
• For scenario-based setup instructions see the Setup guides and Help & Support pages at:
https://www.telstra.com.au/support/category/broadband/internet-optimiser

• For troubleshooting of configuration problems or if you believe you might have discovered a bug,
you can post to the forums at http://telstra.netduma.com/. Note: When posting about an issue,
it usually helps to include your modem’s serial number and firmware version from the login
screen, in case the team need to check on it. But never post any of your account details or other
identifiable information.

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