Directing Class 12 Business Studies MCQs

1. It is very difficult to detect the source of such communication.

(a) Upward communication
(b) Vertical communication
(c) Lateral communication
(d) Informal communication

2. Which of the following is not a type of semantic barriers?

(a) Badly expressed message
(b) Unclarified assumptions
(c) Technical jargon
(d) Premature evaluation

3. Which of the following is not a type of psychological barriers?

(a) Premature evaluation
(b) Lack of attention
(c) Fear of challenge to authority
(d) Distrust

4. Which of the following is not a type of personal barrier?

(a) Fear of challenge to authority .
(b) Unwillingness to communicate
(c) Loss by transmission and poor retention
(d) Lack of proper incentive

5. It refers to the process of instructing, guiding, counselling, motivating and

leading j people in the organisation to achieve their objectives.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing

6. Which of the following is not an element of directing?

(a) Supervision
(b) Communication
(c) Leadership
(d) Inspection

7. While other functions prepare a setting for action, name the function that
initiates action in the organisation.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing

8. Identify the level at which the directing function takes place in an

organisation?
(a) Top level management
(b) Middle level management
(c) Lower level management
(d) All of the above

9. It is defined as the process of guiding the efforts of employees and other

resources to accomplish the desired objectives.
(a) Supervision
(b) Communication
(c) Leadership
(d) Inspection

10. It means the process of making subordinates to act in a desired manner to

achieve certain organisational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation

11. Effective motivation in the organisation does not contribute towards

(a) Developing performance levels of employees
(b) Helping to reduce employee turnover
(c) Resistance to changes in the organisation
(d) All of the above

12. These needs are most basic in the hierarchy of motivation theory and
correspond to primary needs.
(a) Self Actualisation Needs
(b) Basic Physiological Needs
(c) Security Needs
(d) Belonging Needs

13. Mohit recently got a raise in his salary due to annual increment. Which of
his human needs is being satisfied through this?
(a) Security Needs
(b) Belonging Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs

14. Which of the following is not an assumption of Maslow’s theory?

(a) People’s behaviour is not based on their needs.
(b) Satisfaction of such needs influences their behaviour.
(c) A satisfied need can no longer motivate a person; only next higher level
need can motivate him.
(d) A person moves to the next higher level of the hierarchy only when the
lower need is satisfied.

15. It refers to all measures which are used to motivate people to improve
performance,
(a) Leadership
(b) Motivation
(c) Incentives
(d) Communication
16. Which of the following is not an example of financial incentive?
(a) Perquisites
(b) Job Enrichment
(c) Profit Sharing
(d) Co-partnership

17. Which of the following is not an example of non-financial incentive?

(a) Career Advancement Opportunity
(b) Perquisites
(c) Status
(d) Organisational Climate

18. Ashutosh works as a manager in Kuber Ltd. Besides the salary, the
company offers him benefits such as free housing, medical aid and education
to the children, etc. Identify the type of incentive being offered to him.
(a) Perquisites
(b) Job Enrichment
(c) Co-partnership
(d) Pay and allowances

19. On joining Kartar Ltd. as Chief Financial Officer, Madhumita was allotted
500 shares of the company. Identify the type of incentive being described.
(a) Perquisites
(b) Retirement Benefits
(c) Co-partnership
(d) Pay and allowances

20. Boom Limited gives due weightage to the perquisites and prestige of job
so that the designation helps to satisfy the psychological, social and esteem
needs of an individual. Identify the type of incentive being described in the
above lines.
(a) Employee empowerment
(b) Job security
(c) Status
(d) Perquisites

21. On joining Foster Public School as a Physical Education teacher, Vikram

realised that he did not have any freedom to introduce any changes in the
sports activities being : carried out in the school. Identify the incentive which
was being ignored by the school.
(a) Organisational climate
(b) Job security
(c) Career advancement opportunities
(d) Employee recognition program

22. On the occasion of the Founders Day of the firm, Veena was felicitated
with the certificate of best performer as a Business Development Manager.
Identify the type of incentive being described in the above lines.
(a) Career advancement opportunities
(b) Employee recognition program
(c) Organisational climate
(d) Job security

23. Ishan works as an Accounts Officer in Fabrications Limited. He also feels

very proud of the fact that he is the incharge of recreation committee in his
office. Identify the type of incentive being offered to Ishan.
(a) Career advancement opportunities
(b) Employee recognition program
(c) Organisational climate
(d) Employee participation

24. It is the process of influencing the behaviour of people by making them

strive voluntarily towards achievement of organisational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
25. As the general manager of an e-commerce company, Gagan maintains
good interpersonal relations with followers and also motivates them to
contribute for y ‘ achieving organisational goals. Identify the concept being
described in the above lines.
(a) Supervision
(b) Communication
(c) Determination
(d) Leadership

26. Which of the following is not a feature of leadership?

(a) It shows ability of an individual to influence others.
(b) It leads to achievement of organisational goals.
(c) Leadership is one-time process.
(d) It leads to desired change in the organisation.

27. It refers to the process of exchange of ideas, views, facts, feelings etc.,
between or among people to create common understanding.
(a) Supervision
(b) Communication
(c) Motivation
(d) Leadership

28. Identify the correct sequence of steps involved in the communication

process.
(a) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(b) Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
(c) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(d) Sender, Media, Decoding, Receiver, Message, Encoding, Feedback

29. Formal communication may take place between

(a) Superior and subordinate
(b) Subordinate and superior
(c) Two managers at the same level
(d) All of the above
30. Upward communications refer to flow of communication from
(a) Subordinate to superior
(b) One departmental manager to another
(c) Superior to subordinate
(d) All of the above

31. Downward communications refer to flow of communication from

(a) One departmental manager to another
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above

32. Lateral communication takes place from

(a) First to second division of the same organisattion
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above

33. Which of the following is not a type of communication barriers?

(a) Semantic barriers
(b) Psychological barriers
(c) Rational barriers
(d) Organisational barriers

34. Which of the following ways help in improving the communication

effectiveness?
(a) Ensuring proper feedback
(b) Being a good listener
(c) Ensuring follow up patience
(d) All of the above

35. As the incharge of a small scale factory manufacturing glassware, Raghu

guides his subordinates and clarifies their doubts in performing a task, so that
they are able to achieve the work targets given to them. Identify the function of
management being described in the above lines.
(a) Planning
(b) Staffing
(c) Directing
(d) Organising

36. Yajur, as a Project Manager, is able to assess the true potential of his
subordinates and constantly motivates them to realise their full potential.
Identify the element of directing being described in the above lines.
(a) Leadership
(b) Communication
(c) Supervision
(d) Motivation

37. Suman works as a Project Co-ordinator in an export house. Whenever the

workload is high, she is able to convince her team by explaining to them the
purpose, providing training and motivating them with additional rewards so as
to be able to win their wholehearted co-operation. Identify the element of
directing being described in the above lines.
(a) Supervision
(b) Motivation
(c) Leadership
(d) Communication

38. As an employee of an automobile company, Suraj has always been very

lazy and evasive. In order to change his behaviour, his boss decided to give
him an incentive. Identify the feature of motivation being described in the
above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) None of the above

39. Radhika runs a confectionary in a local market. In order to make the

workers in the .Confectionary work optimally, she on one hand provides them
overtime wages and on the other hand imposes penalty, if required, by
deducting the wages. Identify the feature of motivation being described in the
above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) Motivation can be either positive or negative.

40. In order to motivate the workers in the factory to work overtime, Manoj
decided to provide additional wages to the workers. On knowing this, a worker
in his factory, Madhur, was very happy, whereas Raju was disappointed as he
preferred to go back home on time rather than working for overtime wages.
Identify the feature of motivation being described in the above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) Motivation can be either positive or negative.

41. Identify the correct sequence of steps involved in the motivation process.
(a) Tension, drives, search behaviour, unsatisfied need, satisfied behaviour,
reduction of tension
(b) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour,
reduction of tension
(c) Drives, search behaviour, unsatisfied need, tension, satisfied behaviour,
reduction of tension
(d) Search behaviour, reduction of tension, unsatisfied need, tension, drives,
satisfied behaviour

42. Esha was facing the problem of high labour turnover in her firm. On the
advice of her friend, she introduced special benefits for the employees, which
helped her to retain talented people in the organisation. Identify the related
point of importance of motivation.
(a) Motivation helps to improve performance levels of employees.
(b) Motivation helps to reduce employee turnover.
(c) Motivation helps to reduce absenteeism in the organisation.
(d) Motivation helps to mould the attitudes of employees.
43. Yamini received a special gold coin from her school management for
exceptionally good board result of her students in her subject. Identify the
need of Yamini being fulfilled as per Maslow’s Need Heirarchy Theory.
(a) Esteem Needs
(b) Belonging Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs

44. Jay and Lai work in a garment factory. Jay always earns a higher wage
than Lai, as he produces more units of output. Identify the type of financial
incentive being adopted by the company.
(a) Perquisites
(b) Productivity linked wage incentives
(c) Co-partnership
(d) Pay and allowances

45. During the year 2018, Halla Walla Limited made surplus profits due to
growing reputation of the business as a result of sincerity of its employees. In
order to give due recognition to its employees and motivate them to continue
with the good work, the company decided to give a certain percentage of
profits to them. Identify the type of financial incentive being adopted by the
company.
(a) Perquisites
(b) Productivity linked wage incentives
(c) Co-partnership
(d) Profit sharing

46. Om Limited adopts a systematic performance appraisal system which

provides opportunity to employees to improve their skills and be promoted to
the higher level jobs. Identify the type of incentive being adopted by the
company.
(a) Employee recognition programme
(b) Organisational climate
(c) Career advancement opportunities
(d) Job security
47. Dheeraj Madan works as a Human Resource Manager in Busybee
Limited. He gives due care in designing jobs, so that it offers a meaningful
work experience by assuming a diversity of work content requiring higher level
of knowledge. Identify the type of incentive being adopted by the company.
(a) Employee recognition programme
(b) Organisational climate
(c) Career advancement opportunities
(d) Job enrichment

48. On the successful completion of two years in a company, Harsh received

a letter confirming his job as permanent employee. Identify the need of Harsh
being fulfilled as per Maslow’s Need Heirarchy Theory.
(a) Esteem Needs
(b) Security Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs

49. Identify the style of leadership in which the superior uses file forces from
within the groups in order to establish control.
(a) Autocratic leadership
(b) Democratic leadership
(c) Laissez-faire leadership
(d) Authoritarian leadership
ANSWE ANS Q. N. ANS Q. N. ANS Q. N. ANS
R:
Q. N.
1 D 11 C 21 A 31 B
2 D 12 B 22 B 32 A
3 C 13 D 23 D 33 C
4 C 14 A 24 C 34 D
5 D 15 C 25 D 35 C
6 D 16 B 26 C 36 A
7 D 17 B 27 B 37 C
8 D 18 A 28 C 38 B
9 A 19 C 29 D 39 D
10 C 20 C 30 A 40 C

41B
42B
43A
44B
45D
46C
47C
48B
49B