smartfren.

com/business
Key Features

Office SIP Soft Phone User Portal Remote Office PBX

Phone

Virtual Office Telephony on your

Hand
Cloudtalk powered by Now all is automated
Metaswitch
Go from manual to fully
Transform your fixed voice automated system with
by switching to Smartfren virtual attendant. CloudTalk
CloudTalk. Enterprise now can automates your incoming
switch to next generation fixed calls with the help of virtual
voice system with carrier-class attendant for distributing the
CloudTalk service powered by calls or responding them with
Metaswitch from Smartfren. IVR messages.

Financially hassle free

Highly secured
CloudTalk relies on monthly
Simple configurations make
subscription plan where you
adjustment easier. Setup your
don’t need to invest and
restricted access passcode and
manage expensive PABX
manage your own policies with
equipments. Minimize your
Self Care Portal.
total cost of ownership by
switching to CloudTalk. Only
pay as you grow.
smartfren.com/business
Value Proposition
Zero upfront investment Upscale Service

Multiline Extensions Background Updates

Integrated PBX System Competitive Tariff

Quick Installation

smartfren.com/business
Key Features
Hunting/Hotline number Call Analytics

Auto Attendant (IVR) Call Conference/Call Forward

/Call Transfer
Security PIN/Directory Screen

Highly coordinated
CloudTalk lets you use one extension for multiple devices at any
moment. You can use the mobile app to receive and make calls when
your SIP phone goes wrong. Therefore, reducing your traditional phone
cost.

Highly advanced
Automatic Call Distribution enhances your incoming and outgoing calls
route. You may setup multiple calls route parameter with geographical
location, language, product, or others. All based on your company’s
strategy.

Centralized
A comprehensive web portal for end-users and administrators. Self
Care Portal lets you configure phone call rules and policies, choose IVR
messages, and get direct access to reports and dashboard.

smartfren.com/business
Who Uses CloudTalk?
Personal HQ to branch Travel & Leisure

Sales Branch to branch Hotel & Restaurant

Telemarketing SMB (UMKM) Call center

Manufacturing Receptionist Healthcare

Internal office Financial Services And many more

Key Advantage
For Company For Customers

Lowering ongoing costs Answer more calls

Improving performance Improve satisfaction

Building professional image Making business easier

Controlling business better

smartfren.com/business
CloudTalk Regional Coverage

(If the area is not registered, please use the nearest area code)

Smartfren CloudTalk

Fully managed with premium feature of PBX service hosted on

smartfren Cloud

Extensive web portal: Simpler management and administration

through

Simplify tariff with no capex investment

Enabling voice services everywhere with broadband

internet as transport

Smartfren Hosted Call Center

Larger Manage service call centre base on cloud

Enable call centre service with easy and simple process without
invest system on customer premise
Benefit and feature offered:
Agent dashboard ACD reports
Supervisor dashbord Multiline Hunts Groups

smartfren.com/business
Why you should switch to Cloudtalk
powered by Metaswitch
Cost Profesional Image
OPEX vs CAPEX Add BIG Professional
Image to SME
No Integration features/
services cost Smart Call Handling to
Always Answer
No Maintenance fee

Performance Control
Select new Features just by Complete and Secure End
a Click User Control Portal
Consistent Phone Services Activity reports to manage
for all Staff (big offices, small your business
offices, home, mobile)
Complete Flexibility to Staff
Movements

smartfren.com/business
How to Stay Connected?

Normal Condition

Customer Call Fixed Line PBX Help Line Solvency Complaint

Everywhere Call Center Services Finished

(Customer call the services (Customer Done

company use Internet complaints,

Connection) query,
question, etc.)

Stay-at-Home-Situation

Costumer Call CloudTalk PBX OnLine Solvency Complaint

From Home Services Finished

(Customer call the services (Customer Done

company use Internet complaints,

Connection) query,
question, etc.)

smartfren.com/business
Another CloudTalk Features

SIP
SIP Account Codes Mobile and
desktop apps
Call Call Pickup
Forwarding Groups Call Jump

Caller ID CommPortal Instant

Messaging
Speed Dials,
Hot Line
Short Codes, and Easy Attendant
intercomm Codes
Call paging Premium
Groups Multiple Call Attendant
Appearances, Auto
Multi Line Call Waiting, Call
Hunt Group Conferencing
Hold, and Call
Transfer Click to Dial
Voicemail

How to Link CloudTalk?

iPhone & Androids SIP Phone PC Desktop

smartfren.com/business
Product Type

CloudTalk Business (Standard, Premium, Platinum)

Fully managed with PBX premium feature

Voice Services with any Connection

DID + Extension
IVR

Voice Services with any Connection

Video Call
Chat Messaging
Call Transfer/ Conference

Extensive Web Feature

Call Recording

Hosted Call Center :

Call Center managed service

Agent & SPV Dashboard

ACD Reports

Multiline Hunts Group

Concurrent Call

CommPortal

smartfren.com/business
Use Case For CloudTalk
Personal Use For Business

Pain Points
Missed call means Spending precious phone
Missed Business time listening to voicemails
and passing messages back
Caught up on calls his to the office for action
office team can easily
answer, to customers hit
voicemail

Fixes
Hunt Group - automatically Auto-attendant - let’s
forwards calls to an customers chose the best
available team member way to complete the call.
when he is on a call “For bookings changes
Press 1”
Mobile transfer - directly
transfer calls from his
mobile to team members
who can complete the
customer request. Not a 3
way that locks you in, just
transfer and keep working

smartfren.com/business
Installation Process
Application & Application Menu CloudTalk
(android & ios)

App Installation Process

Download and install the Open the application, “Contact Menu” After
“Smartfren Cloudtalk” after the download is successful, there will
application via the complete, enter the be a Cloudtalk contact
AppStore or PlayStore extension number and number display
password and press login

Menu in CoudTalk App

“Chat Menu” If the “Menu Phone” contains “Menu Phone” contains

customer will contact call history to find out all call history to find out all
between extensions via outgoing, incoming and outgoing, incoming and
Chat messages missed call activities. missed call activities.

smartfren.com/business
smartfren.com/business