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Agent Log

The document contains log data for a call between a customer and an agent. It includes details like user IDs, phone numbers, call timestamps, and other metadata about the call process.

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Subhesh Mohanty
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (0 votes)
17 views

Agent Log

The document contains log data for a call between a customer and an agent. It includes details like user IDs, phone numbers, call timestamps, and other metadata about the call process.

Uploaded by

Subhesh Mohanty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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[

{
"fullName": "Solman A",
"userId": 989,
"userName": "solmanRM"
},
{
"pageName": "fullDialPad"
},
{
"ipAddress": "0.0.0.0"
},
{
"epochTimeStamp": 1534918813
},
{
"userState": "dispose"
},
{
"campaignId": "24"
},
{
"campaignName": "RMOwnerServicing"
},
{
"processId": "906"
},
{
"processName": "solmanOUT"
},
{
"customerId": 1
},
{
"customerPhoneNumber": "9741164008"
},
{
"customerName": "VIJAYAKUMAR K N "
},
{
"referenceUuid": ""
},
{
"customerUuid": []
},
{
"leadsetId": 1
},
{
"leadsetName": "default"
},
{
"modeOfCalling": "manual"
},
{
"userStateArg": ""
},
{
"extension": "solmanRM"
},
{
"sipmode": "dynamic"
},
{
"Crudarray": "[]"
},
{
"accesslevel": "4"
},
{
"Qete": "FALSE"
},
{
"callInfo": {
"agentPstnHangupCause": "",
"agentPstnHangupCauseQ850": "",
"callAnsweredByCustomer": "FALSE",
"callDisposeStateTrue": "FALSE",
"callRingingEnd": -1,
"callRingingStart": -1,
"callRingingTime": 0,
"crmLeadExtraParam": {},
"custJsonSelectorId": {},
"customerPstnHangupCause": "",
"customerPstnHangupCauseQ850": "",
"jsonSelectorId": {},
"leadUpdateForce": true,
"processJsonSelectorId": {},
"transferAccesslevelTxt": "",
"transferAgentExtension": "",
"transferAgentExtensionType": "",
"transferAgentId": "",
"transferAgentName": "",
"transferAgentRequestId": "",
"transferCampaignId": "",
"transferCampaignName": "",
"transferCustomerId": "",
"transferCustomerNumber": "",
"transferCustomerUuid": "",
"transferFullName": "",
"transferLeadsetId": "",
"transferLeadsetName": "",
"transferModeOfCalling": "",
"transferProcessId": "",
"transferProcessName": "",
"transferReferenceUuid": "",
"transferSessionUuid": "",
"variableAbsoluteCodecString": "",
"variableAdvertisedMediaIp": "",
"variableAgentExtension": "",
"variableAgentId": "",
"variableAgentName": "",
"variableAgentUserName": "",
"variableAnswerDateGMT": 0,
"variableAnswerDateTime": 0,
"variableAnswerEpoch": 0,
"variableAudioMediaFlow": "",
"variableCallCount": 1,
"variableCallCurrentState": "",
"variableCallUuid": "",
"variableCallbackDate": "",
"variableCallbackDateTime": "",
"variableCallbackFlag": "",
"variableCallbackMilliseconds": "",
"variableCallbackTimeStamp": "",
"variableCampaignId": "24",
"variableCampaignName": "RMOwnerServicing",
"variableChannelName": "",
"variableConferenceTime": 0,
"variableCustomerEmail": "[email protected]",
"variableCustomerId": 1,
"variableCustomerJson": {},
"variableCustomerName": "VIJAYAKUMAR K N ",
"variableCustomerNumber": "9741164008",
"variableCustomerNumberMask": "+919741164008",
"variableCustomerUuid": "",
"variableCustomerUuidArray": "[]",
"variableDidNumber": "",
"variableDirection": "",
"variableDisconnectedBy": "",
"variableDisposeComment": "",
"variableEndDate": "",
"variableEndDateGMT": 0,
"variableEndDateTime": 0,
"variableEndEpoch": 0,
"variableEndTime24Hr": "",
"variableEndTimeAmPm": "",
"variableEndTimestampMiliSec": "",
"variableExtraCrmJson": "",
"variableFirstDisposeId": 0,
"variableFirstDisposeName": "",
"variableGyId": "",
"variableGyNm": "",
"variableGyPl": "",
"variableGyRt": "",
"variableHoldTime": 0,
"variableIgnoreEarlyMedia": "",
"variableInQueueTime": 0,
"variableIsOutbound": "",
"variableLastDisposeId": 0,
"variableLastDisposeName": "",
"variableLeadsetId": 1,
"variableLeadsetName": "default",
"variableLegType": "",
"variableLocalMediaIp": "",
"variableLocalMediaPort": "",
"variableMaxForwards": "",
"variableModeOfCalling": "manual",
"variableMuteTime": 0,
"variableOldProcessJson": {},
"variableOriginateEarlyMedia": "",
"variableOriginatingLegUuid": "",
"variableOriginationUuid": "",
"variableOriginator": "",
"variableOriginatorCodec": "",
"variablePageRefresh": false,
"variablePageRefreshCount": 0,
"variablePageRefreshFlag": false,
"variablePreviewCounter": 60,
"variablePreviewleadScore": 0,
"variableProcessId": "906",
"variableProcessJson": [],
"variableProcessName": "solmanOUT",
"variableQueueTime": 0,
"variableRecoveryProfileName": "",
"variableReferenceUuid": "",
"variableRtpLocalSdpStr": "",
"variableRtpUseCodecString": "",
"variableSecondDisposeId": 0,
"variableSecondDisposeName": "",
"variableSessionId": "",
"variableSessionUuid": "",
"variableSignalBond": "",
"variableSipDestinationUrl": "",
"variableSipFromHost": "",
"variableSipGatewayName": "",
"variableSipLocalNetworkAddr": "",
"variableSipOutgoingContactUri": "",
"variableSipProfileName": "",
"variableSipReqUri": "",
"variableSipToHost": "",
"variableSofiaProfileName": "",
"variableStartDate": "",
"variableStartDateGMT": 0,
"variableStartDateTime": 0,
"variableStartEpoch": 0,
"variableStartTime24Hr": "",
"variableStartTimeAmPm": "",
"variableStartTimestampMiliSec": "",
"variableStartTimestampSec": "",
"variableStateTimer": "",
"variableSwitchMSdp": "",
"variableTextMediaFlow": "",
"variableThirdDisposeId": 0,
"variableThirdDisposeName": "",
"variableTotalCallTime": 0,
"variableTotalTalkTime": 0,
"variableTransferExtension": "",
"variableTransferTime": 0,
"variableUuid": "",
"variableVideoMediaFlow": "",
"variableWsRoomName": ""
},
"conferenceApiTime": -1,
"conferenceStartStamp": 0,
"conferenceTime": 0,
"cxAgExtension": 0,
"cxAgExtensionType": "",
"cxSessionUuid": "",
"holdApiTime": -1,
"holdStarStamp": 0,
"holdTime": 0,
"legType": "",
"muteApiTime": -1,
"muteStartStamp": 0,
"muteTime": 0,
"sessionUuid": "",
"transferApiTime": -1,
"transferStartStamp": 0,
"transferTime": 0,
"txAgExtension": 0,
"txAgExtensionType": "",
"txSessionUuid": "",
"userStateCallTime": 0,
"userStateConferenceTime": 0,
"userStateHoldTime": 0,
"userStateMuteTime": 0,
"userStateTransferTime": 0
}
]

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