DEVIE MARREY G.
DE GUZMAN
09956375067 | [email protected]
686 Nazareth Compound Camella Springville Molino 3 Bacoor Cavite
Worked in the BPO industry for multiple years and have gained a lot of experience and some achievements and skilled in Research, Data
Analysis, Communication, and Customer Experience.
Work Experiences
IGT Solutions - Alabang Muntinlupa Nov 2022 - Present
Real Time Analyst
Responsible for real time adherence for interval compliance as per process service/adherence level.
Published Reports as Hourly/Daily /weekly/ monthly basis as per the business demand.
Highlighted red flags/ irregularity on real time basis on AHT/Shrinkage/Breaks/long calls/short calls etc. on real time basis.
Created reports and template as per process requirement as ad-hoc responsibility.
IGT Solutions - Alabang, Muntinlupa Jun 2022 - Nov 2022
Travel Consultant
Processed Inbound calls relating to customer queries.
Processed customer request as per guidelines.
Majorel - Alabang, Muntinlupa Jan 2021 - Feb 2022
Content Moderator
Was responsible for optimal quality and productivity levels by making decisions regarding the content based on guidelines and
policies.Screened and monitored social media sites or applications for abusive, violent, maliciously false or other inappropriate
content ensuring a safe experiences for users and communities.
Cognizant - Taguig, Manila Aug 2020 - Jan 2021
Process Executive
Provided support through media review of sports, entertainment, and video content.
Adhered to the Explicit Media Client rules and Policies.
Sureway Promotion - Bacoor, Cavite Oct 2019 - Dec 2019
Brand Ambassador
Demonstrated product in stores and helped increase store sales by 10% in the span of project.
Best Insurance Rates - Davao May 2020 - Aug 2020
Outbound Sales Agent
Placed sales calls to inquiring customers.
Paatronix Technology Corp. - Cabuyao Laguna Apr 2018 - Jul 2018
Document Controller
Used Excel spreadsheets to monitor and track data of project performance and informed management of identified trends.
Education Level
Cavite State University - Cavite City Aug 2018 - Aug 2023 (Expected)
Bachelor Degree in Information Technology, 1.75/1.47
Undergraduate Researcher: led interaction and motion design on an interactive experience exhibition
Leading Group works: led and direct a group, basic project management skills, ability to delegate tasks based on people's talent, and
comfortable with working around deadlines and standards.
Udemy PHP Web Developer Bootcamp - Philippines Sep 2021 - Oct 2021
Certificate in Web Development
Learnt HTML, CSS, JS, PHP and more.
Organisational Experience
Micro Precision Calibration - On the Job Training Feb 2022 - Jun 2022
IT Intern
Coordinated with other departments to ensure that all technology is working properly for the company.
Provided technical support for computer hardware and software issues, supporting the IT staff by answering phones, processing
paperwork, and responding to user requests.
Skills, Achievements & Other Experience
Achievements: Dean's Lists (2020-2023)
Skills: User Research, Experience Strategy, Interaction Design, User Interface Design, Usability Testing, Graphic Design, HTML, CSS,
Microsoft Office, Google Docs/Sheets
