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Dheeraj Resume

This document is a resume for Kumar Dheeraj seeking a position as a Desktop Support Specialist. It summarizes his qualifications including 2+ years of experience in desktop support, troubleshooting hardware and software issues, and skills with Windows, Office, and Active Directory. His experience includes working as a PC/Desktop Support Specialist for IDAC Solutions Pvt Ltd from 2015-2017 where he provided technical support, hardware and software installation and maintenance, and resolved user issues. He has a Bachelor's degree in Computer Science Engineering.

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Prince Khan
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45 views2 pages

Dheeraj Resume

This document is a resume for Kumar Dheeraj seeking a position as a Desktop Support Specialist. It summarizes his qualifications including 2+ years of experience in desktop support, troubleshooting hardware and software issues, and skills with Windows, Office, and Active Directory. His experience includes working as a PC/Desktop Support Specialist for IDAC Solutions Pvt Ltd from 2015-2017 where he provided technical support, hardware and software installation and maintenance, and resolved user issues. He has a Bachelor's degree in Computer Science Engineering.

Uploaded by

Prince Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KUMAR DHEERAJ

E-mail: [email protected]
Mobile: +917004913965
Address: South Ex Part-2, New Delhi-110049

OBJECTIVE:Desktop Support Specialist at the IDAC Solutions Pvt Ltd where excellent
hardware and software skills can be fully utilized to maximize the end user satisfaction
with a solid IT support.

SUMMARY OF QUALIFICATIONS
• 2+ years of extensive experience in supporting computers and networks
• Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system
issues
• In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and
peripherals and bar-code scanners
•1 year of Dot Net Framework 1.0, 1.1, 2.0, 3.0, 3.5, ASP.Net, C#, ADO.Net, Web
Forms, Win Forms, Web Services. Web Development ASP.Net, IIS JavaScript, CSS,
HTML, SQL

DESKTOP SUPPORT SKILLS


• Demonstrated ability to provide user support by means of remote access tools
• Proven skills in Windows 7,8, Microsoft Office 2007/2010 and Antivirus software
• Able to configure and use Microsoft Enterprise, Active Directory
• Documented success in responding all inquiries and tickets in a timely manner

SELECTED ACCOMPLISHMENTS
• Reorganized help desk procedures, shortening response time from 15 to 30 minutes
• Designed and implemented a new network strategy
• Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in
good user experience

PROFESSIONAL EXPERIENCE

IDAC Solutions Pvt Ltd, New Delhi | January 2015 – December 2017
PC/Desktop Support Specialist

• Provide support to end users relating to hardware and software, computer applications,
LAN components and peripherals
• Carry out on-site analysis, identification, and resolution of difficult desktop problems
for end users
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and
interrelated hardware and software
• Recommend and apply solutions, including on-site repair for remote users
Provide L1 Support, Remote Support, coordination with user.
• Knowledge about Active Directory for handling users accounts.
• Knowledge about Domain& Troubleshooting their Problems.
• Remote Support like Ammy admin, TeamViewer.
• Configure Outlook and troubleshoot outlook problems.
• Identifying and solving any problems that end user faces Technical Support & attends
call of Desk Side.
• Preforming Troubleshooting given task by manager 7 resolve the Problem within SLA.
Technical support in Video Conferencing room and meeting rooms.
• Handling of Hardware related Issues of Desktop, Projector and Printer.
• Backup and Restore Users account & Data.
• Installing and Configuring Local and Network Printer.
• Keeping inventory of all desktops and laptops and monitors.
• Outlook Configuration and troubleshooting mail problem, mail backup.
• Whole sole responsible for all kind of troubleshooting in internal software, Application
MS Office,
• Solving any problem related LAN, Data Card, and Internet.

EDUCATION
B.E. in Computer Science Engineering– CGPA 6.9 (69%)
Rajiv Gandhi Technical University, Bhopal, MP (India) – 2014
High School- 68.4%
C.B.I Inter college (BSEB board), Bihar- 2010

INTERPERSONAL SKILLS
• Excellent communication and relationship-building skills
• Ability to communicate effectively with at all levels of employees and management
• Exceptional customer service skills

Personal Details
Father’s Name - Rana Sangram Singh
Date of Birth - 27/09/1992
Passport No- ………………….
Language Known - English, Hindi
Permanent Address- C/o Rana Sangram Singh
Vishwakarma path-2
Near Dubey ji petrol pump
Siwan-841226
Bihar
 
Declaration
            I hereby declare that all the details furnished above are true to the best of my
knowledge and belief.
 
Place:  City                                                                                    Name.

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