Bangladesh Commerce Bank Limited

Zia Sharani
Sub- Branch

Internship report on General Banking activities

Supervised by Submitted by
Noushin Un Noor Sinthiya Akter Mim
Lecturer Reg. ID: WUB 03/19/46/2952
World University of Bangladesh Program: CSE
Batch: 46 (A)
Department: Computer Science &
Engineering
University Name: World University of
Bangladesh

LETTER OF TRANSMITTAL

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03 May 2023, Wednesday

Noushin Un Noor

Lecturer

Faculty of Computer Science & Engineering

World University of Bangladesh

Subject: Submission of internship report.

Dear Sir,
With utmost respect, I would like to inform you that, I am submitting to you the
internship report on the Credit and Deposit scheme in Bangladesh Commerce Bank
Ltd at Zia Sharani Sub-Branch and its general banking activities which you have
appointed me to prepare. Under your supervision, I have put the utmost effort into
making my study successful with the valuable guidance and instruction you provide
me. Throughout the whole internship, I have gained immense practical knowledge
on the topic and I also have experienced the organization’s corporate culture which
I believe will facilitate me for a successful starting of my career.
Hereby, I hope that my report will aid to make a concrete decision about my study
and live up to your expectations.

Sincerely Yours

Sinthiya Akter Mim

ID: WUB 03/19/46/2952
Program: CSE
Batch: 46(A)
Department of Computer Science & Engineering
World University of Bangladesh

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Acknowledgement

To begin, I am grateful to Almighty Allah for providing me with the strength to complete the
report properly. It would be impossible for me to complete my internship and get valuable
professional experience without the help of Almighty Allah.

Special appreciation and gratitude to Noushin Un Noor, Lecturer, Faculty of Computer

Science & Engineering, World University of Bangladesh who assisted me in preparing the
internship report. It would have been difficult for me to complete this report without his
critical scrutiny and headers.

Now, with great respect, I'd like to express my gratitude to my supervisor Md. Abdullah Al
Mamun (In-charge Officer) and also Saima Akter (officer), and other bank officers for their
helpful collaboration, guidance, advice, and ongoing support throughout my internship, as
well as for supplying me with essential material for my report. I had a lot of interaction with
them during my internship. They made my internship both fun and useful. Finally, I must use
this time to convey my deepest appreciation to a couple of my friends who have helped me
out tremendously. Lastly, I would like to show gratitude to the Bangladesh Commerce Bank
Limited, Corporate Branch, for selecting me as their intern and allowing me to complete my
internship program at their branch, helping me to collect information, and supporting me in
every conceivable way in finishing my internship report.

Executive summary

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An internship program is an important element of gaining real-world job experience. Better
collaboration between theory and practice may be established to accomplish this program. A
three-month internship at Bangladesh Commerce Bank Limited culminated in this paper. I
learned numerous banking functions and the step-by-step banking system while finishing an
internship.

Bangladesh Commerce Bank Ltd. (BCBL) desires to attract people with the appropriate
aptitude and employability skills and to offer the appropriate work prospects. Its senior
management has highly regarded credentials and a reputation. A bank that is primarily (52%
of its stock) owned by the government of Bangladesh, BCBL provides deposit products and
loan products in addition to additional services including credit card support, utility bill
support, and international money transfers.

The overarching objective of modern economic policy is to achieve the best possible state of
an economy. To reach that goal, the banking industry is paving the way. By mobilizing
deposits and extending credit for various business ventures, the banking sector channels
resources. Effective and efficient Islamic and organizational operations of Islamic banks are
essential to the smooth operation of the banking industry. After Bangladesh became an
independent country, all the Islamic banks and financial institutions were nationalized,
ushering in a new era for Bangladesh's banking sector.

I attended an assortment of workstations at BCBL. I was working at the front desk,

international remittance service, receiving the bill, etc. I performed the duties of a liaison
between the Branch Manager and the Cash Department while working under his or her
supervision.

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 Table of Contents

Letter of Transmittal....................................................................................................................2
Acknowledgement...................................................................................................................3
Executive Summary.................................................................................................................4
Chapter One: Introduction...........................................................................................................7
1.1 BCBL Background............................................................................................................8
1.2 Organizational Structure...................................................................................................9
1.3 How do Islamic bank contribute to the economy?..........................................................10
1.4 How Islamic Banking contributes to the business organization? ..................................10
1.5 VISION MISSION AND OBJECTIVES OF BCBL......................................................11
Chapter Two: Organizational Overview....................................................................................14
2.1 NEED CATEGORY CUSTOMER ENGAGEMENT...................................................15
2.2 Corporation Information ............................................................................................... 15
2.3 TARGETING THE MARKET .....................................................................................16
2.4 Deposit Products ............................................................................................................16
2.5 Swot analysis of Bangladesh Commerce Bank Ltd. ......................................................17
Chapter Three: Activities Undertaken.......................................................................................19
3.1 Work-Related Activities.................................................................................................20
3.2 Deposit Product and Services are...................................................................................23
3.3 Schemes Offered by BCBL ...........................................................................................26
3.4 Deposit Scenario Of Zia Sharani Branch ....................................................................28
Chapter Four: Constraints/Challenges.......................................................................................29
4.1 Constraints/Challenges ................................................................................................. 30
Chapter Five: Lessons Learned from the Internship Program.................................................. 31
Chapter Six: Recommendations and Conclusion.......................................................................34
Recommendations......................................................................................................................35
6.1 Conclusion .....................................................................................................................36
Reference .............................................................................................................................37

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 Chapter-1

Introduction

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Introduction:

Banking sector is uprising and playing a vital role in our modern economy. There has been
some diffidence between Bangladesh Commerce Bank Ltd. Banking systems and
conventional banking systems in Bangladesh. So, in a nut shell, it can be defined as a
financial institution which collect deposits from different sources and grant loan to third
party, the surplus is the profit of the Bank. In this process banks income is the difference
between the landing and deposition rate. This nature of income may have two types, Interest
income which is earning of conventional bank. This system of interest income is totally
opposite Bangladesh Commerce Bank Ltd. Banking system. Mention that it is the source of
exploitation of clients in the conventional system. Profit: it is the earning of “Islamic Bank”
following the Islamic systems. Profit generated from buying and selling process which has
been made halal in Islam. According to the Islamic sharia’s interest is strictly prohibited.
Since Islamic bank is conducted based on profit and loss sharing approach rather than
interest basis, it has more acceptability to the Muslim mankind. But basic principle if Islamic
banking being PLS (profit loss shearing system) - based sharia’s ( Islamic principle)
financing and having being exposed to interest rate risk. Because most of the investment of
Islamic bank are on Bai -mode. In this mode, bank sell specified goods to the client on cost
plus agreed upon profit within the fixed period, the Islamic bank cannot impose or realize
additional amount as income but the conventional banks can continue to charge interest or
even they can & realize penal interest as income of the bank therefore, conventional banking
system which is based prefixed interest rate is exposed to less interest rate risk. So how
Islamic banking systems can provide loans & advance profitably and survive with their huge
interest rate risk capitalist economy. That’s why the title of the report focuses on Review
investment Operation of BCBL. Bangladesh Commerce Bank Ltd. try to abide by the rule of
Holy Quran where mentioned Interest is strictly prohibited and business make halal for
humanity.

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1.1 BCBL Background

The company Bangladesh Commerce Bank Ltd. (BCBL) is well-known. But it did not
become established overnight. Prior to BCBL's founding, Bangladesh Commerce and
Investment Limited existed. The BCIL was started on January 27, 1986. It was a non-banking
financial institution at that time. They have Tk 50 million and 300 million in wage capital.

BCBL merged into the banking industry on June 1st, 1998 in Bangladesh.Its continuing
banking procedure on September 16, 1999. And at that moment, capital was waged up to the
tune of Tk. 920 million and Tk. Bangladesh's government owns 52% of BCBL. While banks
invested 300 million in capital, BCIL depositors contributed 520 million. They made a 100
million dollar contribution under the direction of Bangladesh Bank Financial institution.
BCIL was founded on January 27, 1986. As of April 1992, they are still operating. In
response to the liquidity crisis, Bangladesh Bank suspended its operations that year. As a
result, the firm suffered greatly, as did the investors, and many people lost their jobs.
Following that, the investors and employees of the company tried to save it. The return of the
depositors' money was also asked. After learning about BCBL, the Bangladeshi government
destroyed BCIL.The Board of Directors and BCBL were both aware that there were 10
members on February 8th, 1998. By using fully developed BCBL branches, the BCIL 24
Branches were secured.

In 1999 and 2000, the bank's top priority was to recoup past BCIL credits. BCBL lost people
between 1999 and 2000.They lacked the intelligence at the time to gather the prerequisites for
personal loans. The BCBL's investment has increased from TK 20 million in 1999.
Government Treasury bills increased by 95 million in 2000. In that brief period, the bank was
actually established. Following that, the government once more designated a Board of
Directors with 9 members. Currently, BCBL has 51 locations nationwide.

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1.2. Organizational Structure

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1.3. How Islamic banking contributions to the economy?

Islamic Banking or let us restructure the term and say The Islamic Financial System basing
on its nature of structure and functions help in stabilizing the global economy, here the
financial assets grows along with the economic activities taking place in real time, with
Islamic Banking the genuine liquidity stabilizes the financial services in Islamic Banks. The
biggest contribution of Islamic Banking pertains is that it helps with the sustainability of the
natural Economic growth. Islamic Banking is very much effective in terms of Economic
Development worldwide only if it is operated in the right Islamic “Sharia” based banking. As
we already know that the core activity of any Bank is to match “sellers” and “investors” for
the purpose of investment which then adds liquidity in the Market, similarly with the simple,
low transaction facilities and easier approach of Islamic Banking the conventional banking
activity of adding liquidity to markets which will thereby help in the making financial
development more efficient, thereby promote business growth by which the Economy is
positively impacted. Islamic Banking contribute to the Economy in several ways, by the
process of Mudaraba, Musharaka and Murabaha, Islamic banking allows business to take
appropriate decisions with giving mortgage of their properties and with the equal amount of
loss sharing principle, it enables business to cope up against any losses they face by which
they can easily regenerate profit which thereby helps in growing the Economy.

1.4. How Islamic Banking contributes to the business organization?

Islamic Banking activities come in with a range of advantages based on the Islamic Shariah,
which again makes the Banking process simple and easy to carry out as it involves fairness,
transparency, ethical and it discourages any speculation. Islamic Banking is associated with
equal amounts of profit and loss sharing principles which is a major contribution to any
business organizations, as any loss/ risk is shared by the bank it helps the business to cope up
against the loss easily rather than being succumbed under it. Entrepreneurs can finance their
business through Islamic Banking. Eventually, financing entrepreneurs involves a risk
exposure. So, Islamic banks give support to entrepreneurs that is needed for their success to
avoid certain level of risk. Therefore, the joint effort of Islamic banks and entrepreneurs
helps to make profit that leads to economic growth. Lastly, entrepreneurs’ success is

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favorable for the whole economy which helps to generate more income, create job
opportunities and create value added new products or services.
1..5. VISION MISSION AND OBJECTIVES OF BCBL

VISION OF BCBL: To transform into a bank that clients choose first while making
significant contributions to society.

MISSION OF BCBL: Bangladesh Commerce Bank Ltd. is devoted to meeting the needs of
its clients and being their first choice in banking in order to guarantee sustained growth, a fair
return, and a contribution to the nation's development with a motivated and qualified
workforce.

OBJECTIVES OF BCBL:

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Objectives of the Study:
This study is aimed at providing me invaluable practical knowledge about banking operation
system of Bangladesh Commerce Bank Ltd., Kawran Bazar Branch, Dhaka especially its
deposit schemes. It will also help me to develop my concept of banking system and its
operations.

Board Objective:

The broad objective of the report is to develop an overall idea on deposit of Bangladesh
Commerce Bank Ltd.

Specific Objectives:

 To know the deposit schemes of Bangladesh Commerce Bank Ltd.

 To provide a detailed description of “Deposit Schemes” of Bangladesh Commerce
Bank Ltd.
 To analysis the deposit schemes of Bangladesh Commerce Bank Ltd.
 To identify problems regarding deposits of BCBL
 To give some recommendations to overcome the problems.

Scope of the Study:

I got the opportunity to work as an intern in Bangladesh Commerce Bank Ltd at Kawran
Bazar Branch. So, I decided to make my internship report on deposit analysis on Bangladesh
Commerce Bank Ltd.. For the report I work on financial and service section of the bank.

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Methodology of the Study:
Methodology comprises of all the activities that is required to conduct the study and generate
it into a report. I collect the primary and secondary data.

The Primary Sources are-

a) Discussing with officials.
b) Working with officials as a helping hand.
c) One to one conversation.

The Secondary Sources are –

a) The report collected from the library of the World University of Bangladesh.
b) Different ‘Procedure Manual’ published by Bangladesh Commerce Bank Ltd.
c) Annual Reports (2014, 2015, 2016, 2017 and 2018) of Bangladesh Commerce Bank Ltd.
d) Various books, articles, compilations etc. regarding credit policies.
e) Different circular sent by Head Office of Bangladesh Commerce Bank Ltd.
f) Official website of the Bangladesh Commerce Bank Ltd.

Limitations of the Study:

In every program or activities, one has to face constraints. During my four months internship
program, I have also faced some problems. These are.
 Data insufficiency limitation is the main constraint in the development of the report.
 As I am a not an employee of BCBL, some data could not be collected due to internal
security of the bank.
 This report did not include the whole financial position of FBCBL, actually more
focused on investment of the bank.
 Bank is a busy organization with comparison to others. There are rushes of people for
about whole day and the officers have to handle them. So, it is very much tough for
them to allocate time for an internee.
 Some of the data is confidential which they do not want to share with the internee.

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 Chapter-2

Organizational Overview

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2.1 NEED CATEGORY CUSTOMER ENGAGENENT.:

Customer engagement means any interaction communication that happens between a

customer and a company through multiple channels with an objective of closing a deal is
customer’s engagement

How the customer engagement work in BCBL:

2.2 Corporate Information:

Name of the Company: Bangladesh Commerce Bank Ltd.
CEO & Managing Director: Mr. Mohammed Saiful Alam
Legal Status: Private Limited Company
Registered Office: Rangs RD Center, Block: SE (F), Plot:03, Gulshan Avenue, Gulshan 1,
Dhaka:1212
Authorized Capital: Tk. 20,000.00 million
Paid up Capital: 9,983.44 million
Reserve: 17,393.66 million
Number of Branch: 253 branches
Email: [email protected]

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2.3 TARGETING THE MARKET:
For deposit purposes: At BCBL, they focus on medium- and high-value consumers while
making deposits.

Because the majority of medium-value customers' business transactions are with a single
bank, these clients are very familiar with the BCBL's investment services.The majority of
FDR and MPS clients are middle-class individuals who also invest in DPS for their future
savings.After a banker retires, they invest their retirement benefit in MPS, which provides
them with 900 tk per month in exchange for one lac. Therefore, BCBL's target customers fall
into this category.

High-value clients are also pursued by BCBL; primarily, they are corporate clients that invest
a lot of money in the company. Sundorbon Quriar Service, Disco, Radiant,, and other
varieties of Ngo and somobay somiti are the names of the companies that are still clients in
BCBL. These corporate clients are primarily the target market.

2.4 Deposit Products:

Bangladesh Commerce Bank Ltd. mobilizes deposits through different types of accounts.

Al-Wadeah Accounts
Mudaraba Accounts

Al-Wadeah Accounts: Bangladesh Commerce Bank Ltd operates Al-wadeah Current

Account on the principles of Al-wadeah. The Bank commits to refund money deposited in
these Accounts on the demand of customers. On the other hand, the Bank takes permission
from customers that the Bank may utilize their money. Customers may operate these
Accounts as their desires. No profit is disbursed in these Accounts and depositors do not bear
any loss

Mudaraba Accounts: In the perspective of these Accounts the Bank is 'Mudarib' and
customers are 'Shahib Al-Mal'. On behalf of depositors, the Bank invests their deposited
money and distributes minimum 65% of investment-income earned through deployment of
Mudaraba funds among Mudaraba depositors after the closing of the year.

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 Deposit Scheme

Al Wadiah Mudaraba Mudaraba Mudaraba Foreign

Account Savings Term Account Scheme Account Account
Account
Current deposit   Savings Mudarabah Term Alo, Bondhon FC
Deposit Deposit
Shomman  Onkur   Mudarabah Niramoy, Unnoti  RFCD
Monthly Profit
Scheme
Morjada Projonmo BCBL Murobbi  MMDS, Ghoroni NFCD
Prapti Mahiyasi MMDS ERQ
Gold, Swadesh
Probin BCBL Sanchay   Agroshor, Haj NITA
Mehonoty Double Benefit  Uddipon, Musafir Other
  SND Triple Benefit   Aboshor

2.5 SWOT Analysis of Bangladesh Commerce Bank Ltd.:

During my internship period in Bangladesh Commerce Bank Ltd. have found some aspects
relating to the Bank’s strengths, opportunities, weaknesses and threats, which I think, affect
the bank’s performance. These are given below

Strengths:
1. As a large bank, it has qualified and experienced manpower.

2.Branch location is suitable for business.

3. Bank’s assets position is quite satisfactory and now there is no fund crisis.

4. Bank has requisite wealth to sustain in the various challenges of market economy

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Weaknesses:
1. As many employers retired from the bank, there is a crisis for manpower in the bank.

2. Bureaucrat official process hampered the daily internal workflow.

3. Lack of motivation for the workers.

4. Low salary structure for the employees.

5. In some cases, management-employee relation is not good.

Opportunities:
1. Expansion of new investment areas.

2. Scope for automation will open a big door of opportunity.

3. In case of fund crisis Bangladesh Commerce Bank Ltd. gets government support.

4. The bank undertakes need-based training program.

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 Chapter Three

Activities Undertaken

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3.1 Work-Related Activities:

Document Required for Opening an Account:

Personal Account:

1. 2 (two) copies of photograph of every signatory (must be attested by Introducer). &

Nominee NID.
2. To fill up the account opening form correctly (must be introduced by Introducer).
3. Photocopy of National ID card [Passport/Birth Certificate with a Photo ID.
4. Signature and I(one) copy of photograph of each nominee (must be attested by account
holder) & NID/ Passport/ Birth Certificate.

Limited Company Account:

1. Request Letter / Application in company’s Letter Head Pad for account opening purpose.
2. Certificate of Incorporation.
3. The certified copy of Memorandum and Articles of Association by Registrar of Joint Stock
Companies & Firms
4. Up-to-date Trade License, E.R.C., I.R.C., TIN & VAT copies of the company (if
applicable).
5. Board Resolution regarding opening & operation of Bank Account and signing of Bank’s
charge documents with execution of Mortgage Deeds and other Bank’s papers and documents
etc.as per Memorandum and Articles of Association.
6. Seal as per Resolution.
7. Updated E.R.C., I.R.C., TIN & VAT copies (if applicable).
8. Membership Certificate of Chamber of Commerce and Industry, Trade Association, Stock
Exchanges (if applicable).
9. Tenancy Agreement copy in between the Company and the Landlord.

School, Collage, Educational Institution:

1. Request Letter / Application in Institution’s Letter Head Pad for account opening purpose.
2. 2 copies of photograph of every signatory (must be attested by Introducer).
3. Photocopy of National ID card [Passport/Birth Certificate with a Photo ID.
4. List of members of the Managing Committee.
5. Resolution of the Managing Committee regarding opening & operation of Bank Account.

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Proprietorship Account:
1. Request Letter / Application in Firm’s Letter-Head Pad for account opening purpose.
2. Up-to-date Trade License, E.R.C., I.R.C., TIN & VAT of the Firm (if applicable).
3. Seal of the Firm & Visiting Card of the Signatory/ies (if applicable).
4. 2 (two) copies of photograph of each signatory (must be attested by Introducer).
5. Photocopy of National ID card [Passport/Birth Certificate with a Photo ID.
6. Signature and I (one) copy of photograph of each nominee (must be attested by the account
holder).
7. Membership Certificate of TRADE ASSOCIATION, Chamber of Commerce and Industry
(if applicable).

Government Office Account:

1. Request Letter / Application in concern Govt. Office’s Letter Head pad for account
opening purpose.
2. 2 copies of photograph of every signatory (must be attested by Introducer).
3. Government order/decision to open the account with drawing & disbursement authority of
the officials to open and operate the Account.
4. The account shall be in the official designation of the operator(s) and not in the personal
name of any official

Club/Association/Society/Religious Account:
1. Request Letter / Application in Institution’s Letter Head Pad for account opening purpose.
2. 2 copies of photograph of every signatory (must be attested by Introducer).
3. Photocopy of National ID card [Passport/Birth Certificate with a Photo ID.
4. List of members of the Executive/Managing Committee.
5. Resolution of the Executive/Managing Committee regarding opening & operation of Bank
Account.
Partnership Account:
1. Request Letter / Application in firm’s Letter Head Pad for account opening purpose.
2. Registered Partnership Deed on non-judicial stamp of Tk. 2000/- & List of the Partners
with Portfolio.
3. Up-to-date Trade License, E.R.C., I.R.C., TIN & VAT copies of the firm (if applicable).

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4. Resolution regarding operation of Bank account and signing of Bank’s charge document(s)
with execution of Mortgage Deeds and other Bank’s papers and documents etc. as per
Partnership Deed.
5. Seal as per Resolution & Visiting Card of the Signatory(s)
6. 2 (two) copies of photographs of every signatory (must be attested by Introducer).

Overview of Deposit Analysis of BCBL:

There are different types of deposit in BCBL. But every deposit is different with other and
the amount of deposit is also different with other deposit. In below the deposits are shown by
the chart.

Name of the Deposits

Current Savings SND

FDR Scheme
3.
2 Deposit Product & Services are:
Types of Deposit Accounts-

1.Current Deposits:
Current deposit is purely demand deposit account because the bank is bound to pay the
amount
to the account holder on demand at any time. It is running and active account, which may be

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operated upon any number of times during a working day. There is no restriction on the
number
and the amount of withdrawals from a current account. The special characteristics of a
current
account are as follows: The primary objective of current is to serve big customers such as
businessmen, joint stock companies, private limited companies, public limited companies etc.
from the risk of handling cash by themselves. The cost of providing current account facilities
is considerable to the bank since they undertake to make payments and collects the bills,
drafts, cheques for any number of times in a particular day. The bank therefore does not pay
any interest on current deposit while on the other hand some banks charge for incidental
charges on such account. For opening of a current account minimum deposit of taka 1000/=
is required. Introductory reference is also required for opening of such account.

Year 2018 2019 2020 2021

Amount 19258750241 24587963104 26589634120 28815286575
(In Taka)

Current Deposit
14

12

10

0
2018 2019 2020 2021

2.Savings Bank Deposits:

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Current store is essentially asked for store account because the bank will without a doubt pay
them whole to the record holder on premium at whatever point. It is running and dynamic
record, which may be worked upon any number of times in the midst of a working day. There
is no restriction on the number and the proportion of withdrawals from a present record. The
one of a kind characteristics of a present record are according to the accompanying:
The fundamental focus of current is to serve enormous customers, for instance, delegates,
business substances, private obliged associations, open limited associations, etc from the risk
of managing cash without any other person's information. The cost of giving current record
workplaces is huge to the bank since they grasp to make portions and accumulates the bills,
drafts, checks for any number of times in an explicit day. The bank along these lines does not
pay any energy on current store while of course a couple of banks charge for coincidental
charges on such record. For opening of a present record minimum store of taka 1000/= is
required. Right off the bat reference is furthermore required for opening of such record.
 Minimum measure of Taka 200 is required a starting store
 Frequent withdrawal is not empowered
 Normally withdrawal not permitted more than ¼th of the limit of Tk.1000 in seven
days.
 7 days is required for withdrawal of extensive sum.
 The rate of intrigue is 6.5 % against S.B account
Year 2018 2019 2020 2021
Amount 47852451021 51248796200 56258741200 62201794370
(In Taka)

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 Saving Deposit
12

10

0
2018 2019 2020 2021

3.Fixed Deposits (Term Deposit):

It is famously known as "Time Deposit". Since these stores are not repayable on interest but
rather they are pull back capable subject to a time of notice. The forthcoming settled store
holder is required to till up an application from, endorsed for the reason, expressing the sum
and the time of store. The application itself contains the standards and controls of the store
including the space for example signature.
 Payment made on expiry concurred periods.
 Payment requested before expiry of concurred date than penalty is charged.
 Introducer is not required.
 Copies of Party and 1 copy of nominee’s photo is required
 Loan is endorsed against FDR

Year 2018 2019 2020 2021

Amount 98545214800 99542154200 102587451104 138347967344
(IN Taka)

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 Chart Title
14

12

10

0
2018 2019 2020 2021

4.Short Term Deposits:

Momentary Deposit Account is same as Current Account. Here cash is kept for a brief span.
A
notice is required earlier withdrawal of cash. It is additionally a period store account. The
greater parts of the qualities of this record are as same as current record. The main contrast is
that 7 days see is asked for withdrawal of any entirety and intrigue is paid.
 6% intrigue is given for the real time frame.
 Notice period is differing from 7days to 30 days
5. Monthly Benefit Scheme:
Under this plan, contributor will get a specific aggregate of cash in every month extent to
his/her store amid the whole residency. Advantage begins ideal from the primary month of
opening a record under this plan and proceeds up to five years. On development, the key sum
is paid back. Goals of this plan are: help the resigned people for contributing their retirement
benefits, Create venture open doors for Non-Resident Bangladeshi, and so on. Least saved
sum is BDT 50,000 or its products and the residency is five (05) years. This plan is otherwise
called "Family Maintenance Deposit Scheme (FMD)".

3.3 Schemes offered by BCBL:

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1.Monthly Saving Scheme
2.Monthly Benefit Deposit Scheme
3.Quarterly Benefit t Deposit Scheme
4.Time Benefit t Deposit Scheme
5.Double Benefit Deposit Scheme
6.Super Benefit Deposit Scheme
1. Monthly Savings Scheme:
Monthly Saving Scheme is one of the most popular deposit products in different communities
that introduced to attract small savers for building up their habit of savings and thereby build
up a healthy capital base for the economy. The monthly installments are in various sizes and
one can adopt the schemes for a period of 03 years, 05 years, 08 years or 10 years. Investor
gets a lump sum (principal plus interest) at the maturity of the scheme. Installment amount
should be deposited within the first 10 days of each month. In case of failure, 6-7% of
monthly installment will be charged as late payment fee, which will be added with the
installment amount.

2.Monthly Benefit Deposit Scheme:

Under this scheme, depositor will get a certain sum of money in each month proportion to
his/her deposit during the entire tenure. Benefit starts right from the first month of opening an
account under this scheme and continues up to five years. On maturity, the principal amount
is paid back. Objectives of this scheme are: help the retired persons for investing their
retirement benefits, Create investment opportunities for Non-Resident Bangladeshi, etc.

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Minimum deposited amount is BDT 50,000 or its multiples and the tenure is five (05) years.
This scheme is also known as “Family Maintenance Deposit Scheme.

3. Quarterly Benefit Deposit Scheme:

 The ‘Quarterly Benefit Deposit Scheme’ will be maintained for a period of 3 (three) years
and the minimum amount of deposit is BDT 50,000.00 (fifty thousand) or its multiples.
Interest will be paid on quarterly basis. Benefits start right from the first quarter of opening
the scheme. On maturity principal amount will be paid back. Savings account is needed to
maintain this scheme. Loan may be granted up to maximum 80% of the forced encashment
value on the date of loan processing. During the period of continuation of loan, quarterly
benefits will be credited only to loan account.

4. Time Benefit Deposit Scheme:

Under this scheme, deposited amount reserved for 4.25 years (or 51 months) and the
minimum amount of deposit is BDT 50,000.00 (fifty thousand) or it’s Multiples. After 4.25
years maturity, 1.5 times of the deposited amount will be paid back to the account holder. In
case of premature encashment interest will be paid on Saving A/C Rate.

5. Double Benefit Deposit Scheme (DBDS):

 The main attraction of DBDS is that, the deposited amount will be double in tenure of 6
(Six) years. Minimum deposited amount should be BDT 10,000 or its multiples. In case of
premature encashment interest will be paid on Saving A/C Rate. Loan may be granted up to
maximum 80% of the deposited amount, but minimum principle amount must be BDT
20,000.

6. Super Benefit Deposit Scheme (SBDS):

This scheme has been formulated with a view to gain an upper hand in the market in terms of
Deposit collection. Features of this scheme are enumerated below: Features and Terms of the
scheme: 1. Minimum Deposit amount would be BDT 1, 00,000.00 or multiples thereof. 2.
The tenor of the scheme would be one (1) year and renewable at mutually agreed rate. 3.
Customer will not be entitled to any interest in case of pre-mature encashment i.e. all benefits
given will be deducted from principal. 4. Benefits can be drawn monthly / quarterly / half
yearly or at maturity. 5. Benefits will be transferred to the SB/CD or any other account where

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the benefit(s) will be transferred. Scheme holder is entitled to benefit from the next month of
account opening. A separate prefix number (provider by our IT division) should be used for
this scheme.

3.4 Deposit Scenario of Zia Sharani Sub Branch:

Yearly Target and Achievement (Profit and Loss):

It has been observed that the deposit target in 2022 was 150 but they achieve 100. In 2023 the
deposit target is 180 but still they achieve 30 which are more than their target. The
investment target of Zia Sharani Branch is satisfactory.

Chapter Four
Constraints/Challenges

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Constraints/Challenges:
Deposit collection is one of the important factors for any bank to earning profits. Any banks
success depends on how much deposit they collect from their customers and how they invest
it for earning profit. In this report I analyzed the different kinds of deposit schemes of
Bangladesh Commerce Bank Limited. The major classes of deposits are identified as follow:
Fixed deposits, savings deposits, current deposits and bills payable. I have identified the
following problems from deposit analysis of Bangladesh Commerce Bank Limited.
1. New Product: The attractive and unique products of Bangladesh Commerce Bank Limited
are not drawing the attention of customers.
2. Interest Rate: The rate of deposit Scheme of Bangladesh Commerce Bank Limited is not
fulfilling the customer’s satisfaction.
3. Account Maintain Charge: The service charge on deposit of Bangladesh Commerce Bank
Limited is not very much comfortable to meet customer’s expectation.
4. Deposit Policy: The deposit policy of BCBL is not that much favorable for the clients.
5. Inadequate Customer Service: Customer can’t withdraw their profit or principal
amount of deposit scheme in right time.
6. Lack of Manpower: BCBL has lack of manpower to serve the growing customer demand.
So they are not being able to provide service to the customer in time.
7. Insufficient ATM Booth: Lack of ATM Booth customers are not interested to deposit in
Bangladesh Commerce Bank Limited.

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 Chapter Five
Lessons Learned from the Internship Program

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Lessons Learned from the Internship Program:

During my degree I chose two elective subjects, one of which was International Workplace
Practice. This subject aims to develop job searching skills, career goals, interview skills,
professional skills and much more. On top of all these benefits, this subject also offers a post-
session internship, where students can apply all the knowledge and skills they have gained at
unit in to the practical world of work.
 
I applied for a internship at Bangladesh Commerce Bank Ltd. which offers co-working
spaces for young entrepreneurs. I knew this would be an excellent opportunity for me to meet
different entrepreneurs in the co-working, learn about their banking system, observe how
different system operate and expand my knowledge and network.
 
So, here's a list of the top seven things I learned from doing an internship.

1. How to put my knowledge and skills into practice:

From conducting comprehensive competitor analysis research, to designing a communication

plan, my knowledge of banking theories was transformed into a series of practical techniques
and skills that I can now implement in real-life banking scenarios, all thanks to my internship.

2. The benefits of networking:

During my internship, I learned how to communicate and build relationships with the people
I worked with. I learned how to introduce myself, talk about my interests, knowledge and
skills with entrepreneurs and business owners, as well as how to ask questions and gain a
better understanding of businesses not only in the co-working space, but also others in the
market. This process overall helped me develop my professional network and emphasized the
importance of creating these connections. I also connected with most of them via LinkedIn,
which is obviously a great networking platform for professionals.

3. Understanding workplace culture:

Culture influences communication, and as an international student, I learned that every

company or organization has its own culture. It’s essential to observe others and learn how
they engage and interact with co-workers, or help them with projects and tasks. I quickly

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learned that whenever something is unclear for me, or I don’t understand, it’s fine to ask for
clarification.

4. Enthusiasm is invaluable:

As an intern, I discovered it’s essential to be enthusiastic and open to learning new skills,

asking for more work and being curious to learn and ask questions. This attitude will show
that you enjoy being part of the team and that you're keen to help. Having curiosity and
enthusiasm also means that, as an intern, you get a lot out of what you’re doing, which opens
lots of opportunities.

5. Keeping a journal is great for personal growth:

During my internship, I had a journal and took notes every day about new things I learned,
feedback I was given by my manager, strengths and weaknesses I noticed, and things I
wanted to research and learn more about. This helped me understand myself more and
identify the areas that I needed to improve in.

6. How important good communication is:

Communication is the key to success in a professional environment. I learned that it’s

important to communicate with my manager via phone, email or SMS if I have questions or if
I don’t know how to work on a task. Asking for help and clarification is better than
pretending you’ve understood what you need to do, no matter what. However, I
also found that if you can Google something, then do. Avoiding asking questions if you can
find answers elsewhere is part of being a good communicator – keep in mind that everyone’s
time is valuable. As an intern, good communication will help with productivity, efficiency,
engagement and growth.

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 Chapter Six
Recommendations and Conclusion

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6.1 Recommendations:
I have some recommendation for Bangladesh Commerce Bank Limited. As in my 3 months
internship period, Siaw some problems. Below I present my recommendations:

1. New Product: The attractive and unique products of BCBL should be drawn the more
attention of customers. According to open a new account BCBL must require more and
valuable documents from new customers. It would be very helpful both Bank and the
customers.

2. Interest Rate: Bangladesh Commerce Bank Limited should increase their deposit rate to
attract morecustomer.

3. Account Maintain Charge: The service charge on deposit of BCBL’s should be more
comfortable to meet customer expectation. Bank should offer more facilities to the
customer’s such as credit visa card, ATM machine etc. BCBL must develop an electronic
banking system to moderate the service.

4. Deposit Policy: The deposit policy of BCBL should be more clients favorable. They can
offer new deposit products to attract new customers.

5. Effective Customer Service: In order to get a competitive advantage and to deliver

quality service, top management should try to modify the service.

6. Increase Manpower Requirement: BCBL should hire more manpower to provide service
more effectively and efficiently.

7. Sufficient ATM Booth: BCBL has to introduce their ATM booth across the country to
meet up the customers demand

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6.2 Conclusion:
The fame of banks is expanding step by step which prompts increment rivalry too. All the
Islamic Banks are putting forth nearly similar items and administrations and relatively same
their task framework. Be that as it may, the manners in which they give the administrations
are unique in relation to one another. So, individuals pick their bank as indicated by their
fulfillment and need. Also, they will lean toward the bank of which benefit is effortlessly
open and justifiable. One the other hand, bank develops new items and administrations to pull
in their ideal clients. To put it plainly, BCBL is such a Islamic Bank which is rendering all
business keeping money administrations to the clients notwithstanding make accessible
speculation strategies and SME fund to a great many poor individuals of the nation. They
have confidence in creating solid relational association with one another. Banks dependably
contribute towards the financial advancement of a nation. BCBL contrasted and different
banks is contributing more by putting the vast majority of their assets in productive ventures
prompting increment underway in the field of Export and Import Business. Clearly the
correct reasoning of this bank including setting up a fruitful system over the nation and
expanding assets, will have the capacity to assume an extensive job in the arrangement of
improvement of financing in a creating nation like our own.

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Reference:
1.Kinnear, T. C, and James R.T. (2003), “Marketing Research: An Applied Approach”. 5th
Ed. New Delhi: McGraw Hill.
2. Ivancevich, J.M and Steven J.S. (2003) “Business for the 21stCentury”. Boston: Irwin.
3. Zikmund, G. William. (2011),s “Business Research Methods of mode investment”. 7th ed.
Singapore: Thomon Learning-South Western.
4. http://www.google.com
5. https://bcblbd.com/

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