STL ToneHub - Plugin User Guid

Version 1.6.0 For Mac & Windows

1 of 43

Introduction……………………………………….……3 Preset Information Tab………………..………………2

System Requirements …………….………………… Preset Manager………………………………..28+29+3

Supported Host Software……………………………5 MIDI…………………………………………31+32+33+3

Recommendations……………………………………6 Support…………………………………………………..35

iLok User ID & iLok License Manager………….7+8 Troubleshooting………………….36+37+38+39+40+4

Installation & License Activation………9+10+11+1 Legal Disclaimer……………………………….……….42

Preset Pack Installation……………..…13+14+15+16 Credits……………………………………………………43

Main Interface…………………………………….17+18

Stomp Section…………..……..……………..………1

Amp Section……………………………….………….20

Cabinet Section……………………………………….21

Equalizer Section………………………………..……22

Effects Selection………………….………….23+24+25

Tracing Amp Controls ……………………….………26

2 of 43
4

 INTRODUCTION STL Tonehub - Plugin

STL Tonehub is an
expansive plug-in
platform that hosts guitar
and bass preset packs
from the biggest names
in the music industry. No
longer do you need the
comparable hardware
units to get access to
incredible sounds. Get
hardware-class sounds
without the hardware

This is the most powerful

plug-in we've ever made.
You can access our ever-
growing roster of artists
and producers in one
easily accessible platform
in addition to our entire
range of Kemper & Axe-
Fx packs in plug-in
format

3 of 43
.

 SYSTEM REQUIREMENTS STL Tonehub - Plugin

• Low Latency Audio Interface (ASIO / Core Audio compatible). • High-Z (high impedance) instrument input.

• Digital Audio Workstation (DAW) or a standalone plugin host.

Minumum Windows requirements:

• Windows 7+ 64 bit.

• Intel Core 2 Processor Family or better.

Minimum Mac requirements: • OS X 10.9.0 +

• Intel Core 2 Processor Family or better.

We recommend an Intel Core i5 processor or better for the best user experience

During recording or monitoring we recommend a buffer size of 128 samples or lower, this is to minimize latency and
improve the play through experience. This can be set in your audio interface setup utility or in your current DAW audio
settings.

4 of 43

SUPPORTED HOST SOFTWARE STL Tonehub - Plugin

To use STL Tones software you need audio software which can load “plugins”. You can also run STL Tones software
as a Standalone application. This plugin of cially supports the following software host:

Pro Tools 11 + : Mac & PC: AAX Native


Logic Pro 9 & 10 (X): Mac: Audio Units

Cubase 9 & 10: Mac & PC: VST

Ableton Live 9 & 10: Mac: Audio Units & VST; Windows: VST Reaper 5.x: Mac: AU & VST; Windows: VST.

5 of 43
fi

RECOMMENDATIONS STL Tonehub - Plugin

• Always use the high impedance (Hi-Z) input of your sound-card/interface. This will ensure less noise and signal
loss. Most real (pre)ampli ers and stomp boxes, have an input impedance of 1MegaOhm, so it would be a good
idea to get a sound-card with 1MegaOhm input impedance to use this plugin.

• Always make sure to have the highest input signal before the AD conversion, avoiding clipping.

• Amp sims and stomp box simulators are not noisy, they do not add noise. In fact, they're a lot less noisy than real
hardwares. If you have noise issues, check your guitar electronic circuit, cables and sound-card settings.

• In almost all cases, amp sims and stomp box simulators don't introduce noticeable latency. STL ToneHub doesn't
introduce any noticeable latency. If you're experiencing latency issues, check your interface’s settings. Experiment
with your input’s buffer size. We recommend a setting of 128 samples. 


6 of 43
fi

iLok User ID & License Manager STL Tonehub - Plugin

STL Tones User Accoun

In your STL Tones User Account, you will have access to your product installers, and latest software updates. To login
to your user account, go to http://www.stltones.com and click the ‘Login’ button in the upper right-hand corner of the
window. If you don't have a user account, please create one by clicking ‘Create Account’ inside the same login
window. Please note, by purchasing a product with STL Tones, you aren’t automatically assigned a user account, you
need to manually sign up in order to have access to your downloads and logging in.

License Location
• In your STL Tones account you will have
access to your product installers and
latest updates. By clicking your product
download link, a new window will open
that will show your Activation License

• To login into your user account, go to

http://www.stltones.com and click on the
“Login” button in the upper right- hand
corner. If you don’t have a user account,
create one by clicking “Create Account”
inside the same login window

7 of 43
.

iLok User ID & License Manager STL Tonehub - Plugin

Please create an iLok account by

visiting http://www.ilok.com and
download the latest version of the iLok
license manager application. This will
allow you to register your serial number
and deposit your license to your
computer or an iLok USB key. NOTE:-
You DO NOT need an iLok USB
Dongle in order to use this plugin.
You can simply register your iLok
license code to your computer that
you intend to use the plugin on.

Install the iLok License Manager,

open the program on your computer,
and sign in with the iLok User ID
information that you created at http://
www.ilok.com. When logged in, a list of
available destinations for license
placement will be displayed under your
User ID, such as your computer, or your iLok USB Keys. A list of all currently activated products will be shown in the
main right list window. Inactive licenses will be shown in the “available” tab on the top.

You can drag and drop licenses to deposit them in your computer or iLok USB Keys.

8 of 43

INSTALLATION & License Activation STL Tonehub - Plugin

• Run the provided installer which you will receive via email, follow the on-screen instructions given by the installation
software. NOTE - both PC and Mac installers are provided within in the same folder.

License Activation
The plugin won't be functional until you activate it
with a valid iLok license.

Follow these steps to complete the software

activation.

STEP 1 -

After logging in to your iLok Account, click on the

“Activate” button and go through the process to
authorise your software

9 of 43

 STEP 2 - Enter your activation code and if

valid, green ticks will appear, as seen in the

image below.

10 of 43

 STEP 3 - Sign in to your iLok user account. If you haven’t yet

created one, click on the ‘Create new account’ link, and you

will be directed to ilok.com to create an account, which is

free.

STEP 4 - Here you will see all available locations to place

your license. Select either your computer, iLok Cloud, or iLok

USB key.

11 of 43

 STEP 5 - Successful Activation window will appear, con rming

you have registered your product correctly.

12 of 43
fi
 PRESET PACK INSTALLATION & License Activation STL Tonehub - Plugin

Step 1: download your

ToneHub Artist Preset
pack installer that is
sent to you via email.
Both PC and Mac
versions are in the
same downloaded
folder.

Step 2: run the Preset

Pack installer.

Step 3: If your DAW is

currently open, close
the daw.

Step 4: Open iLok

License Manager and
click the Sign In button
on the top left.

13 of 43

 PRESET PACK INSTALLATION & License Activation STL Tonehub - Plugin

Step 5: locate your

activation code which
is sent to you via
email.

Step 6: Click the two

dots up the top right-
hand corner within
iLok License
Manager.

14 of 43

PRESET PACK INSTALLATION & License Activation STL Tonehub - Plugin

Step 7: Once your

code has been
entered, click the
Next button.

15 of 43

 PRESET PACK INSTALLATION & License Activation STL Tonehub - Plugin

Step 8: select where

you would like to
activate your Preset
Pack to. Here you can
select to activate to
your computer, iLok
Cloud, or your physical
iLok USB dongle

Step 9: Open your

DAW, and your pack
will now be readily
available to use within
the STL Tonehub
plugin.

16 of 43

MAIN INTERFACE STL Tonehub - Plugin

Input Control: will affect how

much signal the plugin will
receive. This will affect the
amount of distortion range of the
Gain pots in the Ampli er and
Stomp Sections. TIP: In order to
make the virtual circuits react
naturally to your guitar playing, it
is vital to use the correct signal
level, so we suggest using the
Input Level Listener feature
located below the tuner icon.

Output Control: will affect how

much signal the plugin will feed
out to your DAW channel.

Gate: Cuts unwanted noise spill,

hiss or hum by setting a threshold
at which the input signal needs to
be above for processing.

Tuner: Click to open. The tuning indicator light will span from left to right and turn green when the note is in tune
(middle position). Please note, all the other controls in Tonehub are disabled until the Tuner window is closed

17 of 43
fi
.

MAIN INTERFACE STL Tonehub - Plugin

Stomp Button: This button will navigate you to Stomp section

Amp Button: This button will navigate you to the Tracing Ampli er Module

Cab Button: This button will navigate you to the 3d Cabinet Mixer

Equalizer Button: This button will navigate you to the Master Eq module

Effects Button: This button will navigate you to the Effects section, where you will nd all the plug-ins time based
effects such as Delay, Reverb, Chorus, Flanger, Phaser, and Tremelo. Right-clicking the Effects button will bring up
the Spillover FX Tail function, which allows Reverb, Delay and Space Verb tails to continue when you turn an effect
on/off or switch to a different preset

On / Off functionality: When each of the modules is powered on, you will notice the button will be purple, when the
module is off, it will be white. The module you are currently browsing will have a white shape around it, as seen in the
image above (Amp module).

18 of 43

fi
.

fi
STOMP SECTION STL Tonehub - Plugin

The Stomp section is where you will nd a Compressor, six different Overdrive pedals, a 6-band graphic EQ as well
as Volume and Wah pedals.

19 of 43
fi
AMP SECTION STL Tonehub - Plugin

The core ampli er behind the scenes of the Tonehub plug-in, is the incredibly powerful Tracing Ampli er. We spent
over 2 years designing this ampli er from the ground up, to not only be able to capture the precise characteristics of
the huge variety of hardware ampli ers in todays market, but also have the important real-feel when playing

The Tonehub audio core is based on a hybrid engine, combining STL proprietary Tracing Technology and analog
modeling at its nest to get the most accurate sounding snapshot of a guitar or bass chain, from pedals to amps,
cabs, mics and preamps with the possibility to change the settings maintaining an impressive degree of realism. This
is an unprecedented leap in algorithm advancement
20 of 43
fi
fi
fi
fi
.

fi
.

CABINET SECTION STL Tonehub - Plugin

The cabinet plays an integral role in a complete rig’s overall tone and character. The Cabinet Module within Tonehub
gives you the exibility to not only move the microphone position vertically & horizontally, but also the user can adjust
the angle up to 45 degrees. The main point mixer is scaled in size to give you the ability to make very small,
distinctive adjustments. You can now get more creative control than ever with the 3D mixer.

Distance: this
controls how
close/far away
the microphone
is from the
speaker cone

Angle: this
controls the
angle of the
microphone, from
0 to 45 degree’s
in motion

Resonance: this control simulates the power amp + speaker interaction in tube ampli ers. It provides a boost in the
guitar cabinet speaker resonant frequencies

Hi Pass: lets you select the frequency range of the high pass lter. It ranges fro 10Hz to 400Hz, and can be useful to
control the low-end response of the speaker

Lo Pass: lets you select the frequency of the low pass ler. It ranges from 6KHz to 22KHz and can be useful to
control the high end response.
21 of 43
.

fl
.

fi
fi
fi
EQUALIZER SECTION STL Tonehub - Plugin

The Master EQ module within Tonehub is an indispensable tool for shaping your tone. With an extended frequency
range, you can add air and sheen. Featuring classic Hi-Pass and Lo-Pass controls, paired with 36dB excursion Hi-
Shelf and Lo-Shelf lters in addition to two fully parametric peak controls with adjustable bandwidth, whether you
need tone shaping or surgical equalization, this module allows you to craft any type of tone and t it into your mix with
ease.

22 of 43
fi
fi
 EFFECTS SECTION STL Tonehub - Plugin

Delay: There are 9 controls for the Delay

Pedal.

1) Mix, which controls the mix of your

signal, from 0-100%. 100% is for an equal
mix. The dry signal always passes
unprocessed, when the mix is at 100%,
the delayed signal has the same
amplitude, therefore at 50%, the delayed
signal is lower. 2) Feedback, controls the
feedback and repeats of the Delay. 3) Time, which sets the delay time note. This value can be synced to the Daw by
clicking the (9)’BPM Sync’ button. You can also use the ’Tap’ button to Tap a speci c delay time of your choice. 4)
Lo Pass, this controls the eq of the delay repeats from 1000Hz to 22050Hz. 5) Hi Pass, this controls the eq of the
delay repeats from 20Hz to 1000Hz. 6) Depth, this controls the modulation depth of the delay repeats from 0-100%.
7) Rate, this controls the modulation rate of the delay repeats from 0Hz to10Hz. 8) Pre/Post Switch, this switch
allows you to choose the delay position in the chain. Use Pre if you want the delay in front of the amp, or Post if you
want it in the loop of the Amp. NOTE, you can only use the effect in Stereo mode when the switch is in Post Mode.

Reverb: There are 9 controls for the Reverb Pedal. 1) Wet 2) Dry, which controls the balance of the dry and wet
signal. 2) Delay, controls the delay time before the reverberated signal appears. 3) Length, which sets the time of the
Reverb, from 0-10seconds without temporal reference. 4) Lo Pass, this controls the eq of the delay repeats from
1000Hz to 22050Hz. 5) Hi Pass, this controls the eq of the delay repeats from 20Hz to 1000Hz. 6) Depth, this
controls the modulation depth of the delay repeats from 0-100%. 7) Rate, this controls the modulation rate of the
delay repeats from 0Hz to10Hz. 8) Pre/Post Switch, this switch allows you to choose the reverb position in the chain.
Use Pre if you want the reverb in front of the amp, or Post if you want it in the loop of the Amp. 9) Hall / Plate Knob,
selects the type of reverb effect. NOTE, you can only use the effect in Stereo mode when the switch is in Post Mode.
23 of 43

fi

EFFECTS SECTION STL Tonehub - Plugin

Space Verb: There are 11 control for the Space Verb Pedal. 1) Wet 2) Dry, which controls the balance of the dry and
wet signal. 3) Delay, controls the delay time before the reverberated signal appears. 4) Length, which sets the time
of the Reverb. 5) Mix (Shimmer), which controls the mix of the Shimmer effect from 0-100%. 6) Mode, switches
between the different Shimmer modes. 7) Delay (Shimmer), controls the delay shimmer delay time. 8) Depth, this
controls the modulation depth of the delay repeats from 0-100%. 9) Rate, this controls the modulation rate of the
delay repeats from 0Hz to10Hz. 10) Lo Pass, this controls the eq of the delay repeats from 1000Hz to 22050Hz. 11)
Hi Pass, this controls the eq of the delay repeats from 20Hz to 1000Hz.

Page 2: on page 2 of the effects module you will nd 4 additional effect pedal.

24 of 43
fi

EFFECTS SECTION STL Tonehub - Plugin

Chorus: there are 3 controls for the Chorus Pedal. 1) Depth: this controls the depth of the effect from 0-100%. 2)
Rate: this controls the rate from 0.1Hz to 5.0Hz. 3) Level: controls the overall mix of the effect. Flanger: 1) Speed:
controls the speed of the modulation from 0.1Hz to 10.0Hz. 2) Depth: controls the depth of the modulation from
0-100%. 3) Feedback: controls the feedback and repeats of the modulation from 0-100%. 4) Level: controls the mix
level of the overall output of the modulation from 0-100%.

Phaser: there are 3 controls for the Phaser Pedal. 1) Speed: controls the speed of the modulation from 0.02Hz to
20.0Hz 2) Depth: controls the depth of the modulation from 0-100%. 3) Level: controls the overall mix level of the
modulation. Tremelo: there are 2 controls for the Tremelo Pedal. 1) Depth: controls the depth of the modulation from
0-100%. 2) Rate: controls the rate/speed of the modulation from 1.0Hz to 10.0Hz.

25 of 43
 TRACING AMP CONTROLS STL Tonehub - Plugin

Bass / Mid / Treble: the classic tonestack controls. Like in real ampli ers, every control in uences the tonal
response of the others involved in the circuit

Presence: controls the high frequency content in the power-amp section, it works in the power-amp feedback.

Resonance: controls the low frequency content in the power-amp section, it works in the power-amp feedback.

Gain: controls the amount of gain and saturation of your sound. In Clean mode (if applicable to the module), it
in uences the overall perceived output volume more than in Lead mode, where it controls mostly the amount of
distortion

Volume: controls the overall volume of the amp. It also affects the frequency response. Higher master volume will
react as the Master volume control on a real tube amp. This level will be the input level of the power amp

Level: controls the output volume of the ampli er.

Bias & Sag: these controls help you get the correct poweramp feel by changing the headroom and dynamic
response of the virtual circuit

26 of 43
fl
.

fi

fi
fl
.

PRESET INFORMATION TAB STL Tonehub - Plugin

Located in the main window of the STL Tonehub Plugin, this window is where you can browse all the information for
each Artist or Producers Preset Pack. This window is customizable, whereby you can click and drag any column to
your liking. You can also arrange each column alphabetically by clicking the top of each column.

Preset Management: Note, all presets within an of cial Tonehub preset pack are editable, however they will default
back to their original settings if not saved to your own personal bank. Please see ‘Preset Manager’ section on the
next page for more information.

27 of 43

fi

PRESET MANAGER STL Tonehub - Plugin

In the STL Tonehub header section, you will nd controls for the Tonehub proprietary Preset Management System:

• 1) Bank: A bank is a group of presets which can be imported or exported to le, in order to save or recall settings,
or to move them from one DAW to another

• 2) Add Bank (+): lets you add a new Preset Bank. You can change the Preset Bank name by clicking the EDIT
button to the right of the Preset Bank.

• 3) Remove Bank (-): lets you remove the selected Preset Bank

• 4) Preset Bank Dropdown Menu: This is where you can select which bank you want to use. Click the dropdown
menu to view more Preset Banks.

• 5) Edit: by clicking this button you can edit the name of the current Preset Bank through a dialog box. You need to
create a new User Bank in order to edit or remove.

• 6) Add Preset (+): lets you add a new preset to the current bank. Clicking on this button will create and load a new
preset with a default name (“Preset”), using the current preset plug-in settings. If you customize a certain preset
within an Artist Pack, you can easily save your settings by creating, and saving your own preset in this section.

28 of 43

fi

fi

PRESET MANAGER STL Tonehub - Plugin

• 7) Remove Preset (-): lets you remove a preset from the current bank. Clicking on this button will erase the current
preset and load the settings of the previous one on the list (or the next one, in case the removed preset was the rst
of the bank).There is no undo function, so use this control carefully.

• 8) Toggle Left (<): lets you toggle between presets within the Preset Selector

• 9) Preset Selector: lets you switch between presets contained in the current bank. Clicking on this control will open
a drop down menu showing all the available presets. Selecting a preset will immediately update the plug-in settings
to the ones stored into it. PLEASE NOTE :- If you edit a preset, and click to another preset, the settings will not be
saved automatically. You need to save the presets before proceeding to the next preset.

• 10) Toggle Right (>): lets you toggle between presets within the Preset Selector

• 11) Edit: by clicking this button you can edit the name of the current preset through a dialog box. 

Once a preset is loaded, as soon as you edit one of the plug-ins settings, an asterisk (“*”) will appear next to the
preset name, in order to remind you that the settings for that preset are changed. You can revert the settings back
using the Revert function or permanently update them using the Store function. PLEASE NOTE :- If you edit a
preset, and click to another preset, the settings will not be saved automatically. You need to save the presets
before proceeding to the next preset.

• 12) Save: lets you store the selected preset settings as its original state. Clicking on this button will save all the
current plug-in settings and mark them as the last saved state, meaning that every successive use of the Revert
function, will recall these settings. This control is enabled only when a preset has been changed from its original
state and will be disabled as soon as you click it (you'll also notice the asterisk next to the preset name disappear).

29 of 43

fi

PRESET MANAGER STL Tonehub - Plugin Suite

• 13) Reset: lets you reset the selected preset settings to the original state. Clicking on this button will discard all the
current plug-in settings and reload the last saved ones.

• 14) Copy: lets you copy the current preset settings on the plug-in's clipboard. You can then use the Paste function
to reload them. The great thing about this control, is that the plug-in's clipboard is shared among different STL
ToneHub instances, so you can conveniently copy and paste settings from one to another, without having to
explicitly save and load the bank.

• 15) Paste: lets you load the preset settings available on the plug-in's clipboard. You can then use the Copy function
to store them. The great thing about this control, is that the plug-in's clipboard is shared among different STL
ToneHub instances, so you can conveniently copy and paste settings from one to another, without having to
explicitly save and load the bank.

• 16) Undo: lets you undo your most recent move

• 17) Redo: lets you redo your most recent move

• 18) Routing: lets the user select the processing mode of the plug-in (Mono or Stereo). It is important to note that a
complete stereo separation, and thus a correct stereo image preservation, is only possible when STL ToneHub is
placed on a stereo bus and fed with a stereo signal with left and right components panned at 100%. Feeding STL
ToneHub with two tracks panned at less than 100% left and right, will not preserve the correct stereo separation of
the tracks at the output. Stereo Mode will double the CPU load of the plug-in, as the two audio channels are being
implicitly processed by two separated instances of the plugin.

• Preset Bank Location: Please note, Preset Bank, and Presets les are located on your local drive. See below for
locations. Mac - Users/Documents/STL/ToneHub/Banks PC - C:\Users\Documents\STL\ ToneHub\Banks

30 of 43

fi
MIDI STL Tonehub - Plugin Suite

How do I connect a MIDI foot controller to control my STL Tones plug-in?

Using MIDI cables, connect the MIDI Out port to the MIDI In port on a MIDI audio interface.

MIDI Connector and por

My audio interface doesn’t have MIDI ports. Can I still use a foot controller

Yes absolutely! Using a MIDI to USB interface, connect the MIDI Out port on the foot controller to the USB port on
your computer.

31 of 43

MIDI STL Tonehub - Plugin Suite

Can I use other USB MIDI devices to control my STL Tones plug-ins

Yes, simply connect the USB MIDI device (keyboard controller etc) straight to the USB port of your computer using
the products supplied USB cable.

IMPORTANT NOT

Be sure to follow the instructions that came with the MIDI controller, which may include installing the correct driver on
your computer. Check the manufacturer’s website for the latest driver software. If you are using a MIDI interface, be
sure to follow the instructions that came with the interface

32 of 43
E

 MIDI STL Tonehub - Plugin Suite

MIDI SETUP - Standalon

• Open the standalone version and click on the Audio I/O button.

• Select the MIDI inputs (device) connected to your computer you want to
use - all done

• Enable MIDI Learn by right-clicking on the Tonehub plugin parameters and UI sections you want to assign MIDI
controls:
- MIDI Learn - Preset: this feature will store the MIDI bindings at Preset
level. Preset level bindings have priority over Global Bindings,
meaning that assigning a MIDI PC or CC message at preset level will
override bindings of the same messages assigned at Global level, if
any. Preset level bindings are saved within the active preset and
recalled when the preset becomes active. Remember to save the
preset using the Preset Manager (check the Header Controls section)
if you want to persist the MIDI bindings
- MIDI Learn - Global: this feature will store the MIDI bindings globally for the application/plug-in. Global bindings
are shared among presets, meaning the registered MIDI assignments will remain active even when changing
presets (unless overridden by a Preset level assignment as described above)

33 of 43

MIDI STL Tonehub - Plugin Suite

• Once you select the binding type, the application will notify you that it’s ready to perform the assignment: just
press the MIDI note/trigger you want to assign to the selected parameter on the MIDI controller and the binding
will be stored and the MIDI Learn popup menu will then disappear. You can now adjust the plug-in parameter
value using the MIDI controller

• All MIDI activity is managed in the MIDI settings panel, accessed by clicking on the MIDI icon located below the
Input Level Listener

FX Tail Spillove

The term Spillover refers to the possibility of keeping the tail of an ambience effect (ex. Delay or Reverb) playing even
when the effect is being switched off, to achieve a smoother change between two different sounds by fading out any
possible decay instead of truncating it abruptly

Enable the FX Tail Spillover function by right-clicking the ‘Effects’ button in

the Navigation Tab, and click ‘FX Tail Spillover’.

34 of 43
r

 SUPPORT STL Tonehub - Plugin Suite

For technical issues or any problems experienced with our software contact us via the contact page at
www.stltones.com. Before doing so, follow our Troubleshooting questions below to see if these x your issue.

Support Information to be provided

In order to help us assist you the best way possible, please provide the following information to our support team:

Product Version Number (e.g STL ToneHub - V1.0.0.)

Version number of your DAW (e.g ProTools 11.2.2, Logic 10.2.4)


Interface/hardware (e.g. Focusrite Scarlett 2i2, Apogee Duet 2, etc.) Computer and operating system info (e.g
Macbook Pro OS X 10.9.6, Windows 10 ver 1709, etc.

Please include a detailed description of your problem

35 of 43

fi

 TROUBLESHOOTING STL Tonehub - Plugin Suite

Troubleshootin

Having issues with our software?

Uninstall / Reinstal
This will repair possible broken permissions, x corrupted les, and remove old versions of our softwar

Steps
1) Close out of all host software (Pro Tools, Logic, Cubase, etc.
2) Uninstall your plug-in
3) Open your host software and ensure that the plug-ins no longer showing up in the inserts list. If the plug-ins are still
present, locate the les on your computer and remove them manually. Once they no longer show up in your DAW
(after restarting it), move on to step 4
4) Close out of all host software
5) Download the latest iLok License Manager application from iLok.com, install it, run the program and login with your
iLok credentials
6) Log into your STL Tones User Account and download the latest installers for the plug-in
7) Run the latest installers and start your host program
8) To con rm, ensure that your host program is reading the latest version of our software

36 of 43
:

fi
.

fi
l

fi
.

fi
)

 TROUBLESHOOTING STL Tonehub - Plugin Suite

iLok synchronisation
If you receive a message telling you to activate your licenses again, follow these steps

Fix iLok connectivity

If your iLok cannot connect to your computer, try plugging it in through a powered USB 2.0 hub – this will increase the
likelihood that the iLok will connect to the computer. Once it is synched, it should be able to be plugged back into the
computer’s USB port for use

Repair your computer’s hard-drive

Repair permissions on your computer
Instructions: Mac & Window

Run your host software as an administrator (Windows-only)

This can x a variety of issues that result in crashing or error messages on Windows DAWs that are loading our plug-
ins for the rst time

Steps
1) Exit your host program (Pro Tools, Cubase, etc.
2) Right-click on the icon for that host program and select “Run as an Administrator.” You will only have to do this
once, meaning you can open up the host program normally the next time

37 of 43
:

fi
fi
.

 TROUBLESHOOTING STL Tonehub - Plugin Suite

How do I nd my plugin in Reaper

If cannot nd your STL ToneHub plugin in Reaper, follow these steps in order to make the plugin available
Step1
Download and install the latest version of iLok License Manager from iLok.com. After you install, open it and login
with your iLok credentials. If you don’t have an iLok account, please create an account for free at iLok.com
Step2:
Now check if the plugin is installed on your computer in the default folder

File Locations: MA
VST: Macintosh HD/Library/Audio/Plug-ins/VST/STL ToneHu
Note: The plug-in les are “Universal Binaries, which means that 32-bit and 64-bit plug-ins are included in the same
le / Location
File Locations: Window
32-bit VST: C:\Program Files (x86)\Steinberg\VSTPlugins\STL ToneHu
64-bit VST: C:\Program Files\VSTPlugins\STL ToneHu

If you don’t nd the respective les please reinstall your STL ToneHub Product. If the relevant plugin les are in the
above folder, perform a rescan
In Reaper, press [Ctrl] + P (Windows) / [Cmd] + [,] (Mac) to access Preferences
Go to Plug-ins > VST
Under “VST Plugin Path,” make sure that the following path is listed (if not, add it)

38 of 43
fi
:

fi
fi
fi
.

fi
C

fi
:

fi
.

 TROUBLESHOOTING STL Tonehub - Plugin Suite

Windows
32-bit VST: C:\ Program Files (x86) \ Steinberg \ VSTPlugins \ STL ToneHu
64-bit VST: C:\ Program Files \ VSTPlugins \ STL ToneHu
Mac
System HD > Library > Audio > Plugins > VS
Click on Clear Cache/Re-Scan. Create a new session with a supported sample rate, add a track and load your STL
ToneHub plugin. If the pop-up window tells you to activate please press “activate” button and insert your Full license
serial code

How do I nd my plugin in Pro Tools

If you cannot nd your STL ToneHub plugin in Pro Tools, follow these steps in order to make the plugin available
Step1: download and install the latest version of iLok License Manager from iLok.com. After install, open it and login
with your iLok credentials. If you don’t have an iLok account, please create an account for free at iLok.com
Step2: check if the plugin is installed on your computer in the default folder

VST: Macintosh HD / Library / Audio / Plug-ins / VST / STL ToneHu

AAX: Macintosh HD / Library / Application Support / Avid / Audio / Plug-ins /STL ToneHu
Note: The plug-in les are “Universal Binaries, which means that 32-bit and 64-bit plug-ins are included in the same
le/ Location

File Locations: Window

32-bit VST: C:\Program Files (x86)\Steinberg\VSTPlugins\STL ToneHu
64-bit VST: C:\Program Files\VSTPlugins\STL ToneHu
32-bit AAX: C:\Program Files(x86)\Common Files\Avid\Audio\Plug-Ins\STL ToneHu

39 of 43
fi
:

fi
.

fi
fi
s

 TROUBLESHOOTING STL Tonehub - Plugin Suite

64-bit AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins\STL ToneHu

If you don’t nd the respective les please reinstall your STL ToneHub Product. If the relevant plugin les are in the
above folder, perform a rescan
To do a Rescan you need to delete certain les on your computer depending on your Pro Tools version. Please follow
the of cial Avid website to do this

Authorization Exception Error Message

If this error message pops up, follow these steps

Close your DAW (Pro Tools, Logic, etc.
Go to iLok.com and download the latest version of the iLok License Manager application
Run the iLok License Manager installer on your computer
Restart your computer
This issue only affects users who have not installed iLok License Manager 4.0.3 or later

The plugin makes no sound at all, why is this happening?

You have most likely not activated the software yet, or the license le has moved to a different location and the
software can’t nd it anymore. Please check the license activation window and double check that it still says you are
registered. If not, simply redo the steps mentioned in the License Activation chapter

40 of 43
fi
fi
fi
.

fi
:

fi
:

fi
b

fi
TROUBLESHOOTING STL Tonehub - Plugin Suite

Where do I nd the installers

You can download your plug-ins from your STL Tones account. Your account will display the installers and serial
numbers for all of the STL Tones products you have purchased

Where is the STL ToneHub Plugin located on my computer?

Mac:

AudioUnits: Macintosh HD / Library / Audio / Plug-ins / Components / STL ToneHu

VST: Macintosh HD / Library / Audio / Plug-ins / VST / STL ToneHu

AAX: Macintosh HD / Library / Application Support / Avid / Audio / Plug-ins / STL ToneHub

Windows

32-bit VST: C:\ Program Files (x86) \ Steinberg \ VSTPlugins \ STL ToneHu

64-bit VST: C:\ Program Files \ VSTPlugins \ STL ToneHu

32-bit AAX: C:\ Program Files(x86) \ Common Files \ Avid \ Audio \ Plug-Ins \ STL ToneHu

64-bit AAX: C:\ Program Files \ Common Files \ Avid \ Audio \ Plug-Ins \ STL ToneHu

Note: The plug-in les are Universal, so 32-bit and 64-bit plug-ins are included in the same le and location

41 of 43
:

fi
fi
?

fi
.

LEGAL DISCLAIMER STL Tonehub - Plugin Suite

All names of amps, pedals, cabinets, microphones, and other gear and/or accessory brands are trademarks owned

by their respective manufacturers and are in no way af liated with STL Tones or STL Tonehub. Product names are

simply used for the purpose of identifying the hardware chain that was used to create the digital presets.

42 of 43
fi

CREDITS STL Tonehub - Plugin Suite

Plugin Development - Federico Berti from Ignite Amps

GUI Design - Sonny Truelove.

Sincerely

STL Tones Team!

43 of 43