Meridian 1 and Succession Communication Server for Enterprise 1000

i2002 Internet Telephone User Guide

 Revision History

November 2002
Standard 1.00. This document is issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.

2
 Contents

i2002 Internet Telephone 6

i2002 Internet Telephone features ........................................................... 6

Telephone Controls 7

i2002 Internet Telephone display 10

Install your i2002 Internet Telephone 11

Your i2002 Telephone Option Menu 13

Adjust volume ..................................................................................... 14
Adjust Screen contrast.......................................................................... 16
Select a language ................................................................................ 17
Select Date/Time format....................................................................... 17
Display diagnostics .............................................................................. 18
Local Dialpad Tone.............................................................................. 18
Choose Ring type ................................................................................ 19
Enable OnHook Default Path ................................................................ 19
Change Feature Key Label.................................................................... 20
Set Information.................................................................................... 21

Call features 22

Make a call 23
Make a call while on-hook ................................................................... 23
Make a call while off-hook ................................................................... 23
Use Handsfree calling .......................................................................... 24
Use the Corporate Directory ................................................................. 25
Use Predial ......................................................................................... 27
Use Auto Dial...................................................................................... 28
Activate Ring Again............................................................................. 29
Redial last number called ..................................................................... 30
Use Speed Call.................................................................................... 30
Make a System Speed Call ................................................................... 31
Use Hot Line........................................................................................ 31
Make an Intercom call.......................................................................... 32

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Contents

Answer a call 33

While on an active call 34

Place a call on hold ............................................................................. 34
Transfer a call ..................................................................................... 34
Use Timed Reminder Recall................................................................... 35
Use Attendant Recall ............................................................................ 36
Use Call Park....................................................................................... 36
Record a Calling Party Number ............................................................ 38
Display incoming calls.......................................................................... 38
Trace a Malicious call .......................................................................... 39

Incoming calls 40
Activate Automatic Answerback............................................................ 40
Activate Call Pickup ............................................................................. 40
Use Call Waiting ................................................................................. 41

While you are away from your desk 43

Use Call Forward................................................................................. 43
Use Internal Call Forward ..................................................................... 44
Use Remote Call Forward ..................................................................... 44
Secure your telephone.......................................................................... 46

Talk with more than one person 48

Use the Call Join feature....................................................................... 48
Set up a Conference call....................................................................... 48
Use the Conferee selectable display and disconnect feature..................... 49
Use Group Call ................................................................................... 50

Work without interruption 52

Activate Make Set Busy ........................................................................ 52

4 Draft 0.01
 Contents

Additional Call Features 53

Auto Dial Transfer Feature.................................................................... 53
Use the Buzz signal ............................................................................. 53
Use Call Page Connect to make an announcement ................................. 54
Use Centrex/Exchange Switchhook Flash .............................................. 54
Charge a call or Charge a Forced call .................................................. 55
Use Enhanced Override Feature ........................................................... 57
Use Forced Camp-on feature ................................................................ 57
Override a busy signal......................................................................... 58
Use Privacy Release ............................................................................. 59
Use Radio Page................................................................................... 59
Use Voice Call..................................................................................... 61

Additional Features 62
Virtual Office ...................................................................................... 62
Succession Branch Office ..................................................................... 67

Hospitality features 69
Set Automatic Wake-Up....................................................................... 69
Activate Message Registration .............................................................. 70
Use Maid Identification ........................................................................ 71
Display Room Status ............................................................................ 72

Flexible Feature Codes (FFCs) 74

Terms you should know 75

5
 i2002 Internet Telephone

i2002 Internet Telephone

This document describes i2002 features and how to use the i2002 Internet Telephone.
The i2002 Internet Telephone brings voice and data to the desktop by connecting
directly to a LAN through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your network
administrator to verify which features are available for your use.
Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) keys dis-
play beside the label. Soft Feature keys display directly below the label.

i2002 Internet Telephone features

The i2002 Internet Telephone supports the following features:
• Four Programmable Line (DN)/Feature Keys (self-labeled)
• Four Soft Keys (self-labeled) providing access to ten features
• Large multi-field LCD display
• Wideband-compatible speakerphone
• Headset jack with On/Off key
• Volume control bar for adjusting ringer, speaker, handset, and headset
• Six specialized fixed keys:
— Quit
— Directory
— Inbox (Message)
— Shift
— Services
— Expand to PC

• Call processing fixed keys:

— Hold
— Goodbye
— Handsfree
— Mute

• Automatic IP address
• Hearing-aid compatibility

6
 Telephone Controls

Programmable Line (DN)/

Speaker Feature Keys (self-labeled)
Message Waiting Light/
Incoming Call Indicator

Soft Keys
(self-labeled)
Navigation Keys
Inbox (Message)
Shift
Directory
Services
Quit
Expand to PC
LED Goodbye
Mute Hold
LED Headset
Handsfree Key Volume
LED Control Bar 552-ITG0010

Telephone Controls
Use the Volume Control to adjust the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Press the
right side of the rocker bar to increase
volume, the left side to decrease volume.

Use the Goodbye key to terminate an active

call.

Press the Headset key to answer a call using

the headset or to switch a call from the
handset or Handsfree to the headset.

2498 A steady LCD light beside a Line (DN) key

indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.

7
Telephone Controls

Press the Hold key to put an active call on

hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.

Press the Speaker key to activate handsfree.

The speaker LED lights to indicate when
handsfree is active.

The Expand to PC key is a fixed key that is

reserved for future development.

Press the Inbox (Message) key to access

your voice mailbox.
Note: On the 3900 telephone series, the
Messages key corresponds to the Inbox
(Message) key.

The Shift key is a fixed key that is reserved

for future feature development.

Press the Directory key to access directory

services.

Press the Mute key to listen to the receiving

party without transmitting. Press the Mute
key again to return to a two-way
conversation. The Mute key applies to
Handsfree, Handset, and Headset
microphones. The Mute LED flashes when
the Mute option is in use.

Use the Navigation keys to scroll through

menus and lists in the display area.

Press the Quit key to end an active

application. Pressing the Quit key does not
affect the status of the calls currently on your
telephone.

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 Telephone Controls

Press the Services key to access the

following items:
• Telephone Option:
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Ring type
- OnHook Default Path
- Change Feature key Label
- Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Branch Office is configured)

2498 The Primary Directory Number (DN) keys

are the Line/Feature keys located at the sides
of the upper display area. When you pick up
the handset, the line associated with this key
can support a call.
Note: Although you can have additional DN
keys assigned to your telephone, there is
only one Primary DN.

More.. Press the More.. key to access the next layer

of Soft Feature (self-labeled) keys.

CallWait Programmable Line (DN)/Feature Keys

(self-labeled) are configured for various
features on the telephones.

FWD Soft Keys (self-labeled) are located below

the display area. The LCD label above the
key changes, based on the active feature.

FWD Note: A triangle appears before a key label

indicates that the key is active.

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 i2002 Internet Telephone display

i2002 Internet Telephone display

This section summarizes the display features of the i2002 Internet Telephone. The
Idle display is shown in the figure below.
The i2002 telephone has two display areas:
• The upper display area provides line and feature key status and
contains single line information for items such as party and set
information.
• The lower display area provides feature key labels.

Programmable Line DN/ Auto Dial Auto Dial

Feature Keys (self-labeled) Auto Dial 2637
Date/time display
Call party info
Feature Status info
Jan 31 5:54pm
Options info
Directories info Nortel Networks
Soft Keys
(self-labeled)

Navigation Keys

553-ITG0011

10
 Install your i2002 Internet Telephone

Install your i2002 Internet Telephone

Connect the i2002 telephone components

CAUTION
Damage to Equipment
Do not plug the i2002 Internet telephone into
an ISDN connection. This results in severe
damage to the i2002 telephone. Consult your
system administrator to ensure that you plug
your set into a 10/100BaseT Ethernet jack.

1. Connect one end of the handset cord to the handset jack

(identified with a handset icon) on the back of the telephone
and the other end to the jack on the handset.
2. Choose one of the following connections:
a. For a telephone not sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon). The other end of the
CAT-5 line cable plugs into the IP network.
b. For a telephone sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon) and the other end to the IP
network. Insert a second CAT-5 line cable into the PC
ethernet port located on the back of the telephone
(identified with a PC icon) and the other end into the
computer's Ethernet port.
3. Contact your installation technician for the proper power
option. This telephone can be powered by an AC adapter or
over a LAN.
4. Thread the cord around the strain relief, retaining hook, and
channel provided for a secure power connection.
5. Secure the telephone footstand to the telephone base. Use
the angle grip on the top back of the telephone to change
position.

11
 Install your i2002 Internet Telephone

i2002 Ethernet Port Connections

Network
Ethernet

PC
Ethernet

12
 Your i2002 Telephone Option Menu

Your i2002 Telephone Option Menu

The i2002 Internet Telephone Services menu lists the following menus:
• The Telephone Option menu enables you or your Network
Administrator to configure telephone preferences.
• The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an i2002 Internet Telephone class of service
is set for Virtual Office and Branch Office.
The Telephone Option menu offers the following options:

Volume adjustment... Display diagnostics

Contrast adjustment Local Dialpad Tone
Language... Ring type...
Date/Time format... Change Feature key label
OnHook Default path Set Information

Note: The ellipses (...) appearing after the an option item indicate there is a sublist.

To use the Telephone Option Menu:

1. Press the Services key.

2. Using the Navigation keys to move up

and down through the Services Menu,
highlight Telephone Option.

Telephone Option

Select 3. Press the Select key.

4. Use the Navigation keys to scroll

through the list of customizable options.

Language... 5. Highlight a feature to adjust (for

example, Language).

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 Your i2002 Telephone Option Menu

Select 6. Press the Select key. The display

provides information required to adjust
your selection.
Select 7. Choose one of the following:
a. Press the Select key to save changes
or and return to the Telephone Option
Quit menu.
b. Press the Quit key to keep existing
settings.

Adjust volume
After selecting Volume adjustment... from the Telephone Option menu, choose
Ringer, Handset, or Handsfree for volume adjustment.

To adjust Ringer volume:

Ringer 1. Select Ringer from the Volume menu.

Lower 2. Press Lower to decrease volume,

Higher to increase volume.
3. Choose one of the following:
or
Higher a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

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 Your i2002 Telephone Option Menu

To adjust Handset listen volume:

Handset listen 1. Select Handset listen from the

Volume menu.

Lower 2. Press Lower to decrease volume,

Higher to increase volume.
3. Choose one of the following:
or
Higher a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep the
existing settings.

To adjust the Handsfree listen

volume:

Handsfree listen 1. Select Handsfree listen from the

Volume menu.

Lower 2. Press Lower to decrease volume,

Higher to increase volume.
3. Choose one of the following:
or
Higher a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

To adjust the Headset listen volume:

Headset listen 1. Select Headset listen from the Volume

menu.

Lower 2. Press Lower to decrease volume,

Higher to increase volume.
3. Choose one of the following:
or
Higher a. Press the Select key to save the
volume level and return to the
Telephone Option menu.

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 Your i2002 Telephone Option Menu

b. Press the Quit key to keep the

existing settings.

To adjust the Buzzer volume:

Buzzer 1. Select Buzzer from the Volume menu.

Lower 2. Press Lower to decrease volume,

Higher to increase volume.
3. Choose one of the following:
or
Higher a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

Adjust Screen contrast

The Screen contrast option adjusts the telephone’s display contrast. After selecting
Contrast Adjustment from the Telephone Option menu:

Lower 1. From the Contrast screen, press Lower

to decrease display contrast level,
Higher to increase display contrast
or level.
Higher
2. Choose one of the following:
a. Press the Select key to save the
contrast level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

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 Your i2002 Telephone Option Menu

Select a language
The display is available in multiple languages. After selecting Language... from the
Telephone Option menu:

1. Using the Navigation keys, highlight

the desired language (for example,
German [Deutsche]).
Deutsche

Select 2. Choose one of the following:

a. Press the Select key to save the
language and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

Select Date/Time format

There are several Date/Time formats. Formats are based on the 12-hour and the
24-hour clock. After selecting Date/Time format... from the Telephone Option
menu:

1. Using the Navigation keys, highlight

the desired format. Sample formats
appear on the upper right side of the
display area.
2. Choose one of the following:
Select a. Press the Select key to save the
format and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

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 Your i2002 Telephone Option Menu

Display diagnostics
The Display diagnostics option tests the telephone’s display screen and indicator
lights. After selecting Display Diagnostics from the Telephone Option menu:

1. Using the Navigation keys, scroll

through the list to view display
capabilities.
2. Press the Quit key to return to the
Telephone Option menu.

Local Dialpad Tone

The Local Dialpad Tone option enables a pressed telephone dial key to produce
Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After
selecting Local Dialpad Tone from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the following dial pad ring tones:
a. None to disable all tones.
b. Short Click to enable a single tone
for all keys.
c. DTMF to turn on a separate DTMF
tone for each key.
2. Choose one of the following:
Select a. Press the Select key to save the tone
selection and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

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 Your i2002 Telephone Option Menu

Choose Ring type

The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from
the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the ring types.

Ring type 3

Play 2. Press the Play key to sample the ring

tone.
3. Choose one of the following:
Select a. Press the Select key to save the ring
type and return to the Telephone
Option menu.
b. Press the Quit key to keep existing
settings.

Enable OnHook Default Path

When the set is on-hook, the OnHook Default Path option enables a Headset or a
Handsfree connection. After selecting the OnHook Default Path from the
Telephone Option menu:

handsfree enable 1. From the OnHook Default Path screen,

choose one of the following:

or a. Press the handsfree enable option.

headset enable b. Press the headset enable option.

2. Choose one of the following:

Select a. Press the Select key to save the

default path and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.

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 Your i2002 Telephone Option Menu

Change Feature Key Label

The Change Feature Key Label option renames the label displayed next to each
feature key or restores the default labels to the keys. After selecting Change Feature
Key Label from the Telephone Option menu, choose one of the following:

To Change the labels:

Select a Feature key 1. From the Change Feature Key Label

screen, press Select key.
Quit
2. Press the Feature key that is being
changed.
Edit the Feature key label 3. Enter the new information for the
<The new label displays here> feature key label. To enter special
characters, press the up navigation key.
Select Delete Clear More..
Select Case Clear More.. Note: If you enter a prime DN key, an
Select Symbol/Text Clear More.. error message displays.
4. Press the Select key to save the changes
and return to the Telephone Option
menu.

To restore the default labels: Choose one of the following:

1. To restore all default labels:
Restore all key labels a. From the Change Feature Key
Label screen, press the Restore all
key labels key.
b. Press Yes to change all feature keys
to default values.
Note: When Yes is selected and values
are changed to the default values, you
can not undo the change. Feature key
labels are erased in the memory. The
label settings must be re-entered.
2. To restore one selected label:
Restore one key label a. Press Restore one key label.
b. Press Select.
c. Press a feature label key.

20
 Your i2002 Telephone Option Menu

d. Select Yes to change the selected

feature label key to the default
value.

Set Information
The Set Information option displays the following set-specific information:
• IP address

• Hardware ID of the Internet Telephone

• Current firmware version

• TN programmed on set

• Node ID and IP address

• The Voice Gateway Media Card on which the Internet Telephone is

registered

After selecting Set Information from the Telephone Option menu:

1. Using the Navigation keys, scroll

through the list to view the Set
information.
2. Press the Quit key to return to
Telephone Option

21
 Call features

Call features
System administration is required for Call features. Contact your system
administrator to configure these features and codes on your telephone.
The Call features and Flexible Feature Codes (FFC) described in the following
sections must be assigned to your telephone and supported by system software.
To access a feature, press a Feature key or enter a Flexible Feature Code.
Note: Whenever “Lift the handset” appears in this guide, you can also press the
Headset or Handsfree button.

22
 Make a call

Make a call
This section describes features associated with making a call. There are several ways
to make a call from an i2002 telephone.

To make a call:
1. Do one of the following:

2498 a. Press the Line (DN) key.

b. Lift the Handset.

c. Press the Handsfree key.

d. If a Headset is connected, press the

Headset key.

2. Dial the number.

Make a call while on-hook

1. Leave the Handset in the cradle.

2498 2. Press a Line (DN) key.

3. Dial the number when dial tone sounds.

4. When the called party answers, lift the

Handset.

Make a call while off-hook

1. Lift the Handset.

2. Dial the number.

23
 Make a call

Use Handsfree calling

Use Handsfree calling to operate a built-in microphone and speaker instead of the
handset. While on an active call, you can switch between Handset and Handsfree
mode.

To answer a call in Handsfree mode:

Press the Handsfree key.

To discontinue a Handsfree call:

Press the Goodbye key.

To mute a Handsfree call:

1. Press the Mute key. The LED indicator

flashes.
2. Press the Mute key again to return to a
two-way handsfree conversation.

To switch from Handsfree to Handset

mode:
1. Lift the Handset.

2. Replace the Handset to end the call.

To switch from Handset mode to

Handsfree mode:

1. Press the Handsfree key.

2. Replace the Handset.

3. Press the Goodbye key to end the call.

24
 Make a call

To use a Headset:

1. Connect the Headset to the headset jack

or the handset jack depending on the
headset type and telephone.
2. Press the Headset key.
Note: Amplified and unamplified
headsets are compatible with the i2002
Internet Telephone.
3. Adjust your Headset volume by using
Volume adjustment... in the
Telephone Option menu.

To switch from Handsfree to

Headset:
1. Connect the Headset and put the
headset on.
2. Press the Headset key.

Use the Corporate Directory

Use the Directory feature to view, select, and dial Corporate Directory numbers.
1. Press the Directory key to access the
Directory.

Corporate Directory 2. Using the Navigation key, highlight

Corporate Directory.

Select 3. Press the Select key.

25
 Make a call

To search for a specific number:

1. When prompted, use the keypad to enter
the desired name in the format, “Last,
First”.
2. To edit the entry, select from the
following:
a. To toggle letters, use the 1-9
number keys.
b. For upper case letters, use the
second level of feature keys and
press the Case key.
c. For special characters, use the up
and down Navigation keys (a
Choose key appears for selecting
the characters).
d. To remove the letter to the left of
the cursor, press the Delete key.
Search 3. Press the Search key to find the desired
name.
Note: A successful search displays the
first match on the screen.
Dial 4. Choose one of the following:
a. Press the Dial key to dial the result-
ing number.
b. If there is no match to the search
query, start a new search or change
the information in the initial search.
c. Press the Quit key to exit without
dialing.

26
 Make a call

To scroll to a specific number:

1. Using the Navigation keys, scroll
through the names in the Corporate
Directory.

Dial 2. Press the Dial key to dial the resulting

number.

Use Predial
Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:
1. Without selecting a Line key, dial the
number.

2498 2. Press a Line key to dial the number.

3. Lift the Handset when the called party

answers or, if in Handsfree mode, begin
to talk.

To edit a Predial number:

1. Without selecting a Line key, dial the
number.

2. Using the Navigation keys to highlight

the numbers, re-enter new numbers.

2498 3. Press a Line key to dial the number.

27
 Make a call

Use Auto Dial

Use the Auto Dial feature to display, store, and automatically dial telephone numbers.

To use Auto Dial:

1. Lift the Handset.

AutoDial 2. Selecting an associated Auto Dial key

from the upper display area, press to dial
the number.

To display Auto Dial number:

Display 1. Press the Display key.

AutoDial 2. Selecting from the upper display area,

press the configured Auto Dial key.

To store an Auto Dial number:

AutoDial 1. Without lifting the handset, press the

appropriate Auto Dial key.
Note: The display screen displays the
word "Autodial" next to the appropriate
key.
2. Dial the telephone number (including
access code) to be stored on the selected
Auto Dial key.

AutoDial 3. Press the Auto Dial key a second time

to store the number on the selected key.
Note: Once a number has been stored,
the word "Autodial" disappears, and the
stored number displays.
4. Assign a label to the key (After
assigning the label, the number
disappears and only the label appears on
the screen next to the key).

28
 Make a call

Activate Ring Again

Use the Ring Again feature if a busy tone sounds or when there is no answer after
placing a call. Ring Again activates an audible tone notification that you receive when
the person you tried calling is available or has used their telephone. Ring Again also
automatically redials the number.

To use Ring Again:

1. Dial a number and receive a busy tone
or no answer.

RngAgn 2. Choose one of the following:

a. Press the Ring Again key.
b. Enter the Ring Again Activate
FFC.

To call a Ring Again party when you

receive notification:
1. After receiving the notification tone, lift
the Handset.
RngAgn 2. Press the Ring Again key to
automatically dial the number.

To Quit Ring Again before

notification:

RngAgn Choose one of the following:

a. Before hearing the notification
tone, press the Ring Again key a
second time.
b. Enter the Ring Again Deactivate
FFC.

29
 Make a call

Redial last number called

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following

1. To redial using the Handset:

2498 a. Lift the Handset.

b. Press the Line (DN) key.
or

2498 2. Without lifting the Handset, press the

Line (DN) key twice (the last number
dialed is automatically redialed).

2498

Use Speed Call

By entering a one, two, or three digit code (0–999), use the Speed Call feature to
store, edit, and automatically dial frequently-called telephone numbers.

To store a Speed Call number:

SpcCtl 1. Press the Speed Call Controller key.

The triangular icon flashes, indicating
programming mode.
2. At the prompt:
a. Enter a one-, two-, or three-digit
code (0-999), and telephone
number (internal, external, or
long-distance number).
b. If required, dial the access code.

SpcCtl 3. Press the Speed Call Controller key

again to save the code and number. The
flashing icon turns off.

30
 Make a call

To make a Speed Call:

1. Lift the Handset.

SpcCtl 2. Press the Speed Call Controller key.

3. Dial the Speed Call code to

automatically dial the number.

Make a System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override all
restrictions on a call.

To make a System Speed Call:

1. Lift the Handset.

SScUsr SScCtl 2. Press the System Speed Call key or the

or System Speed Call Controller
(SScCtl) key.
3. Dial the Speed Call code to
automatically dial the number.

Use Hot Line

Use the Hot Line feature to automatically dial a specific number. Other features, such
as Call Redirection, can be added to Hot Line. Call Redirection redirects a Hot Line
call to be answered only by a person.

To use Hot Line:

HotLne Press the Hot Line to automatically dial the

number.

31
 Make a call

Make an Intercom call

Use the Intercom feature to call a member of your intercom group by pressing the
code assigned to each member.

To make an Intercom call:

1. Lift the Handset.

Intrcm 2. Press the Intercom key.

3. Dial the one- or two-digit code for the

desired intercom group member.

To answer an Intercom call while on

a line other than your Intercom
group line:

1. Press one of the following keys:

a. The Hold key to put the current call
on hold.
or
b. The Goodbye key to end the call.

Intrcm 2. Press the Intercom key and begin to

speak.

32
 Answer a call

Answer a call
Each incoming call causes the telephone to ring and the LCD indicator to flash.

To answer a call:
1. Choose one of the following:
a. Lift the Handset.
or
b. Press the Handfree button located
on the left side of the handset.
Note: The Handsfree feature may not
be available on your telephone.
or

2498 c. Press the Line (DN) key beside the

LCD indicator as it flashes.
or
d. Press the Headset key if a headset
is connected to your telephone.

33
 While on an active call

While on an active call

This section describes features available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second
line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator
flashes beside the line on hold.
Note: If Automatic Hold is enabled, the
active call is automatically put on hold
when you answer the second call.

To retrieve a call on hold:

2498 Press the Line (DN) key beside the flashing

LCD indicator.

Transfer a call
Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a

call to a third party:

TRANSF 1. Press the Transfer key. The other party

is on hold and a dial tone sounds. The
LCD indicator light flashes steadily.

2. Dial the DN number to which the call is

transferred.

TRANSF 3. When that number rings or a person

answers, press the Transfer key.

34
 While on an active call

To go back to the original call, if the

transfer is incomplete:

2498 If the person called is not available, press the

Line (DN) key (next to the LCD indicator)
to reconnect to the original call.

Use Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred
call is not answered.

To use Timed Reminder Recall:

TRANSF 1. Press the Transfer key. The call is put

on hold.

2. Dial the number to which the call is

being transferred.

TRANSF 3. Choose one of the following:

a. Press the Transfer key again.

or b. Replace the Handset before the

extension answers. This starts the
recall timer.
Note: If the transfer is complete, the
recall timer stops.

If the transferred call is not

answered, your telephone rings:

1. Lift the Handset to reconnect to the

original caller.
TRANSF 2. Choose one of the following:
a. Press the Transfer key and repeat
the transfer (to a different DN).
b. If the transfer is picked up while
you are on the line, press the
Goodbye key to complete the
transfer.

35
 While on an active call

Use Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect
the call to the attendant.

To contact the attendant while on a

call:

AttRcl 1. Press the Attendant Recall key and stay

on the line until the attendant answers.
2. Press the Goodbye key. The caller
remains connected to the attendant.

Use Call Park

Use the Call Park feature to hold temporarily (parked) and retrieve a call from any
telephone. Using Call Park does not tie up a line and, when configured network-wide,
can be used across networks. A System Park Extension can be set to automatically
park most calls.

To park a call on the System Park DN

or your own DN:

Park Park During an active call, press the Park key

twice.
By default, the call is parked on your DN
unless a System Park is enabled to
automatically park calls on the system.

To park a call on a DN other than the

System Park DN or your own DN:

Park 1. Press the Park key.

2. Dial the DN where you want to park the

call.

Park 3. Press the Park key.

36
 While on an active call

To park a call using the SPRE code or

FFC:

TRANSF or Conf 1. Press the Transfer key or the

Conference key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN
where you want to park the call.

TRANSF or Conf 4. Press the Transfer key or the

Conference key.

To retrieve a parked call:

1. Lift the Handset.

Park 2. Press the Park key.

3. Dial the Call Park FFC.

4. Dial the DN where you parked the call.

Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your telephone or to the
attendant.

37
 While on an active call

Record a Calling Party Number

Use the Calling Party Number feature to record a caller’s number or charge a call to
an account number for accounting purposes during an established call.

To record a caller’s number for

accounting purposes:

CParty 1. Press the Call Party key, the caller is

placed on hold.
The Entered number displays.
2. Dial a charge account number or the
caller’s number.
Note: For information on using the
Charge key, see “Charge a call or
Charge a Forced call” on page 55.
CParty 3. Press the Call Party key to return to the
call.

Display incoming calls

Use the Display feature to display a second incoming caller’s number and name (if
available) during an active call, without interfering with the call in progress.

To view the information on an

incoming call while on a call in
progress:

Disply 1. Press the Display key.

2498 2. Press the flashing Line (DN) key. The

call waiting information displays.
Note: When used with other feature
keys, the Display key displays
information associated with those
feature keys.

38
 While on an active call

Trace a Malicious call

Use the Malicious Call Trace feature to trace nuisance calls within your system.

To use Call Trace while on a call:

CallTrace Press the Call Trace key.

To use Call Trace without a Call Trace

key:

TRANSF or Conf 1. Press the Transfer key or the

Conference key.

2. Dial the SPRE code followed by 83 or

p dial the Call Trace FFC to
automatically reconnect.

39
 Incoming calls

Incoming calls
This section describes features that are used with incoming calls.

Activate Automatic Answerback

When the Automatic Answerback feature is active, your set automatically answers in
handsfree mode after one ring; however, calls are not forwarded to the voice message
service.

To activate Automatic Answerback:

AtoAns Press the Automatic Answerback key.

To deactivate Automatic
Answerback:

AtoAns Press the Automatic Answerback key

again.

Activate Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the same pickup
group or another pickup group.

To answer a call in your own

Call Pickup group:
1. Lift the Handset.

Pickup 2. Press the Pickup key, or enter the

Pickup Ringing Number FFC.

To answer an incoming call in

another Call Pickup group:

1. Lift the Handset.

GrpPkp 2. Press the Group Pickup key or enter

the Pickup Group FFC.

40
 Incoming calls

3. Dial the pickup group number of the

ringing telephone.

To answer a call at a specific

extension in any pickup group:
1. Lift the Handset.

DNPickup 2. Press the DN Pickup key, or enter the

Pickup Directory Number FFC.
3. Dial the DN of the telephone that is
ringing (in your call pickup group).
If the pickup DN or group number is
invalid (an overflow burst tone sounds
and the screen displays Goodbye and try
again), press the Goodbye key.

Use Call Waiting

Use the Call Waiting feature to alert you to an incoming call by producing a tone. It
also puts the current call on hold while you answer the new call.

To answer an incoming call while on

another call:

1. When the incoming call tone sounds,

press the Hold key to put a current call
on hold.
Note: If Automatic Hold is enabled, it
is not necessary to press the Hold key.

CallWait 2. Press the Call Waiting key.

To return to the first telephone call:

1. Choose one of the following:
a. Press the Hold key to put the
second call on hold.
or
b. Press the Goodbye key to end the
second call.

41
 Incoming calls

2498 2. Press the Line (DN) key associated with

the first call.

If you do not have a Call Waiting

key:

1. Press the Goodbye key to end the

current call and answer the incoming
call.

2498 2. Press the Line (DN) key beside the

flashing status icon to answer the
incoming call.

42
 While you are away from your desk

While you are away from your desk

This section describes features that are used when you are away from your desk.

Use Call Forward

Use the Call Forward feature to direct incoming calls to ring at another Line (DN). If
the telephone is in the process of ringing, that call cannot be forwarded.

To forward your calls or change the

forward number:

CFWD 1. Press the Forward key or lift the

Handset and enter the Call Forward
All Calls Activate FFC.
2. Dial the DN where you want to forward
your calls.

CFWD 3. Press the Forward key.

To Quit Call Forward:

CFWD Press the Forward key or lift the

Handset and enter the Call Forward
All Calls Deactivate FFC.

To reinstate Call Forward to the same

number:

CFWD CFWD Press the Forward key twice.

43
 While you are away from your desk

Use Internal Call Forward

Use the Internal Call Forward to accept only calls originating at internal DNs to ring
at another DN. Calls originating outside your telephone system still ring at your
telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

IntForward 1. Press the Internal Call Forward key or

lift the Handset and enter the Internal
Call Forward Activate FFC.
2. Dial the DN to which your internal calls
will be forwarded.

IntForward 3. Press the Internal Call Forward key.

To Quit Internal Call Forward:

IntForward Press the Internal Call Forward key or

lift the Handset and enter the Internal
Call Forward Deactivate FFC.

To reinstate Call Forward to the same

number:

IntForward Press the Internal Call Forward key

twice.
IntForward

Use Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any telephone other than
your own) to any telephone.

To activate Remote Call Forward:

1. Lift the Handset.

2. If calling from a telephone outside the

system, dial your direct system access
number and wait for dial tone.
3. Dial the Remote Call Forward
Activate FFC to activate the feature.

44
 While you are away from your desk

4. Dial your Station Control Password. A

dial tone sounds.

5. Choose one of the following:

a. Dial your DN.
b. To forward calls to the previous call
forward telephone number, press
the # key. (Do not perform steps 6
and 7).
6. Dial the number to which calls are being
forwarded. If calls are forwarded to an
invalid number, a fast busy signal
sounds.

# 7. Press the # key.

To Quit Remote Call Forward:

1. Lift the Handset.

2. If calling from a telephone outside the

system, dial the direct system access
number and wait for the dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.

4. Dial your Station Control Password.

5. After hearing the dial tone, dial your

DN.

# 6. Press the # key.

45
 While you are away from your desk

Secure your telephone

Use the Electronic Lock feature to prevent others from making calls from your
telephone. The lock consists of a password that you can change.

To lock your telephone:

1. Lift the Handset.

2. Dial the Electronic Lock Activate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

a. If dialing locally, press the
Goodbye key.
b. If dialing FFC remotely, dial your
DN.

To unlock your telephone:

1. Lift the Handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

a. If dialing locally, press the
Goodbye key.
b. If dialing FFC remotely, dial your
DN.

46
 While you are away from your desk

To change your password (must be

done from your telephone):
1. Lift the Handset.

2. Dial the Station Control Password

Change FFC.

3. Dial the current password for your

telephone.

4. Dial the new password.

5. Dial the new password again.

6. Press the Goodbye key.

47
 Talk with more than one person

Talk with more than one person

This section describes features that enable conversations between more than two
people.

Use the Call Join feature

Use the Call Join feature to connect a call to a current active call. This creates a
conference between the two callers and yourself.

To connect a call on hold (on a

different line) to your current call:

Conf 1. Press the Conference key.

2498 2. Press the Line key that has the number

of the caller you want to connect to your
current call.

Conf 3. Press the Conference key again to join

the person on hold to your conversation.

Set up a Conference call

Use a Conference call for three (or six, depending on your telephone’s configuration)
people, including yourself.

To set up a conference call:

Conf 1. While on a call, press the Conference

key to place the party on hold. You
receive dial tone.
2. Dial the number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.

Conf 3. Press the Conference key a second time

to conference all parties together.
4. If necessary, repeat the procedure until
four people are in the conference.

48
 Talk with more than one person

If the person you attempt to add to

the conference is unavailable:
1. Press the Goodbye key.

2498 2. Press the Line (DN) key with the

flashing icon to return to your original
call.

Use the Conferee selectable display and disconnect feature

Use the Conferee Selectable Display feature to list active conferees and disconnect a
conferee from the conference call.

To view active conferees:

ConfDsp 1. While on a conference call, press the

Conferee Selectable Display key to
turn on the LCD indicator. Each key
press changes the screen to show a
different active conferee.
Note: This action has no effect on the
display of other telephones involved in
the conference.
2. Press the Goodbye key. If configured,
the Conference Count Display returns
an updated total count of conferees. The
LCD indicator turns off.

To disconnect a conferee:

ConfDsp 1. While on a conference call, press the

Conferee Selectable Display key until
the conferee you want to disconnect
appears on the screen.

2498 2. Press the DN key on which the

conference call is established.
3. Choose one of the following:
a. For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns
an updated total count of conferees.

49
 Talk with more than one person

The LCD indicator turns off.

b. For multiple conferees, repeat steps
1 and 2 until all conferees are
disconnected. Then press the
Goodbye key.

Use Group Call

Use the Group Call feature to automatically call members of a predefined group, one
at a time, until they all answer.

To call group members:

1. Lift the Handset.

GrpCl 2. Press the Group Call key or enter the

Group Call FFC.
The feature automatically calls all group
members. The icon flashes until all
members answer.
The telephone numbers of the group
members appear display as they answer.
When the last person answers, the
Group Call indicator lights steadily.
When a person in your group is on a
conference call or another group call,
they are not connected to your group
call.
After everyone in the group has
answered, only the person who made the
group call can put the call on hold.

To answer a Group Call:

1. Lift the Handset.
Note: About Notification Tones:
a. If you are on a call and receive three
10-second tones, this is the
notification of a group call on your
current extension.

50
 Talk with more than one person

b. If you are on a call on another line

on your telephone when a group
call is made, you receive a long
tone through the handset or speaker.
c. You do not receive notification of a
group call if you are already on a
conference call or another group
call.

To end a Group Call:

Press the Goodbye key.
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the Group
Call can disconnect from the call and
not affect other members on the call.

51
 Work without interruption

Work without interruption

This section describes features that provide uninterrupted work time.

Activate Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all callers.

To activate Make Set Busy:

MakeSetBsy Press the Make Set Busy key, or lift the

Handset and enter the Make Set Busy
Activate FFC.

To deactivate Make Set Busy:

MakeSetBsy Press the Make Set Busy key a second

time to deactivate the feature, or lift the
Handset and enter the Make Set Busy
Deactivate FFC.

52
 Additional Call Features

Additional Call Features

Auto Dial Transfer Feature
Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to
the central office after a Trunk Switchhook Flash. You must be on a Central
Office/Exchange (CO) trunk call from or to a CO that offers Centrex or exchange
line-type features.

To use Auto Dial Transfer when

picking up an incoming trunk call:

CentrexSHF 1. Press the Centrex Switchhook Flash

key and wait for interrupted dial tone.

AutoDial 2. Press the Auto Dial key to call the

number desired.
3. Press the Goodbye key to end the call.

Use the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a request. Two
telephones that are linked together enable one person to signal the other. The person
signaled hears a buzz.

To buzz the telephone linked to your

telephone:

Buzz 1. Press the Buzz key.

The telephone linked to your telephone
buzzes as long as you press the key.

Buzz 2. When you are finished signaling, press

the Buzz key.

53
 Additional Call Features

Use Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system.
Note: A Page key on an attendant console overrides and disconnects the telephones.
The telephones must re-access the page trunk.

To connect to Call Page:

1. Lift the Handset.

2. Dial the Page Trunk Access Code to

complete the connection to the page
system.
3. Make your announcement.

To disconnect Call Page:

4. Press the Goodbye key.

Use Centrex/Exchange Switchhook Flash

Use the Centrex/Exchange Switchhook Flash feature during an established call to use
a Centrex service, such as Call Transfer or Three-Way Calling.

To use Centrex/Exchange Line

Switchhook Flash:

CentrexSHF 1. While in a call, press the

Centrex Switchhook Flash key.
A special dial tone sounds.
2. Dial the codes for your custom Centrex
feature.

3. Press the Goodbye key to end the call.

54
 Additional Call Features

Charge a call or Charge a Forced call

Use the Call Charge feature to charge a call to a specific account. The Forced Charge
feature charges long-distance calls from a telephone restricted to local calls.

To charge a local or long-distance

call to an account before you dial:

1. Lift the Handset.

Charge 2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the

number.

To charge a call in progress:

TRANSF Conf 1. Press the Transfer key or the

or Conference key.

Charge 2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

2498 4. Press the Line (DN) key to return to the

call.

55
 Additional Call Features

To charge a call to an account when

you transfer a call:

TRANSF 1. Press the Transfer key. The call is on

hold.

Charge 2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to

where the call is to be transferred.

TRANSF 5. Press the Transfer key when you hear

the telephone ring.
Note: You can talk privately to the
person at the transfer number before you
press the Transfer key.

To charge a call to an account when

you add someone to a conference
call:

Conf 1. Press the Conference key. The call is

placed on hold.

Charge 2. Press the Account key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

Conf 5. Press the Conference key.

56
 Additional Call Features

Use Enhanced Override Feature

Use the Enhanced Override feature to override an active call after you have attempted
a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation
call such as, placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a
telephone number.

EnhOvr 1. Press the Override key or enter the

Override FFC to initiate a Forced
Camp-on.
If either person on the call disconnects
at this time, you receive an overflow
(fast busy/engaged) signal.

EnhOvr 2. Press the Override key again or enter

the Override FFC again.
The other two persons on the call
receive an override tone and a
conference call is established between
the three of you. If anyone disconnects,
the other two persons remain connected.

To end the connection:

Press the Goodbye key.

Use Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone (internal or
external) immediately after that telephone disconnects from its current call. Forced
Camp-on in conjunction with Priority Override is referred to as Enhanced Override.

To use Forced Camp-on:

You are receiving a busy signal after

dialing a telephone number.

EnhOvr 1. Press the Override key, or enter the

Override FFC, to initiate a Forced
Camp-on.

57
 Additional Call Features

Note: The person you called receives a

tone, and you receive a ring/ringback
signal or a busy/engaged signal,
depending on the options chosen. You
are now camped-on to the number you
dialed.
2. When the person you called finishes
their call, your telephone automatically
dials the number. Your and their
telephones ring.

To answer a call camped-on to your

extension:

When the telephone rings, lift the

Handset.
Note: You can program your telephone
for either Camp-on or Call Waiting, but
not both.

Override a busy signal

Use the Override feature to override a busy signal and interrupt another call.

To override a busy/engaged signal:

1. Dial a telephone number and receive a
busy signal.

EnhOvr 2. Press the Override key, or enter the

Override FFC.
The people in the targeted call receive a
tone for approximately one second.
After Override joins you to their call, a
short tone repeats every sixteen seconds.

To end the connection:

Press the Goodbye key.

58
 Additional Call Features

Use Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to
join a call.

To use Privacy Goodbye in an

established state:

PrivRls Press the Privacy Release key during a call.

A person joins the call by pressing the shared
number (DN) key on their telephone
(Multiple Appearance DN feature).

Use Radio Page

Use an on-site Radio Page system feature to page a person and stay on the line until
they answer. The paged person answers the call after entering a special Page Meet-me
code from any telephone.

To use Automatic Preselection

(Meet -me page):
1. Lift the Handset.

2. Dial the Radio Paging Access FFC.

The paging tone sounds (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page. After dialing, the ringback tone
sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN
number.
4. If your call goes unanswered for a preset
time period and a 15-second high
pitched tone sounds followed by
silence, press the Goodbye key or
replace the Handset.

59
 Additional Call Features

To use Automatic Post selection: The called party is either busy on the
telephone or away from the desk.
To page the called party, there is no need to
redial the number of the called party.

RadPag 1. Press the Radio Page key. A special

dial tone sounds.
2. Dial the Radio Paging Access FFC.
The ringback tone sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN
number.
3. If your call goes unanswered for a preset
time period and a 15-second high-
pitched tone sounds followed by silence,
press the Goodbye key or replace the
Handset.

To answer a Radio Page: If you carry a Radio Pager, a page indicates

that someone dialed your Directory Number
(DN).
If the Radio Page system is set up to function
in Meet-me mode, you can answer the page
call from any telephone.
1. Lift the Handset.

2. Dial the Radio Page Answer FFC. The

paging tone sounds.

3. Dial your own DN to connect to the

paging caller. If the caller has hung up, a
steady high pitched (Number
Unavailable) tone sounds.

60
 Additional Call Features

Use Voice Call

Use the Voice Call feature to page another person or make an announcement through
someone else’s telephone speaker.

To make a voice call:

1. Lift the Handset.

VceCal 2. Press the Voice Call key and make the

announcement.
3. Press the Goodbye key.

To respond to a voice call:

Your telephone rings once and the caller's
voice transmits through your speaker. Lift
the Handset.

61
 Additional Features

Additional Features
Virtual Office
When you are away from your office telephone, use the Virtual Office feature to
transfer calls and all of it’s features to a remote telephone.
When designated as the office telephone, the i2002 can be activated for Virtual
Office by the i2004, i2050, or another i2002 telephone. When used as the remote
telephone, the i2002 can activate only other i2002s for Virtual Office.

Virtual Office Login

To activate Virtual Office on your Note: You cannot activate i2004 or

Office telephone from your Remote i2050 telephones with an i2002
telephone: telephone.
1. Press the Services key to access the
Services menu.

Virtual Office Login 2. Using the Navigation keys, highlight

Virtual Office Login.

Select 3. Press the Select key. The display

provides a prompt for the User ID.

4. Enter your DN with the access code.

Note: This must be an ESN number.

Select 5. Press the Select key to move to the

password prompt.

6. Enter the home Station Control

Password (SCPW).
7. If the User ID is not found locally the
message “Locating Remote Server”
displays.
Note: After three failed login attempts,
you must wait one hour before
attempting to login again.

62
 Additional Features

Virtual Office on your

Remote Telephone

A successful login transfers all the features, time, date and tones to your remote
telephone from your office telephone.

Logged on to i2002
Figure 1: Logged on using an i2002 Figure 2: Logged on using an i2004

Figure 3: Logged on using an i2050

On the i2004 and i2050 displays, the A User information line appears on all
two top left feature keys always displays listing the number of your office
remain empty (as your i2002 telephone.
supports only four keys).

63
 Additional Features

Virtual Office on your

Office Telephone

When activated for Virtual Office by a

remote telephone, your office telephone is
logged out and no longer operational.
A Logged Out message displays on your
telephone alerting you that it is being used
for Virtual Office.

To regain operation of a telephone To regain operation of your telephone from

being used for Virtual Office: Virtual Office, choose one of the following:

Home 1. To completely disconnect your office

telephone from the remote telephone:
a. Press the Home key.
b. Enter your User ID and password
(this logs the office telephone back
on to your office network).

Virtual 2. To use your office telephone as the

remote telephone for Virtual Office,
press the Virtual key to login to another
telephone (you cannot activate i2004 or
i2050 telephones).

Virtual Office Logout

To log out from a remote telephone:

1. Press the Services key to access the
menu.

Virtual Office Logout 2. Using the Navigation keys, highlight

Virtual Office Logout.

Select 3. Press the Select key.

64
 Additional Features

Troubleshoot Virtual Office

When using Virtual Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office

Displayed Message Probable Cause Actions

Busy, try again Remote telephone is Wait for remote

active on a call. telephone to become idle
and try again.

ACD set to Login is Log out ACD set from a

logged in. queue before Virtual
Office login to it from
another telephone.

Make-Set-Busy is Set Make-Set-Busy

inactive on ACD set to active on ACD set to log
log in. in.

Invalid ID (1) Incorrect User ID Enter correct User ID.

entered.

User ID not in Notify local network

Gatekeeper database. administrator.

Invalid ID (2) Incorrect User ID Enter correct User ID.

entered.

Locked from Login Failed to enter the correct Wait one hour for the
Station Control Password lock to clear
three times. automatically, or
notify local network
administrator to clear
lock.

Permission Denied (3) Incorrect User ID Retry with correct User

entered. ID.

Remote telephone has no Notify local network

Station Control administrator.
Password.

65
 Additional Features

Table 1: Troubleshoot Virtual Office

Displayed Message Probable Cause Actions

Permission Denied (4) Incorrect User ID Retry with correct User

entered. ID.

Attempt to Login to a Go to an i2004 or i2050

remote i2004 or i2050 telephone and try again.
telephone from an i2002
telephone.

Permission Denied (5) Incorrect User ID Retry with correct User

entered. ID.

Remote telephone does Notify local network

not have VOUA Class of administrator.
Service.

Permission Denied (6) Incorrect User ID Retry with correct User

entered. ID.

Incorrect Station Control Select Retry, and try

Password entered. again with the correct
Station Control
Password.

Server Unreachable (1) Network problem. Notify network

administrator if problem
persists.

Server Unreachable (2) Network problem. Notify network

administrator if problem
persists.

66
 Additional Features

Succession Branch Office

The Branch Office telephone can operate in the Normal or the Local mode.

Normal Mode
The telephone registers with the Main Office and receives telephone services from the
Main Office. At any time during Normal Mode, you can check local mode
functionality (make and receive calls) by enabling Local Mode and returning to
Normal Mode. After testing, you can return to Normal Mode by using the Resume
Normal Mode command or by waiting for ten minutes.

Local Mode
If the WAN connection goes down the telephone loses communication with the
Main Office TPS. It then registers with the Branch Office and receives telephone
services from the Branch Office. When in Local Mode, the telephone displays
"LOCAL MODE".

Test Local Mode

Use Test Local Mode to check local mode functionality (make and receive telephone
calls). This is useful when provisioning has changed for an Internet Telephone on a
Branch Office Controller.
1. Press the Services key to access the
Services menu.

Test Local Mode 2. Using the Navigation keys, highlight

Test Local Mode.

Select
3. Press the Select key (the telephone
resets and registers to the Branch
Office).

67
 Additional Features

Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing
survival functionality.
Note: If the Resume Normal Mode command is not performed after testing , the
telephone automatically returns to Normal Mode in ten minutes.
1. Press the Services key to access the
Services menu.

Resume Normal Mode 2. Using the Navigation key, highlight

Resume Normal Mode.

Select 3. Press the Select key (the telephone

registers back to the Main Office).

Troubleshoot Branch Office

When using Branch Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.

Table 2: Troubleshoot Branch Office

Display Message Probable Cause Actions

Local Mode Test Local mode. Press Services key, and

then select Resume
Normal Mode.

Network problem. Contact Local network

administrator if problem
persists.

Local Mode Gatekeeper unable to Notify local network

find end point from administrator.
Invalid ID (1) Branch User ID.

Local Mode Branch User ID not Notify local network

found in any equipped administrator.
Invalid ID (2) TN.

68
 Hospitality features

Hospitality features
The hospitality features in this section are intended for hotel operations.

Set Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call. From your
telephone, you can program the Meridian 1 to automatically place a call to yourself at
a predetermined time. When you answer the call, recorded music plays for up to
30 seconds, followed by a prerecorded announcement or the attendant.

To enter the time for an

Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). A tone
sounds to confirm your entered time.
Note: In a 24-hour time format, 7:30
a.m. is entered as 0730; 9:45 p.m. is
2145.
4. Press the Goodbye key.

To Quit an Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Quit

FFC.

3. Press the Goodbye key.

69
 Hospitality features

To verify the time for the

Automatic Wake-Up call:
1. Lift the Handset.

2. Dial the Automatic Wake-Up Verify

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). If your
query matches the preset time, a
confirmation tone sounds.
Note: In a 24-hour time format, 7:30
a.m. is entered as 0730; 9:45 p.m. is
2145.
4. Press the Goodbye key.

Activate Message Registration

Use the Message Registration feature to read, change, or reset meters that log your
hotel telephone calls.

To read meters:

MRK 1. Press the Message Registration key.

2. Dial the room Directory Number (DN).

MRK 3. Press the Message Registration key.

To change a meter:

MRK 1. Press the Message Registration key.

2. Dial the room DN number.

3. Dial the correct meter count.

70
 Hospitality features

* 4. Press the * key.

MRK 5. Press the Message Registration key.

To reset a meter to zero:

MRK 1. Press the Message Registration key.

2. Dial the room Directory Number (DN).

* 3. Press the * key.

MRK 4. Press the Message Registration key.

Use Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms. The maid
enters the information from the telephone in each room.

To enter cleaning status:

RMK 1. Press the Room Status key.

2. Dial the Directory Number (DN) for the

room for which the cleaning status is
being changed.
3. Dial one of the following cleaning status
codes:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale

The interrupted dial tone sounds.

71
 Hospitality features

* 4. Press the * key.

5. Dial the Maid ID. If you dial the wrong

Maid ID, press the * key and redial the
ID.

RMK 6. Press the Room Status key.

Display Room Status

Use the Room Status feature to print the status of a room using the Display Module.

To read the status of a room:

RMK 1. Press the Room Status key.

2. Dial the Directory Number (DN) for the

room. The DN displays followed by a
two-digit code.
a. The first digit indicates the
occupancy status:
0 = Room vacant
1 = Room occupied

b. The next digit indicates the cleaning

status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale

RMK 3. Press the Room Status key.

72
 Hospitality features

To change the status of a room:

RMK 1. Press the Room Status key.

2. Dial the Directory Number (DN) for

the room. The DN displays followed by
a two-digit code.
a. The second digit indicates the
occupancy status:
0 = Room vacant
1 = Room occupied

b. The second digit indicates the

cleaning status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale

3. Dial the status code for the room. A

three-digit code appears. The first digit
indicates the occupancy status, the
second is the old cleaning status, and the
third is the new status.

RMK 4. Press the Room Status key.

73
 Flexible Feature Codes (FFCs)

Flexible Feature Codes (FFCs)

Use this table to keep track of the FFCs assigned by your system administrator.

Call Detail Recording Charge Make Set Busy Activate

Account

Call Forward All Calls Make Set Busy Deactivate

Activate

Call Forward All Calls Malicious Call Trace

Deactivate

Call Forward All Calls Verify Override

Internal Call Forward Radio Paging

Activate

Internal Call Forward Radio Paging Access

Deactivate

Remote Call Forward Radio Paging Answer

Activate

Remote Call Forward Ring Again Activate

Deactivate

Park Call Ring Again Deactivate

Park Call Access Speed Call Controller

Pickup Ringing Number Speed Call User

Pickup Group System Speed Call User

Pickup Directory Number Station Control Password Change

Electronic Lock Activate Automatic Wake-Up Activate

Electronic Lock Deactivate Automatic Wake-Up Deactivate

Group Call Automatic Wake-Up Verify

74
 Terms you should know

Terms you should know

Attendant
A telephone operator in your organization.

Auto Dial
A telephone number programmed on the AutoDial key
for one touch dialing.

Call party information

The display showing Call Party Name Display (CPND)
information including the telephone number and name
of the incoming call. The system must have CPND
enabled.

Date/time display
The current date and time when the telephone is in an
idle state.

Directory key
Enables access to the Corporate Directory.

Directory Number (DN)

A number consisting of one to seven digits for a
telephone. Also known as an extension number.

Expand to PC
A Fixed key on the i2002 telephone that is reserved for
future feature development. An audible non-working
tone is generated along with a display message Service
not available if this key is pressed.

Fastbusy
A signal given when all outgoing lines are busy.

Feature display
An area that shows status information about the feature
in use. It also displays the name and status of the active
session.

75
 Terms you should know

FFCs
See Flexible Feature Codes.

Fixed key
The hard labeled keys on your telephone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dial pad that enable
features, for example Automatic Wake-Up call.

Handsfree
A method of conversing with the party on the other end
of the line without lifting your handset.

Inbox (Message)
A Fixed key on the i2002 telephone that connects to
your voice messaging system when the key is pressed.

Indicator
An LCD or an LED that indicates the status of a feature
by the flash, wink, steady on, or off.

Information display
Any display of call activity, lists, prompts, and status of
calls. On the i2002 telephone this information area is a
one-line by twenty-four characters. If the text message
exceeds this area, a scroll arrow icon indicates that you
must use the scroll keys to view the remaining text.

Information line
A one-line by twenty-four character area which displays
date and time or application information.

Interrupted dial tone

A broken or pulsed dial tone, heard when you access
some of the features on your telephone.

Meridian 1
An office communications system.

76
 Terms you should know

More...
An option allowing access to the multiple layers of the
Soft keys. These keys are the four keys located directly
below the display area.

Off-hook
Any line that is selected to either make a call or receive
an incoming call. The term off-hook is applied,
regardless of whether the end-user actually lifts up the
handset, or presses a line key, or is automatically
answered at the set, or a line is automatically selected
for an outgoing call.

Paging tone
A special tone heard when using the Radio Paging
feature. You hear two beeps followed by dial tone.

Primary Directory Number

The main extension number on your telephone. It is
referred to by the Primary Directory Number (PDN)
key.

Private Line
A feature that can be assigned to your telephone. With
this line, you can reach an outside number without
dialing a code to access an outside line. Internal
extensions cannot be dialed from a private line.

Programmable Line (DN)

/Feature Keys (self-labeled)
The four keys located at the sides of the upper area of
the display.

Quit key
A Fixed key on the i2002 telephone that is used to exit
applications.

Ringback/ring tone
A sound indicating that a call you have made is ringing
at its destination.

77
 Terms you should know

Secondary Directory Number

A second incoming/outgoing line for your telephone.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Soft Keys (self-labeled)

A set of keys programmed by your system
administrator. These four keys located directly below
the display area have four programmable layers. The
layers are accessed through the More... key. These keys
are also used to configure parameters in the Telephone
Option menu.

Special dial tone

The three consecutive tones followed by dial tone that
you hear when accessing telephone features.

Status Messages
A message displayed to inform the user of important
information. A right arrow appears if more than one
Status Message is present. Examples of Status Messages
include: Message Waiting, All Lines Forwarded to:
6453, Do Not Disturb On, Ring Again active, Ringer is
OFF, and Line x Unavailable.

Succession Communication
Server for Enterprise 1000
An office communications system.

System or Switch
Either Meridian 1 or Succession Communication Server
for Enterprise 1000; your office communication system.

Switchhook
A button that the handset presses down, disconnecting
your call when you replace the handset. The handset
(when lifted) releases the switchhook and you either
answer an incoming call or you receive a dial tone to
make a call.

78
 Terms you should know

User Interface
In this User Guide,User Interface refers to the screen
displays that interact with the end-user as a result of an
action or event.

79
 Index

A CSE 1000 78
Attendant 75
D
Attendant Recall 36
Date/time display 75
Auto Dial 28, 75
Date/time format 9, 17
Auto Dial Transfer 53
Direct system access 45
Automatic Answerback 40
Directory 8, 25
Automatic Wake-Up 69
Directory Key 25, 75
B Directory Number 75
Buzz signal 53 Display 16, 17
Display Diagnostics 9, 18
C Display incoming calls 38
Call Charge 38
Display Key 38
Call Forward 43
DN 75
Call Forward - Internal 44
Call Join 48 E
Call Page 54 Electronic Lock 46
Call Page Connect 54 Enhanced Override Feature 57
Call Park 36
F
Call party information 75
Fastbusy 75
Call Pickup 40
Feature display 75
Call Waiting 41
Fixed key 76
Camp-on, Forced 31
Flexible Feature Code (FFC) 40, 41, 43, 44,
Centrex/Exchange Switchhook Flash 54 45, 50, 52, 57, 76
Change Feature Key Label 9, 20 Forced Camp-on 31, 57
Charge a call or Charge a Forced call 55
Conference call 48 G
Goodbye Key 7, 24
Contrast adjustment 9, 16

80
 Index

Group Call 50 M
Maid Identification 71
H
Make Set Busy 52
Handsfree 24, 76
Malicious call Trace 39
Handsfree Button 24
Meet - me page 59
Headset Key 7, 25
Meridian One 76
Hold 34
Message Registration 70
Hold Key 8
More Key 9, 77
Hospitality features 69
Mute 8, 24
Hot Line 31

I N
Navigation Keys 8, 13
i2002 Telephone display 10
Inbox (Message) 8, 76 O
Indicator status 76 Off-hook 23
Information display 76 On-hook 23
Information line 76 OnHook Default Path 9
Intercom call 32 On-hook dialing 27
Internal Call Forward 44 Override 57, 58
Interrupted dial tone 76
P
J Page Meet- me code 59
Join a call 48 Paging tone 77
Password change 47
L
Predial Recall 27
Language 9, 17
Primary Directory Number 9, 77
Last Number Redial 30
Privacy Release 59
Line (DN) Key 7
Private Line 77
Local Dialpad Tone 9, 18

81
 Index

Programmable Line (DN) /Feature Keys Speed Call 30

(self-labeled) 77 Speed Call, System 31
Station Control Password 45, 47
Q
Quit Key 8, 77 Status Messages 78
Succession Branch Office 67
R Succession Communication Server for
Radio Page 59 Enterprise 1000 78
Record a Caller’s Number 38 Switchhook 78
Redial last number called 30 System or Switch 78
Remote Call Forward 44 System Speed Call 31
Ring Again 29
Ring type 9, 19
T
Telephone Option 9
Ringback/ring tone 58, 77
Timed Reminder Recall 35
Room Status 72
Transfer a call 34
S
Secondary Directory Number 78
U
User Interface 79
Secure your telephone 46
Selectable Conferee display and Disconnect V
49 Virtual Office 9, 62
Services 13 Voice Call 61
Services key 9 Volume adjustment 9, 14
Set Information 9, 21 Volume Control 7
Shared Directory Numbers 78
Shift 8
Soft Keys (self-labeled) 9, 78
Speaker Key 8
Special dial tone 78

82
Index

83
Meridian 1 and Succession Communication Server for Enterprise 1000
i2002 Internet Telephone User Guide

Copyright © 2002 Nortel Networks

All Rights Reserved
Information is subject to change without notice. Nortel
Networks reserves the right to make changes in design or
components as progress in engineering and manufacturing
warrant. This equipment has been tested and found to comply
with the limits for a Class A digital device pursuant to Part 15
of the FCC rules, and the radio interference regulations of the
Industry Canada. These limits are designed to provide
reasonable production against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency
energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications.
Operation of this equipment in a residential area is likely to
cause harmful interference in which cast the user will be
required to correct the interference at their own expense.
SL-1, Meridian 1, and Succession are trademarks of Nortel
Networks.
Publication Number: P1002467
Document Release: Standard 1.00
Date: November 2002
Printed in Canada

Internet address
http://www.nortelnetworks.com