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E Gov Notes

E-governance uses information and communication technologies to improve government transparency, accountability, and efficiency. It aims to enhance citizen participation and access to public services. Key features of e-governance include reduced bureaucracy, online government services, access to services for citizens living abroad, and economic development by providing public information online. E-governance can help automate government processes, reduce paperwork, and improve the quality of public services delivered.

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Medha Guha Mallick
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88 views4 pages

E Gov Notes

E-governance uses information and communication technologies to improve government transparency, accountability, and efficiency. It aims to enhance citizen participation and access to public services. Key features of e-governance include reduced bureaucracy, online government services, access to services for citizens living abroad, and economic development by providing public information online. E-governance can help automate government processes, reduce paperwork, and improve the quality of public services delivered.

Uploaded by

Medha Guha Mallick
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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E-governance is the public sector’s use of ICTs with the aim to improve

information and service delivery, encourage citizen participation in decision-


making and make government more accountable, transparent and efficient.
The Ministry of Information and Technology states that e-governance goes far
beyond mere computerisation of stand-alone back-office operations. It implies
fundamental changes in government operations; and new set of
responsibilities for the legislature, executive, judiciary and citizens.
E-governance is not just about government websites or e-mails or financial
transactions. “It will change how citizens relate to government as much as it
changes how citizens relate to each other” (Katyal: 2002). It also refers to the
utilization of IT in the country’s democratic processes itself such as the
election.

Features of E-Governance
It has been proven from the concept of e-governance that it is a powerful
means of public service in the present era. Some of its features can be found
by observing the functioning of e-governance.

1. De bureaucratization: Due to e-governance, the gap between


the people and the government in all the services of the
government is narrowing and the dependence of the people on
the bureaucracy is also greatly reduced.
2. E-Services: Its main feature is the provision of services through
the Internet. As a result, we get G2C, G2B, G2E, etc. services. This
is already discussed in the section of ‘types of governance’.
3. International Services: through e-governance, all the essential
services can be delivered to the citizens who are living outside of
their country for job purposes or any other reasons. 
4. It enhances the right to express to the citizens. Using the means
of e-governance anyone can share their views with the
government on any bill or act or decision taken by the
government. 
5. Economic Development: With the introduction of e-governance,
various information like import-export, registration of companies,
investment situations, etc. are available through the internet. As a
result, time is saved, procrastination decreases, and economic
dynamism increases. 
6. Reduce inequality: using e-governance tools everyone can
gather information and empower themselves. In this globalized
world, knowledge is power, and means of e-governance empower
us by providing relevant information at minimal cost, effort, and
time. 

Types of E-Governance
E-Governance can be considered as the socially inclusive policy for the
development of transparency and accountability of both people in society and
administration. This policy involves providing services to the people with the
collection of information through institutional and communicational
development.  

It provides quality services in several ways. Those ways are also called as types
of e-governance. These are mentioned below-

1. G2C (Government to Citizen) 


2. G2G (Government to Government)
3. G2B (Government to Business) 
4. G2E (Government to Employee) 

Two major significances can be seen:

• Administrative Development; and

• Effective Service Delivery

• Automation of Administrative Processes

A truly e-governed system would require minimal human intervention and


would rather be system driven. Administrative departments are computerised
and connected through network. Software has been built and designed
around government departments ensuring efficiency in operations. The
departments have launched individual websites carrying information of their
respective departments. Budgeting, accounting, data flow, etc. has become
easy. This has increased the efficiency of office operations and processes and
has reduced unnecessary delays.
• Paper Work Reduction

An immediate impact of automation would be on the paperwork. Paperwork is


reduced to a greater extent with communication being enabled via electronic
route and storage and retrieval of information in the electronic form. All this
has led to emergence of ‘less paper office’. This concept is defined as an office
situation where all the information (file and mail) amongst various
functionaries is distributed online.

• Quality of Services

ICT helps governments to deliver services to the citizens with greater


accountability, responsiveness and sensitivity. Quality of services improves, as
now the people are able to get services efficiently and instantaneously. As
volumes of transactions and information can be electronically handled and
delivered over a wider area through the net and web, qualitative services
become possible in least time, in least cost and in greater convenience.

Effective Service Delivery

ICTs play an important role in effectively delivering services to the people.


ICTs ensure:

• Transparency

by dissemination and publication of information on the web. This provides


easy access to information and subsequently makes the system publicly
accountable.

• Economic Development

The deployment of ICTs reduces the transaction costs, which makes services
cheaper. For example, rural areas suffer on account of lack of information
regarding markets, products, agriculture, health, education, weather, etc. and if
all this could be accessed online would lead to better and more opportunities
and thereby prosperity in these areas.

• Social Development

The access to information empowers the citizens. Informed citizenry can


participate and voice their concerns, which can be accommodated in the
programme/ project formulation, implementation, monitoring and service
delivery. Web enabled participation will counter the discriminatory factors
affecting our societal behaviour.

CONCLUSION

Thus e-governance is a global phenomenon today and it is the most recent


paradigm in public administration. The speed and transparency associated
with e-governance has the potential to make public administration responsive
and effective. As the development of e-governance gets past the phase of
pilot projects, it becomes apparent that sustainable development of e-
governance will depend on an adequate institutional framework that will
enable public administration to manage and harmonise the emerging
multitude of technical and organisational changes at all levels of
government….

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