RMS

USER’S
MANUAL

Rate My Service (RMS)

Department of the Interior and Local Government

Information Systems and Technology

Management Service
IS-PDPMD

Prepared by:

ISTMS – IS-PDPMD

January 2019

RMS User’s Manual Page 1 of 24

 DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

Table of Contents

1.0 GENERAL INFORMATION .......................................................................................................... 4

1.1 Project Overview ...................................................................................................................... 4
1.2 System Overview ..................................................................................................................... 4
1.2.1 System Features ................................................................................................................................. 4
2.1 User Access, Roles and Privileges ..................................................................................... 6
2.1.1 Log In/Sign In................................................................................................................................... 6
2.1.2 Sign Up (Not Applicable, User’s will login using RMS Login Form) ................................. 6
2.2 Retrieve Password ................................................................................................................... 7
2.3 Request New Confirmation Message.................................................................................. 8
3.0 About System ................................................................................................................................ 9
3.1 Rate My Service (RMS) Home Page .................................................................................... 9
3.2 Second page of the survey .................................................................................................. 11
3.3 Third page of the survey ...................................................................................................... 12
3.4 Monitoring of Public Surveys ............................................................................................. 13
3.5 BPLS Compliance Monitoring Report............................................................................... 14
3.6 BPCO Compliance Monitoring Report.............................................................................. 15
3.7 BPLS-BPCO Monitoring Form: Registered Business .................................................. 16
3.8 BPLS-BPCO Monitoring Form: Add/Encode Registered Business .......................... 17
3.9 BPLS-BPCO Monitoring Form: View Uploaded/Encoded Registered Business ... 18
3.10 BPLS-BPCO Monitoring Form: Update Uploaded/Encoded Registered Business
18
3.11 BPLS-BPCO Monitoring Form: Delete Uploaded/Encoded Registered Business
19
3.12 BPLS-BPCO Monitoring Form: Upload registered businesses pop-up form..... 19
3.13 BPLS-BPCO Monitoring Form: Uploaded registered businesses pop-up form
with data and duplicate information findings ............................................................................ 20
3.14 BPCO Issued Application: Application with BPCO Issued ..................................... 21
3.15 BPCO Issued Application: Add/Encode Applications with issued BPCO .......... 22
3.16 BPCO Issued Application: Update Uploaded/Encoded Applications with issued
BPCO 22
3.17 BPCO Issued Application: Delete Uploaded/Encoded Applications with issued
BPCO 23
3.18 BPCO Issued Application: Upload applications with issued BPCO pop-up form
23
3.19 BPCO Issued Application: Uploaded applications with issued BPCO pop-up
form with data and duplicate information findings .................................................................. 24
4.0 Logout ........................................................................................................................................... 24

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RMS User’s Manual Page 3 of 24
1.0 GENERAL INFORMATION

1.1 Project Overview

To monitor the compliance of each LGU, there are survey that will be given to the client after
applying business, building permits and certificate of occupancy to monitor the compliance of
each LGU to the standard processing of each application. This system will collect all the survey
from regions and the field officers will easily encode and update their compliance per
application.

1.2 System Overview

Rate My Service

- is a web-based application system that will facilitate the collection of survey and comments
of the user/client on their experience while applying for Business, Building Permits and
Certificate of Occupancy issued by the LGUs.

1.2.1 System Features

Online Survey. Answering the survey for the application they applied using web browser
and internet connection

Compliance Monitoring. It helps the field officers to monitor their compliance based on
the standard on applying business, building permits and certificate of occupancy.

Uploading of Registered Business. The field officers will easily upload/add the list of
registered businesses for each LGUs.

Uploading of BPCO issued applications. The field officers will easily upload/add the list
of BPCO issued applications for each LGUs.

Acronyms and Abbreviations

Department of the Interior and Local Government (DILG)

- it is the executive department of the Philippine government responsible for promoting

peace and order, ensuring public safety and strengthening local government capability
aimed towards the effective delivery of basic services to the citizenry.

Business Permit and Licensing Officer (BPLO)

- updates the standard in applying business, building permit and certificate of occupancy for
their LGU

Bureau of Local Government Development (BLGD)

- the office of primary responsibility of RMS.

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Business Permits and Licensing System (BPLS)

Building Permits and Certificate of Occupancy (BPCO)

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2.0 GETTING STARTED

2.1 User Access, Roles and Privileges

This system is for public, anyone can access the public survey if they applied an application for
business, building permit and certificate of occupancy, business permit and licensing officer to
update the compliance in applying business, building permit and certificate of occupancy.

2.1.1 Log In/Sign In

To start using the application, you should log-in first. Open your web browser, and type
“http://ratemyservice.dilg.gov.ph/user/login” to the address bar and the log-in page will be
displayed (Figure 1).

To log-in, enter a valid Username and Password and click on the “Sign in” button.

Figure 1. Log-in page of RMS

2
3
1

2.1.2 Sign Up (Not Applicable, User’s will login using RMS Login Form)

To sign up and create an account, click on the “Don’t have an account? Sign up!” (see Figure 1
number 1) and the sign up page will be displayed. (Figure 2).

In order to create a valid account just fill-in all the needed information and click “Sign up” button
(Figure 2 number 1) when done. When already registered click “Already registered? Sign in”
button (Figure 2 number 2) and sign in.

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Figure 2. Sign-up page of RMS (Not Applicable, User’s will login using RMS Login Form)

1
2

2.2 Retrieve Password

To retrieve your forgotten password, click on the “Forgot Password?” (see Figure 1 number 2) and
the recovery password page will be displayed. (Figure 3). Input the email address used during sign-
up and click “Continue” button (Figure 3 number 1) to proceed.

Figure 3. Password Recovery page of RMS

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2.3 Request New Confirmation Message

To request for a new confirmation message, click on the “Didn’t receive confirmation message?”
(see Figure 1 number 3) and the request new confirmation message page will be displayed. (Figure
4). Input a valid email address account and click “Continue” button to proceed.

Figure 4. Request New Confirmation Message page of RMS

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3.0 About System

3.1 Rate My Service (RMS) Home Page

Figure 5

The user must select the region

first to generate the list of
Cities/Municipalities

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Figure 6
1 2 1

7
8

1. Home button: you will be redirect to the home page of RMS.

2. Indicates the steps (the icon with solid background color is the current step).
3. Instruction/note on how to fill up the required fields.
4. City/municipality of business, building or certificate of occupancy you applied.
5. Basic information of your business, building or certificate of occupancy (required).
6. Type of application/form you applied.
7. Type the captcha (blue letters/texts) on the text field below for security purpose.
8. Button that directs you for the next step.

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3.2 Second page of the survey

Figure 7

4 3

1. Application type (from step 1).

2. Indicators (fields) based in the selected application type.
3. Proceed to the next step of the survey.
4. Return to step 1 with data you entered.

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3.3 Third page of the survey

Figure 8

1
2

1. Thank you message for finishing the survey.

2. Summary of your answers in step 2.
3. Edit your answers in step 2.

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 3.4 Monitoring of Public Surveys 1. For admin users, the “Admin Panel” and “Account
Settings” menu will appear
2. The newly added “Instruction” menu contains all the
Figure 9 instruction about the system

Filter options panel that

contains all available fields to
filter the data/table below

Tabs to filter the table below Buttons:

1. Answer Monitoring
- Open a page with fields to
Button legends for all action encoded a monitoring form
based on the user’s access 2. Add Registered Business
level - Opens a page to encode or
upload registered businesses
3. Add BPCO Issued Apps.
- Opens a page to encode or
upload Applications with
Issued BPCO
4. Download Survey
- Opens a page to download
the survey based on type and
date range

Public Surveys Link to a google drive that

contains the tutorial videos on
how to use the system

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3.5 BPLS Compliance Monitoring Report

Figure 10

Weekly/Quarterly filter
buttons for the table below

BPLS Compliance
Monitoring Reports

Figure 11

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 3.6 BPCO Compliance Monitoring Report

Figure 12

Weekly/Quarterly filter
buttons for the table below

BPCO Compliance
Monitoring Reports

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3.7 BPLS-BPCO Monitoring Form: Registered Business

Figure 13
4 3

1. List of uploaded/encoded registered businesses.

2. Button that will pop-up a form (figure 18) for the Uploading of the excel file (list of
registered businesses) based on the downloaded excel format (figure 13 number 3).
3. Automatically downloads the excel format for the uploading of list of businesses.
4. Directs you to figure 14 to manually encode a registered business.
5. Delete the uploaded/encoded registered business
6. Update the uploaded/encoded registered business (figure 16).
7. View uploaded/encoded registered business (figure 15).

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3.8 BPLS-BPCO Monitoring Form: Add/Encode Registered Business

Figure 14

1. Required field for the encoding of registered business.

2. Button to save the encoded registered business (directs you to figure 15).
3. Link to return to the list of uploaded/encoded registered businesses.

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3.9 BPLS-BPCO Monitoring Form: View Uploaded/Encoded Registered Business

Figure 15

2
1

1. Encoded/uploaded registered business details.

2. Button that directs you to figure 16 to update the uploaded/encoded registered business.
3. Button that prompt a confirmation message if you want to delete the uploaded/encoded
registered business (figure 17).

3.10 BPLS-BPCO Monitoring Form: Update Uploaded/Encoded Registered

Business

Figure 16

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3.11 BPLS-BPCO Monitoring Form: Delete Uploaded/Encoded Registered
Business

Figure 17

3.12 BPLS-BPCO Monitoring Form: Upload registered businesses pop-up form

Figure 18

1
2

1. File preview of the selected excel file

2. Button to open a dialog box to select the excel file
3. Upload button to read the data inside the excel file and generates a preview (figure 16).

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3.13 BPLS-BPCO Monitoring Form: Uploaded registered businesses pop-up form
with data and duplicate information findings

Figure 19

1
2

1. Duplicate: legend if the uploaded data has a duplicate record from the database
2. List of uploaded data from attached excel file.
3. The will show once the excel file containing application(s) with BPCO
issued has no duplicate record

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3.14 BPCO Issued Application: Application with BPCO Issued

Figure 20
4 3

1. List of uploaded/encoded application with issued BPCO.

2. Button that will pop-up a form (figure 24) for the Uploading of the excel file (list of
applications with issued BPCO) based on the downloaded excel format (figure 20
number 3).
3. Automatically downloads the excel format for the uploading of applications with
issued BPCO.
4. Directs you to figure 21 to manually encode an application with issued BPCO.
5. Delete the uploaded/encoded applications with issued BPCO
6. Update the uploaded/encoded applications with issued BPCO (figure 22).

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3.15 BPCO Issued Application: Add/Encode Applications with issued BPCO

Figure 21

1. Required field for the encoding of applications with issued BPCO.

2. Button to save the encoded applications with issued BPCO (directs you to figure 22).
3. Link to return to the list of uploaded/encoded applications with issued BPCO.

3.16 BPCO Issued Application: Update Uploaded/Encoded Applications with

issued BPCO

Figure 22

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3.17 BPCO Issued Application: Delete Uploaded/Encoded Applications with
issued BPCO

Figure 23

3.18 BPCO Issued Application: Upload applications with issued BPCO pop-up
form

Figure 24

1
2

1. File preview of the selected excel file

2. Button to open a dialog box to select the excel file
3. Upload button to read the data inside the excel file and generates a preview (figure 25).

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3.19 BPCO Issued Application: Uploaded applications with issued BPCO pop-up
form with data and duplicate information findings

Figure 25

1
2

1. Duplicate: legend if the uploaded data has a duplicate record from the database
2. List of uploaded data from attached excel file.
3. The will appear once the excel file containing application(s) with BPCO
issued has no duplicate record

4.0 Logout

Figure 26 Logout Menu

* Logout your account and direct you to rms login form

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