1 Engine and peripherals

MULTIMEDIA CONNECTION UNIT

86D
BICVdiag No.: 14

Fault finding – Introduction 86D - 2

Fault finding – List and location of components 86D - 8
Fault finding – Role of components 86D - 12
Fault finding – Function 86D - 13
Fault finding – Configurations 86D - 14
Fault finding – Programming 86D - 15
Fault finding – Replacement of components 86D - 16
Fault finding – Fault summary table 86D - 17
Fault finding – Interpretation of faults 86D - 18
Fault finding – Conformity check 86D - 28
Fault finding – Status summary table 86D - 32
Fault finding – Interpretation of statuses 86D - 33
Fault finding – Parameter summary table 86D - 37
Fault finding – Command summary table 86D - 38
Fault finding – Customer complaints 86D - 39
Fault finding – Fault Finding Chart 86D - 40

V1 Edition Anglaise
"The repair procedures given by the manufacturer in this document are based on the All rights reserved by Renault s.a.s.
technical specifications current when it was prepared.
Copying or translating, in part or in full, of this document or use of the service part
The procedures may be modified as a result of changes introduced by the reference numbering system is forbidden without the prior written authority of
manufacturer in the production of the various component units and accessories from Renault s.a.s.
which his vehicles are constructed."

© Renault s.a.s. 2008

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Vdiag No.: 14

Fault finding – Introduction

1. SCOPE OF THIS DOCUMENT

This document presents the fault finding method applicable to all computers with the following specifications:

Computer name: MULTIMEDIA CONNECTION

Vehicle(s): CLIO III and NEW TWINGO
UNIT

Function concerned: MULTIMEDIA

Vdiag No.: 14
CONNECTION UNIT

2. PREREQUISITES FOR FAULT FINDING

Documentation type

Fault finding procedures (this manual):

– Assisted fault finding (integrated into the diagnostic tool), Dialogys.
Wiring Diagrams:
– Visu-Schéma.

Type of diagnostic tools

– CLIP
Special tooling required

Special tooling required

Diagnostic tool

Multimeter

Elé. 1681 Universal bornier

3. REMINDERS
Fault finding procedure
To run fault finding on the vehicle computers, switch on the ignition.
Depending on the type of vehicle equipment, proceed as follows:

For vehicles with key/radio frequency remote control, use the key to switch on the ignition.

For vehicles with Renault cards,

– with the vehicle card in the card reader,
– press and hold the start button (longer than 5 seconds) with start-up conditions not fulfilled,
connect the diagnostic tool and perform the required operations.

To cut off + after ignition feed, proceed as follows:

For vehicles with key/radiofrequency remote control,use the key to switch off the ignition.

For vehicles with Renault cards,

Press the Start button twice briefly (less than 3 seconds),
Ensure that the + after ignition feed has been cut off by checking that the computer warning lights on the instrument
panel have gone out.

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Vdiag No.: 14

Fault finding – Introduction

Faults
Faults are declared as either present or stored (depending on whether they appeared in a certain context and have
disappeared since, or whether they remain present but have not been diagnosed within the current context).
The present or stored status of faults should be taken into consideration when the diagnostic tool is used after the
+ after ignition feed has been switched on (without any of the system components being activated).
For a present fault, apply the procedure described in the Interpretation of faults section.
For a stored fault, note the faults displayed and apply the Notes section.
If the fault is confirmed when the instructions are applied, the fault is present. Deal with the fault.
If the fault is not confirmed, check:
– the electrical lines which correspond to the fault,
– the connectors on these lines (corrosion, bent pins, etc.),
– the resistance of the component detected as faulty,
– the condition of the wires (melted or split insulation, wear).

Conformity check
The aim of the conformity check is to check the data that does not display a fault on the diagnostic tool when the
data is inconsistent. Therefore, this stage is used to:
– carry out fault finding on faults that do not have a fault display, and which may correspond to a customer
complaint.
– check that the system is operating correctly and that there is no risk of a fault recurring after repairs.
This section gives the fault finding procedures for statuses and parameters and the conditions for checking them.
If a status is not behaving normally or a parameter is outside the permitted tolerance values, consult the
corresponding fault finding page.

Customer complaints - Fault finding chart

If the test with the diagnostic tool is OK but the customer complaint is still present, the fault should be processed by
Customer Complaints.

A synopsis of the general procedure to follow is provided on the following page in the form of a flow chart.

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Vdiag No.: 14

Fault finding – Introduction

4. FAULT FINDING PROCEDURE

Check the battery charge and

condition of the fuses

Print the system fault finding log

(available on CLIP and in the Repair
Manual or Technical Note)

Connect CLIP

Dialogue with no
computer? See ALP no. 1

yes
Read the faults

Faults no
present Conformity check

yes

Deal with present faults no

The cause is Fault
still present
solved

Dealing with
stored faults Use fault finding charts (ALPs)

The cause is no
Fault The cause is
no
still present Fault
solved still present
solved

yes
Contact the Techline with the
completed fault finding log

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Vdiag No.: 14

Fault finding – Introduction

4. FAULT FINDING PROCEDURE (continued)

4.1. Wiring check

Fault finding problems

Disconnecting the connectors and/or manipulating the wiring may temporarily remove the cause of a fault.
Electrical measurements of voltage, resistance and insulation are generally correct, especially if the fault is not
present when the analysis is made (stored fault).

Visual inspection
Look for damage under the bonnet and in the passenger compartment.
Carefully check the fuses, insulators and wiring harness routing.
Look for signs of oxidation.

Physical inspection
While manipulating the wiring harness, use the diagnostic tool to note any change in fault status from stored to
present.
Make sure that the connectors are properly locked.
Apply light pressure to the connectors.
Twist the wiring harness.
If there is a change in status, try to locate the source of the fault.

Checking earth insulation

This check is carried out by measuring the voltage (multimeter in voltmeter mode) between the suspect connection
and the 12 V or 5 V. The correct measured value should be 0 V.

Checking insulation against + 12 V or + 5 V

This check is carried out by measuring the voltage (multimeter in voltmeter mode) between the suspect connection
and the earth. In the first instance, the earth may be taken on the chassis. The correct measured value should be 0 V

Continuity check
A continuity check is carried out by measuring the resistance (multimeter in ohmmeter mode), with the connectors
disconnected at both ends. The expected result must be between: 0 Ω < X < 2 Ω for every connection. The line must
be fully checked, and the intermediate connections are only included in the method if this saves time during the fault
finding procedure. The continuity check on the multiplex lines must be carried out on both wires. The measured
value must be between: 0 Ω < X < 2 Ω .

Checking the supply

This check may be carried out using a test light (21 W or 5 W depending on the maximum authorised load)

4.2. Connector check

Note:
Carry out each requested check visually. Do not remove a connector if it is not required.

Note:
Repeated connections and disconnections alter the functionality of the connectors and increase the risk of poor
electrical contact. Limit the number of connections/disconnections as much as possible.

Note:
The check is carried out on the 2 parts of the connection. There may be two types of connection:
– Connector/Connector.
– Connector/Device.

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Vdiag No.: 14

Fault finding – Introduction

1. Visual inspection of the connection:

– Check that the connector is connected correctly and that the male and female parts of the connection are
correctly coupled.
2. Visual inspection of the area around the connection:
– Check the condition of the mounting (pin, strap, adhesive tape, etc.) if the connectors are attached to the
vehicle.
– Check that there is no damage to the wiring trim (sheath, foam, adhesive tape, etc.) near the wiring.
– Check that there is no damage to the electrical wires at the connector outputs, in particular on the insulating
material (wear, cuts, burns, etc.).

Disconnect the connector to continue the checks.

3. Visual inspection of the plastic casing:
– Check that there is no mechanical damage (casing crushed, split, broken, etc.), in particular to the fragile
components (lever, lock, sockets, etc.).
– Check that there is no heat damage (casing melted, darker, deformed, etc.).
– Check that there are no stains (grease, mud, liquid, etc.).

4. Visual inspection of the metal contacts:

(The female contact is called CLIP. The male contact is called TAB).
– Check that there are no bent contacts (the contact is not inserted correctly and can come out of the back of
the connector). The contact comes out of the connector when the wire is gently pulled.
– Check that there is no damage (folded tabs, clips open too wide, blackened or melted contact, etc.).
– Check that there is no oxidation on the metal contacts.

Visual inspection of the sealing:

(Only for watertight connectors)
– Check for the seal on the connection (between the 2 parts of the connection).
– Check the seal at the back of the connectors:
– For unit seals (1 for each wire), check that the unit seals are present on each electrical wire and that they
are correctly positioned in the opening (level with the housing). Check that plugs are present on openings
which are not used.
– For a grommet seal (one seal which covers the entire internal surface of the connector), check that the seal
is present.
– For gel seals, check for gel in all of the sockets without removing the excess or any protruding sections (it
does not matter if there is gel on the contacts).
– For hotmelt sealing (heat-shrink sheath with glue), check that the sheath has contracted correctly on the rear
of the connectors and the electrical wires, and that the hardened glue comes out of the side of the wire.
– Check that there is no damage to any of the seals (cuts, burns, significant deformation, etc.).

If a fault is detected, consult Technical Note 6015A, Repairing electrical wiring.

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Vdiag No.: 14

Fault finding – Introduction

5. FAULT FINDING LOG

IMPORTANT
Any fault on a complex system requires thorough fault finding with the appropriate tools. The
FAULT FINDING LOG, which should be completed during the fault finding procedure, ensures a
record is kept of the procedure carried out. It is an essential document when consulting the
IMPORTANT! manufacturer.

IT IS THEREFORE COMPULSORY TO COMPLETE A FAULT FINDING LOG

EACH TIME IT IS REQUESTED BY TECHLINE OR THE WARRANTY RETURNS
DEPARTMENT.

You will always be asked for this log:

– when requesting technical assistance from Techline,
– for approval requests when replacing parts for which approval is mandatory,
– to be attached to monitored parts for which reimbursement is requested. The log is needed for warranty
reimbursement, and enables better analysis of the parts removed.

6. SAFETY INSTRUCTIONS
Safety rules must be observed during any work on a component to prevent any material damage or personal injury:
– check the battery voltage to avoid incorrect operation of computer functions,
– use the proper tools.

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Fault finding – List and location of components

Clio III

Multimedia connection unit

Connections of the multimedia connection unit

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Fault finding – List and location of components

Display in the passenger compartment

A2 display

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Fault finding – List and location of components

A3 display

Rear view of the display

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Fault finding – List and location of components

For New Twingo

A2 display

A3 display

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Fault finding – Role of components

Role of main components

– Multimedia network interface unit: enables information to be exchanged between the “vehicle” and “multimedia”
multiplex networks.
The multimedia network interface unit is integrated into the display computer on vehicles not equipped with a
navigation system.
If the vehicle is equipped with a navigation system, the multimedia network interface unit is a computer which is
independent of the display: the multimedia connection unit, located behind the glovebox on the passenger side.
The multimedia connection unit (Display or Multimedia connection unit) receives various signals from the vehicle
CAN (speed, status of exterior lights) and retransmits them for the radio via the Multimedia CAN.
The multimedia connection unit (Display or Multimedia connection unit) transmits the activation signal to the radio
and to the other computers participating in the multimedia function when the user switches on the radio or starts the
vehicle.
The multimedia connection unit is involved in the radio anti-theft protection system.
The protection is based on an identifier, the "Vehicle ID", sent on the CAN-V by the instrument panel computer. The
multimedia connection unit reads the "Vehicle ID" on the CAN-V and sends it to the CAN-M for the multimedia type
computers.
The multimedia connection unit allows the optimum configuration of the sound volume according to the vehicle
speed.

– Display: displays various multimedia system data such as the station selected, time, CD listing and satellite
guidance information.

– Radio control satellite: allows the different functions of the multimedia system to be accessed through the radio
control satellite.

– Radio/navigation computer: manages the various multimedia system functions according to user requests and
transmits audio data to the vehicle via the speakers.

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Fault finding – Function

General operation

The multimedia system is involved in the following functions:

– Radio reception (AM, FM).
– Playing CDs/MP3 CDs/navigation map.
– Guidance and navigation system with colour screen.
– Bluetooth hands-free phone.

The use of this multimedia system allows the customer:

– To select radio stations by using the preselections, the list or manual selection.
– To have an automatically-updated radio list.
– To listen to CDs or MP3 CDs.
– To control the radio using the radio control satellite.
– To change various acoustic parameters (bass, treble, fader, etc.).
– To navigate on a colour screen (visual and audio guidance): for this function the system uses GPS, the vehicle
speed wire information and an internal gyroscope.
– To receive traffic information via RDS-TMC and to display it on the navigation map.
– To display the time and temperature on the screen.
– To use the hands-free phone function (sound relayed to the radio speakers) with a Bluetooth phone.
– To be protected by an immobiliser code.

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Fault finding – Configurations

CF007: Vehicle configuration (Carry out this configuration only if the vehicle is not equipped with a Navigation
system).
This command is used to configure the computer according to the vehicle equipment.
After having performed CF007, perform CF012 Lighting.

CF008: Radio
This command is used to configure the computer according to the vehicle equipment.
Reread the configuration LC004 Radio in the Read configuration menu to confirm that the change was correctly
accepted.

CF009: Navigation (Only for Clio III).

This command is used to configure the computer according to the Navigation equipment of the vehicle.
Only use this command on a vehicle equipped with navigation.

CF012: Lighting (Carry out this configuration only if the vehicle is not equipped with a Navigation system)
This command, on New Twingo, is used to configure the luminosity level of the display screen by selecting the type
of radio.
This command, on Clio III, is used to configure the luminosity level of the display screen by selecting the type of
radio, and to confirm the option with or without dimmer.

NOTE: The two types of radio can be distinguished as follows: radio R02 has a telephone button, radio R01 does
not.

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Fault finding – Programming

VP001: "Write VIN"

This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the
computer is replaced. The VIN number is inscribed on the manufacturer's plate.

Procedure for writing the VIN

– Establish dialogue with the computer of the multimedia connection unit
– Select the Repair mode menu.
– Select the Other parameters menu.
– Select line VP001 Write VIN.
– Enter the VIN.
– Exit fault finding mode.
– Switch off the ignition.
– Wait 5 seconds.
– Reread the VIN in the Identification menu for confirmation (ID008 VIN code).

SC002: Vehicle identifier (Only for New Twingo)

This command is used to obtain the vehicle identifier. The SC002 is used to read the "Vehicle ID" entered in the
instrument panel computer and to enter it in the multimedia connection unit and in the display. The vehicle identifier
is contained in this "Vehicle ID".
This command is to be used each time the computer is replaced. The radio will be locked if it does not read a correct
vehicle identifier.

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Vdiag No.: 14

Fault finding – Replacement of components

For information on removing and refitting the multimedia connection unit of the multimedia network, refer to the
repair manual for the vehicle concerned:

If the vehicle is equipped with a Navigation computer (Only on Clio III):

See MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting.

If the vehicle is not equipped with a Navigation computer:

Clio III: See MR 392, Mechanical, 86A, Radio, Display: Removal - Refitting.
New Twingo: See MR 411, Mechanical, 86A, Radio, Display: Removal - Refitting.

Operations to be carried out before replacing the multimedia network interface unit:

Note:
If the radio and the multimedia connection unit (BIC) are replaced simultaneously, the multimedia
connection unit must be configured first (see Configurations and Programming).

1- Before replacing the multimedia connection unit (with Techline approval), read the faults and carry out a
conformity check to check that it is actually defective.
2- After obtaining Techline approval, remove the multimedia connection unit, with the ignition off (wait 1 minute for
the system to shut down completely).
The multimedia network interface units available from the Parts Department are supplied unconfigured.

Operations to be carried out after replacing the multimedia connection unit:

– Connect the diagnostic tool and switch on the system, then establish dialogue with the computer.
– Configure the multimedia connection unit (see Configurations and Programming).
– Configure the computer using command CF007 Vehicle configuration, then perform CF012 Lighting. Only carry
out these configurations on vehicles not equipped with a Navigation system. (see Configurations).
– If a radio is present, configure the computer using command CF008 Radio (see Configurations).
– If a Navigation system is present, configure the computer using command CF009 Navigation (see
Configurations).
– Enter the VIN code using command VP001 Write VIN (see Programming).
– Check that there are no faults and that the multimedia system is operating correctly.

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Fault finding – Fault summary table

Associated
Tool fault Diagnostic tool title
DTC

DF001 9341 Computer configuration

DF002 9344 Computer

DF003 93E3 Screen

DF005 9303 Supply

DF006 9309 Activation signal

DF007 934C Computer

DF008 934D Computer

DF011 9331 External temperature sensor circuit

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Fault finding – Interpretation of faults

DF001 COMPUTER CONFIGURATION

PRESENT 1.DEF: Blank or incomplete configuration
OR
STORED

Conditions for applying fault finding procedures to stored faults:

NOTES
The fault is declared present after the multimedia system has been switched on.

Configure the system (see Configurations and programming).

If the fault is still present, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Vdiag No.: 14

Fault finding – Interpretation of faults

DF002 COMPUTER
PRESENT 1.DEF: Internal electronic fault
OR
STORED

Conditions for applying fault finding procedures to stored faults:

NOTES
The fault is declared present after the multimedia system has been switched on.

If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).
If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault is still present, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Vdiag No.: 14

Fault finding – Interpretation of faults

DF003 SCREEN
PRESENT DEF: No communication with display
OR
STORED

Conditions for applying fault finding procedures to stored faults:

The fault is declared present after the multimedia system has been switched on.
NOTES

If the fault is present, the display does not operate.

If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).

If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault persists, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Vdiag No.: 14

Fault finding – Interpretation of faults

DF005 SUPPLY
PRESENT 1.DEF: Excess voltage
OR 2.DEF: Undervoltage
STORED

Conditions for applying fault finding procedures to stored faults:

The fault is declared present after the multimedia system has been switched on.

Special notes:
The undervoltage fault appears if the computer feed voltage is less than or equal to
7.5 V for at least 1 second.
The overvoltage fault appears if the computer feed voltage is greater than or equal to
NOTES
18.5 V for at least 1 second.

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.

1.DEF NOTES None.

Check the battery and perform an alternator supply test (see 16A, Starting, Charging).

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Fault finding – Interpretation of faults

DF005
CONTINUED

2.DEF NOTES None.

Remove the card from the reader or the key from the ignition, then check the condition of the battery.
Check the battery: leaks, incorrectly fitted, loosened battery terminal, and corrosion.
Check the earth connections of the vehicle: battery/chassis, engine/chassis, starter/engine, alternator/engine,
gearbox/chassis.
If the fault is detected, resolve the abnormal contact fault.

Check the battery and perform an alternator supply test (see 16A, Starting, Charging).

Check the condition of fuse F48 (15 A) for New Twingo or fuses F14 (5 A), F2 (20 A), and unit fuse 710 (15 A) for
Clio III.

Check the connection and condition of the connectors of the display computer, component code 653 or of the
multimedia connection unit computer, component code 1714, depending on the vehicle equipment.
If the connectors are faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.

Disconnect the computer connector and check the conformity of the following connections:
– BCP4 between components 260 and 653 or 1714,
– BPT between components 645 and 653 or 1714,
– BPT3 between components 260 and 653 or 1714,
– NAM between component 653 or 1714 and earth.
If the connection or connections are faulty and there is a repair procedure (see Technical Note 6015A, Electrical
wiring repair, Wiring: Precautions for repair), repair the wiring, otherwise replace it.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Fault finding – Interpretation of faults

DF006 ACTIVATION SIGNAL

PRESENT CO : Open circuit
OR CC.0: Short circuit to earth
CC.1: Short circuit to + 12 V
STORED

Fault finding procedure application conditions:

The fault is declared present after:
The + after ignition feed is activated, then the multimedia system was switched on using
the on/off button.

The fault is declared stored after the vehicle is completely shut off (1 minute after
locking).

NOTES
If the fault is present, the multimedia functions do not operate.

For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

For a vehicle equipped with a Navigation system:

Check the connectors of the multimedia connection unit, component code 1714, of the radio, component
code 261, of the mobile connectivity computer, component code 1959 (depending on equipment), and of the
navigation computer, component code 662.

For a vehicle not equipped with a Navigation system:

Check the connectors of the display, component code 653, of the radio, component code 261, and of the mobile
connectivity computer, component code 1959 (depending on equipment).

If the connectors are faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Fault finding – Interpretation of faults

DF006
CONTINUED

Check the insulation to earth and to +12 V, the continuity, and the absence of interference resistance of the
following connection:
For a vehicle equipped with a Navigation system:
● 34HU between components 1714 and components 261, 662, and, depending on equipment, 1959.

For a vehicle not equipped with a Navigation system:

● 34HU between components 653 and components 261 and, depending on equipment, 1959.

If the connection or connections are faulty and there is a repair procedure (see Technical Note 6015A, Electrical
wiring repair, Wiring: Precautions for repair), repair the wiring, otherwise replace it.

If the fault is still present, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

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Fault finding – Interpretation of faults

DF007 COMPUTER
PRESENT 1.DEF: Internal electronic fault
OR
STORED

If the fault is present, the multimedia function is locked and no computer (radio, radio
NOTES
control satellite, etc.) operates.

If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).

If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault is still present, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

BIC_V14_DF007
MR-413-X44-86D000$090.mif
V1
86D-25
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of faults

DF008 COMPUTER
PRESENT 1.DEF: Internal electronic fault
OR
STORED

If the fault is present, the multimedia function is locked and no computer (radio, radio
NOTES
control satellite, etc.) operates.

If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).

If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault persists, contact your Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

BIC_V14_DF008
MR-413-X44-86D000$090.mif
V1
86D-26
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of faults

DF011 EXTERNAL TEMPERATURE SENSOR CIRCUIT

PRESENT CC.0: Short circuit to earth
OR CC.1: Open circuit or short circuit to +12 V
STORED

Conditions for applying the fault finding procedure to stored faults:

NOTES
The fault is declared present after the ignition is switched off and back on.

Configure the system using CF007 Vehicle configuration followed by CF012 Lighting configuration (See
Configurations and programming).

If the fault is still present, contact the Techline.

Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.

BIC_V14_DF011
MR-413-X44-86D000$090.mif
V1
86D-27
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Conformity check

Only carry out a conformity check after a complete check with the diagnostic tool. The
NOTES values shown in this conformity check are given as a guide.
Application conditions: Engine stopped, ignition on, and the radio switched on.

MAIN SCREEN

Parameter or status Display

Function Fault finding
checked or action and notes

INACTIVE In the event of an inconsistency,

+12 V Side INVALID run fault finding on the UCH (see
Side lights ET004:
lights OFF 87B, Passenger compartment
ON connection unit).

BIC_V14_CCONF
MR-413-X44-86D000$100.mif
V1
86D-28
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Conformity check

Only carry out a conformity check after a complete check with the diagnostic tool. The
NOTES values shown in this conformity check are given as a guide.
Application conditions: Engine stopped, ignition on, and the radio switched on.

FUNCTION: MULTIMEDIA
SUB-FUNCTION: USER SELECTION

Parameter or status
Function Display and notes Fault finding
Checked or action

INACTIVE In the event of an

ACTIVE
inconsistency, run fault
Button ET002: Radio on/off button This status remains
finding on the radio (see 86A,
active until the ignition is
Radio)
switched off.

In the event of an
inconsistency, consult the
Battery voltage PR002: Battery voltage 12 V < X < 15 V
interpretation of fault DF005
Supply.

In the event of an
Indicates the vehicle inconsistency, run fault
Vehicle speed PR003: Vehicle speed
speed in mph (km/h). finding on the ABS (see 38C,
Anti-lock braking system).

In the event of an
inconsistency, run fault
External External
PR004 -40˚C < X < 60˚C finding on the UCH (see 87B,
temperature temperature
Passenger compartment
connection unit).

In the event of an
inconsistency, consult the
Used to simulate the On - interpretation of fault DF006
System activation AC002: On - Off Button
Off Button of the radio Activation signal and run
fault finding on the radio (see
86A, Radio).

MR-413-X44-86D000$100.mif
V1
86D-29
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Conformity check

Only carry out a conformity check after a complete check with the diagnostic tool. The
NOTES values shown in this conformity check are given as a guide.
Application conditions: Engine stopped, ignition on, and the radio switched on.

FUNCTION: MULTIMEDIA (CONTINUED)

SUB-FUNCTION: USER SELECTION

Parameter or status
Function Display and notes Fault finding
Checked or action

In the event of an
Repeat button inconsistency, consult the
ET009:
(only on Clio III) interpretation of status
ET009.

In the event of an
inconsistency, consult the
ET020: Mute button
interpretation of status
ET020.

In the event of an
inconsistency, consult the
ET011: + button
interpretation of status
ET011.

In the event of an
PRESSED inconsistency, consult the
Button ET012: - button
RELEASED interpretation of status
ET012.

In the event of an
inconsistency, consult the
ET023: Source button
interpretation of status
ET023.

In the event of an
inconsistency, consult the
ET024: Mode button
interpretation of status
ET024.

In the event of an
inconsistency, consult the
ET025: Telephone button
interpretation of status
ET025.

In the event of an
UPWARDS
inconsistency, consult the
Wheel action ET017: Wheel action DOWNWARDS
interpretation of status
INACTIVE
ET017.

MR-413-X44-86D000$100.mif
V1
86D-30
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Conformity check

Only carry out a conformity check after a complete check with the diagnostic tool. The
NOTES values shown in this conformity check are given as a guide.
Application conditions: Engine stopped, ignition on, and the radio switched on.

FUNCTION: MULTIMEDIA
SUB-FUNCTION: DISPLAY

Parameter or status
Function Display and notes Fault finding
Checked or action

This command is used

Display AC001: Display test to test the liquid crystal None
screen of the display.

In the event of an
OFF inconsistency, run fault
ON finding on the UCH (see
ET004: +12 V Side lights
INVALID 87B, Passenger
INACTIVE compartment
connection unit).
Lighting
In the event of an
inconsistency, consult the
interpretation of ALP 4
PANEL GAP
ET007: Brightness Lighting does not
NIGHT
change when the
vehicle lights are
switched on.

MR-413-X44-86D000$100.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Status summary table

Tool status Diagnostic tool title

ET002 Radio on/off button

ET004 +12 V Side lights

ET007 Brightness

ET009 Repeat button (only on Clio III)

ET011 + button

ET012 - button

ET017 Wheel action

ET020 Mute button

ET023 Source button

ET024 Mode button

ET055 Telephone button

MR-413-X44-86D000$110.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of statuses

ET009 REPEAT BUTTON

ET011 + BUTTON
ET012 - BUTTON
ET020 MUTE BUTTON
ET023 SOURCE BUTTON
ET024 MODE BUTTON
ET025 TELEPHONE BUTTON

PRESSED: This means that the button is pressed.

STATUS DEFINITION
RELEASED: This means that the button is released.

There must be no present or stored faults.

Note: ET009 Repeat button is not present on the New Twingo.

NOTES
For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

Check the condition and connection:

● of the radio control satellite connector, component code 1519 (for Clio III) or component code 325 (for New
Twingo).
● of the display connector, component code 653, or the multimedia connection unit connector, component code
1714, depending on the vehicle equipment.
If the connectors are faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.

AFTER REPAIR Repeat the conformity check from the start.

BIC_V14_ET009 / BIC_V14_ET011 / BIC_V14_ET012 / BIC_V14_ET020 / BIC_V14_ET023 / BIC_V14_ET024 / BIC_V14_ET025

MR-413-X44-86D000$120.mif
V1
86D-33
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of statuses

ET009
ET011
ET012
ET020
ET023
ET024
ET025
CONTINUED

Using the universal bornier, check the insulation, continuity and the absence of interference resistance on
the following connections:
● 34AT between components 1519 (or 325) and 653 (or 1714),
● 34AR between components 1519 (or 325) and 653 (or 1714),
● 34AS between components 1519 (or 325) and 653 (or 1714),
● 34AQ between components 1519 (or 325) and 653 (or 1714),
● 34AU between components 1519 (or 325) and 653 (or 1714),
● 34AP between components 1519 (or 325) and 653 (or 1714).
● 34AO between components 1519 and 653 (or 1714) (only for Clio III).
If the connections are faulty and if there is a repair procedure (see Technical Note 6015A, Electrical wiring
repair, Wiring: Precautions for repair), repair the wiring, otherwise change the wiring.

Replace the radio control satellite (see MR 392 (Clio III) or MR 411 (New Twingo), Mechanical, 86A, Radio,
Radio satellite control: Removal - Refitting).
If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).

If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault is still present, contact Techline.

AFTER REPAIR Repeat the conformity check from the start.

MR-413-X44-86D000$120.mif
V1
86D-34
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of statuses

WHEEL ACTION
ET017

Downwards: This means that the wheel is turned downwards.

STATUS DEFINITION Upwards: This means that the wheel is turned upwards.
Inactive: This means that there is no action on the wheel.

There must be no present or stored faults.

For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
NOTES
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

Check the condition and connection:

● of the radio control satellite connector, component code 1519 (for Clio III) or component code 325 (for New
Twingo).
● of the display connector, component code 653, or the multimedia connection unit connector, component code
1714, depending on the vehicle equipment.
If the connectors are faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.

Using the universal bornier, check the insulation, continuity and the absence of interference resistance on the
following connections:
● 34AT between components 1519 (or 325) and 653 (or 1714),
● 34AR between components 1519 (or 325) and 653 (or 1714),
● 34AS between components 1519 (or 325) and 653 (or 1714),
● 34AQ between components 1519 (or 325) and 653 (or 1714),
● 34AU between components 1519 (or 325) and 653 (or 1714),
● 34AP between components 1519 (or 325) and 653 (or 1714).
● 34AO between components 1519 and 653 (or 1714) (only for Clio III).

If the connections are faulty and if there is a repair procedure (see Technical Note 6015A, Electrical wiring
repair, Wiring: Precautions for repair), repair the wiring, otherwise change the wiring.

AFTER REPAIR Repeat the conformity check from the start.

BIC_V14_ET017
MR-413-X44-86D000$120.mif
V1
86D-35
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Interpretation of statuses

ET017
CONTINUED

Replace the radio control satellite (see MR 392 (Clio III) or MR 411 (New Twingo), Mechanical, 86A, Radio,
Radio satellite control: Removal - Refitting).

If the vehicle is equipped with a Navigation computer (only on Clio III), replace the multimedia connection unit (see
MR 392, Mechanical, 83C, On-board telematics system, Multimedia network interface unit: Removal -
Refitting).

If the vehicle is not equipped with a Navigation computer, replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting).

If the fault is still present, contact Techline.

AFTER REPAIR Repeat the conformity check from the start.

MR-413-X44-86D000$120.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Parameter summary table

Tool Parameter Diagnostic tool title

PR002 Battery voltage

PR003 Vehicle speed

PR004 External temperature

MR-413-X44-86D000$130.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Command summary table

Tool
Diagnostic tool title Description
command

This command is used for clearing the stored

RZ001: Fault memory
faults from the computer.

This command is used to test the liquid crystal

AC001: Display test
screen of the display.

This command is used to simulate the pressing

AC002: On/Off Button
of the On/Off button of the radio.

MR-413-X44-86D000$140.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Customer complaints

Only refer to the customer complaints after performing a complete check using
NOTES
the diagnostic tool.

NO DIALOGUE WITH THE COMPUTER ALP 1

THE RADIO CONTROL SATELLITE DOES NOT OPERATE OR OPERATES POORLY ALP 2

THE VOLUME DOES NOT INCREASE WITH THE VEHICLE SPEED ALP 3

THE RADIO AND/OR THE DISPLAY REMAINS LIT FOR 1 MINUTE AFTER LOCKING THE
ALP 4
VEHICLE (ON NEW TWINGO ONLY)

MR-413-X44-86D000$150.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 1 No dialogue with the computer

For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.
NOTES

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

Try to establish dialogue with a computer on another vehicle to check that the diagnostic tool is not faulty. If the
diagnostic tool is not causing the fault and dialogue cannot be established with any other computer on the same
vehicle, it may be that a faulty computer is disrupting the fault finding line.
Use a process of successive disconnections to locate this computer.
Check the battery voltage, component code 107, and perform the necessary operations to obtain the correct
voltage (12 V < X < 15 V).

Check the presence and condition of the computer supply fuses:

– for New Twingo: F48 (15 A),
– for Clio III: F14 (5 A), F2 (20 A) and unit fuse 710 (15 A).
Check the connection of the display connector, component code 653, or the multimedia connection unit connector,
component code 1714, and the condition of its connections.
If the connector(s) is faulty and if there is a repair procedure (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.
Check that the computer is correctly supplied by checking the following connections:
– BCP4 between components 260 and 653 or 1714,
– BPT between components 645 and 653 or 1714,
– BPT3 between components 260 and 653 or 1714,
– NAM between component 653 or 1714 and earth.
If the connection(s) is faulty and there is a repair procedure (see Technical Note 6015A, Electrical wiring repair,
Wiring: Precautions for repair), repair the wiring, otherwise replace it.

AFTER REPAIR When communication is established, deal with any faults indicated.

BIC_V14_ALP1
MR-413-X44-86D000$160.mif
V1
86D-40
 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 1
CONTINUED

Check that the diagnostic socket, component code 225, is correctly supplied on the following connections:
– for New Twingo:
– BP19 between components 225 and 1016 (+ before ignition feed),
– NAM and MAN (left-hand drive) or MAM (right-hand drive) of component 225.
– for Clio III:
– BP32 between components 225 and 260 (+ before ignition feed),
– NAM and MK of component 225.
Check the continuity and insulation of the following connections:
– 107W and 107X between components 225 and 653 or 1714,
– 133B and 133C between components 225 and 653 or 1714.
If the connection(s) is faulty and there is a repair procedure (see Technical Note 6015A, Electrical wiring repair,
Wiring: Precautions for repair), repair the wiring, otherwise replace it.

If dialogue is still not established after these various checks, replace the computer, component code 653 (see
MR 392 (Clio III) or MR 411 (New Twingo), Mechanical, 86A, Radio, Display: Removal - Refitting) or 1714
(see MR 392 (Clio III), Mechanical, 83C, On-board telematics system, Multimedia network interface unit:
Removal - Refitting).

If the fault is still present, contact Techline.

AFTER REPAIR When communication is established, deal with any faults indicated.

MR-413-X44-86D000$160.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 2 The radio control satellite does not operate or operates poorly

For a vehicle equipped with a Navigation computer, use component 1714, Multimedia
connection unit, for fault finding on the Multimedia interface unit.
Otherwise use component 653, display computer.
NOTES

Use the Wiring Diagrams Technical Note for Clio III or New Twingo.

Does the display operate? NO See ALP1 No dialogue with the computer.

YES

Check the statuses of the radio control satellite (see

Conformity check)

Are the checks correct? YES

Contact the Techline.
NO

Carry out another fault finding check on the system.

AFTER REPAIR
Deal with any faults.

BIC_V14_ALP2
MR-413-X44-86D000$160.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 2
CONTINUED 1

A
NO

Check the condition and the connection of the satellite

control connector, component code 325 (New Twingo)
or 1519 (Clio III).
If the connector is faulty and there is a repair method (see
Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the connector,
otherwise replace the wiring.

Check the continuity, insulation and the absence of

interference resistance on the following connections:
● 34AT, between components 653 or 1714 and 325
(New Twingo) or 1519 (Clio III),
● 34AR, between components 653 or 1714 and 325
(New Twingo) or 1519 (Clio III),
● 34AS, between components 653 or 1714 and 325
(New Twingo) or 1519 (Clio III),
● 34AQ, between components 653 or 1714 and 325
(New Twingo) or 1519 (Clio III),
● 34AU, between components 653 or 1714 and 325
(New Twingo) or 1519 (Clio III),
● 34AP between components 653 or 1714 and 325 (New
Twingo) or 1519 (Clio III),
● 34AO between components 653 or 1714 and 1519
(Clio III only).
If the connection or connections are faulty
and there is a repair procedure (see
Technical Note 6015A, Electrical wiring
Are the checks correct? NO repair, Wiring: Precautions for repair),
repair the wiring, otherwise replace it.

YES

B C

Carry out another fault finding check on the system.

AFTER REPAIR
Deal with any faults.

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 BIC
MULTIMEDIA CONNECTION UNIT
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Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 2
CONTINUED 2

B C
YES

Replace the radio control satellite, component code 325

(see MR 392 (Clio III) or MR 411 (New Twingo),
Mechanical, 86A, Radio, Radio satellite control:
Removal - Refitting). If the fault is still present, contact Techline.

If the fault is still present:

If the vehicle is equipped with a Navigation computer
(only on Clio III), replace the multimedia connection unit
(see MR 392, Mechanical, 83C, On-board telematics
system, Multimedia network interface unit: Removal
- Refitting).

If the vehicle is not equipped with a Navigation computer,

replace the display (see MR 392 (Clio III) or MR 411
(New Twingo), Mechanical, 86A, Radio, Display:
Removal - Refitting).

If the fault is still present, contact Techline

Carry out another fault finding check on the system.

AFTER REPAIR
Deal with any faults.

MR-413-X44-86D000$160.mif
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

ALP 3 The volume does not increase with the vehicle speed.

NOTES Consult the user manual to make the adjustments.

Check the value of the volume correction

according to the speed.

Is the value 0? YES Put the value to 2.

NO

Contact the Techline.

Carry out another fault finding check on the system.

AFTER REPAIR
Deal with any faults.

BIC_V14_ALP3
MR-413-X44-86D000$160.mif
V1
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 BIC
MULTIMEDIA CONNECTION UNIT
86D
Vdiag No.: 14

Fault finding – Fault Finding Chart

The radio and/or the display remains lit for 1 minute after locking
ALP 4
the vehicle (on New Twingo only)

NOTES None.

Explain to the customer that this operation is normal on New Twingo.

Carry out another fault finding check on the system.

AFTER REPAIR
Deal with any faults.

BIC_V14_ALP4
MR-413-X44-86D000$160.mif
V1
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