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HPE

IHG Global Technology Support monitors hotel servers and notifies property contacts when hardware issues are detected. They recently detected potential hard drive failures on multiple servers at a property. While an HP technician can replace failed drives, local technicians should not manage the RAID arrays where hotel data is stored and should contact IHG support if help is needed with the RAID. IHG support can be reached by phone or online for hardware assistance.

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raj kumar
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21 views

HPE

IHG Global Technology Support monitors hotel servers and notifies property contacts when hardware issues are detected. They recently detected potential hard drive failures on multiple servers at a property. While an HP technician can replace failed drives, local technicians should not manage the RAID arrays where hotel data is stored and should contact IHG support if help is needed with the RAID. IHG support can be reached by phone or online for hardware assistance.

Uploaded by

raj kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Dear James/Syed,

Greetings from IHG Global Technology Support.

“We are from the IHG Global Service & Support (GSS) team and as a part of our
technical service activities, we perform system monitoring of your HP Switch.
Occasionally, a system issue is logged indicating switch is not communicating. When
we see this issue, our team creates a ticket on your behalf, We need to reboot your
HPE 24 port switch.

We have called in the property and spoke with scoot. As per him, he is not aware
about HPE office connect 24 G device.

We nee your support to fix this issue.

Should you need any other assistance, please feel free contact us at 18008104499
and follow the options for hardware support.

http://www.ihgmerlin.com/globalsupport.

Best Regards,
Ravi Kumar
GSS Service Desk Level 2
InterContinental Hotels Group

Dear Vincent,

Greetings from IHG Global Technology Support.

“We are from the IHG Global Service & Support (GSS) team and as a part of our
technical service activities, we perform system monitoring of your HP PMS server.
Occasionally, a system issue is logged indicating a potential degradation or
failure of a hardware (Hard drive) component in your server. When we see these
failures, our team creates a ticket on your behalf, gathers technical system logs
for the HP certified engineer to evaluate, and potentially determine if there is a
need for on-site repair. This is a notification to advise you that the following
hardware server error was logged, and we have created a ticket on your behalf. An
HP technician will follow-up with you to secure a scheduled date and time for on-
site repair.”

Should you need any other assistance, please feel free contact us at 18008104499
and follow the options for hardware support.

http://www.ihgmerlin.com/globalsupport.

Best Regards,
Ravi Kumar
GSS Service Desk Level 2
InterContinental Hotels Group
http://www.ihgmerlin.com/globalsupport

Dear User,

Greetings from IHG Global Technology Support.

We are from the IHG Global Service & Support (GSS) team and as a part of our
technical service activities, we perform system monitoring of your HPE PMS server.
We got some notification that potential degradation or failure of a hardware (Hard
drive) component on the multiple servers. When we see these failures, our team
creates a ticket on behalf of user, gathers technical system logs for the HP
certified engineer to evaluate, and potentially determine if there is a need for
on-site repair.

This is a note that CE Tech will not allow access to the RAID\SSA or should not
manage RAID where Hotel Data is stored on HDDs. Only replace the HDD if on-site
technicians require help; if they do, they should contact amerihgsupport-L2-
[email protected].
We will assist them as soon as possible they can also contact us at 18008104499 and
follow the options for hardware support.

http://www.ihgmerlin.com/globalsupport.

Best Regards,

Ravi Kumar

GSS Service Desk Level 2

InterContinental Hotels Group

http://www.ihgmerlin.com/globalsupport

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