AT&T SD-WAN with

Cisco
Move, Add, Change, Disconnect
(MACD)
Support Guide

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AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.
AT&T SD-WAN with Cisco

MACD Information

• AT&T SD-WAN with Cisco Offer Introduction

• AT&T SD-WAN with Cisco MACD Overview
• AT&T SD-WAN with Cisco High-Level MACD Process
• MACD Types Defined & Target MACD Processing
Intervals / Objectives
• List of available SD-WAN with Cisco MACD’s
• AT&T’s Business Center Portal Information
• Includes access to CR Web Tool User Guide & Job Aids

❖ This guide provides insight into MACD capabilities for AT&T’s SD-WAN with Cisco
offering. AT&T’s SD-WAN with Cisco offer utilizes the same MACD processes
established for AT&T’s Managed Router Service (MRS), so any references to MRS
within the documentation and supporting tools are acceptable.

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trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of
their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under
written agreement.
AT&T SD-WAN with Cisco Offering….
AT&T’s SD-WAN with Cisco service offering utilizes Cisco (formerly
Viptela) technology at the edge, which can be combined with a variety
of global network connectivity options, that provides customers with
end-to-end application performance and availability.

Key features of AT&T SD-WAN with Cisco offering include:

✓ Dynamic, policy-based application aware routing

✓ Multi-tenant Cloud VMBS Orchestrator/Management Servers

✓ Network agnostic: solutions can run over any public or private

network
✓ AT&T Managed by a proven, world-class support model
✓ Available in locations around the globe

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MACD Support Guide
AT&T SD-WAN with Cisco MACD Overview
➢ Upon successful turn-up of AT&T’s SD-WAN with Cisco
service, customers can easily submit move, add, change and
disconnect (MACD) requests via AT&T’s Business Center
portal to manage their service. The portal provides access
to the CR Web tool which allows customers (or approved
AT&T sales partners) to submit MACD requests which
ultimately get routed to the assigned AT&T Managed
Solutions Implementation Manager (MSIM) for processing.
➢ Although the portal is the preferred method, customers
and/or AT&T Sales partners can also reach out to the
assigned AT&T Managed Solutions Implementation
Manager (MSIM) directly via email or phone.
➢ AT&T’s MSIM ensures the appropriate MACD support
resources are engaged and manages prompt completion of
the request.

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AT&T SD-WAN with Cisco
High – Level Customer Service Request (MACD) Process

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AT&T SD-WAN with Cisco
MACD Types and Target Processing Intervals / Objectives
Logical MACD requests are delivered by AT&T as a result of a formal request submitted via the Business Center
portal’s CR Web tool or direct engagement of the MSIM. Standard Services include the following MACD activities:
➢ Device Configuration
➢ Application of Policies (Device/User/Security)
➢ Field installation
Changes are scheduled based on complexity:

Request Description Target Objective*

Simple Logical Standard lifecycle request for individual feature or configuration change on an individual device or site. A simple Completion within Five (5)
MACD remote change affects a single Supported Device and can be performed remotely. AT&T LE executes the change; no Business Days
downtime expected, done remotely, and does not require a dispatch.

Complex Logical Standard lifecycle request for multiple features or configuration changes on a single device or mass configuration Completion within Ten
MACD change across multiple devices or sites. Complex Remote changes that are performed on Supported Devices could (10) Business Days
have an impact on other Supported Devices or sites within the Network. AT&T LE engages DTAC; possible downtime
expected, may or may not be done remotely, and may or may not require a dispatch.

Other MACD Standard lifecycle request for multiple features or configuration changes on a single device or mass configuration N/A – Requires negotiation
change across multiple devices or sites, may be either simple or complex, but with designated field service provider between customer and
in attendance at the customer location performing tasks under direction of AT&T. All complex on-site MACDs will AT&T. Handled on a case-
be subject to the Change Control process and may be handled on a project basis when applicable. by-case basis and interval
objective to be negotiated.

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AT&T SD-WAN with Cisco – MACD Matrix
Type of Change MACD Description
Device Template Changes • Reassigning from one device template to another device template – Complex
Localized Policy Add/Change • Netflow – Simple
*performed by AT&T • QoS Map – Simple
• Access Control List – Simple
• Add Routing Policy – Complex
• AVPN transport COS Change and corresponding SD-WAN – Simple

Centralized Policy Add/Change • Add , Change and Create Topology – Complex

*performed by AT&T • Add / Creating Application Routing - Complex
• Change Application Routing - Simple
• Add / Creating Traffic Data – Complex
• C Flow D – Simple
• Site to Site SLA configuration - Complex
• NAT configured from traffic data - Complex

Policy List • Traffic classification access list per network charge/per router charge – simple
Feature Template Changes • Add, Remove, Change Transport Change – Complex
• Adding / Removing LAN interface
• WAN IP address
• WAN IP address change PE & CE
• Speed/duplex settings on WAN port
• Speed change for WAN2 port
• Static Routes on the WAN interface
• BGP WAN settings (ASN, route-maps, Community Values, filter-lists)
• MD5 for WAN dynamic routing protocols
• Class of Service (COS) profile on WAN link (policy-maps, class-maps)
• Change existing config or Add/Remove transport option of WAN transport via templates (Adding LTE as a second option to get to the internet; change shaping from 100 to 500;
change IP on the ADI transport) - Complex
• Changes to WAN transport failover config (timers, settings) – Complex
• Customer Loopback (performed during LAN migration) – Simple
• PAT on Hardware Appliance – Simple
• MD5 for LAN dynamic routing protocols - Complex
• VRRP - Simple
• GRE/ IPSEC tunnels – Complex

CLI Template Changes • Transport Change – Complex

Certificates • Cisco Certificate (control plane attachment) refresh overlay components vManage, vBond, vSmart – Simple

Speed/Bandwidth Changes • Software (changing from one part number to another) and License upgrades; no hardware change - Simple

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8 marks are the property of their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.
 AT&T’s Business Center Portal – Digital Experience
Business Center, AT&T’s award winning self-service web
portal, provides important account and service
information.
Specific to MACD support, users can access the Client
Request web tool (CR Web) to…

• Submit new MACD requests

• Query status and due dates on existing MACD

requests

• Modify or add notes to an existing MACD request

• …and more!

Visit the Business Center portal Learning page for more details including portal functionality
job aids, tutorial videos, how to engage portal support, etc.

A detailed step-by-step User Guide for the Client Request System (CR-Web tool) is made available
via the portal’s Learning page or by clicking here for direct access - CR Web User Guide

© 2020 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other
marks are the property of their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.