It 

is a research discipline of identifying business needs and determining solutions to business problems.

- Business analysis

Business analysts do not work solely on developing software systems, but work across the organization,
solving business problems in consultation with business stakeholders.

- True

In order to understand the role of a business analyst it is imperative to, first of all, understand what a
business is and about the complexities involved in operating a business entity.

- True

Business organization is any entity that takes in inputs (financial or non-financial resources) and converts
them into outputs through various business processes.  

- True

A _______ is a set of interrelated activities that are carried out by a business in an organized manner in
order to convert the inputs to outputs.

- process 

Inputs can be products, services or results.

- False

________ are intangible but they too have features or characteristics that add value to customer
expectations.

- Services 

This environment within the organization (different business units, functional units, and the employees)
is known as the ‘__________’ or Internal Environment.

- MICRO

___________ environment consists of immediate inbound and outbound logistics service providers in the
supply chain

- MESSO

‘__________’ a.k.a external environment consists of the external stakeholders including government,
regulatory bodies, technology service providers, competitors, partners, vendors, etc.

- MACRO

These entities in the business context (business environment) are all known as stakeholders (individuals
or groups that influence (impacts) or have an interest in the organization.

- True
All organization intends to operate at the same level all the time.

- False

A/An _________ is some limitation within the organization or from the environment that is hindering the
progress of an organization.

- business problem

A/An ___________ is some area which the business has not still ventured into, but one that can have a
positive influence on the organization’s fortunes.

- opportunity

Business Analysts does not play a pivotal role in digital transformation projects carried out by
organizations.

- False

The BA must be able to understand and decipher requirements elicited and be able to devise solutions
to overcome problems faced by customers.

- Analytical Thinking & Problem Solving

A BA is expected to look at needs of stakeholders thinking from different perspectives and suggest
unorthodox solutions

- Creative Thinking

The context of business analysis refers to the analyst’s ability to make selection of a course of action or
to be able to facilitate such a thinking process.

- Decision Making

The BA must instead be able to listen, observe, learn and understand whatever is required to facilitate
the process of providing solutions for problems and opportunities.

- Learning

A BAs role is to understand customer problems and be able to recommend suitable solutions.

- Problem Solving

It is a research discipline of identifying business needs and determining solutions to business problems.

- Business analysis

In order to understand the role of a business analyst it is imperative to, first of all, understand what a
business is and about the complexities involved in operating a business entity.

- True
Technological factors affect marketing and the management thereof in   distinct way/s:

- New ways of producing goods and services All of the above

Business organization is any entity that takes in inputs (financial or non-financial resources) and converts
them into outputs through various business processes.  

- True

There are several key goals or motivations for implementing current state analysis, including:

- All of the above

Technological factors affect marketing and the management thereof in   distinct way/s:

- All of the above

Strategic analysis is the foundation for understanding the strategic gap – the difference between the
current position and the desired position of the organization.

- True

Current state and future state process analysis go hand-in-hand when you are evaluating business
processes.

- True

The areas that involve the shared belief and attitudes of the population.

- Social Factors

If the answer to the questions posed in the assessment stage is “Yes” or “Sure,” we undergo a planning
stage where the company proposes strategic alternatives.

- False

Market transactions, when performed with good command on timing, generate no returns.
- False

The external environment encompasses everything that the company can not control:

- all of the above

This refers to the process of conducting research on a company and its operating environment to
formulate a strategy. 

- Strategic analysis 

An individual, a group of people, or an organisation who can affect or be affected positively or

negatively by your project.
- stakeholder

The definition of strategic analysis may differ from an academic or business perspective, but the process
involves several common factors:

- Identifying and evaluating data relevant to the company’s strategy

A word that comes from Greek and means primary structure.

- Architecture

Quick and short-term profits can be earned with good market timing.

- True

 ____________ is a framework or tool used by marketers to analyse and monitor the macro-environmental
(external marketing environment) factors that have an impact on an organisation.

- PESTEL analysis

A good Current State Analysis helps to change the culture of the organisation.

- True

The benefits of identifying the right stakeholders and properly analysing them is that:

- All of the above

_________ include - health and safety, equal opportunities, advertising standards, consumer rights and
laws, product labelling and product safety.

- Legal factors

 SWOT means Strengths Weaknesses Opportunities _________.

- Threats

When an analyst performs fundamental analysis on a stock or any security for that matter, he puts
forward some assumptions which correlate to the timing of the buy or sell decisions pertaining to the
stock. 

- True
At the highest level, corporate strategy involves high-level strategic decisions that will help a company
sustain a competitive advantage and remain profitable in the foreseeable future.

- True

When performing the scope control process, which of the following statements is correct?

- Scope control is performed in concert with other control processes

SMART stands for smart, measurable, achievable, _________ and time-bound.

- relevant

Validate Scope defines a process that:

-  Formalizes acceptance of completed project deliverables

The validate scope process can occur at the end of the project or at the end of a project phase. What is
used to validate the scope of the deliverables?

- Inspection

______________ defines the design of a business operation, usually described in terms of business
capabilities and supporting technology capabilities.

- Business Architecture

Too often, business processes and product scope are defined at a very low level

- False

Project Charter is an input to all of the following processes EXCEPT:

- Create WBS

Having a scope change control process without also having a well-defined product scope statement will
most likely result in failure. 

- True

Which of the following can be BEST described as a characteristic of Work Package?

- Can be scheduled

The characteristics, features, or function of the product or service that is to be built. 

- Solution Scope

All of the below are inputs to Define Scope process EXCEPT:

- Project Management Plan

What is scope decomposition?

- Breaking down the work to the work package level

The future state description includes the new, modified and removed components of the enterprise.

- True

Who creates the scope baseline?

- The project team

Work Performance Measurement is an output of which process:

- Control Scope

The future state can range from simple changes such as removing a feature in an application to complex
changes such as entering a new market.

- True

The strategic objective of a scope statement is to define focus

- True

_____________ includes all the work that needs to be done to create a product, or deliver a service or
result.

- Project Scope
This is used to set boundaries which would be used to limit the available solutions which would be
considered for implementation.

- Scope of solution space

 Validate Scope can be BEST described as the process of

- Obtaining stakeholder's formal acceptance of the project deliverables

_______________ is defined as “an uncertain event or condition that, if it occurs, has a positive or negative
effect on a project’s objectives”

- Project risk

The cost per risk for risks discovered early in the project is often more than the cost per risk for risks
discovered late because there is more opportunity for the risk to impact several dimensions of the
project.

- False

The purpose of risk management is to eliminate all project risk.

- False

Which of these is not a source of risk? 

- Functional Risk

When there is only one possible outcome to a decision, risk or uncertainty is present.

- False

A list of all possible states of nature and their probabilities is referred to as a probability distribution.

- True

The risk register is a living document and new risks can be added as they are discovered.

- True

Which of the following statements best describes risk? 

- Uncertainty when looking to the future

When complete, the risk register presents the results of both qualitative and quantitative risk analysis as
well as risk response planning.

- True

When the impact of an event is negative, it is considered a risk; when the impact is positive, the event is
considered an opportunity.

- False

A risk management plan should define who has responsibility for causing each risk and hold the
responsible party directly accountable for developing an appropriate solution.

- False

The one area where a rules-based approach to risk management may be sufficient to mitigate or
eliminate risk. 

- Internal Risk

A payoff matrix shows the profit that would be earned under certainty, risk, and uncertainty so the
decision maker can choose which is best.

- False

The risk register is a component of the project management plan that describes how risk management
activities will be structured and performed on a project.

- False

Does the project manager look into risks:

- In the Project 

Risk refers to a situation in which the probability of each possible outcome to a decision is unknown or
meaningless.

- False

The primary output of Identify Risks is the Risk Identification Matrix (RIM).
- False

Decisions made under risk require a decision maker to choose both a strategy and a state of nature.

- False

The process of defining how to conduct risk management activities for a project is known as Project Risk
Absorption Methodology (PRAM).

- False

A project risk is anything that may impact the project team's ability to achieve the general project
success measures and the specific project stakeholders' priorities.

- False

The owner is responsible for ensuring the continued viability of the project and that the benefits defined
in the business case are realized after project completion.

- False

Cases dealing with an organization’s experiences and efforts to solve problems are described as:

- factual cases organizational cases functional cases

_____________ are concerned with employee engagement and company objectives.

- Leadership departments

___________ are concerned with making communication within the organization easier, employee
engagement, cost savings and collaboration.

- Internal communications departments

Logical links between two events/facts are established by discovering:

- casual links
A case, in management studies, gives an account of:

- management problems
All case studies involve documentation of the process of:

- strategic decision-making

In a case study, the executive summary is placed:

- at the beginning

Benefits can be defined as detail savings in terms of revenue and productivity that are a result of
achieving greater efficiency

- True

The ability to think critically reflects a:

- questioning mind

The executive summary helps the decision-maker:

- learn about the problem without reading the case fully

Sustainable packaging is an oxymoron – to embrace it as part of the solution, part of the problem, is
good for resilience on a resource-poor planet.

- False

In the scientific study of a problem, opinions are not allowed because they are not:

- facts

The driving force when deciding how to build a business case will be how to demonstrate the value your
project will deliver.

- True

_____________ are concerned with customer service, collaboration and easy mobile access to key company
information.

- Marketing and sales departments

The business case captures the reasoning for initiating a project or task. It is the information needed for
authorization of the project.
- True

The business case is a key output to the project management plan .

- False

In the conclusions section of an industry-based case study, the recommended action plan is fully
analysed in terms of its:

- viability, feasibility, and benefit to the company

___________ are concerned with technical objectives they want to achieve and becoming closer to
business processes.

- IT departments

The first requirement for being able to write an analysis of a theoretical case is thorough knowledge of
the concerned:

- subject

Corporate, business, and functional strategies differ in

- all of the above.

The Process component of your change strategy sketches out a high-level roadmap to get you from
where you are today to where you need to be to achieve results from your change

- True

Which level of strategy impacts the operating staff to the greatest degree during their daily work
experiences?

- functional strategy

Corporate strategy refers to the firm's ability to match the opportunities in the business environment
with

- the choice of what business the firm will be engaged in.

In order for the strategy to be implemented effectively, leadership/sponsorship at all levels needs to
support and spearhead the change initiatives.
- True

The competitive methods of a company should reflect its management philosophy, which calls for

- anticipatory action in the face of rapid change.

Strategic formulation is done

- as a process.

In essence, an organization's strategy provides a basic understanding of

- how the organization will compete.

Indicate the item that is not accurate in describing of different strategies.

- Functional strategies direct the efficient allocation of the organization's resources to each of the
various divisions.

In the present environment, functional level strategies require that

- the management team synthesize and integrate the knowledge they possess in each functional area.

Building an effective change strategy will weaken your change and increase its cost.

- False

As you move through your change process, you must ensure that your values and principles have
intangible influence on your design requirements.

- False

Indicate the item that does not reflect the essence of strategy.

- In order to achieve the results expected by the stakeholders in the firm, strategy should be done every
three years.

What issues might confront the corporate strategist after the corporate strategy has been designed?

- All of the above.

In order to realize its intended strategy, management of the firm must focus all its energies on
alignment between

- core competencies and competitive methods.

The ability to quickly and efficiently respond to change is optional to survive within today’s volatile
working environment.

- False

The content of your change is as important as your people strategies.

- False

Giving targets a sense of control is key if you want your change to be implemented with less resistance,
and at speed.  

- True

What are the most important components for business level strategy making?

- The distinctive competencies of the firm and its competitive methods

Change is all about taking a good idea or new direction and making it real.

- True

It is a research discipline of identifying business needs and determining solutions to business problems.

- Business analysis

It is a research discipline of identifying business needs and determining solutions to business problems.

- Business analysis

 SWOT means Strengths Weaknesses Opportunities _________.

- Threats

This refers to the process of conducting research on a company and its operating environment to
formulate a strategy. 
- Strategic analysis 

What is the term for the action in which managers at an organisation analyse the current situation of
their organisation and then develop plans to accomplish its mission and achieve its goals?

- Strategy formulation

In the 'five forces model', what is the type of competitive activity that exists between organisations?

- The level of rivalry

Profitability stemming from how well a firm positions itself in the market is a key feature of which
writer's view on strategy?

- Michael Porter

What does PEST stand for?

- Political, economic, social, technological

Which one is not an element in the primary activities of a value chain?

- Procurement

What is the term used in Ansoff's matrix for increasing market share with existing products in existing
markets?

- Market penetration

Vertical integration forwards is when a firm mergers or acquires another…

- Towards the consumer

When does an acquisition take place?

- Two unequal partners become one after a buyout.

Of what is advertising a form?

- Differentiation
What is the term for the extent to which competition in one country is influenced by competition in
other countries?

- Globalisation

Corporate strategy focuses on the firm’s decisions at an operational level (e.g. in marketing).

- False

A focus strategy is one based on a broad competitive scope.

- False

Which of the following statements best describes risk? 

- Uncertainty when looking to the future

Having a scope change control process without also having a well-defined product scope statement will
most likely result in failure. 

- True

The expected value of a strategy is a measure of risk.

- False

The expected profit of a strategy is equal to the level of profit realized from the outcome with the
highest level of probability.

- False

Why Risk Management is Important? Which answer is incorrect? 

- Failing to manage risk will result in more problems, higher benefits and a higher chance of project
success.

When determining the risk of an event or activity it can be classed as major, moderate or minor – which
of the following statements correctly describes the classification? 

- Minor - will cause inconvenience and completely set the project back financially or in time? Moderate -
will hold up or increase costs in one or more areas?
Which of the following is a Quantification technique?

- PERT

What are the four possible options when responding to risk?

- Avoid, Transfer, Accept, Mitigate

Identifying Alternative strategies’ is also knowing as a

- Back-up plan Contingency plan

Which factor is not normally considered in risk control?

- Quality

Tools and techniques used in identifying project risks include documentation reviews, expert judgment,
and assumptions analysis.

- True

The highest degree of uncertainty is in project closure.

- False

The risk register is an output from the "Identify Risks" Process.

- True

Tools and techniques used in the Monitor and Control Risks Process include risk register updates and
change requests.

- False

Strategic objectives are considered to be routine if

- they reflect implementation efforts to realize strategy.

Which objective(s) must be set, although they do not directly relate to the competitive method?

- All of the above

The term 'change management' refers to managing changes to organisational processes and structure
plus their impact on staff and culture. The introduction of e-business represents many challenges and
requires careful planning. To help achieve different aspects of change, a series of success factors seem to
be required:

- None of the below are success factors

Different types of change in business are evident and take many forms. Incremental change involves
relatively small adjustments required by changes in the business environment. Discontinous change
refers to a major transformational change in an industry. What is the term used when an organisation
makes proactive changes in order to improve its efficiency or to create a business advantage?

- Reactive change

Descriptive terms can change over time to portray organisational actions. What term would currently be
more acceptable to describe 'an approach supported by software tools intended to increase process
efficiency by improving information flows between people as they perform business tasks'?

- Business process management

More recent research in 2009 by the Standish Group examined reasons for failure as well as success.
Lack of user input was given as the major reason for failure but what was the top success factor
reported?

- Proper planning

A project plan and schedule for an e-business system needs to be put into place and would take the
following sequence in this systems development life cycle:

- Prototyping, Initiation, Final implementation, Maintenance

Knowledge management has a key role within e-business since business success depends on staff
knowledge of various business functions. One aim of knowledge management is to turn:

- None of the above

Organisational culture is a concept that includes shared values, norms, and assumptions within the
organisation as well as the practices that all groups share. Different types of cultural orientation can be
identified in companies. Which of the following would be used to describe a culture where interfaces
with the external environment are well structured and the company is typically sales driven and likely to
have an hierarchical structure?

- Productivity (outward looking, ordered)

Change agent is the term attributed to those managers responsible for controlling change. In e-
business, this could be a manager responsible for implementation, adoption, supply chain, and so on.
Research examining leadership style with e-commerce implementation found the most common style to
be:

- Directive

Taken that there could be problems in recruiting skilled staff, outsourcing could be a solution. The
degree to which companies can outsource their human resources is dependent upon the type and level
of service expected for a particular product. This can be significant in governing their capacity for growth
without taking on additional staff. What term is used here?

- No term exists