Akichungulia
Akichungulia
Hi. I'm Mike Safar, product marketing director for information governance at OpenText. Today,
I'll be discussing a topic that is quietly consuming an enormous amount of energy for many of
our customers and how we are helping them to get into a better position. In particular, how do
you simplify and modernize your infrastructure while maintaining or enhancing compliance,
productivity, accessibility, and security? As a bonus, we'll talk about how that will help you to
move into the cloud far, far faster than you ever thought possible.
To start let's talk about legacy data and applications. Those applications that your organization
grudgingly keeps alive running on mainframes or servers in your data center because you must
maintain the data but are no longer a part of your organization's daily processes. Data that is
years, sometimes decades old, or that you need to migrate from a production application. We call
this business complete data.
A number of different studies have found that up to 80% of IT spending goes towards managing
business complete data, data that must be retained because regulations require it. It's on hold. It's
used for historical purposes or for long-term customer care. The applications hardware and
skilled labor that hosts support and serve the data represent a huge percentage of the budget.
Applications must be licensed year over year, even when users are infrequently engaged with the
data. Hardware such as servers and sometimes even mainframes must be maintained, powered,
and cooled. New employees have to be trained on how to support these antiquated applications.
Over time, this can represent a majority of your budget and effort, preventing the organization
from moving on to other vital projects. In many cases, these legacy applications lack security and
compliance capabilities, such as privacy management or legal hold, and can't easily keep up.
These obsolete legacy applications and systems block key IT initiatives, such as new digital
transformation initiatives or integrating with new production systems. They block cloud
migrations. They aren't resilient against New cybersecurity threats, and they threaten business
continuity.
We are observing three key trends confronting our customers in those regards. Organizations are
just now accelerating their move to the cloud. Just this year, we're seeing an increase of over
10% of organizations moving to the cloud across all of IT and much more in some sectors. This
is difficult to impossible if you don't have a strategy.
Meanwhile, the value of legacy data has never been greater. So much more can be done with
legacy data if it is carefully maintained. Customer service is more effective if you have a
complete picture of the customer's situation. Data scientists can build statistical and even
machine learning models now from legacy data that can help transform the business. And in
general, staying nimble means learning from the past and putting it to work for the future.
Another area that is consuming enormous efforts from many customers is handling consumer
and employee privacy. These legacy applications were not built to address these issues in many
cases. Retrofitting the data is expensive, especially in place of an application with little or no
ongoing development, such as long, dormant, internal custom applications.
As we tackle these trends, our goals are to stay compliant, keep our budget in check, increase our
ability to maneuver, our agility, and stay secure. An obvious answer is to move the data into an
archive, but what do we mean by an archive? What are the elements of an archive to address
these issues?
What issues? Well, legacy data is complex. We're talking about multiple lines of business
applications, including commercial and custom software and legacy databases. Not all of them
are SQL, relational structured data, but also unstructured data files and attachments. Sometimes
embedded in the data stream or sometimes only loosely associated data that's subject to the same
retention, pool, and security requirements.
Typically, archiving products have focused on documents or files and email in a monolithic
model with very inflexible storage and metadata models. We have to be able to deal with both
types of data and the idiosyncrasies of both.
Consider data from active production and legacy systems when developing an archiving strategy.
Applications accumulate terabytes of data each year, and only a fraction of that is used in the
company's current business. Anywhere from 60% to 80% of data in active applications could be
moved to an archive if the conditions were right, improving scalability, data relevancy, and
searches, and performance. Put simply most of your data is business complete data.
Ultimately, we'd want a single platform that could address data from active and decommissioned
legacy applications. A single place to accessing the data dealing with compliance, storage, and
security for decades to come and do so with far less overhead in the cloud. In moving to the
cloud, you'll be faced with the decision of how much deadweight you're willing to lift into the
cloud in terms of business complete data or applications that no longer serve their original
purpose.
Our customers have deployed InfoArchive as an overflow for active archiving from SAP,
salesforce, and an alternative for dozens of other applications. IBMC mod customers have
converted their large customer communications stores to InfoArchive. Other customers have
used InfoArchive to manage the data in mergers and acquisitions where acquired data had to be
warehoused and all manageable and accessible from a single pane of glass.
One compelling aspect of InfoArchive is how quickly new data sets can be brought online and
made available to users. This is because of the highly configurable user interface that allows you
to model the searches, reports, and displays that will make users feel at home with the new data.
Complex data sets can be made trivially easy for users to access, eliminating the need, for
example, to maintain antiquated terminal applications, desktop software, and hard-to-use web
interfaces. Let's take a look.
When the user enters InfoArchive, they are taken to a list of data sets or applications to which
they have access. Each application can be tuned to the type of work security and privacy
restrictions necessary for that user's role. So if I pick an application here, I can quickly get to a
search in the case of a list of trades, choose the worker and view their data.
Now I'm taken to my search results or report results that model what the user saw in the original
application. I can also view related attachments, some of which could have been imported from
other sources to give the user a completely integrated experience. Alternatively, I tie this report
directly to live production applications allowing, for example, a direct link into InfoArchive to
pull historical data on a particular user trade, reporting period, et cetera.
In another application, I can model even more complex relational data master detail or data from
multiple applications. For example, in this phone log application, I can drill down from the report
and to detail screens and attachments such as the original customer service quality recording. Of
course, you remain in control with high level command of the environment, allowing you to see
data like how much storage each of the applications uses. The compliance dashboard lets you see
how much data is being retained, how much is on hold, and how much data is up claiming for
disposal rules.
I should mention that, in addition to these included capabilities, you can also build more complex
interfaces in OpenText app works or integrate InfoArchive into an existing system. Customers
have even tied their consumer mobile applications into InfoArchive to access billing statements
and other data through our robust API services.
InfoArchive is built for compliance. All retention, schedules, legal holds, and audits are, of
course, standard with the product. Moreover, OpenText has numerous tools for managing
security and privacy, allowing you to, for example, mask Social Security numbers and credit
card numbers. Encryption and key management assured that even in the cloud, OpenText never
has access to your data. You control your data. Security continues to be a top concern for
customers.
One of the key benefits of moving your data into InfoArchive is that it often gives a higher
degree of security control, giving you flexibility that was never before available in the legacy
app. A few other things I want to mention here. InfoArchive is part of a larger ecosystem of
applications from OpenText for dealing with high volume customer communications and print
streams from mainframe and billing applications.
Along with OpenText Exstream and OpenText Transformation services, OpenText is the default
store for extremely large warehouses of customer statements, billings, purchase orders, contracts,
and more. IBM content manager Simon customers are converting their operations to InfoArchive
and using Exstream to modernize their environments.
In particular, InfoArchive can accept data from nearly any data source, including high fidelity
storage of AFP print streams with on-demand rendering to PDF format or migrate totally to PDF,
if you like. We can even capture the original AFP while giving you the flexibility of record-level
retention. We provide transformation tools and services for your data to get it out of any format
and into an encrypted store.
InfoArchive also connects to OpenText Magellan Text Mining services to extract enriched
metadata, such as document summaries and entities to make your user experience even more
productive. Deployment flexibility is always important. OpenText can manage your data in the
cloud on any of the hyperscalers, or we can help you set up a private cloud or hosted in your data
center.
Moreover, OpenText has forged agreements with all of the major hyperscalers-- Amazon,
Microsoft, Google, and even SAP-- to allow you to use your existing contracts and get burned-
down credit from your previous contract commitments. This makes a case for archive easier than
ever. And we're eager to work with you to help you to upgrade to SAP S/4HANA or the latest
Salesforce and other applications by migrating your legacy system.
Finally, I should mention that we support the various native cloud support in all cloud
environments, including Amazon S3, Google Cloud Storage, and Azure Blob Storage. And we
can use multiple storage tiers depending on your needs. OpenText has a solid innovation stream,
and InfoArchive is a major area of investment as we move our customers' data into the cloud.
We're working to bring even more productivity, faster provisioning of systems, updated
searching, and integration. We continue to work with our hyperscaler partners, such as Google,
Amazon, and Microsoft to bring you new ways of managing, storing, and securing your data,
making it more valuable than ever before.
Our customers' successes are many and in all industries in banking and finance, manufacturing,
heavy industry, public sector, and technology. For example, BMO Harris Bank is archived over 4
terabytes of data and their initial project saved them 5 million per year, easily paying for itself.
Techint Group deployed its solution and only 25 days, protecting over 1 terabyte of engineering
information in critical engineering documents.
If you're interested in learning more, you should check out our e-book, which is free and
downloadable in the Resources section for this session. We can also email you a copy if you
prefer. It will help lay out how InfoArchive is helping our customers.
If you'd like to move to the cloud, you can take advantage of our expert services, and in
particular, we have a fast-track startup package available for your organization, whether you're
migrating to the cloud or staying on-premises. Thank you so much for joining us today. I'm Mike
Safar.
Inactive data from obsolete applications or business complete documents can overwhelm your IT
systems, draining your budget on unnecessary and antiquated software, hardware, and the
precious time to keep it running. Keeping historical data accessible, secure, and compliant is a
constant burden. There is a solution.
OpenText InfoArchive builds a safe, compliant information store that keeps archived data
accessible or retiring obsolete applications so you can focus on IT innovation and digital
transformation. InfoArchive affordably archive structured application data and databases,
business documents, and images into a centralized managed archive. And if your organization is
moving to the cloud, InfoArchive gives you an economical way to host your data with no
additional software licenses or capital infrastructure.
InfoArchive manages to your corporate records policy and has the flexibility to deal with privacy
regulations such as GDPR and CCPA. Its web-based interface is perfect for searching and
browsing both structured and unstructured data, such as documents and images, and can be
embedded in your production CRM or ERP applications to provide a historical view of data.
OpenText InfoArchive is the modern archiving solution for your historical and business
complete information that brings dramatic savings to your IT budget. Helps your organization
accelerate a move to the cloud, comply with current and future regulations and legal hold
requirements. OpenText brings your organization and information advantage with InfoArchive.