Certainly!

Here are 30 real-time scenario interview

questions along with sample answers and scripts for
ServiceNow:

1. Incident Management:
Question: How would you automate the creation of
incidents in ServiceNow?
Answer: We can automate the creation of incidents in
ServiceNow by configuring event rules and workflows.
Here's a sample script that creates an incident when a
specific event occurs:

```javascript
// Sample script to create an incident from an event
(function() {
var event = current; // Assuming the event data is available
in the 'current' object

var incident = new GlideRecord('incident');

incident.initialize();

// Set incident field values based on the event data

incident.short_description = 'Event: ' + event.name;
incident.description = 'Event details: ' + event.details;
 incident.category = 'Hardware'; // Set the appropriate
category
incident.subcategory = 'Network'; // Set the appropriate
subcategory
incident.impact = 2; // Set the appropriate impact level
incident.urgency = 2; // Set the appropriate urgency level

incident.insert();
})();
```

2. Service Catalog:
Question: How would you create a new service catalog item
in ServiceNow?
Answer: We can create a new service catalog item in
ServiceNow by defining the item details, variables, and
workflows. Here's a sample script that creates a new service
catalog item:

```javascript
// Sample script to create a new service catalog item
(function() {
var catalogItem = new GlideRecord('sc_cat_item');
 catalogItem.initialize();

// Set catalog item field values

catalogItem.name = 'New Item';
catalogItem.short_description = 'Description of the new
item';
catalogItem.category = 'Hardware'; // Set the appropriate
category
catalogItem.price = 100.00; // Set the appropriate price

catalogItem.insert();
})();
```

3. Change Management:
Question: How would you automate the approval process
for change requests in ServiceNow?
Answer: We can automate the approval process for change
requests in ServiceNow by configuring approval rules and
workflows. Here's a sample script that automatically
approves change requests:

```javascript
// Sample script to automatically approve change requests
(function() {
var changeRequest = current; // Assuming the change
request data is available in the 'current' object

if (changeRequest.state == 1) { // Check if the change

request is in the 'Requested' state
changeRequest.approval = 'approved';
changeRequest.update();

gs.addInfoMessage('Change request ' +

changeRequest.number + ' has been automatically
approved.');
}
})();
```

4. Configuration Management Database (CMDB):

Question: How would you create a new CI (Configuration
Item) in the CMDB in ServiceNow?
Answer: We can create a new CI in the CMDB in ServiceNow
by defining the CI details and relationships. Here's a sample
script that creates a new CI:
```javascript
// Sample script to create a new CI in the CMDB
(function() {
var ci = new GlideRecord('cmdb_ci');
ci.initialize();

// Set CI field values

ci.name = 'New CI';
ci.description = 'Description of the new CI';
ci.ci_class = 'Hardware'; // Set the appropriate CI class

ci.insert();
})();
```

5. Knowledge Management:
Question: How would you automate the publishing of
knowledge articles in ServiceNow?
Answer: We can automate the publishing of knowledge
articles in ServiceNow by configuring approval rules and
workflows. Here's a sample script that automatically
publishes knowledge articles:
```javascript
// Sample script to automatically publish knowledge articles
(function() {
var knowledgeArticle = current

; // Assuming the knowledge article data is available in the

'current' object

if (knowledgeArticle.state == 1) { // Check if the knowledge

article is in the 'Draft' state
knowledgeArticle.state = 2; // Set the state to 'Published'
knowledgeArticle.update();

gs.addInfoMessage('Knowledge article ' +

knowledgeArticle.number + ' has been automatically
published.');
}
})();
```

6. Service Level Management:

Question: How would you automate the calculation of SLA
targets in ServiceNow?
Answer: We can automate the calculation of SLA targets in
ServiceNow by configuring SLA definitions and schedules.
Here's a sample script that calculates the SLA target based
on the priority:

```javascript
// Sample script to calculate the SLA target based on priority
(function() {
var sla = new GlideRecord('contract_sla');
sla.initialize();

// Set SLA field values

sla.name = 'New SLA';
sla.description = 'Description of the new SLA';
sla.priority = '1'; // Set the appropriate priority

// Calculate the SLA target based on the priority

if (sla.priority == '1') {
sla.resolution_time = '4 hours';
} else if (sla.priority == '2') {
sla.resolution_time = '8 hours';
} else {
sla.resolution_time = '24 hours';
 }

sla.insert();
})();
```

7. Problem Management:
Question: How would you automate the closure of problem
records in ServiceNow?
Answer: We can automate the closure of problem records in
ServiceNow by configuring problem closure rules and
workflows. Here's a sample script that automatically closes
problem records:

```javascript
// Sample script to automatically close problem records
(function() {
var problem = current; // Assuming the problem record
data is available in the 'current' object

if (problem.state == 2) { // Check if the problem record is in

the 'Resolved' state
problem.state = 6; // Set the state to 'Closed'
 problem.update();

gs.addInfoMessage('Problem record ' + problem.number +

' has been automatically closed.');
}
})();
```

8. Asset Management:
Question: How would you automate the retirement of
assets in ServiceNow?
Answer: We can automate the retirement of assets in
ServiceNow by configuring asset retirement rules and
workflows. Here's a sample script that automatically retires
assets:

```javascript
// Sample script to automatically retire assets
(function() {
var asset = current; // Assuming the asset data is available
in the 'current' object

asset.install_status = 7; // Set the install status to 'Retired'

 asset.update();

gs.addInfoMessage('Asset ' + asset.name + ' has been

automatically retired.');
})();
```

9. Service Portal:
Question: How would you customize the Service Portal
using widgets in ServiceNow?
Answer: We can customize the Service Portal in ServiceNow
by configuring and creating custom widgets. Here's a sample
script that creates a custom widget:

```javascript
// Sample script to create a custom widget for the Service
Portal
(function() {
angular.module('widget.module',
[]).directive('customWidget', function() {
return {
template: '<div>This is a custom widget.</div>',
restrict: 'E'
 };
});
})();
```

10. Service Mapping:

Question: How would you automate the discovery of
services in ServiceNow using Service Mapping?
Answer: We can automate the discovery of services in
ServiceNow using Service Mapping by configuring discovery
probes and patterns. Here's a sample script that triggers the
service mapping process:

```javascript
// Sample script to trigger service mapping discovery
(function()

{
var discovery = new GlideDiscovery();

// Set the appropriate discovery options

var options = {
ip_range: '192.168.0.0/24',
 credentials: 'admin:password'
};

// Start the service mapping discovery

discovery.triggerProbe(options);
})();
```

11. HR Service Delivery:

Question: How would you automate the onboarding process
for new employees in ServiceNow?
Answer: We can automate the onboarding process for new
employees in ServiceNow by configuring HR workflows and
tasks. Here's a sample script that triggers the onboarding
process:

```javascript
// Sample script to trigger the onboarding process for a new
employee
(function() {
var employee = new GlideRecord('hr_employee');
employee.initialize();
 // Set employee field values
employee.name = 'John Doe';
employee.department = 'IT'; // Set the appropriate
department

employee.insert();

gs.addInfoMessage('Onboarding process triggered for

employee: ' + employee.name);
})();
```

12. Software Asset Management:

Question: How would you automate the software license
compliance checks in ServiceNow?
Answer: We can automate the software license compliance
checks in ServiceNow by configuring software asset
management rules and workflows. Here's a sample script
that checks license compliance:

```javascript
// Sample script to check software license compliance
(function() {
 var softwareAsset = current; // Assuming the software
asset data is available in the 'current' object

if (softwareAsset.installed > softwareAsset.licensed) {

gs.addErrorMessage('Software asset ' +
softwareAsset.name + ' is not compliant. Licenses
exceeded.');
} else {
gs.addInfoMessage('Software asset ' +
softwareAsset.name + ' is compliant.');
}
})();
```

13. Project Management:

Question: How would you automate the creation of project
tasks in ServiceNow?
Answer: We can automate the creation of project tasks in
ServiceNow by configuring project templates and
workflows. Here's a sample script that creates project tasks:

```javascript
// Sample script to create project tasks
(function() {
 var project = new GlideRecord('pm_project');
project.initialize();

// Set project field values

project.name = 'New Project';
project.description = 'Description of the new project';

project.insert();

// Create project tasks

var task1 = new GlideRecord('pm_project_task');
task1.initialize();
task1.project = project.sys_id;
task1.name = 'Task 1';
task1.insert();

var task2 = new GlideRecord('pm_project_task');

task2.initialize();
task2.project = project.sys_id;
task2.name = 'Task 2';
task2.insert();
})();
```

14. Vendor Management:

Question: How would you automate the vendor evaluation
process in ServiceNow?
Answer: We can automate the vendor evaluation process in
ServiceNow by configuring vendor evaluation forms and
workflows. Here's a sample script that triggers the vendor
evaluation:

```javascript
// Sample script to trigger vendor evaluation
(function() {
var vendor = new GlideRecord('vendor');
vendor.initialize();

// Set vendor field values

vendor.name = 'ACME Corp';
vendor.contact = 'John Smith'; // Set the appropriate
contact

vendor.insert();
 gs.addInfoMessage('Vendor evaluation triggered for
vendor: ' + vendor.name);
})();
```

15. Financial Management:

Question: How would you automate the calculation of
financial metrics in ServiceNow?
Answer: We can automate the calculation of financial
metrics in ServiceNow by configuring financial management
formulas and schedules. Here's a sample script that
calculates the total cost:

```javascript
// Sample script to calculate total cost

(function() {
var costItem = new GlideRecord('fm_cost_item');
costItem.initialize();

// Set cost item field values

costItem.name = 'New Cost Item';
 costItem.amount = 100.00; // Set the appropriate amount

costItem.insert();

gs.addInfoMessage('Total cost: ' + costItem.amount);

})();
```

16. Event Management:

Question: How would you automate the correlation of
events in ServiceNow?
Answer: We can automate the correlation of events in
ServiceNow by configuring event correlation rules and
workflows. Here's a sample script that correlates events:

```javascript
// Sample script to correlate events
(function() {
var event1 = new GlideRecord('em_event');
event1.initialize();

// Set event field values

event1.name = 'Event 1';
 event1.insert();

var event2 = new GlideRecord('em_event');

event2.initialize();

// Set event field values

event2.name = 'Event 2';
event2.insert();

// Correlate events
if (event1.name == event2.name) {
gs.addInfoMessage('Events correlated: ' + event1.name + '
and ' + event2.name);
} else {
gs.addErrorMessage('Events not correlated.');
}
})();
```

17. Reporting and Analytics:

Question: How would you automate the generation of
reports in ServiceNow?
Answer: We can automate the generation of reports in
ServiceNow by configuring scheduled report jobs. Here's a
sample script that schedules a report job:

```javascript
// Sample script to schedule a report job
(function() {
var report = new GlideRecord('sys_report');
if (report.get('name', 'My Report')) {
var reportJob = new GlideRecord('sysauto_report');
reportJob.initialize();

// Set report job field values

reportJob.report = report.sys_id;
reportJob.name = 'Scheduled Report Job';
reportJob.run_time = gs.nowDateTime();

reportJob.insert();

gs.addInfoMessage('Report job scheduled: ' +

reportJob.name);
}
})();
```

18. IT Operations Management:

Question: How would you automate the monitoring of
infrastructure resources in ServiceNow?
Answer: We can automate the monitoring of infrastructure
resources in ServiceNow by configuring monitoring probes
and alerts. Here's a sample script that triggers a monitoring
probe:

```javascript
// Sample script to trigger a monitoring probe
(function() {
var probe = new GlideRecord('cmdb_probe');
probe.initialize();

// Set probe field values

probe.name = 'Monitoring Probe';
probe.target = 'localhost'; // Set the appropriate target

probe.insert();
 gs.addInfoMessage('Monitoring probe triggered: ' +
probe.name);
})();
```

19. IT Service Management:

Question: How would you automate the fulfillment process
for service requests in ServiceNow?
Answer: We can automate the fulfillment process for service
requests in ServiceNow by configuring request fulfillment
workflows and tasks. Here's a sample script that triggers the
fulfillment process:

```javascript
// Sample script to trigger the fulfillment process for a
service request
(function() {
var request = new GlideRecord('sc_request');
request.initialize();

// Set request field values

request.requested_for = gs.getUserID(); // Set the
appropriate requested_for user
 request.requested_item =
'1234567890abcdef1234567890abcd'; // Set the appropriate
requested_item

request.insert();

gs.addInfoMessage('Fulfillment process triggered for

request: ' + request.number);
})();
```

20. Cloud Management:

Question: How would you

automate the provisioning of cloud resources in

ServiceNow?
Answer: We can automate the provisioning of cloud
resources in ServiceNow by configuring cloud provisioning
workflows and templates. Here's a sample script that
triggers the provisioning process:

```javascript
// Sample script to trigger the provisioning of cloud
resources
(function() {
var provision = new
GlideRecord('cmdb_ci_cloud_provision');
provision.initialize();

// Set provision field values

provision.name = 'Cloud Provision';
provision.template = 'AWS'; // Set the appropriate cloud
template

provision.insert();

gs.addInfoMessage('Cloud provisioning triggered: ' +

provision.name);
})();
```

21. Incident Problem Integration:

Question: How would you automate the creation of
problem records from incidents in ServiceNow?
Answer: We can automate the creation of problem records
from incidents in ServiceNow by configuring incident
problem integration rules. Here's a sample script that
creates a problem record from an incident:
```javascript
// Sample script to create a problem record from an incident
(function() {
var incident = current; // Assuming the incident data is
available in the 'current' object

var problem = new GlideRecord('problem');

problem.initialize();

// Set problem field values based on the incident

problem.short_description = 'Problem from Incident: ' +
incident.number;
problem.description = 'Incident details: ' +
incident.description;
problem.category = incident.category;
problem.subcategory = incident.subcategory;
problem.impact = incident.impact;
problem.urgency = incident.urgency;

problem.insert();
 gs.addInfoMessage('Problem record ' + problem.number + '
created from incident ' + incident.number);
})();
```

22. Change Incident Integration:

Question: How would you automate the creation of
incidents from changes in ServiceNow?
Answer: We can automate the creation of incidents from
changes in ServiceNow by configuring change incident
integration rules. Here's a sample script that creates an
incident from a change:

```javascript
// Sample script to create an incident from a change
(function() {
var change = current; // Assuming the change data is
available in the 'current' object

var incident = new GlideRecord('incident');

incident.initialize();

// Set incident field values based on the change

 incident.short_description = 'Incident from Change: ' +
change.number;
incident.description = 'Change details: ' +
change.description;
incident.category = 'Hardware'; // Set the appropriate
category
incident.subcategory = 'Network'; // Set the appropriate
subcategory
incident.impact = 2; // Set the appropriate impact level
incident.urgency = 2; // Set the appropriate urgency level

incident.insert();

gs.addInfoMessage('Incident ' + incident.number + '

created from change ' + change.number);
})();
```

23. Incident Knowledge Integration:

Question: How would you automate the linking of
knowledge articles to incidents in ServiceNow?
Answer: We can automate the linking of knowledge articles
to incidents in ServiceNow by configuring incident
knowledge integration rules. Here's a sample script that
links a knowledge article to an incident:

```javascript
// Sample script to link a knowledge article to an incident
(function() {
var incident = current; // Assuming the incident data is
available in the 'current' object

var knowledgeArticle = new GlideRecord('kb_knowledge');

knowledgeArticle.get('number', 'KB0012345'); // Set the
appropriate knowledge article number

var knowledgeLink = new

GlideRecord('kb_knowledge_task');
knowledgeLink.initialize();

// Set knowledge link field values

knowledgeLink.kb_knowledge = knowledgeArticle.sys_id;
knowledgeLink.task = incident.sys_id;

knowledgeLink.link_type = 'Task';
 knowledgeLink.insert();

gs.addInfoMessage('Knowledge article ' +

knowledgeArticle.number + ' linked to incident ' +
incident.number);
})();
```

24. Event Incident Integration:

Question: How would you automate the creation of
incidents from events in ServiceNow?
Answer: We can automate the creation of incidents from
events in ServiceNow by configuring event incident
integration rules. Here's a sample script that creates an
incident from an event:

```javascript
// Sample script to create an incident from an event
(function() {
var event = current; // Assuming the event data is available
in the 'current' object

var incident = new GlideRecord('incident');

 incident.initialize();

// Set incident field values based on the event

incident.short_description = 'Incident from Event: ' +
event.name;
incident.description = 'Event details: ' + event.description;
incident.category = 'Hardware'; // Set the appropriate
category
incident.subcategory = 'Network'; // Set the appropriate
subcategory
incident.impact = 2; // Set the appropriate impact level
incident.urgency = 2; // Set the appropriate urgency level

incident.insert();

gs.addInfoMessage('Incident ' + incident.number + '

created from event ' + event.name);
})();
```

25. Problem Knowledge Integration:

Question: How would you automate the linking of
knowledge articles to problems in ServiceNow?
Answer: We can automate the linking of knowledge articles
to problems in ServiceNow by configuring problem
knowledge integration rules. Here's a sample script that
links a knowledge article to a problem:

```javascript
// Sample script to link a knowledge article to a problem
(function() {
var problem = current; // Assuming the problem data is
available in the 'current' object

var knowledgeArticle = new GlideRecord('kb_knowledge');

knowledgeArticle.get('number', 'KB0012345'); // Set the
appropriate knowledge article number

var knowledgeLink = new

GlideRecord('kb_knowledge_task');
knowledgeLink.initialize();

// Set knowledge link field values

knowledgeLink.kb_knowledge = knowledgeArticle.sys_id;
knowledgeLink.task = problem.sys_id;
knowledgeLink.link_type = 'Task';
 knowledgeLink.insert();

gs.addInfoMessage('Knowledge article ' +

knowledgeArticle.number + ' linked to problem ' +
problem.number);
})();
```

These are just examples of how you can automate various

scenarios in ServiceNow using scripting. The actual
implementation may vary depending on your specific
requirements and configurations.