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ProjectE 211113 143300

This document provides instructions for Assessment E - Project. Learners must complete written correspondence tasks using standard software like Word or Excel. Five scenarios require responding to a job application letter, writing a printer report, drafting a timesheet email, informing a trainer they cannot attend a session, and preparing a weekly work schedule. Learners must answer questions about responding to client requests, meeting deadlines, finding workplace style guidelines, using communication to develop relationships, and ensuring accuracy. The assessor will evaluate if learners demonstrate the ability to present clear ideas, interpret instructions, use proper grammar, draft correspondence on time, and complete documentation meeting organizational standards.

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44 views5 pages

ProjectE 211113 143300

This document provides instructions for Assessment E - Project. Learners must complete written correspondence tasks using standard software like Word or Excel. Five scenarios require responding to a job application letter, writing a printer report, drafting a timesheet email, informing a trainer they cannot attend a session, and preparing a weekly work schedule. Learners must answer questions about responding to client requests, meeting deadlines, finding workplace style guidelines, using communication to develop relationships, and ensuring accuracy. The assessor will evaluate if learners demonstrate the ability to present clear ideas, interpret instructions, use proper grammar, draft correspondence on time, and complete documentation meeting organizational standards.

Uploaded by

Ya Jea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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 Assessment E – Project

INSTRUCTIONS
 The assessment must be written using an industry standard software package such as Microsoft Word,
Excel, PowerPoint, etc.
 Name the file using the assessment task number and then save your file.
 Ensure your submission identifies the unit code and title, the assessment task number and the name of
the assessment at the top of the page. Alternatively, you may place this information in the document
header.
 Add your name and student number to the header or footer on every page.
Learner assessment guide and evidence

This assessment requires you to complete workplace documentation and correspondence ensuring that
the intended meaning of the correspondence is understood by the recipient.

You are required to do the following.

 Complete Tasks 1 and 2.


 Read the situations and respond in writing as required.
 Answer all the questions.

Task 1 – Communication via written correspondence

 You are required to respond to all five scenarios.


 Use your resources or the internet to access different standard formats (letter, email, report, etc.)
for your correspondence. If currently working, try and access the templates from your workplace.
 Ensure that your written information and ideas are written in clear and concise language to ensure
the intended meaning of the correspondence is understood by the recipient.
 Ensure that your presentation of written information meets organisational standards of style,
format and accuracy.
 Save each file locally and name them as follows:
 Benjamin Firth application

 Laser printer report

 Timesheet email

 Cannot attend training email

 Weekly work schedule

 Once completed, submit all completed documentation to your assessor.


Scenarios
1. Benjamin Firth has written to your organisation to apply for a job. Your manager instructs you
to write a short letter saying there are no vacancies at this time.
2. Your manager asks you to research two brands of laser printers and report back to them on
which one you think is the best option. There is no right or wrong choice of printers for this
exercise. You’ll be assessed on the process and completion of your written report (a brief), not
your choice of printers.
3. Your manager asks you to draft an email informing employees of a new procedure for
completing timesheets that they need to read and sign before the end of the week.
4. Draft an email to your trainer informing them that you cannot attend your next training session.
5. Prepare a weekly work schedule showing the job tasks you are required to complete. Prioritise
your tasks and make a note of anything that may impact on your ability to complete tasks on
time.
Task 2 – Question and answer

Q1: You have received a phone message from a client requesting that Tracey, your manager, calls
him back to discuss the upcoming weekend parade. Why is it important to respond to this
enquiry promptly and by what method would you respond?

Q2: Who sets your deadlines for completing written correspondence and how do you ensure you
meet these deadlines?

Q3: Where would you find information about your workplace’s preferred style or format for written
correspondence?

Q4: In reference to the documents you have completed in Task 1, explain how you used
communication to develop and maintain positive relationships, mutual trust and confidence.
Q5: Explain what you do to ensure your completed documents are accurate and complete.
Assessor checklist
To be completed by the assessor.

Learner’s name:

Did the learner successfully Completed


demonstrate evidence of their Assessor comments
ability to do the following? Yes No
Presents written information and
ideas in clear and concise
language to ensure the intended
meaning of the correspondence is
understood by the recipient.

Can read and interpret work


instructions and basic workplace
documentation.

Uses correct spelling, grammar


and punctuation.

Drafts and presents


correspondence within designated
timelines.

Ensures presentation of written


information meets organisational
standards of style, format and
accuracy.

Completes workplace forms and


documentation in a clear, concise
and easy to read format.

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