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Script For Hotel Reservation

John Paul Sy called to make a reservation at the Cole Manhattan Hotel from June 16-18. He requested a deluxe room with a balcony and seaside view, which costs PHP 8,500 per night with breakfast included. He provided his credit card information to confirm the reservation. The customer service representative verified the details of the reservation and provided an approval code.

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Alvin Ayunon
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86 views

Script For Hotel Reservation

John Paul Sy called to make a reservation at the Cole Manhattan Hotel from June 16-18. He requested a deluxe room with a balcony and seaside view, which costs PHP 8,500 per night with breakfast included. He provided his credit card information to confirm the reservation. The customer service representative verified the details of the reservation and provided an approval code.

Uploaded by

Alvin Ayunon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CSS: Good Morning! Cole Manhattan Hotel Reservation.

This is
Calix speaking. How may I help you?
Customer: Hello Good Morning, I would like to make reservation.
CSS: Sure. May I know your name and contact number please?
Customer: John Paul Sy, my contact number is
0-9-0-5-4-2-9-7-7-7-6
CSS: Thank you for that information Mr. Sy. May I know which
date would you like to make a reservation?
Customer: I am planning to visit there on 16th of June until 18th of
June.
CSS: Alright sir. Please give me a minute. I will check if there are
still available rooms.
Thank you for waiting. And yes sir we have available rooms
for that particular day. May I know what kind of room would you
like to stay?
Customer: Do you have Deluxe room, non-smoking with balcony
and a seaside view?
CSS: Yes sir we have an available Deluxe room, non-smoking
with balcony and a sea side view.
Customer: May I know the price of that particular room?
CSS: For our Deluxe room we have it at Php.8,500 per night with
free breakfast.
Customer: Okay, that’s great!
CSS: Would you like to confirm you reservation Mr.Sy?
Customer: Yes, I would like to confirm the reservation.
CSS: Alright sir, How will the bill to be settled?
Customer: Credit Card
CSS: I’ll need your credit card information to reserve the room for
you. May I know the card number?
Customer: 5-9-6-8-4-7-1-2
CSS: How about the expiration date sir>
Customer: 10/26
CSS: I’ll repeat sir. Card number is 5-9-6-8-4-7-1-2 and expiration
is 10/26 is that correct sir?
Customer: Yes
CSS: Okay sir.
I would like to repeat the details of your reservation. You will
be arriving on the 16th of June. You will be staying for 2 nights in
Deluxe room, non-smoking with a balcony and a sea side view.
Is that correct sir?
Customer: Yes you said correctly.
CSS: Your reservation is now verified. Your approval code is 8-5-
3-3-6-4-2. So I need your email address to send the confirmation
and other information.
Customer: [email protected]
CSS: Let me repeat the Mr.Sy it’s [email protected]
Customer: Yes that’s correct!
CSS: Would there be anything else sir?
Customer: No, That’s all thank you for assisting me.
CSS: You’re welcome sir. We look forward to your visit and thank
you for choosing Cole Manhattan Hotel. Have a nice day!

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