Exam Title Vendor Version CSA ServiceNow Certified System Administrator ServiceNow V12.75Certification Guaranteed, The Easy Way! NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records C. Lists D. Forms Answer: 8 NO.2 What module in the Service Catalog application does an Administrator access to begin creating anew item? A. Maintain Categories C. Content Items D. Items Answer: NO.3 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb C. Tag D. Bookmark Answer: 8 NO.4 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C.event Answer: D NO.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four!) B. onUpdate E. onédit G. onsave Answer: AC DF NO.6 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instanceCertification Guaranteed, The Easy Way! C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Answer: 8 NO.7 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? ‘A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company €. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration Answer: & NO.8 Which one of the following statements describes the purpose of a Se-vice Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications Answer: C NO.9 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables D. Order Guides take the user directly to the checkout without prompting for information Answer: NO.10 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? A. Form B. List ©. Dashboard D. Timeline Answer: C NO.11 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer updateCertification Guaranteed, The Easy Way! B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue Answer: NO.12 Record numbers have to be manually incremented A. True Answer: NO.13 Service Now is a single-instance, multiple tenant architecture? A. True Answer: NO.14 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) B. User Permissions NO.15 UI Policy can make fields read-only, mandatory, or hidden, B. False Answer: & NO.16 What are the two aspects to LDAP Integration? B. Data formatting C. Authorization Answer: AD NO.17 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule C. Client Seript D. UI Policy Answer: 8Certification Guaranteed, The Easy Way! NO.18 Which one of the following statements is a recommendation from ServiceNow about Update Sets? ——_————Ee B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as "Complete", change it back to "In Progress" until itis applied to another instance Answer: A NO.19 What are the four knowledge workflows available in the ServiceNow base instance? ———EEEEEE Ee B. Instant Publish: Immediately publishes a draft article without requiring an approval C. Instant Retire: Immediately retires a published article without requiring an approval D. Retire Knowledge: Moves a knowledge article to the retired state. Answer: A NO.20 Which three Variable Types can be added to a Service Catalog Iter? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List . Number List, Single Line Text, and Reference Answer: NO.21 How is the Event Log different from the Event Registry? B, Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Answer: A NO.22 What are the three components of a filter condition? A. Table Answer: cD NO.23 There are, common types of Interfaces (Numeric Value)Certification Guaranteed, The Easy Way! 6: There are six common types of interfaces A. Homepage: Consists of navigational elements, functional controls, and platform information B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally. . Form: Data is entered into ServiceNow through forms D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen E. Maps: Display ServiceNow data graphically on a Google map F, Timelines: Used to track tasks or projects Answer: NO.24 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields Answer: D NO.25 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price : 2D NO.26 Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed E. FTP authentication Answer: 8 CD NO.27 Which tool is used to have conversations with logged-in users in real-time? B. Now Messenger C. User Presence D. Comments Answer: & NO.28 Which of the following allows a user to edit field values in a list without opening the form? A. Data EditorCertification Guaranteed, The Easy Way! B. Edit Menu D. Form Designer Answer: C NO.29 in what order should filter elements be specified? ield, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Answer: A NO.30 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records . A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests Answer: D NO.31 Which one of the following statements is true about Column Context Menus? B. It displays actions related to filtering options, assigning tags, and search . It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Answer: A NO.32 Which of the following is true of Service Catalog Items in relation to the Service Catalog? ‘A. They run behind the scenes. C. They are optional. D. They provide options. Answer: 8 NO.33 What are the main Ul component(s) of the ServiceNow Platform? A. Banner Navigator C. Application Frame F. Content Frame Answer:T Certification Guaranteed, The Easy Way! NO.34 The baseline Service Catalog homepage contains links to which of the following components? B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables Answer: & NO.35 Access Control rules may be defined with w! (Choose three.) of the following permission requirements? C. Assignment Rules E. User Criteria NO.36 Which are states that you can make a field on a form using UI Policy? B. write-only C. Necessary E. Empty F. Hidden Answer: ADF NO.37 Which of the following can be customized through the Basic Configuration Ul 16 module? (Choose three.) B. Record Number Format C. Browser Tab Title Answer: ACD NO.38 database live at the Data Center. B. False Answer: & NO.39. is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. ‘Answer: SetCertification Guaranteed, The Easy Way! NO.40 Which one of the following statements applies to a set of fields when they are coalesced during an import? B. If 2 match is not found using the coalesce fields, the system does not create a Transform Map C. Ifa match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Answer: & NO.41 What information does the System Dictionary contain? A. The human-readable labels and language settings C. The information on how tables relate to each other D. The language dictionary used for spell checking Answer: 8 NO.42 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships D. A repository for Update Set information Answer: NO.43 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. live Feed D. Connect Chat Answer: NO.44 Reports can be created from which different places in the platform? (Choose two.) B. Metrics module C. Statistics module Answer: 4D NO.45 Which one of the following statements best describes the purpose of an Update Set?T Certification Guaranteed, The Easy Way! B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied Answer: NO.46 When using the Load Data and Transform Map process, what is the Mapping Assist used for? ‘A. Mapping fields using the Import Log B. Mapping fields using Transform History . Mapping fields using an SLA Answer: NO.47 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form D. The Choice field in the Variable form Answer: C NO.48 A group is stored in which table? A. Groupluser group] B. Group|sys_user} D. Groupisys_user_group_profile] Answer: NO.49 When working on a form, what is the difference between Insert and Update operations? A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form Answer! NO.SO What is the purpose of flagging an article in a knowledge base? A. To mark an article to read later. C. Reporting an error Answer: 8 NO.51 What is the master table that contains a record for each table in the database? AA. [sys_master_db]T Certification Guaranteed, The Easy Way! C. [sys_master_object] D. [sys_object_db] Answe: NO.52 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling D. Record-Hopping Answei NO.53 Which one of these applications is available to all users? A. Change B. Incident C. Facilities Answer: NO.54 Tables are made up of which of the following? A. records B. lists C. forms. Answer! D NO.55 A knowledge article must be which of the following states to display to a user? B. Drafted C. Retired D. Reviewed Answer: A NO.56 What are the 6 methods available for user authentication? A. Local Database: The user name and password in their user record in the instance database. B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed . LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database. D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has ‘a matching user account in the database. E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.T Certification Guaranteed, The Easy Way! F. Digest Token: An encrypted digest of the user name and password ir Answer: the user record. NO.57 Knowledge articles within a knowledge base are grouped by category. B. False Answer: A NO.58 A REQ number in the Service Catalog represents... A. the order number. B. the stage. C. the task to complete. D. the individual item in the order. Answer: A A. Ametric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. 2c > a & | B. Popularity D. Manager assignment 5 a Ans NO.61 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields CC. The new table inherits al ofthe fields of the parent table and can also contain new fields unique toitself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UL Policies of the parent table Answer: NO.62 What is the path an Administrator could take to view the fulfillment stage task list for anIT Certification Guaranteed, The Easy Way! order placed by a user? A. RITM (Number}>REQ (Number)»PROCUREMENT (Number) B. REQ (Number)>RITM (Number}>PROCUREMENT (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Answer: NO.63 What refers to an application or system that accesses a remote service or another computer system, known as a server? A. Server C. Script D. Policies Answer: B th the most permissions evaluates the rules first B. if more than one rule applies to a row, the older rule is evaluated first _————EEEEeee D. Rules are evaluated from the general to the specific, so a table rule must be active to continue Answei a E. History Records F, Titles of Dashboard Gauges Answer: ABCD NO.66 How are Workflows moved between instances? B. Workflows are moved using Transform Maps . Workflows are moved using Application Sets D. Workflows cannot be moved between instances Answei A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors €. Catalog Items, Asset Contracts, Task Surveys,Certification Guaranteed, The Easy Way! Answer: D NO.68 Which application is used to change the number format per table? B. System Maintenance C. Table Maintenance D. Record Maintenance Answer: A Hoshino on tee) B. Review C. Bookmark D. On Hold Answer: & A, System Administrator: The admin role provides access to all platform features, applications, functions and data. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services €. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITILworkflow, including Incident and Change management. D. Approver: Users with the Approver user role can perform all requester actions and may view or ‘modify approval records directed to the approver E, Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. ‘Answer: ABEDE NO.71 UI Action can prompt that an Incident has been successfully submitted, NO.72 What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles. A. User conditions B. User info ©. User Criteria D. User permissions Answer: CCertification Guaranteed, The Easy Way! NO.73 What is a schema map? A. Aschema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service Answer: 0 NO.74 What is the function of user impersonation? B. Activate verbose logging . View custom perspectives D. Unlock Application master list Answer: A NO.75 What is the platform name for the User table? A. u_users B. sys_users C. x_users Answer: 0 NO.76 A User is stored in which table? B, User [ sys_user_group] C. User [ syst_user_profile] D. User [user_profile] Answer: A ‘A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users. | Answer: 8 NO.78 Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module C. System.upgraded table D. Transactions log. Answer: 8IT Certification Guaranteed, The Easy Way! 'NO.79 Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies D. Assignment Rules Answer: NO.80 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide D. An SLA Answer: C NO.81 Which type of tables may be extended by other tables, but do not extend another table? B. Core Tables C. Extended Tables D. Custom Tables Answer: & NO.82 Service Now uses what term to describe all the data saved within a particular form? A. Fields B. Form Dz Lists Answer: ios wre oT TO ESF SEVEN Sem ERIN eB TOOT B. Self Service C. Service Department D. Customer Service Answei any table name ae table name, table name C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name 16IT Certification Guaranteed, The Easy Way! Answer: 8 NO.85 Configuration will not affect what others see on their forms. A. True Answei NO.86 Data Policy can enforce mandatory data on import. B. False Answer: A. View B. Dashboard C. Panel Answer: D NO.88 A role is recorded in which table? A. Role[sys_user] B. Role[sys_user_profile] C. Role[sys_user_record] Answei NO.89 Which of the following is used to initiate a flow? B. Core Action C.A spoke D. An Event Answei Meawingesoninsitiget seen B. Knowledge base > my knowledge > flagged articles C. Knowledge > My articles > Flagged DCertification Guaranteed, The Easy Way! B. They direct the user to a catalog property C. They direct the user to a catalog UI policy D. They direct the user to a catalog client script Answer: A NO.92 From the User menu, which actions can a user select? (Choose three.) A. Send Notifications E. Order from Service Catalog F. Approve Records Answer: BCD NO.93 Business Rules are used to enforce mandatory data on a form, A. True Answer: B A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform . Any user can manage and set up import sets. Answer: D NO.95 Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments. B. False Answer: A NO.96 Which statement is true about business rules? A. A business rule must run before a database action occurs C. A business rule must not run before a database action occurs D. A business rule monitors fields on 2 form Answer: 8 18