H7920/H7921 3G/4G Router

User Manual
Industrial-grade
RF Module built-in

Shenzhen Hongdian Technologies Corporation

F14-16,Headquarter Economic Center Building, Zhonghaixin Science&Tech Park,
Bulan Road, Longgang District, Shenzhen 518112, China.
Tel: +86-755-88864288 Fax: +86-755-83404677 Postal Code: 518048
www.hongdian.com
Copyright  1997-2010

Release 1.0.1

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 Manual Declaration

Copyright

All information in this user manual is protected by copyright law. Whereby,

no organization or individual shall copy or reproduce the whole or part of this
user manual by any means without written authorization from Shenzhen
Hongdian Technologies Corporation.

Trademark

, , Hongdian, GPRS DTU, MDTU, Hongdian Technologies,

Shenzhen Hongdian and Galaxy are the trademarks and logos of
Shenzhen Hongdian Technologies Corporation. Other trademarks and
logos mentioned in this manual belong to other organizations related.
Shenzhen Hongdian Technologies Corporation does not own the rights
of other trademarks and logos.

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CONTENTS

CHAPTER 1 ABOUT THIS MANUAL ............................................................................ 4

1.1 Purpose..................................................................................................... 4
1.2 Applicable scope....................................................................................... 4
1.3 Version information ................................................................................. 4
1.4 Convention ............................................................................................... 5
1.5 Technical support ..................................................................................... 5
1.6 Acronym and term ................................................................................... 6
CHAPTER 2 Product Introduction ....................................................................... 9
2.1 Galaxy 3G overview ...................................................................................... 9
2.1.1 Product appearance ........................................................................... 9
2.1.2 Other Accessories ............................................................................. 11
2.1.3 Device installation ............................................................................ 11
2.2 Function and features ................................................................................ 12
2.2.1 Hardware function ............................................................................ 12
2.2.2 Software function ............................................................................. 13
2.3 System application ..................................................................................... 13
CHAPTER 3 ROUTER CONFIGURATION ................................................................... 15
3.1 Overview..................................................................................................... 15
3.2 Connection settings .................................................................................... 15
3.2.1 Environment requirements .............................................................. 15
3.2.2 Connection method .......................................................................... 16
3.2.3 Network configuration...................................................................... 18
3.2.4 System login ...................................................................................... 22
3.3 WEB-based configuration ........................................................................... 23
3.3.1 General ............................................................................................. 23
3.3.2 Internet ............................................................................................. 25
3.3.3 Local network ................................................................................... 28
3.3.4 Applications ...................................................................................... 31
3.3.6 VPN (Only H7921-RHZ-i series have this option) .............................. 40
3.3.7 Forward ............................................................................................. 45
3.3.8 System tools...................................................................................... 50
3.3.9 Status display .................................................................................... 55
CHAPTER 4 FREQUENTLY ASKED QUESTIONS (FAQ) ............................................... 57
4.1 Fault analysis .............................................................................................. 57
APPENDIX: SOFTWARE UPGRADE DESCRIPTION .................................................... 59

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Chapter 1 About This Manual

This chapter briefly describes the function and role the this user manual has had,
and gives the readers the information on how to read this user manual as the
®
best guideline while Hongdian H7921-RHZ-i series products are installed and
operated.

1. Purpose
2. Applicable scope
3. version information
4. Convention
5. Technical support
6. Acronyms and terms

1.1 Purpose
This user manual is developed mainly on the basis of H7921-RHZ-i V1.0, and is
®
used as the guideline while Hongdian H7921-RHZ-i series products are
installed and tested.

1.2 Applicable scope

This user manual is applicable to those who have certain knowledge and skills
on the computer communication network, electronic technology, and network
device management and other relevant personnel that need to use Hongdian®
H7921-RHZ-i Router.

Applicable product version: H7921-RHZ-i V1.0 version

1.3 Version information

®
Hongdian H7921-RHZ-i Router may be adjusted functionally and updated
technically from time to time according to the needs of the market and users.
Meanwhile, the developers may not find out the incorrect content in this user
manual in time due to various reasons. The above cases may cause change of
the version of this user manual. The table below records the version
information and revision reason of this user manual in different periods for the
reader’s reference.

Table -1.1: Revision History

Version Revised by Involved dept. Revised on Description

V1.0.0 Caradoc Liu 2010-2-23 Beta

V1.0.1 Caradoc Liu 2010-3-17 Release

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1.4 Convention
For reading and using this user manual fast and conveniently, the following
conventions are reached for some abbreviations, icons, notes, security
warnings and tips that appear in this user manual:

Table -1.2: Convention Table

Item Description Note

®
H7921-RHZ-i Means Hongdian Appears in the process after
H7921-RHZ-i GPRS/CDMA Chapter 2
Router series products
®
H7000 Means Hongdian Wireless Appears in the process after
DDN Communication System Chapter 2
series products
Means tips or experiences Appears in the installation and
that can save time in the testing process in this user manual
installation and testing
process

Prompts the users or relevant Appears in the use and operation

readers to remember some process in the this user manual
important information or
parameters descriptions

Warning: e.g. improper Generally appears in the product

temperature, unstable introduction and installation
voltage etc. description process in this user
manual

Caution: informs the users of Appears in the description process

the invalid or improper beyond Chapter 1 in user manual
operation in the operation
and testing process.

1.5 Technical support

To help the users fast resolve the problem occurring in their operation process
and obtain the correct solution of the problems on the hardware, operating
system, installation and testing, we are available anytime in the following
manner:

 Call service:
Tel (sales) +86-755-88864288
Technical support: +86-755-88864298
24Hours hotline +86-13316996093
+86-13672886484
Fax +86-755-83404677
Post code 518048

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 E-mail service:
Technical support: [email protected]
Service [email protected]

 Website and BBS service:

Website: www.hongdian.com
BBS: http://www.mdtu.com/forum/default.asp

1.6 Acronym and term

In this user manual, the following acronyms and terms are used:

APN Access Point Name

APP Application
ATM Asynchronous Transfer Mode
ATM Auto Table Machine
AuC Authentication Centre
BG Border Gateway
BGP Border Gateway Protocol
BSC Base Station Controller
BSCC Base Station Control Connection
BSS Base Station System
BSSGP BSS GPRS Protocol
BTS Base Transceiver System
CDMA Code Division Multiple Access
CDR Call Detail Record
CGF Charging Gateway Function
CSD Circuit Switch Data
DDN Digital Data Network
DDP DTU DSC Protocol
DHCP Dynamic Host Configuration Protocol
DNS Domain Name System
DSC Data Service Center
DTU Data Terminal Unit
EGP External/Exterior Gateway Protocol
EIGRP External/Exterior Internet Group Routing Protocol
EMC Electro Magnetic Compatibility
ESP Electro Static Precautions

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ETSI European Telecommunications Standards Institute

GGSN Gateway GPRS Support Node
GMSC Gateway MSC
GPRS General Packet Radio Service
GSM Global System for Mobile Communications
GSN GPRS Support Node
GTP GPRS Tunneling Protocol
GTP-id GTP Identity
HLR Home Location Register
HSCSD High Speed Circuit Switch Data
IGMP Internet Group Management Protocol
IGRP Internet Gateway Routing Protocol
IN Intelligent Network
IP Internet Protocol
IPv4 IP version 4
IPv6 IP version 6
IPSEC IP Secure Protocol
ISDN Integrated Services Digital Network
ISP Internet Service Provider
L2TP Layer 2 Tunneling Protocol
LA Location Area
LLC Logical Link Control
MAP Mobile Application Part
MDNS Mobile Domain Name System
MDTU Mobile Data Terminal Unit
MIB Management Information Base
MS Mobile Station
MSC Mobile Switching Center
MT Mobile Terminal
MTBF Mean Time Between Failure
MTTR Mean Time To Recovery
N/A Not Applicable
NAS Network Access Server
NAT Network Address Translation
NTP Network Time Protocol
O&M Operations & Maintenance
PAP Password Authentication Protocol

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PCF Packet Control Function

PDP Packet Data Protocol
PDN Packet Data Network
PDSN Packet Data Service Node
PLMN Public Land Mobile Network
POS Point of Sales
PTM-G Point-to-Multipoint Group Call
PTM-M Point-to-Multipoint Multicast
QoS Quality of Service
RA Routing Area
RADIUS Remote Authentication Dial In User Service
RIP Routing Information Protocol
RSC Register Service Center
RTOS Real Time Operating System
RTP Real-time Transport Protocol
RTU Remote Terminal Unit
RSVP Resource reSerVation Protocol
SCADA Supervisory Control and Data Acquisition
SGSN Serving GPRS Support Node
SIM Subscriber Identify Module
SMS Short Message Service
SMSC Short Message Service Center
SNMP Simple Network Management Protocol
STK SIM Tool Kits
TCP Transmission Control Protocol
TDMA Time Division Multiple Access
TMN Telecommunication Managed Network
UDP User Datagram Protocol
UIM User Identify Module
UMTS Universal Mobile Telecommunication System
USSD Unstructured Supplementary Service Data
UTK UIM Tool Kits
VLR Visitor Location Register
WAN Wide Area Network
WAP Wireless Application Protocol
WDDN Wireless Digital Data Network

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CHAPTER 2 Product Introduction

2.1 Galaxy 3G overview

Combining with the third generation of mobile communication technology and WLAN
technology, Galaxy 3G mobile network data communication terminal product is
designed as a high-tech 3G product upon the needs of users. It can provide data
communication service for these users at any time and in any place.

Galaxy H7921-RHZ-i 3G Router is characterized with excellent transmission reliability

and a wide range of applicability. It is the ideal choice for various sectors as a special
data communication system.

2.1.1 Product appearance

The appearance, installation position and dimension of the router are shown below. In
consideration of different application sites, the installation accessories are provided on
both sides. You can put it on table directly without using these accessories; while in
industry, finance, public utilities and other related application sites, it is generally
required to fix it with the installation accessories to comply with the industrial
application requirements.

LED SIM card socket

Fig. 2.1.1-1: Front Panel

The indicators on the front panel are described as the table below:
Indicator State Description
LAN： It lights shows there is a LAN connect, flash shows
it has data communication.
NET： Indicate the status of module.

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SYSTEM： It lights when router works normally.

Back panel interface

Galaxy H7921-RHZ-i 3G Router’s all interfaces are designed on the back panel as shown
below:

COM LAN POWER RESET ANT

Fig. 2.1.1-2: Back Panel

The interfaces on the back panel are described as below:

ANT：Antenna (SMA negative terminal) interface, which is able to match with standard
short antenna, vehicular antenna or directional antenna;

RESET：Reset button used for restoring the default parameters.

DC：DC power supply interface. (Be sure to check if the voltage of power supply is
consistent with the label on the router)

RJ45：10/100BaseT self-adapting Ethernet interface;

COM：Serial interface (RS-232) used for receiving and dispatching the data of serial
interfaces of terminal equipment or setting the console. Its application is dependent on
the working modes. For instance, under the CONSOLE mode, press the Spacebar of PC
connected with the serial interface to display the configuration state when the system is
powered up. Otherwise, the system will start the communication state normally.

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2.1.2 Other Accessories

For safe transportation purpose, Galaxy H7921-RHZ-i 3G Router should be packaged

properly. Pease keep the packaging materials well after the package is opened for
future use in case of re-transportation.

Standard fittings
 Galaxy H7921-RHZ-i 3G device 1 (packaged upon the order conditions)
 3G antenna 1
 +12V power adapter 1
 User manual 1 (CD-ROM)
 Certificate of conformity and warranty card 1
 Mounting and securing fittings 1 pair

Optional accessories
 1.5m RJ45 cable 1

Check the amount of articles after open-package. For the specific amount, please refer
to the user order contact.

2.1.3 Device installation

Note: Please don’t install Galaxy H7921-RHZ-i 3G Router while it is powered.

2.1.3.1 Environment requirements

The system can be used under the following conditions:
 Voltage : +5VDC~26VDC
 Power Consumption:
 Peak working Current: 240mA@+12VDC
 In time of idling: 40mA@+12VDC
 Operating Ambient Temperature: -20~+60ºC
 Storage Temperature: -30~+70ºC
 Relative Humidity: <95% (no condensation)

Galaxy H7921-RHZ-i 3G Router can be placed in office, on wall or installed or fixed in

any places, without special wiring and heat radiating requirements.

To ensure the long-term and stable operation of system, grounding measures and
dust-proof measures should be taken on power supply, keep ventilation and a proper
room temperature.

Caution:

1. This system cannot be used under severe condition, such as acid/alkali

environment, strong magnetic field etc. In such environments, the normal
operation of this system cannot be ensured. Any physical damage will not be
included in the quality guarantee;
2. This product is a Class-A information product, which may cause radio interference
in living environment when being used. In this case, the users are required to take
some proper measures.

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2.1.3.2 Wiring
RJ-45 - Ethernet interface
Standard 10/100BaseT Ethernet switch port, self-adaptive
DC - power supply interface, Galaxy H7921-RHZ-i 3G router’s power supply is generally
+12VDC
ANT - antenna interface
The standard 5OΩ/SMA RF connector (female) is applied. In the environment of some
industrial applications, the lightning protection measures should be taken. You can
install the lightning protection device between this connector and antenna.

Note:

1. Keep this product away from any heating source;

2. Don’t place this product in dusty or humid environment;
3. Keep it away from some possible interference sources such as metal wall,
microwave oven etc;
4. To ensure that Wi-Fi network signal is received well, please pay attention to the
position and the angle of antenna. Don’t place antenna inside the shielded metal
case.

2.2 Function and features

Galaxy series 3G mobile data communication terminal product features platform and
modularization design. Upon the different demand from the users, the platform
extension, modem combination and clipping are carried out to comply with various
application demands of different clients. Combination of Broadcom hardware platform
with Linux-based GOS (Galaxy Operation System) software platform is its core
advantage.

The features of full-function Galaxy 3G mobile data communication terminal product

include:

2.2.1 Hardware function

 SYSTEM, NET, LAN indicators

 Factory default configuration restoration button

 Antenna interface: 50Ω/SMA negative end

 Serial data interface (DB9): RS-232(DCE)

 Serial data interface rate: 300 to 230,400 bits/s

 Ethernet interface: one 10/100BaseT/RJ45 self-adapting

 Configuration interface: WEB/Telnet or RS-232

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2.2.2 Software function

 Supporting HSUPA/HSDPA/EDGE/GPRS or EVDO/CDMA 1x

 Built-in DHCP Service

 Supporting DMZ host computer

 Supporting DDNS

 Supporting static routing list

 Supporting IP address and port filtration

 Supporting monitor mobile network traffic quality.

 WEB/Telnet Management

 Local Firmware Upgrading/ Configuration Backup

 System Log Server

2.3 System application

Multiple application modes for H7921-RHZ-i 3G Router are described as
follows:

 Application Mode One: Application in video monitoring

The center-to-multipoint network generally needs to be adopted for the

application mode of video monitoring. Please connect and install the router
and network camera according to the following schematic diagram.
Furthermore, other Ethernet interface equipment can be also connected at
the video monitoring site for built-in Ethernet exchangers:

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Diagram 2.3-1: Schematic diagram for video application

 Application Mode Two: Application in SoHo

There is one built-in 10M/100M self-adapting fast Ethernet port within

H7921-RHZ-i 3G Router, which greatly facilitates SoHo user getting access
to the internet.

Diagram 2.3-2: Schematic diagram for application in SOHO

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 Application Mode Three: Application in banking business

H7921-RHZ-i 3G Router is able to be connected to the target machine and

other network devices at the same time. Take ATM network in the banking
business for example. ATM machine needs to be connected to the host
computer of bank, and at the same time, it is also connected to the video
camera, and thereby monitoring the conditions around ATM machine.

Diagram 2.3-3: Schematic diagram for application in banking business

Chapter 3 Router Configuration

3.1 Overview
Galaxy H7921-RHZ-i 3G Router features built-in WEB interface configuration,
management and debugging tools. Before using Galaxy H7921-RHZ-i 3G Router, users
should configure relate parameters; during using, you can freely change related
parameters and perform software upgrade and simple test etc.

When you enter Galaxy H7921-RHZ-i 3G Router built-in WEB configuration interface,
you can set and manage its parameters as described below.

3.2 Connection settings

3.2.1 Environment requirements
When you want to use Galaxy H7921-RHZ-i 3G Router, a computer and a UIM/SIM card
should be prepared according to the following requirements:

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 Computer with Ethernet card and TCP/IP protocol

1. IE6.0 or higher
2. Support 1024x768 resolution display

3.2.2 Connection method

For your convenient use, we recommend you plug your SIM/UIM card into H7921-RHZ-i’s
card slot before your configuration. Then power on H7921-RHZ-i and begin your
configuration. Upon the actual conditions, connect and configure Galaxy H7921-RHZ-i 3G
Router by the following two methods:

Note:

You can configure H7921-RHZ-iwithout any card, but you may not connect to the internet until you
insert a SIM/UIM card.

Warning:

Never pull or plug your SIM/UIM card when H7921-RHZ-i is power on. Your card may be damaged.

Warning:

The metal casing of H7921-RHZ-i 3G Router has to be well connected to the ground so as to ensure
the router a safe, stable and reliable operation.

3.2.2.1 Ethernet direct connection method

Using Ethernet cable with RJ-45 connector, directly connect the computer to one of LAN
ports on Galaxy H7921-RHZ-i 3G Router as shown in the figure below:

Fig. 3.2.2.1: Wiring Method 1

Note: Galaxy H7921-RHZ-i 3G Router’s LAN port is designed with self-adaptive cross
connect technology, so the straight-through cable or cross cable can be both applied to
connect devices for communication.

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3.2.2.2 LAN connection method

When it is required to connect Galaxy H7921-RHZ-i 3G Router to local network through
HUB or switch, connect the hub or switch out-link port with any one of its switch ports
as shown in the figure below.

Fig. 3.2.2.2: Wiring Method 2

3.2.2.3 Serial port connect

 COM – serial interface

COM serial communication interface is a standard RS-232(DCE) interface

with DB9 terminal (negative terminal). It can be used for the configured
console (CONSOLE) or normal communication interface.

The cables of RS-232(DCE) interface are defined as follows:

DB-9 connector (DCE-negative terminal)

PIN Name Description Direction Remark
of signal s
1 CD Carrier Detect --
2 RXD Received Data --
3 TXD Transmitted Data --
4 DTR Data Terminal Ready --
5 GND Signal Ground
6 DSR Data Set Ready --
7 RTS Request To Send --
8 CTS Clear To Send --
9 RI Ring Indicator --

 RJ-45 – Ethernet Interface

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Self-adapting (Version 2.0 or above) standard 10/100BaseT Ethernet

switching interface

 ANT – antenna interface

The standard 5OΩ/SMA radio-frequency connector (negative terminal) is

adopted for use. In addition, the lightning-proof measures need to be
adopted for some operating conditions, so you may place a lightning
protection device between the connector and the antenna.


Attention:

1. The products shall be far away from any heating device;

2. Don’t place the products in the dusty or wet environment;
3. The products shall be far away from some potential interference sources, like the metal wall, and
micro-wave oven, etc;
4. Pay attention to the position and angle of antenna to ensure it works well. Don’t place the
antenna in the shielding metal box.

3.2.3 Network configuration

After the configuration environment is connected well as one of the connection
methods, the local configuration computer IP address and other parameters should be
set. Take the LAN connection method as an example to describe the network
configuration procedure shown as below.

1. Configuration computer setting

First, enter the computer control panel of the selected computer, find “Network
Connections” icon and double click it to enter, select “Local Area Connection”
corresponding to the network card on this page. Refer to the figure below.

Fig. 3.2.3-1: Computer Local Connection Configuration

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Enter (double click or right click) the “Local Area Connection”“Property (R)” and enter
the interface shown in the figure below:

Fig. 3.2.3-2: Computer Local Connection Configuration

Select the “Internet Protocol (TCP/IP)”, click the “Properties”, and enter the interface as
below:

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Fig. 3.2.3-3: TCP/IP Properties Configuration

Method 1: general configuration

This method will temporarily interrupts the communication between the computer
under configuration and LAN, and the specific parameter configuration is shown as
below:

IP address: 192.168.8.* (*indicates any integral between 2 to 254)

Subnet mask: 255.255.255.0
Default gateway: 192.168.8.1

Remember:
Galaxy H7921-RHZ-i 3G Router LAN port factory default parameter:
IP address: 192.168.8.1;
Subnet mask: 255.255.255.0
Galaxy H7921-RHZ-i 3G Router factory default login parameter:
Management interface login IP address: 192.168.8.1
Login name: admin
Login password: admin

Method 2: advanced configuration

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If you don’t want to interrupt local PC LAN communication and configure Galaxy
H7921-RHZ-i 3G Router when the former network configuration exists, it is required
add route (IP).

The configuration operation is shown as below:

Click the “Advanced (V)…”button in Fig. 3.2-5 to enter the interface as below:

Fig. 3.2.3-4: Advanced TCP/IP Properties Configuration

Click the “Add (A)”button under the “IP address (R)”, and fill in the IP address that you
want to add:

Fig. 3.2.3-5: Add TCP/IP Address

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After the configuration is completed, click the “Add”. By now the computer has a route
to Galaxy H7921-RHZ-i.

Note:

As shown in Fig. 3.2-3, “Default gateway” depends on whether the configuration

computer connects with Internet through original local network configuration. If
Internet is accessed through original local network, the default gateway setting does
not need to be modified; if Galaxy H7921-RHZ-i 3G Router + is used, you need to
modify the default gateway and configure it as Galaxy H7921-RHZ-i 3G Router’s
default LAN IP address 192.168.8.1.

2. Network check

 Step 1: IP configuration check

Use the command of ipconfig to check whether the IP address is correctly set or added.
You can enter DOS mode and key-in command: ipconfig, for instance:

C:\>ipconfig

Windows IP Configuration

Ethernet adapter local connection:

Connection-specific DNS Suffix. :

Auto configuration IP Address . . .: 192.168.8.7
Subnet Mask . . . . . . . . . . .: 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.8.1

 Step 2: connectivity check

After the configuration is completed, you can check the connectivity between it and
Galaxy H7921-RHZ-i 3G Router by ping command. Key-in ping command in system
command line:

Ping 192.168.8.1

If the following information appears:

Pinging 192.168.8.1 with 32 bytes of data:

Reply from 192.168.8.1: bytes=32 time=2ms TTL=64
Reply from 192.168.8.1: bytes=32 time=2ms TTL=64

By now, it means that the configuration computer has been connected to the router. You
can carry out configuration operation on it.

3.2.4 System login

Open the IE browser, and input http://192.168.8.1/ in address bar, as shown below:

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Fig. 3.2.4-1: Web Login

And then you can enter user login identity authentication interface as shown below:

Fig. 3.2.4-2: User Login Verification

User should use default user name and password when log in for the first time:

 User name: admin

 Password: admin

Input correct user name and password, and enter the WEB configuration interface.

3.3 WEB-based configuration

Galaxy H7921-RHZ-i 3G Routers can be configured in WEB mode. The WEB-based
operation features visualization and simplicity, so it is recommended to perform
parameter configuration and operation in WEB mode. Connect the PC and Galaxy router
according to the description in the previous section. Start up IE (6.0 or higher) browser
on your PC to carry out the configuration.

3.3.1 General

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Drawing 3.3.1-1: System Configuration Window

You can select the function and display the configuration window for the
function after clicking on the related option on the top left corner of
configuration window. Please see the following drawing:

Menu Descriptions

Drawing 3.3.1-2: Main Option Bar

The options on the main option bar are as follows:

 Internet
 Local Network
 Applications
 Security
 VPN (Only H7921-RHZ-i series has this option)
 Forward
 System Tools
 Status

Move the mouse pointer onto any option, and click on it to display the
related sub-options or configuration window. The functions about each
sub-option and configuration window will be in detail described in the
following sections.

The functions of the most common buttons are as follow:

 【Save】: used to save the current configuration;

 【Cancel】: used for canceling the current configuration without saving;
 【Refresh】: used for refreshing the messages on the window;
 【Return】: used for returning to last window;

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3.3.2 Internet
When you click the “Internet” tab, the following sub-tabs appear on the page:
 Mobile Network(Embedded Modem)
 Internet Connection Type

Fig. 3.3.2: Internet Configuration Tab

3.3.2.1 Mobile Network configuration

In the “Internet” main tab, click the “Mobile Network (Embedded Modem)” sub-tab to
set the modem parameters and go to the following configuration interface:

Fig. 3.3.2.1-1: Mobile Network

【Auto-Dialup】: Set the account number of 3G network service provided by ISP.

【Module Modem Chat Script】: Set the dial-up script chatting with Module Modem.
Select the “Customize”, and enter the dial-up script chatting with Module Modem in the
input box. Normally you may select”Default”.
【Service Code】: Set the name of 3G network service provided by ISP.
【APN】: Set the APN of the internet access service provided by ISP.
【User Name】: Set the account number of 3G network service provided by ISP.
【Password】: Set the password of account number of 3G network service provided by
ISP.

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【Module Modem Initial Script】: Set the initial script of Module Modem dial-up. Select
the “Customize”, and enter the initial script of Module Modem dial-up in the input box.
Normally you may select”Default”.
【Advanced setting】: Configure advanced parameter by dialing protocol.

Note:

“Embedded Modem” & “Module Modem” both mean the Modem embedded in
H7921-RHZ-i.

In the “Advanced setting” tab, it contains “PPP Advanced Settings” & “Internet
Connection Type Settings”, the interface of “PPP Advanced Settings” is as below:

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Fig. 3.3.2.1-2: PPP Advanced Settings

【The Net Type of Module】DEFAULT means router will obey default option to choose
network; AUTO means router will choose available network automatically; Other
options mean router will use certain network only.

Considering the difference of mobile network authorization, the Point to Point Protocol
connection should be compatible with different network. Advanced setting is used for
the PPP special setting. Click “PPP Advanced Setting” button to start settings.

Normally, it is not required to change the setting for most of networks and
applications. If it is necessary, you need to be cautious in setting PPP Advanced based
on the network environment. For detailed configuration, consult the local mobile
operator and carry out multiple trials to achieve the best suitability.
【CHAP, PAP, MS-CHAP, MS-CHAPv2】are negotiation protocol types while PPP dialing.
【Compression Control Protocol negotiation】: Set whether disable Compression Control
Protocol negotiation. 0: disable; 1: enable.
【Address/Control compression】: Set whether disable Address /Control compression.
【Protocol field compression negotiation】: Set whether disable protocol field
compression negotiation
【VJ style TCP/IP header compress】: Set whether disable Van Jacobson style TCP/IP
header compress.
【Connection-ID compression】: Set whether disable the connection-ID compression
option in VJ.
【Debug】: Set whether enable the debug log function.
【Use Peer's DNS】: Set whether disable Use Peer's DNS.

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【LCP Echo Interval】: Set LCP’s maximum interval time, in second.

【LCP Echo Failure】: Set LCP’s maximum request times.
【MTU】: Set the number of bytes of the maximum transfer unit.
【MRU】: Set the number of bytes of the maximum receive unit.
【local IP】: Set the local IP address.
【Remote IP】: Set the remote terminal’s IP address.
【Other Options】: Users can define their own options here.

3.3.2.2 Internet Connection Type configuration

In the “Internet” main tab, click the “Internet Connection Type” sub-tab to set the
internet connection type. Select the internet connection type from the “Connection
Type” drop-down menu: “Modem” and “Custom”. Below, we will describe the
configuration in different modes:

1. Modem configuration
When internet access is realized by Embedded Modem, you need to select the “Modem”
option and go to the following configuration interface:

Fig. 3.3.2.2: Modem configuration Interface

【DNS Customize】: Set whether configure the DNS server address manually:
Enable/Disable.
【DNS1】: Set IP address of the primary DNS server.
【DNS2】: Set IP address of the standby DNS server.
【VPN Route Type】: Set whether all the packets will pass through VPN even the access
to the Internet.
2. Custom configuration
This mode is used for debugging; customers do not need it normally.

3.3.3 Local network

When you click the “Local Network” tab, the following sub-tabs appear on the page:

 LAN

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 DHCP Server
 Static DHCP

Fig. 3.3.3: Local Network Configuration Interface

3.3.3.1 LAN configuration

In the “Local Network” main tab, click the “LAN” sub-tab to set the LAN port and enter
the following configuration interface:

Fig. 3.3.3.1: Local LAN Configuration

In this interface, you can set the host name, local IP address and its subnet mask:

【Host Name】: Set the router’s host name.

【Local IP Address】: Set the local IP address.
【Subnet Mask】: Set the subnet mask of the local IP address.

3.3.3.2 DHCP server configuration

In the “Local Network” main tab, click the “DHCP Server” sub-tab to set the DHCP
server parameters and go to the following configuration interface:

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Fig. 3.3.3.2: DHCP Configuration Interface

The configuration parameters include:

【DHCP Server】: Set whether enable the DHCP server function: Enable/Disable.
【IP Address Range】: Set the range of the DHCP dynamic address pool.
【DHCP Reservation】: Set the IP address assigned to the client manually. Click the
“IP-MAC Mapping” button to link to the Static DHCP page.
【Client Lease Time】: Set the lease time, namely the time that the client uses the
assigned IP address.
【Subnet Mask】: Set the subnet mask of the IP address assigned by DHCP dynamically.
【Gateway】: Set the gateway to client assigned by DHCP: Default, Static, as same as
router’s gateway.
【DNS】: Set the DNS server’s address: Default, Static, as same as router’s DNS.

3.3.3.3 Static DHCP configuration

In the “Local Network” main tab, click the “Static DHCP” sub-tab to set the DHCP server
parameters and go to the following configuration interface:

Fig. 3.3.3.3-1: DHCP Configuration Interface

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The configuration parameters include:

【Add】: Map the DHCP client’s MAC address with IP.

【Del】: Delete or release the mapping of MAC and IP.
【Refresh】: Refresh the information on the page.

If you want to perform IP-MAC mapping, click the “Add” button to go to the following
configuration interface:

Fig. 3.3.3.3-2: Static mapping Configuration Interface

【MAC Address】: Set the MAC address.

【IP Address】: Set the IP address.

3.3.4 Applications
When you click the “Applications” tab, the following sub-tabs appear on the page:
 DDNS
 Timing Operation
 Trigger On-line Data
 ICMP Check
 DTU
 Interface Check

Fig. 3.3.4: Applications Configuration Tab

3.3.4.1 DDNS configuration

The router is designed with DDNS (Dynamic Domain System) function which can make
others to search the dynamic IP address by internet domain.

In the “Application” main tab, click the “DDNS” sub-tab to set DDNS parameters and go
to the following configuration interface:

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Fig. 3.3.4.1: DDNS Configuration Interface

DDNS configuration parameters include:

【DDNS Server】: Set whether enable DDNS service function: Enable/Disable.

【Service Provider】: Select the DDNS service provider that router currently supports.
Domestic DDNS service provider: 88IP (www.88ip.net), 3322 (www.3322.org); oversea
DDNS service provider: DNSEXIT (www.dnsexit.com), ZONEEDIT (www.zoneedti.com),
CHANGEIP (www.changeip.com), Dyndns (members.dyndns.org); you can also
select”custom” and choose your own DDNS service provider if it is not listed above.
【Server Port】: Set the port number of the DDNS server provided by the service
provider. The default port number is 80.
【User Name】: Set the legal user name of the DDNS service registered in the service
provider.
【Password】: Set the password of the legal user name of the DDNS service registered
in the service provider.
【User Domain】: Set the domain of the DDNS service provided by the service provider.
【Update Interval】: Set the interval of the DDNS client obtains new IP, in second.

3.3.4.2 Timing Operation configuration

In the “Applications” main tab, click the “Timing Operation” sub-tab to set the Timing
Operation parameters and go to the following configuration interface:

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Fig. 3.3.4.2-1: Time Operation Interface

The configuration parameters include:

【Add】: Add the Timing Operation operated at certain time.
【Refresh】: Refresh the information on the page.
【Edit】: Edit selected Timing Operation.
【Del】: Delete Timing Operation.
If you want to add the Timing Operation, click the “Add” button to go to the following
configuration interface:

Fig. 3.3.4.2-2: Timing Operation Configuration Interface

Timing Operation configuration parameters include:

【Name】: Set the name of new Timing Operation.

【Status】: Set whether enable the Timing Operation.
【Action】: Decide execute which type of operation. There are three kinds: online,
offline, reboot. (Command is unviable temporarily).

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【Set Time】: We have five types of time: minute, hour, day, month and week. All you
need processing the time is to fill each type with valid value. When setting, for each
type of time, you need to split the different value with ",", and you can use "xx-xx" to
represent a period of time. For instance, you can input the minute like this: 1, 2, 5,
10-59. Other types are as the same.

3.3.4.3 Trigger On-line Data configuration

In the “Applications” main tab, click the “Trigger On-line Data” sub-tab to set the Trigger
On-line Data parameters and go to the following configuration interface:

Fig. 3.3.4.3: Trigger On-line Data Configuration Interface

Trigger On-line Data parameters include:

【Status】: Set whether enable the Trigger On-line Data.

【Time limit for idle offline】: Decide the time limit of offline when the router has no
data transaction for a period. The value's unit is 'second', 0 means the router will always
on line.
【Dial-up overtime】: Set the give up time limit when the router cannot connect to the
internet. 0 means router will dial forever.

3.3.4.4 ICMP Check configuration

In the “Applications” main tab, click the “ICMP Check” sub-tab to set the ICMP Check
parameters and go to the following configuration interface:

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Fig. 3.3.4.4: ICMP Check Interface

Trigger On-line Data parameters include:

【ICMP Check Service】: Set whether enable the ICMP Check Service.
【ICMP Check Address】: Set the address used to send ICMP pack to.
【ICMP Max Send Times】: Set how many times ICMP pack will be send.
【Interval】: Set the interval of ICMP packs.
【ICMP Check Timeout】: Set how many seconds ICMP check will fail if no response.

3.3.4.5 DTU configuration

In the “Applications” main tab, click the “RTU” sub-tab to set the DTU parameters and
go to the following configuration interface:

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Fig. 3.3.4.5: DTU Interface

DTU parameters include:

【DTU Service】: Set whether enable the DTU Service.

【Work Mode】: Work as a Server or a Client. Client will register to server automatically.
【Transmit Protocol:】: Select the protocol used to transmit.
【Port】: Set the receive port if work mode is server.
【Received Packet Max Length】: Set the max length of received packet, this value must
smaller than 1024.

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【Data Center Configure】: If work mode is client, then set parameters of data center
here.
【Heartbeat Settings】: Enable Heartbeat will make the router send certain data every
certain interval, this function is used to keep the link active, also avoid fake link or
offline. This function may cause extra traffic fees.
【Rs232 Setting】: Set parameters of Rs232 port, please set these according to your
device’s Rs232 port parameters.

3.3.4.6 Interface Check

In the “Applications” main tab, click the “Interface Check” sub-tab to set the interface
parameters and go to the following configuration interface:

Fig. 3.3.4.5: Interface Check

【Interface Inspecting】: Set whether enable the Interface Inspecting.

【Interface Name】: Set which interface will be check.
【Flow Direction】: the way to check data flow.
【Inspect Interval Time】: Set the interval of check.

Caution:

This function is used for avoid false connection. If enable it, when there is no data
flow after a certain time, router will reboot itself. This certain time is 5 times of
Inspect Interval Time. So if your application do not have data flow frequently, do not
enable this function. (ICMP send by router will not be checked, but received data
could be checked.)

3.3.5 Security
When you click the “Security” tab, the following sub-tabs appear on the page:

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Fig. 3.3.5-1: Security Setting Interface

The configuration parameters include:

【Firewall Service】: Set whether enable firewall function: Enable/Disable.

【Default Action】: Set the default action of the firewall: “Accept” means the router
accepts other packets by default; “Drop” means the router drops other packets by
default.
【PING Accept】: Set whether allow PING router from outside.
【Remote HTTP Access】: Set whether enable the remote WEB management function.

The following buttons can be used to add or delete the firewall rules:
【Edit】: Edit the set firewall rules.
【Del】: Delete the set firewall rules.

Click the “Add” to go to the following configuration interface:

Fig. 3.3.5-2: Filter Setting Interface

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You can choose filter type here: IP filter rules or MAC filter rules.
Select the “IP Filter” to go to the following configuration interface:

Fig. 3.3.5-3: Firewall Setting Interface

The configuration parameters include:

【ID】: Set the identification of the firewall rule, generally using a name with meanings.
【Protocol】: Select the protocol of the firewall rule.
【Source IP/Mask】: Set the source IP address of the firewall rule, may be one IP
address or one network segment, e.g.: 192.168.0.0/24.
【Source Port】: Set the source port number of the firewall rule. More than one port
number may be set, e.g. 13, 15, 100-150.
【Destination IP】: Set the destination IP address of the firewall rule. It must be one
unique IP address.
【Destination Port】: Set the destination port number of the firewall rule. More than one
port number may be set, e.g. 50, 75-90.
【Action】: Select the actions to this rule of the firewall: Accept, Drop, Reject.
【Status】: Set whether enable this filter rule: Enable/Disable.

Select the “MAC Filter” to go to the following configuration interface:

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Fig. 3.3.5-4: Firewall Setting Interface

【MAC Address】: Set the MAC address.

【Action】: Select the actions to this rule of the firewall: Accept, Drop, Reject.
【Status】: Set whether enable this filter rule: Enable/Disable.

3.3.6 VPN (Only H7921-RHZ-i series have this option)

If you click the VPN tab, the following sub-tabs appear on the page:
 L2TP
 PPTP
 GRE
 IPsec

Fig. 3.3.6: VPN Setting Interface

3.3.6.1 L2TP configuration

Fig. 3.3.6.1-1: L2TP Setting Interface

【Edit】: Edit the L2TP setting.

【Del】: Delete the L2TP setting.
【View】: view the status of L2TP, including Received Packets(TX), Received Errors
Packets, Received Drops Packets, Received Bytes(RX), Send Packets(STX), Send Errors
Packets, Send Drops Packet, Send Bytes(SRX).
【VPN Route Type】: Link to the sub-page: Internet Connection Type.

Click the “Add” tab; the following sub-tabs appear on the page:

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Fig. 3.3.6.1-2: L2TP Setting Interface

L2TP configuration parameters include:

【Name】: Set a name for this L2TP connect.

【Status】: Set whether enable this L2TP: Enable/Disable.
【Server IP or Domain】: Input Server IP or Domain of the VPN service provider.
【User Name】: Set the user name provided by the VPN SP.
【Password】: Set the password provided by the VPN SP.
【PPP Configures】: Please see Chapter 3.3.2.1 as a reference.

3.3.6.2 PPTP configuration

Fig. 3.3.6.2-1: PPTP Setting Interface

【Edit】: Edit the PPTP setting.

【Del】: Delete the PPTP setting.

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【View】: View the status of PPTP, including Received Packets (TX), Received Errors
Packets, Received Drops Packets, Received Bytes (RX), Send Packets (STX), Send
Errors Packets, Send Drops Packet, and Send Bytes (SRX).
【VPN Route Type】: Link to the sub-page: Internet Connection Type.

Click the “Add” tab; the following sub-tabs appear on the page:

Fig. 3.3.6.2-2: PPTP Setting Interface

PPTP configuration parameters include:

【Name】: Set a name for this PPTP connect.

【Status】: Set whether enable this PPTP: Enable/Disable.
【Server IP or Domain】: Input Server IP or Domain of the VPN service provider.
【User Name】: Set the user name provided by the VPN SP.
【Password】: Set the password provided by the VPN SP.
【PPP Configures】: Please see Chapter 3.3.2.1 as a reference.

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3.3.6.3 GRE configuration

Fig. 3.3.6.3-1: GRE Setting Interface

【Edit】: Edit the PPTP setting.

【Del】: Delete the PPTP setting.
【View】: View the status of PPTP, including Received Packets (TX), Received Errors
Packets, Received Drops Packets, Received Bytes (RX), Send Packets (STX), Send
Errors Packets, Send Drops Packet, and Send Bytes (SRX).
【VPN Route Type】: Link to the sub-page: Internet Connection Type.

Click “Add”, and enter link GRE tunneling configuration interface.

Fig. 3.3.6.3-2: GRE Setting Interface

【Status】: Set whether the GRE is enabled. Two statuses are available: Enable
(enable), Disable (disable).
【Peer Extern IP】: Set the peer IP address.
【Peer Inner IP】: Set the peer subnet

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3.3.6.4 IPsec configuration

Fig. 3.3.6.4-1: IPsec Setting Interface

【Edit】: Edit the PPTP setting.

【Del】: Delete the PPTP setting.
【View】: View the status of PPTP, including Received Packets (TX), Received Errors
Packets, Received Drops Packets, Received Bytes (RX), Send Packets (STX), Send
Errors Packets, Send Drops Packet, and Send Bytes (SRX).

Click “Add”, and enter link GRE tunneling configuration interface.

Fig. 3.3.6.4-2: IPsec Setting Interface

Please configure these parameters according to your demand and

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circumstance to constitution Interface, Local Subnet, Peer Subnet, the

Encrypt Type, Authorization, the related parameter of Password etc., be you
usage static state ip address, Local ID and Peer ID don't fill.

3.3.7 Forward
When you click the “Forward” tab, the following sub-tabs appear on the page:
 NAT & DMZ
 Static Route
 RIP (optional function in H7921-RHZ-i)
 OSPF (optional function in H7921-RHZ-i)

Fig. 3.3.7: Forward Tab

3.3.7.1 Nat & DMZ configuration

In the “Forward” main tab, click the “NAT&DMZ” sub-tab to set the route mode, NAT
and DMZ functions and go to the following configuration interface:

Fig. 3.3.7.1-1: NAT&DMZ Setting Interface

NAT&DMZ configuration parameters include:

【NAT/NAPT Services】: Set whether enable NAT/NAPT function: Enable/Disable.

【DMZ Services】: Set whether enable DMZ function: Enable/Disable.

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Click the “Add” to go to the following configuration interface:

Fig. 3.3.7.1-2: NAT&DMZ Setting Interface

【Select】: Select which data forward rule to be added.

1. Route mode setting

Select the “Route Mode” option to go to the following configuration interface:

Fig. 3.3.7.1-3: NAT&DMZ Setting Interface

Route Mode configuration parameters include:

【 Interface 】 :On selected interface, the source IP of packets pass through

H7921-RHZ-iwould not be replaced to H7921-RHZ-i’s IP, the destination machine can
see the source IP directly.

Note:

Normally you may not need this option except for some certain application.

2. DMZ setting

Select the “DMZ” option to go to the following configuration interface:

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Fig. 3.3.7.1-4: DMZ Setting Interface

DMZ configuration parameters include:

【Outside Interface】: Set the interface on which the DMZ function acts.
【Inside Address】: Set the IP address of the host assigned by DMZ record.

3. NAT setting

To configure the NAT function, you need to go to the following configuration interface:

Fig. 3.3.7.1-5: NAT Setting Interface

NAT configuration parameters include:

【Name】: Set the name mapped by NAT port.

【Protocol】: Set the protocol mapped by NAT port.
【Outside Interface】: Select the interface on which NAT function acts.
【Outside Port】: Set the outside port number mapped by NAT port.
【Inside Address】: Set the IP address of LAN host mapped by NAT port.
【Inside Port】: Set the port number of LAN host mapped by NAT port.

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3.3.7.2 Static route configuration

In the “Forward” main tab, click the “Static Route” sub-tab to set the static route
parameters and go to the following configuration interface:

Fig. 3.3.7.2-1: Static Route Configuration Interface

The configuration parameters include:

【View Route Table】: View the current system’s route table.

【Add】: Add new static routes.
【Refresh】: Refresh the information on the page.

To add the static route, click the “Add” button and go to the following configuration
interface:

Fig. 3.3.7.2-2: Static Route Configuration Interface

The static route’s configuration parameters include:

【Destination IP】: Configure the destination network address of this static route.
【Subnet Mask】: Configure the subnet mask of the destination address of this static
route.

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【Gateway】: Configure the next IP address of this static route, namely the port address
of the neighboring router.
【Interface】: Specify the interface on which the static route acts.

3.3.7.3 RIP configuration (Optional)

In the “Forward” main tab, click the “RIP” sub-tab to set the dynamic route parameters:
RIP, and go to the following configuration interface:

Fig. 3.3.7.3: RIP Configuration Interface

You may add a network or neighbor by click “Add” icon.

3.3.7.4 OSPF configuration (Optional)

In the “Forward” main tab, click the “OSPF” sub-tab to set the dynamic route
parameters: OSPF, and go to the following configuration interface:

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Fig. 3.3.7.4: OSPF Configuration Interface

You may add a network or neighbor by click “Add” icon.

3.3.8 System tools

When you click the “System Tools” tab, the following sub-tabs appear on the page:

 Local Log
 System Log
 Clock
 Account
 Backup
 Firmware Upgrade
 System Reboot

Fig. 3.3.8: System Tools Tab

3.3.8.1 Local Log information

In the “System Tools” main tab, click the “Local Log” sub-tab to view the log
information and go to the following configuration interface:

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Fig. 3.3.8.1: Log View Interface

Log view settings include:

【System Log】: Set the type of log to be displayed.

After selecting the log type, you can make the following operations:

【Show】: Display log in the Log Table.

【Clear】: Clear the log in the Log Table.

Log display:

【Log Table】: Display the system log information in the table.

3.3.8.2 System Log function

In the “System Tools” main tab, click the “System Log” sub-tab to set the log function
and go to the following configuration interface:

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Fig. 3.3.8.2: System Log Management Interface

The system log configuration parameters include:

【Local Log Status】: Set whether enable local log function: Enable/Disable.
【Remote Log Status】: Set whether enable remote log function: Enable/Disable. After
this function is enabled, the router will send the log information to the configured
remote PC.
【Remote IP】: Set the IP address of the remote server, generally the IP address of the
PC that receives the log information.
【Remote Port】: Set the port number of the remote server.

Note:

For the success of remote log receive, the remote log server must be started.

3.3.8.3 System clock

In the “System Tools” main tab, click the “Clock” sub-tab to set the system’s clock
function. Time Synch. Type option is the method to synchronize the system time: NTP
and Manual.

Select the Manual to set the time manually.

Select the NTP to go to the following configuration interface:

Fig. 3.3.8.3: Clock Configuration Interface

The system clock configuration parameters include:

【NTP Server IP】: Set the domain or IP address of the NTP server.
【NTP Synch. Interval】: Set the interval of the router making NTP synchronization in
successive two times.
【Time Zone】: Set the time zone.

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3.3.8.4 Account setting

The router provides the user with the power to modify the password, In the “System
Tools” main tab, click the “Account” sub-tab to set the account management function
and go to the following configuration interface:

Fig. 3.3.8.4: Account Interface

The system clock configuration parameters include:

【Input New Password】: Input your new password.

【Please Input New Password Again】:Input your new password again

Then you need to log in to the router again.

3.3.8.5 Backup

In the “System Tools” main tab, click the “Backup” sub-tab to set the backup function.
The configuration interface consists of two parts: the first part is parameters backup,
namely send the parameters configuration information from the router to PC; the
second part is parameters restoration, namely send the parameters configuration
information from PC to the router.

1. Backup configuration

See the figure below:

Fig. 3.3.8.5-1: Backup Configuration Interface

Select the parameter type to backup in the selection box. The backup configuration
parameters include:

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【Backup All】: Set the backup all operation.

【Backup】: Select parameter items to backup from the “Please choose the item to
backup” drop-down list, and select the storage path to back up the configured
parameters information.
【Cancel】: Cancel the operation in the selection box.

2. Restore configuration

See the figure below:

Fig. 3.3.8.5-2: Restoration Configuration Interface

The configuration file restoration operations include:

【Select】: Select the location where the parameters file to be imported is located.
【Restore】: Import the parameters.
【Cancel】: Cancel the information in the address input box.

3.3.8.6 Firmware upgrade

In the “System Tools” main tab, click the “Firmware Upgrade” sub-tab to use the
software upgrade function and go to the following interface:

Fig. 3.3.8.6: Upgrade Management Interface

The upgrade configuration parameters include:

【Select】: Select the location of the upgrade software.

【upgrade】: Start firmware upgrade.
【Cancel】: Cancel the unsaved configuration.
【Refresh】: Refresh the information on the page.

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Note:
In the upgrade process, don’t cut off the power supply or disconnect the
communication connection between PC and router!
After the upgrade succeeds, reboot IE browser and router!

3.3.8.7 System reboot

In the “System Tools” main tab, click the “System Reboot” sub-tab to use the system
reboot function and go to the following interface:

Fig. 3.3.8.7: System Reboot Interface

The reboot configuration parameters include:

【Reboot】: Reboot the system.

After reboot the router, please reboot the browser!

3.3.9 Status display

When you click the “Status” tab, the following sub-tabs appear on the page:

 Base Information
 LAN
 Embedded Modem
 Route Table
 DHCP Client

Fig. 3.3.9: Status Information Tab

Tab description:

【Base Information】: Display the system information.

【LAN】: Display LAN port’s running information.
【Embedded Modem】: Display USB wireless network’s running information.

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【Route Table】: Display the route table information.

【DHCP Client】: Display the DHCP Client information.

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Chapter 4 Frequently Asked Questions (FAQ)

4.1 Fault analysis
Fault 1: All indicators are off.

Check whether the cables are connected correctly. Meanwhile, check whether the
power supply complies with the requirements. Galaxy H7921-RHZ-i 3G Router’s label
indicates the detailed requirements regarding the power supply voltage. Check whether
the power supply voltage is identical with that specified in the label.

If the input voltage is correct, but all indicators are off, maybe the device fails. Please
contact your sales representative.

Fault 2: Unstable phenomenon appears after working for a long time.

Check whether the device is overheated. If it is overheated, put the device in a

ventilated place.

Fault 3: The device doesn’t execute self-checking.

Make sure the power supply is correct.

Fault 4: How to resolve the problem if the following information appears when you ping
the router?

Pinging 192.168.8.1 with 32 bytes of data:

Request timed out.

Such information indicates that error occurs in the installation process. You must check
the followings in sequence:
 Whether PC is connected with Galaxy H7921-RHZ-i 3G Router correctly
by Ethernet cable?
(Note: H7921-RHZ-i Router’s LINK indicator and PC’s Link indicator must be
on).
 Whether PC’s TCP/IP environment is configured correctly?
(Note: If H7921-RHZ-i Router’s IP address is 192.168.8.1, PC’s IP address
must be 192.168.8.xxx).

For more check, click the relevant menu and enter the DOS interface. Type the
command: ipconfig, and press the Enter key, for example:

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C:\>ipconfig

Windows IP Configuration

Ethernet adapter local connection:

Connection-specific DNS Suffix. . . . :

IP Address . . . . . . . . . . . . . . . . . . . : 192.168.8.48
Subnet Mask . . . . . . . . . . . . . . . . . : 255.255.255.0
IP Address . . . . . . . . . . . . . . . . . . : 192.168.0.48
Subnet Mask . . . . . . . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . . . . . . : 192.168.0.254

(Type the command: ipconfig? to get more operation help regarding ipconfig
command).

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Appendix: Software Upgrade Description

Upgrade tool description and operating instructions

Galaxy H7921-RHZ-i 3G Router is designed with the platform technology, whose

software can be upgraded with the development of the communication and network
technology.

WEB upgrade:

Galaxy H7921-RHZ-i 3G Router supports the function of upgrading the firmware directly
by importing the upgrade file via the WEB configuration interface. Log in the WEB
configuration page by means of entering the router’s IP address (LAN port or WAN
port) in the browser’s address bar. Click System Tools -> Firmware Upgrade, to go to
the Web firmware upgrade interface. Click the Browse key to find the corresponding
upgrade file. Click the Save button to upgrade the firmware.

In the process of upgrade, don’t make any other operation to the Web configuration
page. Otherwise, the upgrade may fail, which may make the router fails. After the
upgrade, this Web page will prompt that the upgrade succeeds or fails. If upgrade fails,
you can repeat the above operations again to upgrade the firmware.

Note:
1. In the software upgrade process never cut off the power supply or disconnect the
communication between the PC and the router.

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