CHAPTER 5

TROUBLESHOOTING

I. ERROR DISPLAY ....................................5-1 IV. OPERATION TROUBLESHOOTING .....5-39

II. SERVICE MODE......................................5-4 V. IMAGE TROUBLESHOOTING...............5-43
III. LIST OF FAILURES ...............................5-38 VI. AFTER REPLACING PARTS .................5-48

COPYRIGHT © CANON ELECTRONICS INC. 2009 CANON DR-9050C/7550C/9050C FIRST EDITION

 CHAPTER 5 TROUBLESHOOTING

I. ERROR DISPLAY

1. Main Body Display example

“Message” and “Code” appear on the
display panel of the main body. The service
call message is displayed as “Call for Ser-
vice.”
Figure 5-101
Errors associated with user operations
No. Message Code Failure
1 Cover Open C001 The upper unit is open.
2 C009 The imprinter cover is open.
3 C010 The pickup roller cover is open.
4 DBL Feed D002 A double feed was detected by the document length.
5 D004 A double feed was detected ultrasonically.
6 Check Imprinter H001 An ink cartridge is not installed in the imprinter.
7 Staple Detected J001 A stapled document has been detected.
8 Skew Detected J018 A skewed document was detected.
9 Dust Detected J050 Dust detected on the reading glass could not be avoided.
10 Jam P001 A document has jammed before entering the registration
pre-sensor.
11 P002 A document has jammed before exiting from the regis-
tration pre-sensor.
12 P004 A document has jammed at the eject sensor.
13 P006 A document has jammed before entering the registration
post-sensor.
14 P007 A document has jammed before exiting from the regis-
tration post-sensor.
15 P050 Feeding stopped due to other document jams.
16 Count Mismatch U001 The specified number of sheets was exceeded before the
scan ended.
17 U002 The scan ended with a number of sheets less than the
setting.
18 Tray Error E021 Pickup tray operation error. The user moves the pickup
tray position manually. ¼Refer to the service call.
19 Error occurred. (None) This message may appear depending on applications
See PC. being used. Since no message corresponding to this
error is provided by the main body, its description is dis-
played on the computer.

Table 5-101

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 CHAPTER 5 TROUBLESHOOTING

Service calls correct it. If there is no problem with connec-

If a communication error occurs between tions, replace the related part. For motors,
the motor or sensor and PCB, an error check the connected drive transmission parts
message appears. If it appears, reset the and operation check sensor as well.
main body and computer power. If the same Note:The message of code “E021” is “Tray
error message/code still appears, check the Error.”
connection of the related part, and if it is faulty,

Code Parts/symptom Code Parts/symptom

E011 Pickup solenoid E046 Main drive PCB
E012 Feed motor (Controller CPU judgment)

E015 Imprinter PCB E047 Patchcode PCB

(Controller CPU judgment)
E020 Main motor
E048 Eject PCB
E021 Tray motor (Man drive CPU judgment)
* Refer to the section associated with
user operations. E049 Sub-drive PCB
(Controller CPU judgment)
E022 Separation motor
E050 Patchcode decode error
E024 Eject motor
E054 Reading PCB (front)
E025 Pickup motor
E055 Reading PCB (back)
E030 Exhaust fan
E086 Control EEPROM write error
E032 Control PCB model error
E090 Man drive Flash checksum error
(For example, the DR-9050C PCB is
installed on the DR-6050C.) E091 Man drive Flash delete error
E033 Shading motor (front) E092 Man drive Flash write error
E034 Shading motor (back) E093 Sub-drive Flash checksum error
E040 Sub-drive PCB E094 Sub-drive Flash delete error
(Man drive CPU judgment)
E095 Sub-drive Flash write error
E041 Main drive PCB E100 Scanner busy timeout error
(Man drive CPU judgment)
E101 Pickup tray timeout error
E042 Imprinter PCB
(Controller CPU judgment) E102 Pickup sensor timeout error

E044 Ultrasonic drive PCB E103 Document sensor timeout error

(Man drive CPU judgment) E104 Shading timeout error

Table 5-102

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 CHAPTER 5 TROUBLESHOOT-

2. Computer
The display connected to the computer
shows error messages. Their contents differ
depending on the software being used.
Most errors are associated with users,
such as user operation mistakes and
document jams. The user must take appro-
priate actions according to error messages.
The figure below shows several exam-
ples of error messages when using “Cap-
turePerfect 3.0”.

Figure 5-102

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 CHAPTER 5 TROUBLESHOOTING

II. SERVICE MODE

A. Outline
1. Outline
The service mode of this machine can
be executed by installing the service mode
software (service tool) located in the setup
disc bundled with this machine or supplied
for servicing on the computer for servicing.
This service tool is an integrated tool that
consists of a common EXE file and DLL files
for each product.
The system requirements for the com-
puter to be used are the same as those
described in the “User Manual.” The lower
the CPU performance or memory capacity,
the longer the processing time.
The initial screen is shown below.

Figure 5-201

When a work button is selected on the

initial screen, the corresponding screen is
displayed and each service mode can be
executed.

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 CHAPTER 5 TROUBLESHOOTING

A list of items is shown below.

No. Configuration/display name Function
1 Select Scanner Select a scanner to be connected.
2 Main Menu Perform adjustment associated with image reading, display the
counter and make other settings.
3 All Adjustment All adjustments related to image reading (LED adjustment and
registration adjustment)
4 Regist Adjustment Automatic adjustment of the reading start position
5 LED Adjustment Adjustment of the intensity for the reading LED
6 Max Document Size Select long document mode.
7 Sleep Select time to enter sleep mode.
8 SCSI Transfer Select the SCSI transfer speed.
9 Counter Display and change the total scanning count, replacement parts
counter, etc.
10 Dcon Check Check the operation of motors, sensors, and others.
11 Pick Motor Operation check of the pickup motor
12 Feed Motor Operation check of the feed motor
13 Main Motor Operation check of the main motor
14 Separate Motor Operation check of the separation motor
15 Eject Motor Operation check of the eject motor
16 Tray Position Operation check of the tray motor
17 Imaging Unit (T) Operation check of the shading motor (front)
18 Imaging Unit (B) Operation check of the shading motor (rear)
19 Pick Up Down Operation check of the pickup solenoid
20 Feed Test Overall operation check of document transfer
21 Led Check lighting of the LED on the reading unit.
22 LCD Check lighting of the LCD on operation panel.
23 Feed Unit Confirmation of detection of sensors in the feed unit (Registra-
tion/double feed sensor)
24 Exit Unit Confirmation of detection of sensor in the eject unit (Eject sensor)
25 Staple Unit Confirmation of detection of staple sensor
26 Tray Unit Confirmation of detection of sensor in the document entrance
section (Document/pickup/skew sensor)
27 PANEL UNIT Confirmation of ON/OFF of operation panel keys
28 Others Operation check of other sensors (Door/shading sensor, etc.)
29 Get Status Display errors, version, counter, and other settings.
30 Last Error Logs Display up to 10 recent error codes that occurred.
31 Check Device Display the version of internal firmware.
32 Serial Number Display the serial number of the main body.
33 Sleep Time Display sleep time setting.
34 SCSI Transfer Rate Display the SCSI transfer speed setting.
35 Long Document Display long document mode (maximum length) setting.
36 Counter Display the counter.
37 Write setting to text Save above information on the computer.

Table 5-201a

COPYRIGHT © CANON ELECTRONICS INC. 2009 CANON DR-9050C/7550C/6050C FIRST EDITION 5-5
 CHAPTER 5 TROUBLESHOOTING

No. Configuration/display name Function

38 Scan Check Scan documents in color at 300 dpi and save data.
39 CIS Data Display output waveform from the reading unit.
40 Mode Mode setting (Grayscale/color)
41 Resolution Resolution setting (300/600 dpi)
42 Side Reading side setting (Front/back)
43 Position Reading position setting (Shading/Read)
44 ImgFrame Display the outside frame of a fed document.
45 Speed Transfer speed setting (High/low speed)
46 Save Log Save outside frame data on the computer.
47 Firm Load Change firmware.
48 Firm Load Execute selected and registered control firmware.
49 Use Disk Select and execute unregistered control firmware.
50 Main Drive CPU Firm Select and execute main drive firmware.
51 Sub Drive CPU Firm Select and execute sub-drive firmware.
52 Analog Display sensor analog output. However, the operation is checked in
the field using “Dcon Check”.
53 Extended Setting Make other settings.
54 Regist Manual Adjust- Adjust determined registration adjustment values manually.
ment
55 Key Lock Disable operation panel keys.
56 Imprinter Check the operation of the imprinter (option).
57 Patchcode Check the operation of the patchcode decoder (option).
58 Firm Registration Register and delete control firmware.
59 Register Register control firmware.
60 Delete Delete registered control firmware.
61 Add Note Add notes to registered firmware.
62 Application information Display the version of the service tool (EXE file).
63 Close Application Terminate the service tool. However, it can be terminated from each
operation screen.
64 Simulation mode A trial operation can be performed without connecting the scanner.

Table 5-201b

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 CHAPTER 5 TROUBLESHOOTING

Main screens are as follows.

Initial screen Get Status

Main Menu Scan Check

Dcon Check CIS Data

Figure 5-202

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 CHAPTER 5 TROUBLESHOOTING

ImgFrame Extended Setting

Firm Load Firm Registration

Analog

Balloon help

Figure 5-203

Reference: Balloon help execution button, a dialog box with an ex-

It displays explanation of functions and planation is displayed. However, some
operations. The service tool has this function. execution buttons do not display explana-
When a cursor is placed over the main tion.

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 CHAPTER 5 TROUBLESHOOTING

2. Installation Procedure 3. Starting Up and Exiting Ser-

The procedure for installing the service vice Mode
tool from the setup disc is shown below. Do The procedure for starting up the service
not install it on the user's computer. mode is described below.
1) Connect the computer for servicing with
1) Power ON the computer for servicing and this machine using a USB or SCSI in-
start up the OS (Windows). terface cable.
2) Set the setup disc that is bundled with this 2) Power ON this machine.
machine. 3) Open the installed folder and start up the
3) An installation screen for the user appears “DRUnificationTool.exe” file.
but ignore it. Right click on the [Start]
button on the computer and select [Ex-
plorer].
4) Copy the “¥Driver¥Tools” folder in the
setup disc to a desired drive of the com-
puter for servicing.

Note:Make sure to also install the driver for

this machine in the computer for ser-
vicing. This is required as the service
tool does not have a function for de-
tecting with the scanner.
For how to install a software for the
user bundled with this machine, refer
to the “User Manual.” Figure 5-204
However, for the specifications, such
as the reading speed, refer to the 4) The password screen is displayed, so after
computer system requirements de- inputting the 6 characters “market,” select
scribed in the “User Manual.” [OK].
Note:Do not let the user know the folder
name and password to be used.

Figure 5-205

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 CHAPTER 5 TROUBLESHOOTING

5) The initial screen is displayed. Reference: Folder and files

Save files required for the integrated tool
in the same folder. The folder name can be
changed freely, but the file name must not be
changed. The files necessary for this ma-
chine are the following three types:
• DRUnificationTool.exe
Execution file (EXE file)
Used in common for all products.
• DR-6050C.dll, DR-7550C.dll, DR-9050C.dll
File for each product (DLL file)
Figure 5-206 • DRUnificationTool.LOC
Language translation file (Japa-
6) If each service mode is executed, select nese/English)
[Select Scanner] and if the firmware is
registered, select [Firm Registration]. Another product for the integrated tool
7) When [Select Scanner] is selected, the that will be created later can be used by
scanner selection screen is displayed. saving a DLL file in this folder.
Select the connected scanner.
When “Firmware Registration” is exe-
cuted, necessary folders and files are cre-
ated in this folder. Refer to the “Firmware
Registration” section for details.

Figure 5-207

8) The Main Menu screen is displayed.

To terminate the service mode, select

[7:Close] on each operation screen or select
[End Application] from [File] on the toolbar.

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 CHAPTER 5 TROUBLESHOOTING

B. Main Menu 5) A confirmation screen related to paper

1. All Adjustment setting is displayed. Check whether the
This mode is used to adjust all image paper is set correctly, then select [OK].
reading adjustments at the same time. Be
sure to execute this mode after the control
PCB or the reading unit has been replaced.
This mode consists of 2 individual ad-
justment items: “LED Adjustment,” “Regist
Adjustment.”

Operation procedure
1) Clean the feed path, rollers, and reading
glasses.
2) Set the document guide at the central po- Figure 5-209
sition.
3) Set 1 to 10 sheets of regular white copy 6) The adjustment starts automatically. The
paper (A4 or LTR) in portrait mode. Set the progress screen appears on the display.
document guide position to the paper. This After “LED Adjustment” is performed, the
paper is used for adjusting Regist Ad- paper is fed and “Regist Adjustment” is
justment. performed.
4) Select [All Adjustment] on the Main Menu The display examples are shown below.
screen.

Figure 5-208

Figure 5-210

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 CHAPTER 5 TROUBLESHOOTING

7) When the adjustment is finished, the pro- 2. Individual Adjustments

gress screen disappears. This section describes the following in-
It takes approx. 2 minute to finish. dividual adjustment items. If all the 2 ad-
justments are performed, use [All Adjust-
Reference: Number of sheets of paper ment] described in the previous section.
The adjustment value of the Regist Ad- • [LED Adjustment]
justment is an average of the number of • [Regist Adjustment]
sheets fed. The error can be reduced as
the number of sheets increases.

Errors
If an anomaly occurs in the adjustment
value while executing this mode, an error
screen is displayed, and adjustment is in-
terrupted. If an error screen is displayed,
select [OK] on the screen to stop adjustment.
Then after checking the operation procedure,
perform adjustment again. If adjustment is
interrupted, the adjustment value remains Figure 5-212
the value prior to adjustment.
Sample error screens are shown below.

Figure 5-211

If the computer gets uncontrollable

during use of the service mode including this
mode, reset both the scanner and the
computer.

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 CHAPTER 5 TROUBLESHOOTING

a. LED Adjustment 3. Max Document Size

In this mode, 3-color LED intensity ad- This mode is used to set the long
justment and 3-line sensor data output document mode. It is set to the standard
correction of the CIS unit are performed. mode at the factory setting. Changes can
Execute this mode when the quality of also be performed in the user mode.
the read image is faulty.
When the long document mode is set,
Operation procedure the document length is 1000 mm or 3000
1) Clean the feed path, rollers, and reading mm at the maximum, but there are restric-
glasses. tions shown below:
2) Select [LED Adjustment] on the Main • Document size: “Auto-detection” only
Menu screen. • Document thickness: 0.2 mm or less
3) The adjustment starts automatically. The • Image size: Approx. 378 MB or less
progress screen appears on the display. • Feed: Feed a sheet of paper. Perform-
4) When the adjustment is finished, the pro- ance of paper pickup/eject is not
gress screen disappears. guaranteed.

b. Regist Adjustment When [Max Document Size] is selected

The reading position is adjusted in this on the Main Menu screen, the setting screen
mode. Execute this mode if the leading is displayed. To set the long document mode,
edge of a read image is faulty. change the setting to [1000.0(mm)] or
[3000.0(mm)] and press the [OK] button.
Operation procedure
1) Set the document guide at the central po-
sition.
2) Set 1 to 10 sheets of regular white copy
paper (A4 or LTR) in portrait mode. Set the
document guide position to the paper.
3) Select [Regist Adjustment] on the Main
Menu screen.
4) A confirmation screen is displayed. Select
[OK].
5) The adjustment starts automatically. The
paper is fed and the progress screen ap-
pears on the display.
6) When the adjustment is finished, the pro- Figure 5-213
gress screen disappears.

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 CHAPTER 5 TROUBLESHOOTING

4. Sleep 5. SCSI Transfer

This mode is used to change the time This mode is used to change the
until the machine enters the sleep mode. It is maximum value of the synchronizing trans-
set to [After 10 mins.] at the factory setting. It fer speed of the SCSI interface.
can also be changed in the user mode. However, there is normally no problem
with the factory setting [20MB/sec], so the
When [Sleep] is selected on the Main setting should be changed only if the ma-
Menu screen, a setting screen is displayed. chine does not work properly. It can also be
Change the setting as required and press changed in the user mode.
the [OK] button.
When [SCSI Transfer] is selected on the
Main Menu screen, a setting screen is dis-
played. Change the setting as required and
press the [OK] button.
Then, a confirmation screen is displayed,
so select the [OK] button again.

Figure 5-214

Figure 5-215

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6. Counter
This mode is used to confirm the number
of sheets fed and document jams and record
the number of sheets fed when replacing
consumable parts. These values can be
changed.
When the [Counter] button is selected
on the Main Menu screen, the Change
Counter screen is displayed. The figure be-
low shows the screen and list of items.
The [Total Count] value is displayed at
the lower part of the Main Menu screen.

Figure 5-216

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 CHAPTER 5 TROUBLESHOOTING

Display Details
Total Count Total scanning count
Led Count Total lighting time of the LEDs used on the reading unit (up-
per/lower) and frame detection unit. However, the unit is “second”.
1000 hours = 3,600,000 seconds
Jam Count (P01) Number of documents jams in the pickup section. Error code P001
Jam Count (P02) Number of documents jams in the registration section. Error code
P002/006/007
Jam Count (P03) Number of documents jams in the eject section. Error code P004
Replaced Count (Unit1) Number of sheets fed when replacing parts replaced by users
(expected life 500,000 sheets). Total scanning count when it is
reset in the user mode is displayed.
Replaced Count (Unit2) When the pickup solenoid (expected life 1,500,000 sheets) is re-
placed, enter the total scanning count.
Replaced Count (Unit3) When the roller (expected life 6,000,000 sheets) is replaced, enter
the total scanning count.
Replaced Count (Unit4) When the separation motor (expected life 7,200,000 sheets) is
replaced, enter the total scanning count.
Replaced Count (Unit5) When the reading unit is replaced, enter the total scanning count.
Note:For Replaced Count (Unit2) to (Unit5), enter total scanning count manually when the ser-
vice technician replaces parts as a guide for the next replacement time. The related part
may be changed if necessary.
Table 5-202

When the [Set] on the right or the [All count. After exiting from the service mode,
Set] on the lower right of the screen is se- therefore, be sure to check the count of
lected after the value is changed, the [Roller Counter] and reset it if the values are
changed value is determined. abnormal.
To close the screen, select the [Close]. Note:The count of [Roller Counter] is cal-
culated by subtracting the total scan-
These values might be changed if the ning count on the previous reset from
control PCB is replaced. Therefore, inputting the total scanning count at that time.
the values again is required after the re- Note:Since the number of writes of [Total
placement. If the values before the re- Count] and [Led Count] values into
placement are not clear, it is better to input memory is limited, new values are not
the recommended values. written into memory if the number of
sheets fed is 10 sheets or less.
The count of [Roller Counter] in the user Therefore, if the power is turned OFF
mode is also changed when the control PCB when the number of sheets fed is 10 or
is replaced or the [Total Count] is changed. less, the original value remains. How-
When the user switches the machine power ever, if an abnormality, such as a
ON for the next time, the “Roller Replace- document jam, occurs, they are written
ment” message may appear or the count of into memory regardless of the number
[Roller Counter] may indicate an abnormal of sheets fed.

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C. Dcon Check Operation methods

1. Motor When conditions are selected from the
Check the operation of the motor and pulldown box, the motor or solenoid is driven
solenoid. The corresponding screen and a accordingly.
list of items are shown below.
Note 1: The tray motor does not run when
the eject tray unit is removed. Set
the imprinter door sensor in detec-
tion state with a sheet of paper or
install the eject tray unit.
Note 2: When the pickup solenoid is oper-
ated, it may not be moved from the
[Down Position] to the [Up Position]
due to variations of the operation
force. At this time, set the document
board to the [Uppermost Position]
or support it by hand. The solenoid
normally operates, but this may
occur if the solenoid coil tempera-
ture is kept increased.

Figure 5-217

Display Target name

Pick Motor Pickup motor
Feed Motor Feed motor
Main Motor Main motor
Separate Motor Separation motor
Eject Motor Eject motor
Tray Position Tray motor Note 1
Imaging Unit (T) Shading motor (front)
Imaging Unit (B) Shading motor (back)
Pick Up Down Pickup solenoid Note 2

Table 5-203

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 CHAPTER 5 TROUBLESHOOTING

2. Feed Test 3. Sensors

Paper can be actually fed in this mode at Perform the sensor operation check.
the Dcon Check screen. The operation of When each sensor enters the detection
sensors during feeding can be checked. If state, the corresponding mark lights. Since
you need to check a feed operation only, it there are many sensors, they are divided
can be used “Count only mode” instead of into groups. When the cursor is placed over
the Feed Test. the mark, balloon help is displayed. Lighting
of the mark on the “Feed Unit” and an ex-
Operation procedure ample of balloon help are shown below.
1) Set the paper on the pickup tray. The operation of operation panel keys
2) Select the [Feed Test]. can also be checked here.
3) The pickup tray lifts and each roller rotates.
4) The paper is fed at low speed and ejected
onto the eject tray.
5) When the [Feed Test] is selected again,
the test stops.

The operation of the sensor during

feeding can be checked on the sensor con-
firmation screen. Refer to the “Sensors”
section for details.

Figure 5-218

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1) Feed Unit 3) Staple Unit

Registration post-sensor

Double feed sensor

Staple sensor
1 to 5

Registration pre- Registration pre-

sensor (left) sensor (right)

Figure 5-219 Figure 5-221

For the double feed sensor, the mark that 4) Tray Unit
lights when a sheet of paper is fed is dif-
ferent from the mark that lights when two
or more sheets of paper are fed.
Pickup sensor

One: Two or more: Skew sensor (left) Skew sensor (right)

2) Exit Unit Document sensor

Eject sensor
Figure 5-222

Figure 5-220

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 CHAPTER 5 TROUBLESHOOTING

5) PANEL UNIT 6) Others

The operation of keys on the operation The detection state of other sensors is
panel is checked here. The mark lights in displayed. When a sensor enters detec-
the same way as for the sensors in the tion state, the display section lights. The
previous section and the figure below figure below shows that [Tray Not HP
shows that the [Menu] key is ON. BTM] is detected.

11 key switches
on operation panel

Figure 5-224

Figure 5-223

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 CHAPTER 5 TROUBLESHOOTING

4. LED/LCD
Led
Verify that LEDs of the reading unit light.
When opening the upper unit and selecting
the corresponding button, the LED lights.
When the button is pressed again, the LED
turns OFF.
Note:If an operation mistake occurs in “Dcon
Check”, the LED may not light correctly.
In this case, end the service mode and
reset the scanner.

Figure 5-225

LCD
Check the lighting of the display panel
(LCD) in the operation panel. When closing
the upper unit and selecting [All Off], all
display dots of 16 characters × 2 lines turn
OFF. When the button is selected again, all
the dots light.
If the upper unit is open, a “Cover Open”
error is displayed.

Note:If this mode operates, all LEDs remain

OFF or ON after the service mode
ends. Reset the scanner.

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 CHAPTER 5 TROUBLESHOOTING

D. Get Status 2. Check Device

1. Last Error Logs This mode is used to check the versions
When [Get last error logs] is selected, up of the main body firmware and the internal
to 10 recent error codes are displayed. devices of this machine.

Figure 5-227

Figure 5-226 If no option is connected to this machine,

“0000” is displayed.
Refer to the “I. ERROR DISPLAY” sec-
tion described before for details of error
codes.
The date and time are displayed in the
[Time] column only if the scanner obtains
time from the computer, for example, if an
optional imprinter is used with time print
setting and an error occurs. Otherwise, “No
Time” is displayed.

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3. Serial Number 4. Write Setting to Text

The serial number and other information When [Write setting to text] on the lower
are displayed. right side is selected, displayed information
can be saved in a text file.

Operation procedure
1) Select [Get last error logs] if necessary.
2) Select [Write setting to text].
3) The save screen is displayed. Set a save
location.
4) The data is saved.

Part of the contents of a saved file is

shown below.

Figure 5-228

Serial number data is saved on the

control PCB. If this PCB is replaced, enter a
number and select [Set] on the right side.

Figure 5-229

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 CHAPTER 5 TROUBLESHOOTING

E. Scan
1. Scan Check
Actual scans can be performed in the
service mode. Scanned images are dis-
played and saved. However, scan conditions
are limited.

Figure 5-231

Figure 5-230

Scan condition
Mode: Color, 300 dpi, duplex, one sheet
Area: Width maximum, length A4 portrait
Save type: BMP

Figure 5-232
Operation procedure
1) Set a sheet of document.
2) Select [Scan].
3) The save screen is displayed. Set a save
location.
4) The document is scanned.
5) An image is displayed and saved.

The display screen and an example of

saved files are shown below.

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2. CIS Data Since the background color for this

Enter line data of the reading unit at the machine during document reading is black,
document reading position and display its the waveform is displayed at the lower part of
waveform. Failures of the reading unit can the display section. If it is displayed at a
be confirmed. Data after shading correction higher position, it is incorrect.
is shown.
Waveform 2
A procedure of scanning with a sheet of
white paper placed on the reading glass and
checking problems, such as dirt on the glass
surface is shown below.

Figure 5-233 1) Cut a sheet of regular white copy paper

according to the reading glass size.
Scan condition selection 2) Place the white paper on the reading glass
Mode: Grayscale/Color of the target reading unit.
Resolution: 300/600 dpi

Display condition selection

Side: Front/Back
Position: Shading/Read

Operation procedure
1) Select scan conditions.
2) Select [Scan].
3) Select display conditions and verify
waveforms. Figure 5-235

Note: The reading side must not be con-

Waveform 1
taminated and the part where the
This is a general waveform when [Read]
paper is placed must be able to be
is selected.
cleaned later. If the white paper is
located in a place whether it is caught
by the roller section or detected by a
registration sensor, data cannot be
obtained.
Figure 5-234 3) Close the upper unit, select scan condi-
tions, and then select [Scan].

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 CHAPTER 5 TROUBLESHOOTING

4) Select [Read] and verify the waveform. 3. ImgFrame

The outside frame of a fed document is
detected, displayed and saved in this mode.
How document frame detection, which is a
basic function for auto-size detection and
deskew, is performed can be verified.
Figure 5-236

Since the white paper is scanned, a

waveform is displayed at the upper part of
the display section. If it is displayed lower
than that, it is incorrect.
Waveforms in grayscale and color
modes when there is a dark stain on the Figure 5-239
reading glass are shown below.
Operation procedure
1) When [Renew] is selected, [Speed] be-
comes effective, so select [High] or [Low].

Figure 5-237
Figure 5-240

Waveform 3 2) Set a sheet of paper on the pickup tray and

This is a general waveform when select the [Read].
[Shading] is selected. 3) The paper is automatically fed and ejected
onto the eject tray.

Figure 5-238

Since the white reference is scanned, a

waveform is displayed at the upper part of
the display section. If it is displayed at a
lower position, it is incorrect.

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4) Data of the outside frame of the paper is

saved in memory in the main body and is
displayed in the display section. The area
enclosed by a red line and a blue line
shows the outside frame of the paper. One
scale is 10 mm.
The display at the time of skewing is
shown below.

Figure 5-241

Note:When [Renew] is not selected, but the

[Read] button is selected, the outside
frame that was previously saved in
memory in the main body is displayed.
Note:When [Save Log] is selected, outside
frame data can be saved in a computer.
However, saved data cannot be used
in the field. This function is used only if
an instruction for analysis is given.

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 CHAPTER 5 TROUBLESHOOTING

F. Extended Setting The value on the front side is set to “2.0”

1. Regist Manual Adjustment here.
The registration initial value that has Note:The input range is ±5.0 and the unit is
already been determined is fine-adjusted in mm. The initial value is “0.0 mm”. If it is
this mode. changed to a plus side, the image
It is used to change the position of an moves up and if it is changed to a
image that is scanned with the initial value. minus side, it moves down.
However, it does not reduce variations in the Since the trailing edge (displayed as
leading edge position. [Bottom] on the screen) is interlocked
with the leading edge, only one of them
Note:This mode changes the timing of the cannot be changed independently.
reading start position. If auto-size de-
tection or deskew is selected, the
leading edge cannot be adjusted in
this mode to take a document size
from an image read with a margin.

Operation procedure
1) Verify the scan image with the initial value
and determine adjustment direction and its
amount.
Here perform the following operation:
move the front image with the initial value
upward by 2 mm, i.e., delay the reading
start time by the time for 2 mm.

Figure 5-243

3) Scan the document actually and verify that

the position is changed.
It can be verified by using “Scan” in the
Figure 5-242 service mode.

2) Change the value in the input box on the

reading surface side to be adjusted with
arrow keys. Be sure to select [Set] after
change.

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2. Key Lock
This mode disables the operation of
keys on the operation panel. Do this only if
the user requests to prevent operator mis-
takes.

Select keys to be disabled. When a key

is selected, it is recessed and its color be-
comes a little brighter. The [Menu] key is
selected in the figure below.
If the key is selected again, it is can-
celled.

Figure 5-244

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 CHAPTER 5 TROUBLESHOOTING

G. Firmware Change 3) The firmware registration screen is dis-

Note:For the change of the firmware, also played. Select [Register].
refer to the service information that is
issued individually.

1. Firmware registration
In this mode the scanner firmware is
saved in a service computer so that the
firmware can be changed correctly. However,
only the controller firmware can be changed,
and the main drive and sub-drive firmware
necessary for this machine cannot be
changed.

Operation procedure
1) Select [Firm Registration] on the initial Figure 5-247
screen.

Figure 5-245

2) Only if it is not registered, the following

screen is displayed. Select [OK].

Figure 5-246

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4) The file selection screen is displayed. information, such as product name

Select a file. and version number, is written in the
Note:The file format is “mot” as before, but mot file, a folder name is determined
only the one that suits the integrated accordingly. The ini file in which setting
tool can be used. The file name can be conditions are stored is also saved at
changed freely. the same time. A folder and its tree are
shown below.

Figure 5-248

5) The firmware is registered automatically.

The “Product Name” and “Firmware ver-
sion” are displayed on the firmware regis-
tration screen.

Product name
Version number

Figure 5-250

Figure 5-249

Note:For this machine, three types of firm-

ware (DR-9050C/7550C/6050C) are
registered when one mot file is regis-
tered.
Note:The registered firmware is saved to-
gether in a service tools folder. Since

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 CHAPTER 5 TROUBLESHOOTING

6) If necessary, select [Add Note] and enter 2. Controller Firmware Loading

appropriate information. The method of writing controller firm-
ware is different whether the firmware has
been registered or not. The operation pro-
cedure is shown below.

Registered firmware
1) Select a version to be written and select
[Firm Load].
Note:Only the firmware for the connected
scanner is displayed.

Figure 5-251

Note:To delete a version from the registra-

tion screen, select a desired version
and select [Delete]. However, it is not
deleted from the folder.

Figure 5-252

2) A caution screen is displayed. Select [OK].

Figure 5-253

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3) Writing begins automatically and a pro- 2) The file selection screen is displayed.
gress screen is displayed. Select a file.

Figure 5-254
Figure 5-256
4) When it is finished, the progress screen
disappears. 3) Writing begins automatically and a pro-
5) End the service mode and reset the gress screen is displayed.
scanner power supply. Note:Whether the file is the one for the
6) Start the service mode again and check connected scanner is detected auto-
the version number on “Get Status”. matically, and if it is correct, writing is
performed.
Unregistered firmware
1) Select [Use Disc].

Figure 5-257

4) When it is finished, the progress screen

disappears. The subsequent procedure is
the same as the procedure for “Registered
firmware”.

Figure 5-255

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 CHAPTER 5 TROUBLESHOOTING

3. Drive Firmware Loading 4) When it is finished, the progress screen

Since there is no drive firmware regis- disappears. The subsequent procedure is
tration function, save the firmware to be the same as the procedure for “Controller
written in a computer. firmware”.
The operation procedure for the main
drive is the same as that for the sub-drive,
but buttons to be selected are different.

Operation procedure
1) Select [Load] corresponding to the main
drive or sub-drive.

Main drive

Sub-drive

Figure 5-258

2) The file selection screen is displayed.

Select a file.

Figure 5-259

3) Writing begins automatically and the pro-

gress screen is displayed.
Note:Whether the file is the one for the
connected scanner is detected auto-
matically, and only if it is correct, writ-
ing is performed.

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H. Others Status
1. Imprinter Check the state of the imprinter. The
The operation check of the imprinter is mark of each item lights according to its state.
performed in this mode. If the imprinter is not “Head” lights in the table below.
connected, the screen is not displayed. Mark Sensor name/lighting state
If normal operation is verified, however,
Busy
it is easier to do so by using “Imprinter Test” Lights during normal operation. It
in the user mode. can be verified when the machine
operates in the user mode.
Head
Lights when the ink cartridge is
installed.

Voltage error
Lights when the applied voltage is
abnormal.
Figure 5-260
Communication error
Since this machine is a post-type im- Lights when a data communication
printer, the display on the pre-type side is error occurs or the PCB is defec-
tive.
grayed out.
Table 5-204
Flush (Ink ejection verification)
The ink is ejected in this mode. When
[Start] is selected, ink is ejected. Set a sheet
of paper and then eject ink.

Note:The position where a sheet of paper is

set must cover an ink ejection part and
a registration sensor part to generate a
paper jam error. If a paper jam error is
not generated, the paper is ejected
when the upper unit is closed.

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 CHAPTER 5 TROUBLESHOOTING

2. Patchcode 3. Analog Sensor

The operation check of the patchcode This mode is used to check analog data
decoder is performed in this mode. for sensors. However, the operation check of
normal sensors is performed in the [Dcon
Check].
Selection of sensors is performed from
the pull-down box. When a sensor enters
detection state, a “red circle” on the left side
Figure 5-261 lights.

Operation procedure
1) Set a sheet of paper on which a patchcode
is printed on the pickup tray. The patch-
code should be on the top surface.
2) Select setting items of [Speed] and [Ori-
entation] from the pulldown boxes.
Speed: High/Low
Figure 5-263
Orientation: 0/90/180/270 Deg.
3) Select the [START]. The pickup tray lifts
and the paper is fed and ejected onto the
eject tray.
4) The result is displayed.

Figure 5-262

Note:Print a patchcode in the effective range

(within 100 mm from the leading edge).
Refer to the “User Manual” for details.

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4. Application Information 5. Simulation Mode

This mode is used to check the detailed This mode is used if the service engi-
version of the software (EXE file) for this neer learns about the service mode when
service mode. the scanner is not connected.
After selecting [Help] on the tool bar on
the top of screen, select [Application Infor- Operation procedure
mation]. 1) Enter 8 characters “training” as a pass-
word.
2) The screen is the same as the actual one
and buttons other than the ones that are
grayed out can be operated as usual.
Note:However, operations that need com-
munication with the scanner are not
carried out.

Figure 5-264

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 CHAPTER 5 TROUBLESHOOTING

III. LIST OF FAILURES

The lists below give the major failures conditions and their causes. Refer to the next section
for details of the causes and the measures to be taken.

1. Operation Failures
Note: Major causes of each failure are marked “X.”
Cause System/ Hard- Connec- Docu-
No. Dirt Setting
Failure Software ware tion ment
1 No power is supplied X X
2 Scanner is not rec-
ognized
X X
3 Scanning does not
start
X X X X
4 Documents are not
fed properly
X X X
5 Scanning speed is
low
X X

Table 5-301

2. Images Failures
Note: Major causes of each failure are marked “X.”
Cause System/ Hard- Connec- Docu-
No. Dirt Setting
Failure Software ware tion ment
1 Completely black,
completely white, X X X X
all streaks
2 Too dark, too light X X
3 Black borders
around image
X X
4 Image skews X X
5 Streaks on image X X
6 Moire on image X X
7 Outer areas of
image disappear
X X
8 Text invisible X X
Table 5-302

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 CHAPTER 5 TROUBLESHOOTING

IV. OPERATION TROUBLESHOOTING

When an operation failure occurs, first check for an “Error Message” displayed on this ma-
chine and computer. In addition, check the operation of the various sensors, motors using the
“Service Mode.”

1. No Power Is Supplied
This machine display panel does not light.
Cause/faulty
Step Check item Result Action
location
AC power supply 1 Is the specified voltage being NO Explain to the user that
voltage supplied at the outlet? the trouble is not with this
machine.
Connection of 2 Is the power cord connected? NO Connect it properly.
power cord
Power cord 3 Is the problem solved when the YES End.
power code is replaced?
DC power supply 4 Dose the LED on the control YES The power is supplied.
PCB light when the power Check the step 5.
switch is turned ON?
NO Check the step 6 or later.
Operation PCB 5 Is the cable connected to the YES Replace the operation
PCB? panel.
NO Connect it properly.
Power switch 6 Dose the power switch of the NO Attach the parts properly.
mechanical power supply PCB operate
section when the power switch button
is pressed on the front?
Power supply PCB 7 Are the cables properly con- NO Connect it properly.
Control PCB nected to the PCB?
8 Is the problem solved when YES End.
these PCBs are replaced?

Table 5-401

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 CHAPTER 5 TROUBLESHOOTING

2. Scanner Is Not Recognized

Note:Install the driver in the computer before connecting the scanner.
Cause/faulty
Step Check item Result Action
location
Power supply 1 Is the power supplied to this NO Perform the section 1:
machine? “No Power Is Supplied”.
Connection of in- 2 Is the interface cable properly NO Connect it properly.
terface cable connected?
Power-on 3 Was the power to this machine NO Follow the proper power-on
sequence turned ON before the com- sequence.
(SCSI connection) puter was turned ON?
SCSI ID settings 4 Is the SCSI ID set properly? NO Set them properly.
Computer, 5 Are the computer and interface NO Use them properly.
interface card card set properly?

Table 5-402

3. Scanning Does Not Start

Note:Scanning may not start when a “cover open” or “no document” error message is dis-
played due to a sensor problem.
Cause/faulty
Step Check item Result Action
location
System 1 Is the problem solved when the YES End.
scanner and computer are reset?
Software 2 Is the problem solved when the YES End.
scanner driver and the application
are reinstalled?
Connector 3 Are the motor and sensor con- NO Connect them properly.
connection nectors connected properly?
Drive transmission 4 Is the transmission system NO Attach the parts properly.
system driven by the motor normal? Replace needed parts.
Are such parts as gears and
belts normal?
Motor, solenoid 5 Is the operation normal when NO Check the cable connec-
checking the operation in the tions.
service mode? Replace needed parts.
Sensor 6 Is the operation normal when NO Check the attachment of
checking the operation in the the sensor, light guide and
service mode? lever.
Check the cable connec-
tions for the sensor.
Main drive PCB 7 Is the problem solved when YES End.
Sub-drive PCB these PCBs are replaced?
Control PCB

Table 5-403

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4. Documents Are Not Fed Properly

Note:If a sensor failure occurs an error message such as “paper jam” or “double feed” may be
shown.
Cause/faulty
Step Check item Result Action
location
Document 1 Is the document within the NO Ask the user to use docu-
specifications (thickness, di- ments within the specifica-
mensions, fold, curl, etc.)? tions.
Document setting 2 Are the documents stuck to- YES Fan the stack of docu-
gether? ments well.
3 Are the document guides ad- NO Adjust them in a correct
just properly? position.
Roller 4 Is the roller properly mounted? NO Mount it properly.
5 Is it dirty or deformed? NO Clean or replace it.
Parts in feed path 6 Are all parts that the documents NO Mount them properly.
contact properly mounted (not
loose or tilted)?
7 Is the surface in contact with NO Replace faulty parts.
the document smooth (not
scratched, no burrs)?
Drive transmission 8 Is any abnormal noise emitted YES Mount the parts properly.
system when feeding documents? Replace faulty parts.
Are any gears broken or is the
belt loose?
Motor, solenoid 9 Is the operation normal when NO Check the cable connec-
checking the operation in the tions.
service mode? Replace needed parts.
Sensor 10 Is the operation normal when NO Check the attachment of
checking the operation in the the sensor, light guide and
service mode? lever.
Check the cable connec-
tions for the sensor.
Replace needed parts.
Main drive PCB 11 Is the problem solved when YES End.
Sub-drive PCB these PCBs are replaced?
Eject PCB
Control PCB

Table 5-404

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 CHAPTER 5 TROUBLESHOOTING

5. Scanning Speed Is Slow

Selecting higher resolutions, color setting and/or special functions may make the scanning
speed slower. Should the scanning speed be too slow after taking all of these considerations,
the possible causes are as listed below.
Cause/Faulty
Step Check item Result Action
location
Insufficient memory 1 Is memory capacity suffi- NO Add the memory
capacity in computer cient? capacity.
2 Is any other application YES Close other
started up? applications.
3 Is any resident application YES Close resident
started up such as a virus applications.
protection application?
4 Is the hard disk short of YES Increase empty capacity
empty capacity? of the hard disk.
Hi-Speed USB2.0 is 5 Is the USB port supported? NO Use a supported
not supported computer.
(when USB is used)
6 Is the USB cable NO Use a included USB
supported? cable.
7 Is the USB hub supported? NO Use a supported USB
hub.
SCSI-3 is not 8 Is the SCSI card NO Use a supported SCSI
supported supported? card.
(when SCSI is used)
9 Is the SCSI cable NO Use a supported SCSI
supported? cable.

Table 5-405

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V. IMAGE TROUBLESHOOTING

Image Samples
Original document Completely black Completely white ALL streaks Too dark
(normal)

Black border Skew Deskew Streak 1 Streak 2

(glass) (white plate)

Moire Original document Auto size (NG) Black border Deskew (NG)
(outer areas) removal

Original document Black and white ATE ATE-II Remove

(background) background

Figure 5-501

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 CHAPTER 5 TROUBLESHOOTING

Note:There are times when, depending on the type of image and settings, document reproduci-
bility becomes poor. In such case, the image may be improved by changing the settings.

1. Completely Black, Completely White, All Streaks

Completely Black, Completely White, or All Streaks are output.
Cause/faulty
Step Check item Result Action
location
“Brightness” setting 1 Is the “Brightness” setting NO Change the setting.
appropriate? Also change “Contrast”
if necessary.
System 2 Is the problem solved when YES End.
the scanner power is reset
and the computer is re-
started?
Reading unit 3 Are the reading related ca- NO Connect them properly.
bles connected properly?
4 Is the problem solved when YES End.
the reading unit is replaced?
Control PCB 5 Is the problem solved when YES End.
the control PCB is re-
placed?

Table 5-502

2. Too Dark, Too Light

Image does not look appropriate due to improper brightness.
Cause/faulty
Step Check item Result Action
location
“Brightness” setting 1 Is the “Brightness” properly NO Change the setting.
set?
The brightness should be
set to “128” in normal case
but may be required to
change according to the
type of document.
“Contrast” setting 2 Is the “Contrast” properly NO Change the setting.
set?
The default setting is “4”.

Table 5-503

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3. Black Borders Around Image

Black borders appear around the images.
Note, however, that borders having a thickness of about 1 mm are within the specifications, so
they are not a failure.
Cause/faulty
Step Check item Result Action
location
“Page Size” setting 1 Is the “Page Size” properly NO Change the setting.
set?
Document setting 2 Is the document set at the NO Set the document at the
correct position? correct position.
Setting of 3 Is “Auto-detection” or “Bor- NO Set the function.
“Auto-detection” for der Removal” set? Black border can be
page size or removed by image
“Border Removal” processing.

Table 5-504

4. Image Skews
If the document skews when fed, the scanned image also skews.
Cause/faulty
Step Check item Result Action
location
Document setting 1 Is the document properly NO Properly set the docu-
set? ment.
Document feeding 2 Is the document fed NO Carry out check items
straight? listed in “IV. OPERATION
TROUBLESHOOTING,
4. Documents Are Not
Fed Properly.”
“Deskew” setting 3 Is the “Deskew” set? NO Set the function.
Slant can be corrected
by image processing.

Table 5-505

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 CHAPTER 5 TROUBLESHOOTING

5. Streaks on Image
If the reading glass surface is dirty, streaks appear on the scanned images in the feed di-
rection. Dirt on the rollers may also be transferred to the documents.
On the other hand, white streaks appearing on the scanned images are caused by the
execution of the shading correction while the reading unit is dirty.
Cause/faulty
Step Check item Result Action
location
Reading glasses 1 Are the reading glasses NO Clean the reading
clean? glasses.
Replace the reading
glass if scratches are
found.
Roller 2 Are the surfaces clean? NO Clean or replace the
roller.
Feed path 3 Is the feed path clean? NO Clean the feed path.
Reading unit inside 4 Is the reading unit inside NO Clean or replace the
clean? reading unit.

Table 5-506

6. Moire on Image
Moire is likely to appear when a photograph is color scanned with a low resolution from a
magazine or a catalog.
Cause/faulty
Step Check item Result Action
location
“Moire Reduction” set- 1 Is the “Moire Reduction” NO Set the function.
ting set?
YES Heighten the resolution.

Table 5-507

7. Outer Areas of Image Disappear

When scanning a document with black or deep color outer areas, selecting the
“Auto-detection,” the “Deskew” or the “Border Removal” may cause the outer areas to dis-
appear from the scanned image.
Cause/faulty
Step Check item Result Action
location
Document 1 Is there any black or deep YES Disable the functions
color on the document outer such as the
areas? “Auto-detection”.

Table 5-508

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8. Text Invisible
When the background includes colors or patterns, text may be hidden by the background
when scanning in black and white mode. A special mode called “ATE: Advanced Text
Enhancement” exists to solve this problem.
Note: The problem may not be fixed, depending on the type of document.
Cause/faulty
Step Check item Result Action
location
“Mode” setting 1 Is the problem solved when YES End.
the “Color” or “Grayscale” is
set?
2 Is the problem solved when YES End.
a special mode such as the
“Advanced Text Enhance-
ment” is set?
“Brightness” setting 3 Is the problem solved when YES End.
the “Brightness” setting is
changed?

Table 5-509

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 CHAPTER 5 TROUBLESHOOTING

VI. AFTER REPLACING PARTS

Some of the parts used in this machine 6) Pickup sensor

require adjustments and settings after being When the pickup sensor is not properly
replaced or disassembled/reassembled. The installed, the pickup motion and feeding
related parts are shown below. are not performed correctly.
Check document feed and images after Therefore, the adjustment of the pickup
the replacement or disassembly/reassembly sensor position is required not only after
of the parts. replacing parts, but also when a malfunc-
tion occurs after changing the position of
1) Control PCB the pickup sensor.
Perform “All Adjustment” in the service
mode. Change the value for "Counter" and Operation check
enter a serial number for "Get Status". Select “Dcon Check” in the service mode
and keep the operating condition of the pickup
2) Reading unit sensor visible. If the pickup sensor lights
Perform “All Adjustment” in the service when the pickup tray is not lifted or if the
mode. sensor does not light when the pickup tray is
at the top position, position adjustment is
3) Registration-related parts necessary.
When replacing or reassembling the ul-
trasonic sensor PCB and ultrasonic drive Assembly verification
PCB on which a registration sensor is built, Verify that the pickup sensor and sensor
perform “Regist Adjustment” in the service mounting plate have been assembled cor-
mode. rectly before position adjustment. Verify that
the sensor cable is connected and that a po-
4) Consumable parts (servicing) sitioning boss is inserted in the hole in the
When consumable parts, such as regis- mounting plate.
tration rollers and platen rollers, which are
replaced by the service technician, are
replaced, set the number of sheets fed
during replacement by the “Counter” in the
service mode.

5) Pickup solenoid
The position adjustment is necessary.
Refer to “CHAPTER 3 DISASSEMBLY &
REASSEMBLY, III-5. Pickup Solenoid,
Notes on assembling”.

5-48 COPYRIGHT © CANON ELECTRONICS INC. 2009 CANON DR-9050C/7550C/6050C FIRST EDITION
 CHAPTER 5 TROUBLESHOOTING

Adjustment procedure
i) Remove the eject tray unit and upper
front cover.
ii) Loosen the fixing screw { 1 , rotate the
adjusting screw { 2 and after moving
the sensor mounting plate { 3 on which
the pickup sensor is mounted a little
back and forth, fix the plate.
Note:The positioning boss { 4 must be in-
serted into the hole in the sensor
mounting plate.

Figure 5-601

iii) While feeding a sheet of paper, check

the sensor and the feeding operation. If
it is not corrected, retry the previous
procedure.
iv) If it is corrected, replace covers and
check the operation again.

COPYRIGHT © CANON ELECTRONICS INC. 2009 CANON DR-9050C/7550C/6050C FIRST EDITION 5-49