4G Dongle user guide

ZTE MF823

1588
o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berks, SL1 4DX.
Registered in England and Wales No.1743099. That’s also the address for our registered office.
All the information’s correct at the time of going to print, October 2013. 5ZT4QSGN
Read our mobile broadband Ts & Cs at o2.co.uk/terms.

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 What’s mobile broadband? Contents Pay Monthly......................................................... 16.
Mobile broadband means you can surf the internet when you’re out and about. Checking your bill............................................... 16
Getting started
Checking your data usage............................. 17
4G mobile broadband is the same but using our glorious 4G network. Coverage...............................................................1
Just plug in your 4G dongle and go. Keep your number safe........................................ 1 Help
Putting in the sim.................................................. 2 Using mobile broadband abroad...................... 20
30 day Happiness Guarantee What the light on your dongle means............... 3 Ways to connect to the internet....................... 21
Mobile broadband.............................................. 21
Windows
We offer a 30 day Happiness Guarantee. If you’re unhappy with our mobile Setting up mobile broadband............................. 4
Home wifi............................................................ 21
broadband, we’ll refund you, just return the dongle within 30 days from when you Public wifi hotspots............................................. 22
Mac Messages.............................................................. 23
bought it.
Setting up mobile broadband............................. 7 System settings.................................................... 23
Using the Mobile Broadband Manager.........13 Mobile broadband not working?................... 24
Ways to pay Safety and use.................................................... 26
Pay & Go................................................................15
Warranty statement..........................................30
Buying internet access................................... 15

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 Getting started Keep your number safe Putting in the sim
It’s a good idea to save your mobile broadband 1. Hold your dongle with the O2 logo facing
Coverage number in your phone’s address book. upwards.
We want you to get the most out of your You’ll find it on the card you popped your
mobile broadband service. A weak signal may sim out of (and on your dispatch note, if you 2. Holding the dongle firmly, use your
mean you’re in a poor coverage area. bought it online). You’ll need it if you call our thumb to slide the sim cover down and
customer services team for help. lift the cover off.
To check your coverage and for support, go
online to www.o2.co.uk/coveragechecker or If you’re on Pay & Go, you’ll also need your
3. Take the sim card that came with your
send ‘CHECK’ followed by the postcode where number to buy data (and a credit or
pack, and slide it into the tray with the
you are to 61202 from your mobile phone debit card).
gold chip facing down.
(e.g. CHECK SL1 4DX).
4. Slide the sim cover back on (it should
click into place).

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 What the light on your dongle Your LED Windows Tip: If you are using a work’s computer
you may need to speak to your I.T.
means dongle’s indicator
Description
light department for help with installation.
The light on your dongle shows you what kind Setting up mobile broadband
of network you’re connected to, or if there’s an Solid Red Turned on, but not connected What you need
Plugging in your dongle for the
available network near you. Your dongle – Windows XP (Service Pack 3), Windows first time
will automatically connect to the fastest Vista (Service Pack 2), Windows 7 or
available network. Solid Green Connected to 4G The first time you plug in your mobile
Windows 8
broadband dongle, it will install some software.
– 50MB Hard Disk Space You’ll only need to do this once.
Flashing Green Downloading data on 4G
– Internet Explorer 7.0 or higher 1. Remove the cap and plug your dongle into
(we recommend you upgrade to the a USB port on your computer. Look for the
Solid Blue Connected to 3G latest version) USB port symbol ( ).
– 32-bit and 64-bit (excluding Windows XP)
full support
Flashing Blue Downloading data on 3G
– A USB port
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 2. Wait a few minutes. If the AutoPlay 3. If the User Account Control message
window pops up, click Run AutoRun.exe appears, click Allow or Yes (depending on
which version of Windows you’re using).
Tip: If it takes more than a few minutes, do
it manually by going to Start > 4. Your internet browser will then open and
(My) Computer. Right click on O2 4G it will take you to the Mobile Broadband
Dongle and choose (Open) Autoplay... Manager.

If you’re on Pay & Go, you might need to buy

internet access first. Follow the steps on page
15 to find out how.

The dongle will start to install. This should only

take a minute.

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 Mac Plugging in your dongle for the 2.

Double click the O2 4G dongle icon on
your Mac’s desktop.
4. Double-click O2 4G Dongle.mpkg
first time
Setting up mobile broadband The first time you plug in your mobile
What you need broadband dongle, it will install some software.
– Mac OS X 10.6 - Snow Leopard, Mac OS X You’ll only need to do this once.
10.7 - Lion or Mac OS X 10.8 - Mountain Lion 1. Remove the cap and plug your dongle into
– 50MB Hard Drive Space 3. Open the folder called Mac
a USB port on your Mac. Look for the USB
– Intel Processor port symbol ( ).
– USB 2.0 socket
– 32-bit and 64-bit full support
– Your Mac username and password

Tip: If you are using a work’s computer you

may need to speak to your I.T. department
for help with installation.
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 5. Click Continue 6. Select Macintosh HD (unless you’ve 7. Click Continue 8. Click Install
renamed your hard drive).

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 9. If your Mac asks you for your admin 10. Click Close to finish. 11. You are now ready to access the internet.
name and password, type it in. Go to Applications > O2 4G Dongle and
Click Install Software add the icon to your dock.

If you’re on Pay & Go, you might need to buy

internet access first. Follow the steps on page
15 to find out how.
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 Using the Mobile Broadband Manager 1 Returns you to this home page screen. 8 Creates a smaller pop-up window, so you
can keep an eye on your data usage.
2 Tells you when you have new SMS
7 messages. To read messages you’ll need 9 The data fuel gauge shows you how long
to Login. your data will last based on current usage.
It helps you know when you’re running
1 2 3 4 5 6 3 View and make changes to your dongle
low before you actually run out.
settings. You’ll need to Login to access.
When you’re not using data this will
4 Click here to buy your data, select display as 99 hours 59 minutes.
8 packages, and view your balance.
9
10 How much data you’ve got left.
5 To access Help from here you’ll need to
11 Your Mobile Broadband number.
10 11 have some data balance.
12 When your data will run out.
6 The login password is “admin”.
13 13 Handy links to O2 sites such as My O2 and
12 7 Shows your current data connection
Priority Moments. You’ll need to have
status. Click to Connect and Disconnect.
some data balance to access these sites
from here.
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 Ways to pay

Buy credit in the Mobile Broadband
Manager. Or, open your internet browser
Monthly package - you’ll need a My O2
account, click Head to My O2 and follow
Pay Monthly
Pay & Go and go to mbb.o2.co.uk the instructions. One-off top up or activate Checking your bill
preloaded data - Click Get your data and follow You can see your bill anytime at o2.co.uk. Sign
You can buy mobile broadband access with a Tip: You’ll need to be able to connect to the the online instructions. in with your mobile broadband username and
Visa, MasterCard or Switch/Maestro. You won’t internet in order to do this. Go to page 16 for password* and choose MyO2
be charged for going to the website to buy ways to connect.
what you need. *You need to use your mobile broadband
 2. Type in your mobile number, (if it’s not account details to check your mobile
Data comes in daily or monthly allowances. already there). Click Let’s go  broadband bill. If you’re on Pay Monthly for
When you use up your data allowance, or your your mobile you’ll have a separate username
time runs out (whichever happens first), you’ll Tip: Your mobile broadband number is on the and password for that.
need to buy more. card you popped your sim out of (and on your
dispatch note, if you bought it online).
Buying internet access or activating
your preloaded data  3. You’ll be able to choose to sign up to one
1. Go to the mobile broadband website. of our monthly packages, just buy a one-
You can get to this page by clicking off top up, or activate your preloaded data
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 We’ll also send you an email when your next Understanding your bill 1. Go to o2.co.uk When you’ve nearly used up your data we’ll
bill is ready to view online. Your monthly bill Once you’ve signed your contract, it takes us send you a text, you’ll see this in the Messages
date will be the date of your email. 2. Sign in with your mobile broadband section of the Mobile Broadband Manager.
a few days to set up your bill. This means your
username and password. For more information on receiving text
first bill covers a slightly longer period than
If you’re a business customer, you can see your messages go to page 23.
your other bills, so it will have a few extra days’ 3. Click My O2 > View bill / balance
bill at o2.co.uk/business. Sign in or register for
charges on it (the time between you buying Extra charges
My O2 Account, then choose My Bill Analysis.
your dongle and us setting up your bill). 4. Click Data in the My allowances section
Your bill date is the same for everyone on We recommend using wifi or your home
to see your total data allowance, how
your account. If your business doesn’t have an Checking your data usage broadband network to download large files.
much you’ve used and how much you
account, your bill date will be about a day after Your mobile broadband comes with a monthly have left. If you use up your monthly data allowance
you bought mobile broadband. allowance on the O2 network as part of your
before your next bill date you will need to buy
contract. Tip: Your data usage is updated every 30 additional data Bolt Ons.
On the Mobile Broadband Manager under the minutes on your My O2 page.
Data Fuel Gauge, you’ll see how much of your 1. Go to o2.co.uk
For a more detailed view of your data usage
data allowance you’ve used up. You can also check
click View recent charges details in the My 2. Sign in with your mobile broadband
how much data you’ve used through My O2.
recent charges section. username and password.
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 3. Click My O2 > View bill / balance If you choose not to buy additional data Bolt
Ons, you can still use mobile broadband but at
Help If you’re a non-business customer, we’ve put
a bar on your dongle which stops you using
4. Click Data in the My allowances section a much slower speed until your next bill date. it abroad. This is to stop you getting any
and then click Manage Bolt Ons > Add Using mobile broadband abroad surprises on your bill. To lift it, call 0870 241
Bolt Ons Tip: Some of our older Pay Monthly mobile 0202. We can also tell you about the latest
If you’re on Pay Monthly, you can use your
broadband tariffs do not allow additional mobile broadband in over 100 countries. But charges and any Bolt Ons that might save you
5. Choose from our one-off or monthly data
data Bolt Ons. When you exceed your remember, roaming charges are outside your money. Business customers can use their mobile
Bolt On options, then click Add to basket
monthly data allowance you will be monthly allowance, and it can be expensive to broadband abroad straight away.
charged for any extra data you use. use mobile broadband abroad. You can see the
6. Click Go ahead to confirm your selection Please call us on 0844 809 0202 if you Call us if you’d like to add a data roaming
exact costs at o2international.co.uk
and then tick the Terms and Conditions are unsure which mobile broadband Bolt On.
box. tariff you have. If you’re on Pay & Go, you can’t use your dongle
abroad just yet. But, it’s coming soon. Keep an Tip: You’ll also need to turn on Data Roaming.
7. Click Continue – I’m happy with my Go to System > Dial-Up settings to
eye on the top-up page at mbb.o2.co.uk for
Bolt Ons to finish. enable it.
international bolt on options.

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 Ways to connect to the internet When you’re done, open the Mobile Broadband To use wifi on your computer, it needs a built-in you fast internet, apps and more. Using wifi
Manager and click Disconnect (or just remove the wireless card or a USB wifi adapter. also means that you save your 3G or 4G data
Mobile broadband dongle). Most computers have one. allowance for when you need it.
Mobile broadband uses the O2 mobile network
You can access the Mobile Broadband Manager You should follow the instructions that came Once you’ve registered to use O2 Wifi, we’ll
to connect to the internet. You can connect
by double clicking the O2 4G Dongle icon. with your computer to connect to wifi. Your automatically sign you in whenever you’re near
anywhere, as long as there’s O2 mobile
You can also access it by opening your internet internet provider may be able to help as well. a hotspot. There’s no usernames, no passwords.
coverage. Check your coverage at o2.co.uk/
browser and typing o2.4gdongle in the Just fast, reliable, easy to use internet for free.
coveragechecker
address bar. Public wifi hotspots To find your nearest O2 Wifi hotspot go to
If your dongle is plugged in it will automatically Public wifi hotspots – are wireless networks. o2wifi.co.uk/hotspots
connect you to mobile broadband, if you’ve Home wifi
Home wifi uses your home broadband The first time you connect to a public wifi
already installed it for the first time. Here’s how
connection, if your home broadband has a hotspot, you may be asked to register.
to connect:
wireless router.
1. Plug in your dongle to a USB port. O2 Wifi
Wifi is the fastest way to connect to the You can get free wifi access at thousands of O2
2. Open your internet browser. Wifi hotspots across the country (including on
internet. And it doesn’t use up any of your 3G
3. Enjoy the internet. or 4G data allowance. selected London Underground stations) giving
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 Messages To read your messages 1. Click Login You can check the sim card works by trying it
1. Click Login on the device portal. 2. Enter your password as admin in an O2 mobile phone, and seeing if you have
When you’re on the O2 mobile network, and 2. Enter the password as admin 3. Click System a signal. If it doesn’t work in that either, call us
your dongle is plugged in, you might get 3. Click Messages on 0844 847 0202 if you’re on Pay Monthly or
messages. If you’re a Pay Monthly customer, There’s more help at o2.co.uk/mobilebroadband/help 0844 809 0222 if you’re on Pay & Go.
4. Click on any message you want to read.
we’ll message you when you are running out
of data. Other people can also send you a How much does it cost?
Nothing. Receiving a message is free.
Mobile broadband not Move the computer
Move your computer to a different place.
message by sending an SMS to your mobile
broadband number. You won’t be able to working? Something might be interfering with the
reply or send messages unless you’re a Pay
System settings mobile broadband signal.
If you’re having problems installing your mobile
Monthly customer. You usually won’t need to access the system Re-install the dongle
broadband, try one or more of these steps:
When you get a new message settings. If you do, you can access them by Installing the dongle again can help if there
going to the Mobile Broadband Manager. Check the sim card were problems the first time around.
You’ll see a (1) next to messages.
Take out the sim card and wipe it with a dry
cloth. When you put it back in the sim card
tray, make sure the gold chip is facing down.

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 On Windows
To uninstall the dongle from Windows 8 click
On a Mac
Delete O2 4G Dongle from Applications.
Safety and use
Windows key + X > Control Panel > Programs Restart your Mac. Re-install and try a different We recommend that you read this chapter carefully before using the USB-Modem. The manufacturer disclaims any liability
and Features > Uninstall USB port on your Mac, in case one port isn’t for damage, which may result as a consequence of improper use of the USB-Modem or of use contrary to the instructions
contained herein.
working.
On Windows 7 and earlier, uninstall the dongle
Traffic Safety
by clicking Start > (All) Programs > O2 > If you’re still having problems setting up, go to When driving, do not use the USB-Modem.
Connection Manager > Uninstall and follow o2.co.uk/mobilebroadband/help or call us on • When switched on, the USB-Modem emits electromagnetic waves that can interfere with the vehicle’s
the instructions. 0844 809 0202 (or 0800 977 7337 for business electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem, do not place the
USB-Modem on top of the dashboard or within an airbag deployment area.
customers). • Check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded
If the User Account Control message appears,
from modem RF energy.
click Allow or Yes (depending on which version
of Windows you’re using). Conditions of Use
• Switch the USB-Modem off before boarding an aircraft.
Restart your computer. Re-install and try a • Switch the USB-Modem off when you are in health care facilities, except in designated areas. As with many
other types of equipment now in regular use, the USB-Modem can interfere with other electrical or electronic
different USB port on your computer, in case
devices, or equipment-using radio frequencies.
one port isn’t working. • Switch the USB-Modem off when you are near gas or flammable liquids. Strictly obey all signs and instructions
posted in a fuel depot, petrol station, chemical plant, or in any potentially explosive atmosphere.
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 • When the USB-Modem is switched on, it should be kept at least 15 cm from any medical device such as a Radio Waves
pacemaker, a hearing aid or insulin pump, etc. Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all modem
• Do not let children use the USB-Modem without supervision. models before they can be put on the market. The protection of the health and safety for the user and any other person is an
• When replacing the cover, please note that the USB-Modem may contain substances that could create an essential requirement of these standards or this directive.
allergic reaction. THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.
• Always handle the USB-Modem with care and keep it in a clean and dust-free place. The USB-Modem is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio
• Do not allow the USB-Modem to be exposed to adverse weather or environmental conditions (moisture, frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent
humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless
temperature range is -25°C to +55°C. of age and health.
• Do not open, dismantle or attempt to repair the USB-Modem yourself. The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for
• Do not drop, throw or bend the USB-Modem. mobile devices is 2 W/kg.
• Do not paint it. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level
in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:
WEEE Approval
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes
The USB-Modem is in compliance with the essential requirements and other relevant provisions of the Waste Electrical and
of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically
Electronic Equipment Directive 2002/96/EC (WEEE Directive).
decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.
RoHs Approval Body-worn SAR testing has been carried out at a separation distance of 5mm. To meet RF exposure guidelines during
The USB-Modem is in compliance with the restriction of the use of certain hazardous substances in electrical and electronic body-worn operation, the device should be positioned at least this distance away from the body. If you are not using an
equipment Directive 2002/95/EC (RoHs Directive). approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated
distance away from the body.
The World Health Organization has stated that present scientific information does not indicate the need for any special
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 Warranty statement
precautions for the use of mobile devices. They recommend that if you are interested in further reducing your exposure
then you can easily do so by limiting your usage or keep the device away from the head and body.
For more information you can go to www.zte.com.cn
Additional information about electromagnetic fields and public health are available on the following site: This Limited Warranty shall apply to the Mobile Broadband dongle (“Device”) including all accessories contained
http://www.who.int/peh-emf within the original ø box (“Accessories”). Hereafter “the Products” means the Device and/or the Accessories as the
The USB-Modem is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it. context requires. ø warrants that the Products are free of defects in materials and workmanship at the time of its
original purchase (“Limited Warranty”). This Limited Warranty is subject to the following terms and conditions:
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire
copy of the Declaration of Conformity for your telephone can be obtained through our website www.zte.com.cn
1. This Limited Warranty is given only to the original purchaser of the Products “Customer”). It shall neither exclude
nor limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of
the Product.
2. For the purposes of the Device, a twenty four (24) month period commencing on the date of purchase of the Device
by end user customer; and for the purposes of the Accessories, a six (6) month period commencing on the date of
purchase of the accompanying Device by end user customer (“the Warranty Period”).
3. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer
of the Products. This Limited Warranty is only valid and enforceable by those Customers who have purchased the
Products in the UK.

29
1588 4. Throughout the Warranty Period ø or its authorised agent will, at their discretion, without charge and subject to
Clause 7 repair or replace any defective Products.
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 Repair or replacement may involve the use of functionally equivalent reconditioned unit. ø will return repaired conditions; corrosion; oxidation; unauthorised modifications or connections; unauthorised opening or repair; repair
Products or replacement Products to the Customer in good working condition. All replaced faulty parts or by use of unauthorised spare parts; accidents; forces of nature; or other actions beyond the reasonable control of
components will become the property of ø. ø (including but not limited to deficiencies in consumable parts, such as batteries which all by their nature have a
limited lifetime, and breakage or damage to the camera lens) unless the defect was caused directly by defects in
5. If ø repairs or replaces any Products, the repaired or replaced Products shall continue to be warranted for the materials or workmanship. This Limited Warranty does not cover physical damage to the surface of the Products
remaining time of the original Warranty Period or for three (3) months from the date of repair or replacement, including cracks or scratches on the LCD screen or camera lens; or
whichever is longer.
e. the Product serial number or IMEI number has been removed, defaced, altered or is illegible; or
6. Before returning any Device, you are responsible for ensuring that you back up data and remove any personal
information from the Device. ø is not responsible for any loss of data or removable storage media. f. the defect was caused by a defective function of the cellular network; or
7. T HIS WARRANTY SHALL NOT APPLY IN THE FOLLOWING CIRCUMSTANCES: g. the defeat was caused by the fact that the Products were used with or connected to an accessory not approved
or provided by ø or used in other than its intended use and where it can be shown by ø that such defect is not
a. ø or its authorised agent was not notified by the Customer of the defect within fourteen (14) days after the the fault of the Products.
appearance of the defect within the Warranty Period; or
h. repairs performed by service centres that have not been authorised by ø.
b. the Products were not returned to ø or its authorised service agent within (30) days after the appearance of the
defect within the Warranty Period; or 8. In the event of Product failure, the customer should take the following actions:

c. deterioration of the Products due to normal wear and tear; or a. Refer to the user manual in order to identify and possibly correct the problem.

d. use other than in accordance with the user manual; rough handling; exposure to moisture; dampness or extreme b. If the problem cannot be resolved by reference to the user manual the Customer should return the Product to the
thermal or environmental conditions or a rapid change in such place where it was purchased.
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 9. THIS LIMITED WARRANTY STATES THE ENTIRE WARRANTY GIVEN BY ø TO THE CUSTOMER. My mobile broadband number
IN NO EVENT SHALL ø BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE You’ll need your mobile broadband number
WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, TO THE FULLEST EXTENT
if you contact the customer service team for
THAT THOSE LOSSES OR DAMAGES CAN BE DISCLAIMED BY LAW. ø does not exclude or limit liability for
personal injury or death resulting from its own negligence. help. If you’re on Pay & Go, you’ll also need it
to top up.
This Limited Warranty does not affect the Customer’s statutory rights in law specific to the country of
purchase, such rights remain protected. If you purchased the Products in the UK, this Limited Warranty is given You’ll find it on the card you popped your
to you by Telefónica UK Limited registered office 260 Bath Road, Slough, Berkshire, SL1 4DX, UK.
sim out of (and on your dispatch note, if you
bought it online).

Write it down in the box below, so you have

it handy.

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