ServiceNow

Certified Implementation Specialist-

Vendor Risk Management
Exam Specification
Quebec Release – Updates March 26, 2021

© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Introduction
The ServiceNow Certified Implementation Specialist – Vendor Risk Management Exam
Specification defines the purpose, audience, testing options, exam content coverage,
test framework, and prerequisites to become a Certified Implementation Specialist for
Vendor Risk Management (VRM).

Exam Purpose
The Certified Implementation Specialist exam certifies that a successful candidate has
the skills and essential knowledge to contribute to the configuration, implementation,
and maintenance of the ServiceNow Vendor Risk Management application.

Exam Audience
The Certified Implementation Specialist exam is available to ServiceNow customers,
partners, employees, and others interested in becoming a ServiceNow Vendor Risk
Management Implementer.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow
documentation site, and the ServiceNow developer site. Study materials posted
elsewhere online are not official and should not be used to prepare for the
examination.
Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in
preparation for the Certified Implementation Specialist - Vendor Risk Management
exam. Information provided in the following ServiceNow training course(s) contain
source material for the exam.

• ServiceNow Fundamentals (This course is offered as either instructor-led (3 days) or

on demand (estimated duration is 13 hours)) or equivalent knowledge
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• CMDB Fundamentals: Help me choose
• Vendor Risk Management Fundamentals
• Vendor Risk Management Implementation - Upon completion, the candidate will
be eligible to collect a voucher to register for the Certified Implementation
Specialist – Vendor Risk Management exam.
Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and

Certification(s) in preparation for the exam.
• System Administration Advanced
• Certified System Administrator
© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Additional Resources

In addition to the above, the candidate may find the following additional Training
Course(s) valuable in preparation for the exam.

• Vendor Risk Management (VRM) Simulator

• CIS-Vendor Risk Management (VRM) Test Prep
• Performance Analytics Essentials
• Service Portal Fundamentals
• Automated Test Framework Fundamentals
• Knowledge Management Fundamentals

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.

The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed sub-
skills should NOT be considered an all-inclusive list of exam content.

Learning Domain % of Exam

Vendor Risk Management Review and Vendor Risk

Management Review

1 23.3%
• About Vendor Risk Management
• Vendor Risk Management Process
• Technical Details
Core Configuration

• Vendor Portfolio Configuration

2 13.3%
• Vendor Contacts Configuration
• Vendor Tiering Configuration
• Vendor Security Scoring Configuration
Assessment Configuration

• Assessment Basics
3 • Vendor Risk Assessment Configuration 25%
• Vendor Risk Assessment Generation
• Vendor Risk Assessment Calculations
• Vendor Risk Assessment Lifecycle
© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
 Risk Issues and Processes

4 • Vendor Risk Issue Configuration 13.3%

• Vendor Risk Task Configuration
• Vendor Risk Process Workflows
Vendor Portal Configuration
5 15%
• Contact Configuration
• Vendor Assessment Processing and Configuration
Other Application Relationships

6 • ServiceNow GRC Overview 5%

• Monitor Risk and Control Compliance
• Other Application Relationships
7 Dashboards and Reports 5%

Total 100%

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website
using a voucher obtained by completing the Vendor Risk Management
Implementation training prerequisite. The voucher code obtained from the prerequisite
training path is nontransferable and provides the candidate eligibility to sit for the
Certified Implementation Specialist – Vendor Risk Management exam only.

During the registration process, each test taker has the option of taking the exam at an
Authorized Testing Center or as an online-proctored exam. In both testing venues, the
Certified Implementation Specialist exam is done through a consistent, friendly, user
interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable
testing environment. Candidates register for the exam at a specific date and time so
there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This
testing environment allows a candidate to take the test on his or her own system
provided that certain requirements are met.

NOTE: A special accommodation version of the exam is available. Contact

[email protected] for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately 60 - 75 questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.
© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes
A candidate that fails to pass an exam may register to take the exam again up to three
more times at a cost

Sample Question(s)
Sample Question #1

ServiceNow helps companies manage vendors without emails and spreadsheets using
the:

A. The Customer Service Portal

B. The Vendor Portal
C. The Vendor Registry
D. The Vendor Platform

Sample Question – #2

Which fields are included on the Vendor Contact form?

A. Risk rating
B. Rank tier
C. Primary Contact
D. Email

Sample Question – #3

Vendor Risk Issues are considered inactive when they enter this state:

A. Review
B. Submitted to Vendor
© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
 C. Finalize with Vendor
D. Closed

Sample Question – #4

Which of the following can occur in the Vendor Portal?

A. View Project Gannt Charts

B. Submit an incident
C. Respond to a Vendor Risk Assessment
D. Manage Vendor Contacts
Sample Question – #5

Risks registered within an organization are captured as which type of record in

ServiceNow?

A. Control Definition
B. Risk Statement
C. Control Template
D. Attestation

Sample Question – #6

Which of the following is a common table used for Vendor Risk Management reporting?

A. Control [sn_control]
B. Task [task]
C. Vendor Risk Assessment [sn_vdr_risk_assessment]
D. Company [core_company]

© 2021 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.