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Leak Allowance Form

This document is a leak allowance form from Thames Water. It requests information from customers such as their name, address, account number and details of the leak and repair. It explains that customers need to submit meter readings taken two weeks after the leak is fixed to allow Thames Water to calculate a leak allowance credit. It also provides information on leak allowance eligibility criteria including repair timeframes, maximum claim periods, and exclusions for negligence or waste of water enforcement notices.

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Geoffery William
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730 views2 pages

Leak Allowance Form

This document is a leak allowance form from Thames Water. It requests information from customers such as their name, address, account number and details of the leak and repair. It explains that customers need to submit meter readings taken two weeks after the leak is fixed to allow Thames Water to calculate a leak allowance credit. It also provides information on leak allowance eligibility criteria including repair timeframes, maximum claim periods, and exclusions for negligence or waste of water enforcement notices.

Uploaded by

Geoffery William
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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My leak allowance form

Once your leak is fixed, please take a meter reading then wait two weeks before filling in this form.
We need this two-week gap so we can see your normal water use and calculate your allowance to
credit your account.

To submit your claim for a leak allowance, please complete this form and return it to:

[email protected]
Please make sure you put ‘REF’ then a space followed by your account number in the email subject line.

Thames Water, PO Box 286, Swindon SN38 2RA

Your details
Name: Daytime contact number:

Your Thames Water account number Email address:


(on the top your bill):

Company name (if applicable):


Address of property with a leak:

Does anyone live in this property?


Yes No

If yes: how many people live in the property?


Your address (if different):

If no: what is the property used for?

Your leak
Who repaired the leak? Date and meter reading from when leak was first found
/ /
The leak was: (dd/mm/yy) (meter reading)

inside my property Date and meter reading from when leak was repaired
outside – on my water supply pipe / /
(dd/mm/yy) (meter reading)
outside – on Thames Water’s pipes/meter

Date and meter reading two weeks after repair


/ /
(dd/mm/yy) (meter reading)

14858 03/21
Leak allowances – what you need to know

1. Once you’ve found a leak, please repair it within three 4. We’ll only apply the allowance for the period the leak
weeks and submit your claim within 90 days of the occurred to a maximum of two years.
repair.
5. You won’t be eligible for a leak allowance if we had
2. If you’re eligible for a leak allowance, we’ll credit it to to repair the leak in relation to a waste of water
your account. Please continue paying your bill in the enforcement notice.
meantime.
6. You won’t be eligible for a leak allowance if the leak
3. You can only claim a leak allowance once for leaks was caused by negligence or if you knew, or should
inside your property. However, you can claim multiple have known, there was a leak and failed to repair it.
times for leaks on your external water supply pipe.
7. Please enclose proof of repair if a third party has fixed
the leak for you (e.g. a plumber’s invoice or insurance
documents).

Your declaration
I confirm that all the details I’ve shared on this form
are true to the best of my knowledge and that I’ve
read and understood all the information above.
I’ve also enclosed proof of repair where appropriate.

Signature: Date:

Company name (if applicable):

Print name:

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