Data Driven Robotics (DDR) T: 905-689-0045

63 Innovation Drive F: 905-689-0046

Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

PythonX Support, Software Upgrades, Maintenance and Training Offerings

GOLD YEARLY MAINTENANCE PACKAGE

Renewal Pricing
 Support (unlimited) and software upgrades for 1 year at $ 11,500.00
 Support (unlimited) and software upgrades for 2 years at $ 20,000.00

New Order Pricing

 Support (unlimited) and software upgrades for 1 year at $ 15,500.00
 Support (unlimited) and software upgrades for 2 years at $ 24,000.00

SILVER YEARLY MAINTENANCE PACKAGE

Renewal Pricing
 Support (40 hrs / year) and software upgrades for 1 year at $ 9,500.00
 Support (40 hrs / year) and software upgrades for 2 years at $ 16,500.00

New Order Pricing

 Support (40 hrs / year) and software upgrades for 1 year at $ 13,500.00
 Support (40 hrs / year) and software upgrades for 2 years at $ 20,500.00

BRONZE YEARLY MAINTENANCE PACKAGE

Renewal Pricing
 Software upgrades for 1 year at $ 7,400.00, support charged at standard rates.
 Software upgrades for 2 years at $ 12,900.00, support charged at standard rates.

New Order Pricing

 Software upgrades for 1 year at $ 11,400.00, support charged at standard rates.
 Software upgrades for 2 years at $ 16,900.00, support charged at standard rates.

All packages include:

a) Email notification of software upgrades
b) Technical support for installation of software upgrades.
c) Secure software and documentation access area on the PythonX server
d) Discounted rate on chargeable support and maintenance checkups

10% discount applies to renewal orders received 30 days prior to the expiration of a current package.
Maintenance packages expired by more than 30 days do not qualify for renewal pricing.

Data Driven Robotics Inc. (DDR) Page 1 of 6 Revision 2.2 - January 13

 Data Driven Robotics (DDR) T: 905-689-0045
63 Innovation Drive F: 905-689-0046
Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

CONTROLS TECHNICIAN MAINTENANCE CHECKUP

Service Items Offered

a) Install available software updates for the robot, material conveyance system, DXF generator and VersaFAB Studio
on and offline versions as required. A valid software upgrade package is required for the latest software versions.
b) Perform fine and rough calibration of robot, robot work table, robot tool, robot tool height reference positions,
material conveyance system reference eye, movement limits and home position.
c) Physical inspection and cleaning of robot control cabinet.
d) Robot manipulator standard maintenance items as required by running hours or time in production. Oil change of
axis 5 and 6 gearbox, replacement of SMB battery, etc.
e) Additional machine side training on software enhancements as well as review for new and existing personnel.

DDR will provide, at the customer’s request, a recommendation on what service items are required and an amount of
additional training that would be of benefit. This determination is factored on machine running hours, service ticket
history and operator experience. From this recommendation the customer can decide on the number of days required to
perform the service. It is recommended that an adequate number of days be allotted so the technician’s schedule will be
booked accordingly. DDR cannot guarantee technician availability should the service extend past the scheduled number
of days.

___ Day(s) Controls Technician Maintenance Checkup

Flat rate of $640.00 per day with a valid maintenance package
Time chargeable at standard rates without a maintenance package

Note: The Controls Technician Maintenance Checkup option does not include technician’s travel expenses†.
Shipping and handling costs of machine calibration equipment is not included, a quote can be provided on
request prior to shipping for these costs.

ROBOT EXTENDED WARRANTY

 One additional year, quotation available upon request

Note: The robot extended warranty is subject to a maintenance inspection fee if the original manufacturer warranty has
been expired for more than 3 months. Extended warranty is provided by, and subject to terms and policies from the
robot manufacturer.

Data Driven Robotics Inc. (DDR) Page 2 of 6 Revision 2.2 - January 13

 Data Driven Robotics (DDR) T: 905-689-0045
63 Innovation Drive F: 905-689-0046
Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

VERSAFAB STUDIO OFFLINE LICENCES

VersaFab Studio Offline licences are available as additional copies of the PythonX machine operating software for office use.
This software is primarily used by detailers and office staff to verify part files in the office prior to processing on the
machine. Upgrades to VersaFab Offline are released in conjunction with machine software upgrades to keep both online and
offline software identical.

1 Year License
 VersaFAB Studio Offline, 1 seat at $2,900.00
 VersaFAB Studio Offline, 2-4 seats at $2,175.00 per seat
 VersaFAB Studio Offline, 5+ seats at $1,450.00 per seat

Lifetime License
 VersaFAB Studio Offline, 1 seat at $7,900.00
 VersaFAB Studio Offline, 2-4 seats at $5,925.00 per seat
 VersaFAB Studio Offline, 5+ seats at $3,950.00 per seat

If upgrading from a valid 1 year license(s), a 25% discount applies to VersaFAB Studio Offline Lifetime license(s).
This discount does not apply for 1 year licenses expired by more than 30 days.

Data Driven Robotics Inc. (DDR) Page 3 of 6 Revision 2.2 - January 13

 Data Driven Robotics (DDR) T: 905-689-0045
63 Innovation Drive F: 905-689-0046
Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

TECHNICAL SUPPORT RATES

Standard Support
$ 110.00 per hour‡, 1 hour minimum per incident
$ 80.00 per hour‡, 1 hour minimum per incident with valid maintenance package
Emergency Support
$ 150.00 per hour‡, 1 hour minimum per incident
$ 110.00 per hour‡, 1 hour minimum per incident with valid maintenance package
Off Duty Support
$ 150.00 per hour‡, 1 hour minimum per incident (or)
Rate based on next support interval when response is provided.
$ 110.00 per hour‡, 1 hour minimum per incident with valid maintenance package (or)
Rate based on next support interval when response is provided.
Travel Time
$ 60.00 per hour‡
Rate is applied on technician’s time for travel to customer’s site or place of accommodation and return to
DDR office on service completion.
Travel Expenses
$ 250.00 flat rate per day, first technician
$ 150.00 flat rate per day, per accompanying technician

A daily travel expense charge applies for onsite service where an overnight stay is required. Partial days
where an overnight stay is not incurred are chargeable at ½ the daily rate. This charge includes standard
travel expenses such as meal allowance, accommodation, vehicle rental, parking, tolls, etc. This charge
does not include airfare.
Airfare charged at cost
Airfare is additional to the daily travel expense charge and is invoiced at cost.

Data Driven Robotics Inc. (DDR) Page 4 of 6 Revision 2.2 - January 13

 Data Driven Robotics (DDR) T: 905-689-0045
63 Innovation Drive F: 905-689-0046
Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

TECHNICAL SUPPORT AVAILABILITY

Standard Support Hours
8:00 am - 5:00 pm E.S.T. Monday through Friday
Emergency Support Hours
5:00 pm - 9:00 pm E.S.T. Monday through Friday
8:00 am - 5:00 pm E.S.T. Saturday
11:00 am - 5:00 pm E.S.T. Sunday
Ontario Canada Public Holidays‫٭‬
Off Duty Support Hours
Time outside of intervals defined in Standard and Emergency Support Hours.

TECHNICAL SUPPORT SERVICES AND RESPONSE COMMITMENTS

a) Telephone Support Requests
 Standard Support Hours, response within 2 hours.
 Emergency Support Hours, response within 3 hours.
 Off Duty Support Hours, response within 2 hours into next Standard or Emergency Support Interval.
b) E-mail Support Requests
 Standard Support Hours, response within 2 hours.
 Non Standard Support Hours, response within 2 hours into next Standard Support Interval.
c) Instant Messenger Support Requests
 Standard Support Hours, immediate availability subject to technician’s online status. Queued requests will
receive a response within 2 hours.
 Emergency and Off Duty hours, technician not available unless incident is initiated by telephone request
d) Remote Desktop Support, Initiated by telephone, e-mail or messenger request.
 Standard Support Hours, availability subject to machine and technician’s online status.
 Emergency and Off Duty hours, availability subject to machine and technician’s online status.
e) Onsite Support Requests
 Onsite support is subject to an assessment of issue severity, technician availability and travel arrangements.
 Customer is responsible for technician’s travel costs† in addition to service time at the appropriate rate. Order
number must be provided by customer prior to travel.

Data Driven Robotics technical support does not include the following:
a) Repair of customer generated CNC files. Technician will advise of file issues and non-conformity to relevant standards but not
make alterations to the customer’s file.
b) Machine alignments due to customer mechanical alterations and/or damage caused by improper machine use or human error.
c) Training for additional personnel. It is the responsibility of the customer to provide adequate training and/or instructional
guidance for new operators to a level of competency required to operate the PythonX. DDR offers additional training if so
required at standard rates and/or as an option to a support package.
d) CAD, detailing and design software packages not provided by Data Driven Robotics. CNC file issues originating from third
party software packages are to be addressed by the relevant software providers.

†Travel expenses include technicians travel time, daily flat rate expense charge and airfare.
‡Chargeable time is rounded up to the nearest ½ hour increment.
‫٭‬New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day
During a valid support package period, if Data Driven Robotics deems an issue severity and/or complexity does not merit onsite support but a visit is
approved by the customer, technician’s time will be charged at the appropriate rate.
Currency is in Canadian Dollars.
Data Driven Robotics reserves the right to modify or change its support policies at its discretion.

Data Driven Robotics Inc. (DDR) Page 5 of 6 Revision 2.2 - January 13

 Data Driven Robotics (DDR) T: 905-689-0045
63 Innovation Drive F: 905-689-0046
Hamilton, Ontario
L9H 7L8, Canada www.datadrivenrobotics.com

PART ORDERS AND SHIPPING

Minimum order $ 110.00

Data Driven Robotics’ standard shipping company is FedEx, standard level of service is ‘FedEx Ground’. If an
alternate shipping company and/or service preference is required, this must be indicated with the order. Sufficient
details on shipping company and level of service must be provided to expedite the order.

Customers may provide DDR with a default shipping company and level of service to use on orders without specific
shipping instructions. The customer must provide DDR with required details and instructions pertaining to their
default shipping method in writing. DDR cannot guarantee pickup and delivery times with customer specified
shipping methods.

Orders received without specific shipping instructions and where customer default shipping instructions have not
been provided will be shipped ‘FedEx Ground’. Orders must be submitted and acknowledged before 16:30 (GMT -
5:00). ‘FedEx Ground’ shipments are picked up from the DDR office the following day.

Customer part orders must be in writing and include a purchase order number.

Unless specifically instructed all orders are shipped complete.

Rush orders received, that satisfy all the above criteria, with a level of service above ‘FedEx Ground’ or equivalent,
before 14:30 (GMT -5:00) will be packed and picked up from our office the same day. Rush orders received after
14:30 (GMT -5:00) and prior to 16:30 (GMT -5:00) are subject to an ‘Emergency Shipment Handling
Charge’. Customer must provide DDR with consent for this charge in writing.

No shipments can be made from the DDR office after 16:30 (GMT -5:00).

$ 110.00 Emergency Shipment Handling Charge

$ 80.00 Emergency Shipment Handling Charge, with valid maintenance package

Data Driven Robotics Inc. (DDR) Page 6 of 6 Revision 2.2 - January 13