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Retail Store Survey

The document is a customer feedback template for a retail store that contains 9 multiple choice questions regarding a customer's experience at the store. The questions ask the customer to rate their perceptions of the store's prices, product selection, coupon usage, employee helpfulness, cleanliness, ease of parking, return policy, and issue resolution on scales ranging from "extremely" to "not at all".

Uploaded by

Aswin Kumar
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300 views

Retail Store Survey

The document is a customer feedback template for a retail store that contains 9 multiple choice questions regarding a customer's experience at the store. The questions ask the customer to rate their perceptions of the store's prices, product selection, coupon usage, employee helpfulness, cleanliness, ease of parking, return policy, and issue resolution on scales ranging from "extremely" to "not at all".

Uploaded by

Aswin Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Retail Store | Customer feedback Template

Compared to similar stores, how fair are this store’s prices?

o Extremely fair
o Very fair
o Moderately Fair
o Slightly fair
o Not at all

Compared to similar stores, how broad is the selection available at the store?

o Extremely broad
o Very broad
o Moderately broad
o Slightly broad
o Not at all

How often do you use this store’s Coupons?

o Extremely Often
o Very Often
o Moderately Often
o Slightly Often
o Not at all

How much do you typically save using store’s coupon?

o A great deal
o A lot
o A moderate amount
o A little
o Not at all

How Helpful are the employees at this store?

o Extremely helpful
o Very Helpful
o Moderately helpful
o Slightly helpful
o Not at all

How clean is this store?

o Extremely Clean
o Very clean
o Moderately
o Slightly clean
o Not at all

How easy is it to find parking at this store?


o Extremely easy
o Very easy
o Moderately easy
o Slightly easy
o Not at all

How fair is the store’s return policy?

o Extremely Fair
o Very fair
o Moderately fair
o Slightly fair
o Not at all

How effective is the store at resolving customer concerns?

o Extremely effective
o Very effective
o Moderately effective
o Slightly effective
o Not at all

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