Duties and Responsibilities as Branch Manager (During Second & Third Phase Of
Training):
1. To ensure that the Branch must be in ‘A’ category.
2. Branch Manager will have to do the Surprise Center Visit (SCV) every day covering all
CM every week, and all Centers Of all CM within a Quarter.
3. Branch Manager is responsible for daily closing which includes checking the collections
entered in the Cash Book against the due collections, identifying collection of arrears and
pre-payments separately, and checking the disbursements in the CASHBOOK against the
Official list Of due disbursements from the RO, with any discrepancy being rectified by
the BM immediately.
4. Branch Manager, after surprise visit of two centers, should come back at branch by 10:00
AM and will sit with the rotational CM for collection. It will start at 11.AM, and
collection will stop at 1 PM.
5. As collection at Branches will be daily and completed by 1.00 pm, disbursement should
also be in cash to minimize the cash-in-hand in the Branch. Excess amount must be
deposited in Servicing Bank.
6. Branch Manager will check DCR and day close on daily basis.
7. Submitting monthly reports to CHIB copied to Regional Manager as per ASA monitoring
system.
8. Ensure 100% data quality in fill up of physical form and online data.
General Responsibilities-
1. Retain old members and also ensure that at least 90% members out of their total members
have borrowed only from CASHPOR on the branch if NGS has been fully implemented.
2. BM will ensure that all loan disbursements to clients are compliant of the rules made
under NGS
3. BMs will have to attend a meeting organized by the CHIB on a FORTNIGHTLY basis
(by changing the place Of Meeting on a rotational basis) from 10 am. The following
points Will be discussed during the meeting: -
(a) Review the decisions taken in the last meeting.
(b) Make plans to achieve the set targets for all the services (credit, savings & other services)
(particularly BC targets under credit) & work on increasing the efficiency Of the Branch,
that is, ensure achievement of targets Of ALC per center, ALC per CM, ALC per Branch
and average loan Outstanding per client, per center, per Branch in accordance with the
parameters defined by the Company.
Identify such villages in the operational area of the Branch where no center has been
opened yet and make plan to open new center in such villages. Identify such villages where
more centers can be opened.
(d) Analyses the impact Of Our program. For example, To maximize the desired impact on
poverty reduction as a result Of our Program (increase in the CHI and PPI score of the
members associated with our Program for 4 years or more). This will be checked by CHIB
manually.
(e) Make plans to add/conduct GRT of new clients and retain the Old clients.
(f) Review the report Of Average CHI and PPI of the newly added clients in the last month
during the monthly meeting. (ICT Department Will prepare a report on monthly basis &
share it with CHIBI.
(g) Follow-up of the FORTNIGHTLY/MONTHLY pans in respect of loan clients,
replacement & GRT etc.
(h) Make plans to resolve any issue/problem regarding arrear, PAR & credit discipline, etc.
that may arise in their operational area.
Discuss the new staff circulars/Office orders issued since the last meeting and train all the
staffs on these circulars/Office orders.
Discuss the grievances received from the clients 'staffs.
Responsible for roll-out Of NCS (IGL + Flexi Loan) and will also ensure that all loans
disbursements are compliant of the rules made under NGS.
Discuss that BM are carrying out loan utilization check through mobile application in
accordance with the rules prescribed by the Company in this regard.
(m) Discuss the findings of ARO/DRO/ZRO, their resolution and take action on them.
(n) Others.
4. BM Will promote Health & Education services at the branch and will ensure maximum
impact through this.
5. BM will be Responsible for adding, GRT on time.
6. BM is responsible for time-bound compliance of the findings in the IAD Report and take
action on the basis of findings of the IAD Report and ensure that the same findings are
not repeated so that IAD rating of his branch can be improved and his branches remain in
the A Category".
7. BM will be responsible for success implementation of the entire process of transition to
upcoming technological changes like, adoption of E-KYC, Disbursement of loan to
clients under NGS directly in their bank account electronically
8. BM Will be responsible for all the aspects of Branch Management which would include
maintenance of the portfolio quality of his branch, OSS, YOP, cost control and proper
maintenance and safe keeping of assets.
9. BM will ensure that all the staffs of his branch possess an android mobile phone and Will
also ensure conduct of Geo- Mapping of clients on time.
10. It will be the responsibility of BM to ensure compliance of the instructions of the
supervisor and the findings of the Internal and External Audit Report of all his branch
Along with the credit and credit plus services, Branch Manager will be responsible for promotion
of savings and other products for our client and non-client members. He/she will be Responsible
for meeting the monthly and the annual targets set for generating new business for savings and
other products for client and non-client members at his/her branch
DUTIES AND RESPONSIBILITIES as a BM for Saving Products:
1. Support CSP to manage high enrolments and follow up on dormant accounts through
planning and reviewing.
2. Responsible for the administration and efficient daily operation of saving and other
products activities at his/her branch Office.
3. Surprise visit of CSP work
4. Ensure timely opening of accounts and card handover to customers
5. Ensure rejections of forms are minimized. Identify the issues and take corrective
measures to prevent further error and rejections of form
6. Responsible for daily closing of Saving and other products in appropriate manner
7. Build a good relationship with the link branch of banks
8. Prepare weekly and monthly reports for saving and other products based on the
monitoring and assessment
9. Ensure that services related to saving and other products at your branch are being delivered to our
client and non-client members in timely, efficient ad appropriate manner.
10. Ensure to accomplish the task that is entrusted by Company from time to time for the
smooth functioning of saving and other product activities.
