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Interpersonal Skills Guided Notes

Interpersonal skills include verbal and nonverbal communication, active listening, collaboration, problem-solving, and decision-making. Developing strong interpersonal skills is important for both professional and personal success. Effective communication involves sending and receiving messages through speaking, listening, and body language.

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KAELIN PORTER
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62 views3 pages

Interpersonal Skills Guided Notes

Interpersonal skills include verbal and nonverbal communication, active listening, collaboration, problem-solving, and decision-making. Developing strong interpersonal skills is important for both professional and personal success. Effective communication involves sending and receiving messages through speaking, listening, and body language.

Uploaded by

KAELIN PORTER
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Interpersonal Skills

“________________ are the life skills we use every day to communicate and interact with
other people, both individually and in groups.
People who have worked on developing strong interpersonal skills are usually more successful
in both their professional and personal lives.”

___________________- What we say and how we say it.


____________________ - What we communicate without words, body language is an example.
_______________ - How we interpret both the verbal and non-verbal messages sent by others.
___________ - Working with others to find a mutually agreeable (Win/Win) outcome.
_________________ - Working with others to identify, define and solve problems.
_________________ – Exploring and analyzing options to make sound decisions.
___________ – Communicating our values, ideas, beliefs, opinions, needs and wants freely.
___________ - are ways to say no when someone is pressuring you to do something you don't
want to do.

Communication
 a process through which you send messages to and receive messages from others.
 critical because it lets others know what you feel, what you want and need, and what
you know.

Being able to communicate effectively is an important skill.


Types of Communication: __________, ___________, ___________

Communication Blockers
1. ___________
2. ___________
3. ___________
4. ___________
5. _____________________
6. __________________________________
Verbal Communication
1. Say clearly what you mean.
2. Don’t assume anyone can read your mind.
3. ______________, _______, and ___________ play a role in how you communicate.
4. Use “___” messages

Change ______ statements to ___ statements “I feel (this way) when you (do this) because
(reason).

“You never call, you don’t even care”.

“I feel hurt when you forget to call because it seems like you don’t care”.

Nonverbal Communication
Includes: _____________, ______________, _____________, _____________, _____________
 Non-Verbal Communication sets the tone of a conversation

Active Listening
Active listening involves __________________________.
Giving ________________ to the speaker.
Interest can be conveyed to the speaker by using both ________ and ____________ messages.
Listening is the most fundamental component of interpersonal communication skills.
Listening makes ups _____ of our communication

Signs of Active Listening


Non-Verbal: ____________, _____________, ______________, ______________
Verbal: __________, __________, _____________, ___________, _____________, __________

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