ASSISTIVE PRODUCT

SPECIFICATION FOR
PROCUREMENT
Wheelchairs, manual

Objective:
The objective of this specification is to help organizations in
procuring good quality manual wheelchairs that are durable
and which assist individuals with mobility impairments to
move.

World Health Organization

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1. Product description
The purpose of this section is to provide specific key details relevant to the assistive product so that it is easily
identifiable.
Purpose of 1.1 Name of product as per WHO priority APL and/or commonly used names.

1.1 Name of product Wheelchairs, manual

Purpose of 1.2 As per ISO 9999 classification and terminology document (refer
https://www.iso.org/standard/60547.html).
1.2 ISO 9999 code 12 22 03 Bimanual handrim-drive wheelchairs
Wheelchairs designed to be propelled and steered by the occupant, by pushing
with both hands, on the wheels or on the handrims of the wheels
Included are, e.g. front-drive wheels, rear-drive wheels wheelchairs.

12 22 06 Bimanual lever-drive wheelchairs

Wheelchairs designed to be propelled and steered by the occupant using two-hand
operated levers

12 22 09 Single-side manual drive wheelchairs

Wheelchairs designed to be propelled by the occupant using only one hand
Included are, e.g. one-hand lever-drive wheelchairs, one handrim-drive wheelchairs.

12 22 15 Foot-propelled wheelchairs
Wheelchairs designed to be propelled and steered by contact of the occupant’s foot
or feet with the floor

12 22 18 Push wheelchairs
Manual wheelchairs intended to be pushed and steered by an assistant, by pushing
with both hands on the push handles of the wheelchair

12 27 04 Transportation chairs
Devices for short distance transportation of a person in a sitting position, propelled
and controlled by an assistant
Included are, e.g. emergency evacuation chairs, transport chairs adapted for climbing
or descending stairs.

18 09 39* Modular seating systems

Seating systems based on a framework to which can be attached selected seat modules,
the position of which can then be adjusted to achieve a particular seat configuration
Included are, e.g. chairs assembled from separate elements.
* This code indicate seating systems, that need to be mounted on
a wheeled basis (12.22.18) in order to become a real wheelchair.

Other relevant codes:

12 24 Wheelchair accessories
09 07 Assistive products for body stabilization (belts, harnesses)
18 10 Accessories for wheelchairs for posture support
Purpose of 1.3 Describes the product type in clear, simple, easily understood language and the intended use in
addressing functional needs.

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1.3 Description and Devices providing wheeled mobility with a seating support system for a person with
intended use limitation in mobility and that rely on an occupant or an assistant to provide power
for the operation.
Purpose of 1.4 Refers to general characteristics of the assistive product that describes its appearance and
components.
1.4 General features ● 3 or 4 wheels (2 rear wheels and 1 or 2 front swivel castors, if necessary, more
wheels can be added)
● Seat and backrest providing sitting support for the wheelchair user
● Foot supports
● Armrests
● Rear wheel locks (to park the wheelchair)
● Push rings for user propulsion on all categories, except transporter
wheelchairs/buggies
● For transport and storage: Folding frame wheelchairs and buggies allow folding
through cross-brace or other folding mechanism. Rigid frame wheelchairs and
buggies must offer mechanism to fold and/or dismantle the device into smaller,
separate components
Purpose of 1.5 Refers to product models that are included in the specific APS.

1.5 Inclusion • Wheelchairs, manual, assistant controlled

• Wheelchairs, manual for active use
• Wheelchairs, manual with postural support
Purpose of 1.6 Refers to product models that are excluded in the specific APS.

1.6 Exclusion • Wheelchairs, electrically powered

• Wheelchairs, standing
Purpose of 1.7 Important, searchable words that relate to the specific assistive product.

1.7 Keywords Wheelchair, manual, active, transport, buggy (device for temporary use and
transport with integrated posture support devices), PSD’s (postural support
devices), tilt in space (seat and backrest tilt back together), recline (increasing the
seat to backrest angle), child, adult

2. Product requirements
The purpose of this section is to provide details of all applicable requirements relative to the specific assistive product. A
requirement is mandatory and typically describes what a product should be able to do, how it should appear (product and
packaging) etc. Only supply and service requirements considered applicable in procurement of manual wheelchairs.

2.1 Functional requirements

Purpose of 2.1 A functional requirement refers to technical details and other specific functionality that define what a product
variation is supposed to accomplish. Per product variation, the requirement should describe the typical user,
specific characteristics of the product (in addition to the general features above) as well as the requirements
for standard configuration of the product. It is important to focus on performance requirements rather than
form factors. It is important to have a clear and specific description of the typical users including e.g. health
condition, functional limitation or demographics (range of age, body weight, height, etc.). If applicable, specific
context of use (e.g. indoor/outdoor, in noisy environment, etc.) should be specified in the product variations.
Item Product Typical user Specific characteristics Requirements for standard configuration
variations

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1 Wheelchairs, manual assistant controlled

1.1 Transport Environment: Frame Minimum configuration for all service levels
Wheelchair Primarily used 4-wheels ● Rear wheel position in safe position
Adult and indoors or on even Folding frame (in line with backrest tubes or
Child surfaces outdoors. Push handles further rearward)
Fixed backrest height, at least mid- ● Height adjustable footrests
Function: thoracic height of target population ● Two flip-up footrest or
Typically used Tipping lever ● Two swing-away and/or removable
intermittently for Fixed seat/frame depth footrests
short duration or ● Flip-up and/or removable armrests
for short distance Rear wheels: ● Solid rear wheels and front castors
transportation. Diameter: From 8” (attendant
Primarily for mobility) up to 26” (independent
assistant controlled mobility)
mobility. Limited
manual mobility of Front castors:
large rear wheels. Diameter: 8”
Width: 1-2”
Posture support:
User with basic COG frame adjustments
posture support None
needs.
Size range
Size width range: Minimum 4 sizes

1.2 Buggy Adult Environment: Frame For all service levels

and Child Primarily used 3 or 4 wheels ● Height adjustable footrests
indoors, even Folding frame ● Single footrest
surfaces and when Push handles ● Push Handles
equipped with a Integrated seat and backrest Additional features for intermediate and
larger diameter upholstery advance service levels
wheel in the front Accepts varying range of PSDs: Accepts a varying range of PSDs and
for rough terrain Preset tilt accessories including but not limited to:
outdoors. Head support (often integrated in pelvic belt, trunk harness, foot straps, hip
backrest) guides, trunk laterals, tray, canopy, rain
Function: Optional: additional recline and/or cover, mosquito net
Typically used tilt
intermittently for Wheels and Castors
short duration of Two (2) larger rear wheels of 12” or
two hours or less or greater
transportation. Single (12” or greater) or dual (7” or
greater) front castors
Posture support:
Users who cannot COG frame adjustments
sit safely in an None
upright posture and
require some Size Range
postural support as Minimum 4 sizes
provided by the Ability to extended seat depth at
preset tilt. least 2” without additional parts
2 Wheelchairs, manual for active use

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2.1 Active Environment: Frame Minimum configuration for all service levels
Urban Wheelchair used in 3 or 4 wheels ● Back height adjustment or frame
Wheelchair urban indoor and Folding/rigid frame back height options
(Adult and outdoor ● Push handles: optional requirement
Child) environments. Push handles optional requirement ● Seat depth adjustability or seat
Depending on and may be integrated into the extension options or frame seat
wheelchair user’s frame or supplied as an add-on depth options
mobility skills, can component. ● Backrest contouring options e.g.
be used on rougher Armrest design for minimal profile tension adjustable backrest or solid
terrain for short Shorter overall length than backrest with depth-, angle- and
distances. transport wheelchair and compact height adjustment, including
turning circle separate padded cover
Function: Lightweight frame (recommended ● Footrest height adjustability
Primarily for users maximum product weight 16 kg ● Armrests: optional requirement
who self-propel. complete - includes frame, wheels, ● Required adjustment options
Also used by users castors, upholstery, wheel lock and (through wheel/frame
who cannot self- footrests) adjustments):
propel but need ○ access to the rear wheels
the environmental Rear wheels ○ front/back stability
and posture Quick-release ● Solid rear wheels and front castors.
support design Camber: 0 degrees (rear wheel Pneumatic optional requirement.
features of this perpendicular to ground) to 1 to 3 ● Appropriate cushion to be added
chair. degrees (off from the vertical) according to user’s needs and
Wheelchair must Diameter: Appropriate for self- which matches the wheelchair seat
fold/components propelling and size of wheelchair size configurations
disassemble for Diameter: 22-26” ● If any of the add-on mobility
transportation/stor Width: 1 3/8” components for active wheelchairs
age. ● (Wheelchair accessories are
required), this should be specified
Posture support: Front castors with the tender
For users with Appropriate for design and user
range of basic to function Optional required adjustments for postural
advanced posture Diameter: 3-8” support at all levels (through wheel/frame
support needs Width: ½-2” adjustments):
through adjustment ● front and rear seat to floor heights
options and/or COG frame adjustments and/or different frame heights
addition of PSDs Required adjustment options ● seat angle (if seat angle adjustable,
Not suitable for (through wheel/frame seat to backrest angle must also be
users who need adjustments): adjustable)
daily adjustable tilt ● access to the rear wheels
in space. ● front/back stability Additional features for intermediate and
advanced level services
Frame size range ● Removable backrest upholstery
Size width range to be appropriate with frame capabilities to accept
for the population profile and 3rd party backrests
include child, adult and bariatric ● Adjustments for postural support:
sizes as appropriate ○ Tilt in space (seat and backrest
Size range in 1-2” (25 - 50mm) angle backwards together).
increments Tool adjustable mechanism
Seat depth adjustability or seat through wheel/frame
extension options or frame seat adjustments. Maximum 15
depth options degrees.

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○ Vertical backrest angle
adjustment to increase seat to
backrest angle (backrest
recline). Tool adjustable)
mechanism. Minimum 12
degrees
Mechanism or adjustment options to
maintain stability with increased tilt and/or
recline settings
2.2 Active Dual Environment: Frame For all service levels
use Wheelchair used in 3 or 4 wheels ● Back height adjustment or frame
Wheelchair mixed Folding/rigid frame back height options
(Adult and environments, Push handles optional requirement ● Push handles: optional requirement
Child) indoor, urban and may be integrated or add-on ● Seat depth adjustability or seat
outdoor and in Armrest design minimal profile extension options or frame depth
fairly unlevel Longer wheelbase than urban options
outdoor active wheelchair ● Backrest contouring options e.g.
environments. May have longer overall length than tension adjustable backrest or solid
Longer wheelbase urban chair, but not longer than backrest with depth-, angle- and
benefits outdoor transport wheelchair. Similar or height adjustment, including
mobility on unlevel smaller turning circle as transport separate padded cover
terrain for users wheelchair. ● Footrest height adjustability
who do not have ● Armrests: optional requirement
advanced Rear wheels ● Required adjustment options
wheelchair mobility Quick-release for rigid frames (through wheel/frame
skills. Quick-release optional requirement adjustments):
for folding frames ○ access to the rear wheels
Function: Camber: 0 degrees (rear wheel ○ front/back stability
Primarily for users perpendicular to ground) to 1 to 3 ● Solid rear wheels and front castors.
who self-propel, but degrees (off from the vertical) Pneumatic optional requirement.
also used by users Diameter: Appropriate for self- ● Appropriate cushion to be added
who cannot propel propelling and size of wheelchair according to user’s needs and
manually and need Diameter: 22-26” which matches the wheelchair seat
assisted mobility Width: 1 3/8”-1.75” size configurations
but need the ● If any of the add-on mobility
environmental Front castors: components for active wheelchairs
design benefits of Front castor size multiple: larger (Wheelchair accessories are
an active diameter 8” x minimum 2” wide or required), this should be specified
wheelchair. smaller diameter minimum 4” x with the tender
Rear wheel minimum 3” wide, wider
adjustments allow Additional features for intermediate and
adjustment to COG frame adjustments advanced level services
achieve optimal Required adjustment options ● Removable backrest upholstery
access to the rear (through wheel/frame with frame capabilities to accept
wheel and/or adjustments): 3rd party backrests
stability. ● access to the rear wheels ● Adjustments for postural support:
● front/back stability ○ Tilt in space (seat and backrest
Posture support: angle backwards together).
Adjustment options Frame size range Tool adjustable mechanism
and addition of Size width range to be appropriate through wheel/frame
PSDs allow use by for the population profile and adjustments. Maximum 15
users with range of include child, adult and bariatric degrees.
posture support sizes as appropriate
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needs from basic to Size range in 1-2” (25 - 50mm) ○ Vertical backrest angle
advanced but who increments adjustment to increase seat to
do not need daily Seat depth adjustability or seat backrest angle (backrest
adjustable tilt in extension options or frame seat recline). Toool adjustable)
space. depth options mechanism. Minimum 12
degrees
Mechanism or adjustment options to
maintain stability with increased tilt and/or
recline settings
2.3 Active long Environment: Frame For all service levels
wheelbase Primarily used 3 or 4-wheel frame format ● Back height adjustment or frame
Uneven outdoors over Folding/rigid frame back height options
Terrain uneven, sloped, Long wheelbase (longer than dual ● Push handles: optional requirement
Wheelchair steep or rough terrain wheelchair) ● Seat depth adjustability or frame
(Adult and terrain, including Large overall length and large depth options
Child) unpaved tracks or turning circle ● Backrest contouring options e.g.
roads and softer Push handles optional requirement tension adjustable backrest or solid
ground surfaces and may be integrated or add-on backrest with depth-, angle- and
such as sand and Integrated stability options for feet height adjustment, including
grass. Designed to Low centre of gravity compared to separate padded cover
roll-over larger other active wheelchairs ● Footrest height adjustability
obstacles. ● Armrests: optional requirement
● Required adjustment options
Function: Wheels and Castors (through wheel/frame
Typically used by Rear wheels adjustments):
both permanent Quick-release rear wheels for rigid ○ access to the rear wheels
wheelchair users for frames for transportability ○ front/back stability
full-time active use Quick-release optional requirement ● Solid rear wheels and front castors.
during daily for folding frames Camber: Pneumatic optional requirement.
activities, primarily Minimum 3 degrees (off from the ● Appropriate cushion to be added
for independent vertical) according to user’s needs and
self-propulsion but Diameter: Appropriate for self- which matches the wheelchair seat
also for assisted propelling and size of wheelchair size configurations
mobility, and also Diameter: 24-26” ● If any of the add-on mobility
for temporary Width: 1 3/8”-1.75” components for active wheelchairs
wheelchair users Wider or larger tread tyres (Wheelchair accessories are
who want to access required), this should be specified
areas of uneven Front castors: with the tender
terrain on a short- Diameter: More than 8”
term basis. Width: Minimum 2” Additional features for intermediate and
advanced level services
Posture support: COG Frame adjustments ● Removable backrest upholstery
Adjustment options Required adjustment options with frame capabilities to accept
and addition of (through wheel/frame 3rd party backrests
PSDs allow use by adjustments): ● Adjustments for postural support:
users with range of ● access to the rear wheels ○ Tilt in space (seat and backrest
posture support ● front/back stability angle backwards together).
needs from basic to Tool adjustable mechanism
advanced but who Frame size range through wheel/frame
do not need daily Size width range to be appropriate adjustments. Maximum 15
adjustable tilt in for the population profile and degrees.
space feature. include child, adult and bariatric ○ Vertical backrest angle
sizes as appropriate adjustment to increase seat to
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Size range in 1-2” (25 - 50mm) backrest angle (backrest
increments recline). Tool adjustable)
Seat depth adjustability or seat mechanism. Minimum 12
extension options or frame seat degrees
depth options Mechanism or adjustment options to
maintain stability with increased tilt and/or
recline settings
3 Wheelchairs, manual with postural support
3.1 Wheelchair, Environment: Frame For all intermediate and advanced service
manual Indoor, urban and As base frame with capabilities to levels: Wheelchair with integrated PSDs
with dual terrain. add a range of PSDs, or as complete ● Backrest height fixed at least at
postural chair with a range of predetermined shoulder height or is height-
Support Function: PSDs adjustable
(Adult and Users who self- 3 or 4 wheels ● Solid backrest system with option
child) propel or who Folding/rigid frame for contouring to optimise pelvis
cannot propel Push handles and trunk support
manually and need Longer wheelbase compared to ● Horizontal and vertical adjustable
assisted mobility. temporary use wheelchair pelvis and trunk side supports
Similar overall length as temporary ● Solid seat (seat quick-release
Posture support: use wheelchair or longer removable on folding frame
For users with Solid seat (quick-release removable designs)
intermediate and on folding frame) ● Seat depth adjustability/frame
advanced postural Armrests and/or tray table depth options of minimum 4” (10
support needs who Large range (minimum 20 degrees) cm)
require: quick-release adjustable tilt in ● Headrest (forward/backward,
• Variable space (seat/backrest) height and angle adjustment)
quick- Mechanism or adjustment options ● Pelvis strap, adjustable length
release to prevent tip-over when chair is ● Shoulder harness optional
(daily used in any possible configuration requirement
adjustable) of tilt, recline, or COG setting. ● Knee separator (adjustable and
tilt in removable) standard on child size
space, or Wheels and castors ● Height adjustable footrests
• Large range Rear wheels ● Calf and/or foot straps
static tilt in Self-propelling rear wheels quick- ● Arm support (tray or flip-up and/or
space release on rigid frames, optional for removable armrests armrest)
and/or folding frames height- and horizontal adjustable
recline Diameter: Self-propelling frame and removable
adjustment Appropriate for self-propelling and ● Large range (minimum 20 degrees)
. size of wheelchair 22-28”. vertical backrest angle (tool
Attendant propelling frame from 8” adjustable) to change seat to
up backrest angle
● Appropriate cushion to be added
COG frame adjustments according to user’s needs and
Required adjustment options which matches the wheelchair seat
(through wheel and/or frame size configurations
adjustments):
● access to the rear wheels (if For all intermediate and advanced service
appropriate) levels: Base frame only:
● front/back stability ● Back post height fixed at at least
● Large range (minimum 20 shoulder height or height-
degrees) vertical backrest adjustable
angle (tool adjustable) to ● Ability to accept 3rd party backrests

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change seat to backrest ● Solid seat (seat quick-release
angle removable on folding frame
● Large range (minimum 20 designs)
degrees) quick-release ● Seat depth adjustability/frame
adjustable tilt depth options of minimum 4” (10
● Integrated mechanism or cm)
adjustment options to ● Attachment point for headrest
maintain stability with tilt (horizontal and vertical adjustment)
and/or recline engaged ● Pelvis strap
● Height adjustable footrests
Size range ● Calf and/or foot straps
Size width range to be appropriate ● Arm support (tray or armrest)
for the population profile and height- and horizontal adjustable
include paediatric, adult and and removable
bariatric sizes as appropriate ● Optional seat to backrest angle
Size range in 1-2” (25 - 50mm) adjustment (recline) up to 20
increments degrees
Range of seat depth options Appropriate cushion to be added according
to user’s needs and which matches the
wheelchair seat size configurations
4 Wheelchair mobility accessories: Add-on mobility components for active wheelchairs
Please note: To ensure mobility accessories are compatible with a particular wheelchair, the need for the specific
accessory has to be added to the ‘Requirements for standard configuration’ section of the relevant wheelchair
4.1 Removable Used by users of Detachable, large diameter swivel Complete with all attachments for storage
large- active manual 4- castor wheel and use
diameter wheel wheelchairs Quick-release For folding frame - additional adaptor bar
castor to improve outdoor attachment/detachment to be included
access over long Storage bracket on rear of
distances and/or wheelchair
uneven terrain
4.2 One-arm Used by users of The unit consists of 2 pushrings on Not Applicable
drive unit manual wheelchairs one side.
who have limited or each pushrim can be used
no arm and hand independently, to change direction,
function on one or used together to go in a straight
side of their body. line
Designed to be self-
propelled with one To be clamped onto the frame of
hand/arm only the wheelchair, if folding frame,
unit should allow the frame to fold
with unit attached

Range of width options or

adjustability
4.3 Clamp-on Often intended for A left and right lever attached to A left and right arm lever and attaching
propelling users who are the rear wheels with a mechanism mechanism allowing the propulsion of the
levers traveling long designed to allow wheel propulsion manual wheelchair.
distances and over via two levers that replace hand
uneven terrain. ring propulsion. The manual wheelchair frame should
Designed to require include the specific intended category
less force to move A gearing system can be used to requirements as listed above
the wheelchair. allow easier propulsion up steep

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slopes, or faster propulsion on flat
ground

4.4 Removable Used by users of Quick-release Not Applicable

Trike- active manual attachment/detachment
attachment wheelchairs to trike attachment lifts front castor
improve efficiency wheels off the ground when locked
of mobility over in place.
long distances, and Hand powered drive train to front
removable to allow drive wheel
wheelchair access
into small spaces
such as buildings
and homes.
Designed to be self-
propelled by user
5 Posture support devices

5.1 Add-on To provide Includes, but not limited to: Each item in appropriate range of adult and
postural appropriate posture Tension adjustable backrests (range child sizes and to match wheelchair
support support for users of back height options) configuration
devices for using active Solid backrests with no or low Include mounting systems where
active wheelchairs or profile side supports with option to appropriate
wheelchairs posture support be fitted with trunk, or trunk and
and posture base frame pelvis side supports (range of back
support wheelchairs to height options/adjustability)
wheelchair support: Solid backrests with medium or
base frames Trunk and pelvis deep profile to provide appropriate
Head level of trunk and/or pelvis support
Arms (range of back height
Thighs, legs and options/adjustability)
feet Head supports
Tray tables
Range of armrests and arm
supports
Range of footrests with hanger
angle and footplate angle
options/adjustability
Range of straps/harnesses for
trunk, pelvis, thighs, lower legs, feet
Purpose of 2.2 Brief and clear description of general product performance requirements and overall qualities (e.g. stability,
strength, durability, waterproof, etc).
2.2 General The wheelchair must be designed in a size adequate to the intended user (pediatric vs adult,
design proper width and depth options), durable for the intended user and environment, and has
requirements the ability for wearable frequently serviced components to be replaced (casters, wheels,
tires, upholstery, wheel locks). If intended for self- propelling the large drive wheels should
be designed to be in a position that is optimally placed for the user to reach.
Purpose of 2.3 Details of existing or in-progress national or international standards should be provided here, whether freely or
commercially available.

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2.3 Standards All documentation must be in English and available in an editable format that allows for local
language translation.

Current product standards for manual wheelchair:

The manual wheelchair should be tested and satisfy the requirements of ISO 7176 series
(parts relevant to manual wheelchair), EN 12183, or equivalent.
Examples:
EN 12183:2014 Manual wheelchairs – Requirements and test methods, or a more recent
version or equivalent.
ISO 7176-1 Wheelchairs - Part 1: Determination of static stability
ISO 7176-3 Wheelchairs - Part 3: Determination of effectiveness of brakes
ISO 7176-5 Wheelchairs - Part 5: Determination of dimensions, mass and manoeuvring space
ISO 7176-8 Wheelchairs - Part 8: Requirements and test methods for static, impact and
fatigue strengths
ISO 7176-16 Wheelchairs - Part 16: Resistance to ignition of postural support devices

Documentation:
A report from a third-party test laboratory confirming fulfilment of the test requirements.
The report should be dated and signed.

Specific product standard for manual wheelchairs to be used as seating in a motor vehicle
The manual wheelchair to be used in motor vehicles should be tested and satisfy the
requirements of ISO 7176-19:2008 Wheeled mobility devices for use as seats in motor
vehicles or equivalent. The test should be executed with a head support attached to the
wheelchair.

Documentation
A report from a third-party test laboratory confirming fulfilment of the test requirements.
The report should be dated and signed.
Purpose of 2.4 A certificate of conformity confirms that a product conforms to applicable national and/or international
regulations. If a certificate is required for the specific assistive product, this information should be requested,
e.g., CE (Europe), COC (Japan), GCC (USA).
2.4 Certificate of A certificate that the product conform with applicable national or international regulations
conformity and standards must be provided (for example, a declaration of conformity with the medical
device directive or the medical device regulation of the European Union).

If the product does not conform with applicable national or international regulations and
standards, the supplier must provide a certificate that the product complies with the
requirements in this call for tender and is safe and effective for use by the typical user.

The certificate must specify the product, all applied standards, if any, and the name and
contact information of the supplier and be provided with the tender. The certificate of
conformity is a legal document and must be signed by an authorized person at the supplier.

The certificate of conformity must be supplied in English and available in a document format
that allows for local language translation.
Purpose of 2.5 Lists the relevant scope of information required to identify the appropriate size and weight of the assistive
product in its standard configuration (specific dimensions may be given if appropriate).

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2.5 Size and 1. Information about the overall width, height, length of manual wheelchair must be
weight provided. If applicable, dimensions in operating and folded modes must be provided.
2. The overall weight of the wheelchair and the configuration of how it is weighed must
be provided.
3. Seat width and depth availability, front seat to floor height, back height range, rear
wheel diameter and width, front caster diameter and width must be provided.
Purpose of 2.6 Lists the relevant scope of information that should be provided to service providers (e.g. how to select,
assemble, fit, adapt, follow up, maintain, repair, refurbish the assistive product). The desired language(s) in
which the technical information should be provided should be stated.

2.6 Technical Information on how to assemble and adapt the manual wheelchair must be provided.
information (for
service Instructions on how to maintain, service, repair and refurbish the manual wheelchair must
providers) be provided.

The technical information must be provided in English and available in a document format
that allows for local language translation.
Purpose of 2.7 Lists the scope of information, and its format, that should be provided to end-users to show how to safely use
the assistive product.
2.7 Instructions A user manual with instructions for use of the manual wheelchair must be provided by the
for use supplier. It must provide instructions on how to safely and effectively use the product, and
how to maintain and clean it. It is intended for the user and/or care-giver.

The user manual must be provided in English and available in a document format that allows
for local language translation.

The user manual may be provided in print or electronic format.

Purpose of 2.8 Refers to the various weather and other environmental conditions, e.g., temperatures, humidity, rain, snow,
sunshine, that the assistive product should be able to withstand.
2.8 Environment The intended environment for which the manual wheelchair is designed should be noted.
of use The manual wheelchair frame should withstand the environment in which it is designed to
be used in given normal usage and maintenance.
Purpose of 2.9 Refers to the duration of the warranty period and the details of the warranty the manufacturer/supplier should
provide within the specified period.
2.9 Warranty The warranty policy and period must be stated for the manual wheelchair. Components that
are warranted should be named. The same must apply for spare parts and accessories.

A process should be outlined that allows for complaints of a manufacturer’s defect and if
found the process and responsibility for response.
Purpose of 2.10 Refers to the expected duration, in years, of the assistive product. Documents describing how this is ensured
must be provided.
2.10 Lifespan The manual wheelchair expected lifespan must be stated given intended usage and
maintenance.
Purpose of 2.11 Lists the scope of information required in packaging and labeling the assistive product. Explains the state of
assembly the assistive product should be in when received by the end-user.

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2.11 Packaging, Each manual wheelchair must be delivered in an individual package with a label clearly
labelling, and stating details of the product. All necessary parts must be included in the package.
state of
assembly The manual wheelchair must be delivered to such an extent that the remaining assembly can
be carried out with the use of commonly available screwdrivers or wrenches. If any special
tool is required, it must be included with the delivery.
Purpose of 2.12 Refers to additional product requirements, depending on the specific assistive product, e.g., material,
corrosion-resistance, adjustability, foldability, etc.

2.12 Other In the tender, the supplier must provide the following information about the manual
product wheelchair:
requirements ● Dimensions as requested under the specific characteristics and standard configurations
of the product variations
● Specifications as requested under the specific characteristics and standard
configurations of the product variations
● Standard features and components
● Optional accessories as requested in point 4 wheelchair mobility accessories and point 5
posture support devices

3. Supply and service requirements

From the information provided below, only those supply and service requirements considered applicable may be used in
a procurement bid.

The purpose of this section is to describe key supply and service requirements that are needed in order to ensure that
the assistive product is received in due time, operational, being maintained/repaired and refurbished.
Purpose of 3.1 Lists the scope of information to be requested on how the assistive product will be transported to the
place of delivery.
3.1 Transportation Information on how the manual wheelchair will be transported must be provided and
responsibility for freight and delivery costs.
Purpose of 3.2 Specifies the time between placing an order and receiving delivery of the assistive product (e.g. that it
should not exceed 30 calendar days).
3.2 Delivery time Required delivery time should be specified.
Purpose of 3.3 Refers to the specific details of the various accessories and spare parts available for the assistive product,
including pricing and availability.

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3.3 Accessories and The supplier must offer the following accessories and spares:
spare parts ● All parts that the manual wheelchair consists of, and which may be replaced at
some stage, must be offered as spare parts. If any part such as the frame is not
available as a spare part it should be noted.
● The supplier must state which variations of manual wheelchair the accessories and
spare parts are meant for.
● When an accessory consists of one part, the same part must not be offered both as
an accessory and a spare part, but only as an accessory.
● When an accessory consists of several parts that can be replaced, all replaceable
parts must be offered as spare parts.

Spare parts must be made available for a period of at least 5 years after the last order of
a manual wheelchair. The price of the spare parts should be noted as per part or per set
(pair).
Purpose of 3.4 Provides information regarding required maintenance services the supplier will provide, including the
timeframe and frequency.
3.4 Maintenance Responsibility and associated costs for maintenance should be stated.
Purpose of 3.5 Provides information regarding required repairment services the supplier will provide, including the
timeframe and frequency.
3.5 Repair Service providers should have the knowledge to provide adequate services and repairs.
Examples of services needed: assessments of user´s need for a manual wheelchair;
adaptation of the wheelchairs to the user needs; repairs and servicing of the
wheelchair; refurbishment of the manual wheelchair.
Purpose of 3.6 Provides information regarding required refurbishment services the supplier will provide, including the
timeframe and frequency.
3.6 Refurbishing Not applicable in this call for tender.
Purpose of 3.7 Specifies if training service providers is required by suppliers, and the key elements included in the
training (e.g. selection, assembly, fit, maintenance and repair of the assistive product). Refers to detailed
training contents or materials, if available and applicable.
3.7 Training of Availability of product training should be requested from the supplier.
service providers
Purpose of 3.8 Specifies if training users is required by suppliers, and the key elements included in the training (e.g.
training to users should include fit, use, maintenance and cleaning of the assistive product). Refers to
detailed training contents or materials, if available and applicable.
3.8 Training of users As a minimum the Wheelchair User Training module of the WHO Wheelchair Service
Training Packages (WSTP) for basic and intermediate level users and/or any other
appropriate wheelchair skills training package. The training should be executed by
trained wheelchair service personnel. Training in the use of the manual wheelchair
should be documented.
Purpose of 3.9 Provides information regarding other supply and service requirements.

3.9 Other supply and As per the tender contract specifications.

service requirements

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