Marites Express: A Project Submitted in The Requirements of The Entrepreneurship
Marites Express: A Project Submitted in The Requirements of The Entrepreneurship
A Project Submitted
in the Requirements of the
ENTREPRENEURSHIP
Submitted by:
Erika Jane Trajano
Reizelle Francisco
Judy Mae Saldo
Julie Rose Teves
Justin Sancho
Marite’s Express is a courier company that will transport packages within Metro Manila.
With a starting fleet of 20 riders, we can meet the delivery needs of small businesses
throughout the National Capital Region. Every delivery is handled with the highest form
of professionalism by a responsible and well-trained crew that strives to provide the best
service and experience to every client. We pride ourselves on the integrity and
competence of our company and our employees.
We are expecting that the E-commerce industry will continue to grow in value at nearly
twice the rate of domestic e-commerce. In addition, people and businesses will continuously
need the help of the courier services to fulfill their daily needs and operations. By using a
reliable purveyor of delivery service, they will have the items they need or deliver their products
to their customers without delays, and without encountering any other unwanted outcomes.
C.) Description on how business has solved the problem need
In line with the increasing demand for reliable delivery services, We decided to meet this
demand by investing in a small courier company to provide delivery services to
microenterprises. Marites Express is a courier company that will transport packages within the
NCR. With a starting fleet of 20 riders, we can meet the delivery needs of small businesses,
such as online sellers, retailers and traders. Through advanced technology, all transactions will
be monitored to make sure that there are no delays or damages on the packages that are being
transported. Every delivery will be handled with the highest form of professionalism by a well-
trained crew that strives to provide the best service and experience to every customer. We pride
ourselves on the integrity and competence of our company and our employees.
D.) Tagline
”Parcel mo mabilis pa sa chismis”
III. Management Plan
A.) Members of the team
Erika Jane Trajano - General Manager
Reizelle Franciso - Operation Manager
Judy Mae Saldo - Admin & Marking
Justin Sancho – Warehouse Supervisor
Julie Rose Teves - Teller
MARITES EXPRESS
Reizelle Francisco
Operation Manager
James Reid
Truck Driver
D.) Personnel Plan
General Manager
Duties and Responsibilities
Design, plan and implement business strategies, plans and procedures.
Set comprehensive goals for business growth and success.
Establish policies and procedures that promote company culture and vision.
Oversee daily operations and the work of executives.
Lead employees with an example.
Be a motivator for other employees.
Analyze and interpret data and metrics.
Create reports for the management.
Take the lead in expansion activities.
Maintain relationships with partners and vendors.
Manage budgets and sales revenue efficiently.
Operational Manager
Duties and Responsibilities:
Manages the day-to-day operation of the business.
Provide accurate and regular reports on the performance of the service delivery.
Lead personnel management, including staff recruitment, performance
assessment, training, and mentoring.
Build strong relationships with teams to enable effective dialogue exchange
between departments.
Provides input into the development of the tactical strategy, develop, and
implement a supporting operational strategy.
Responsible for overall operational management, and performance of delivery
operations.
Assign delivery to couriers according to schedules and route plans.
Ensure that the process and employees are working smoothly and efficiently.
Achieve KPI & SLA of delivery & pickup commitment.
Supervise staff to ensure that safety best practices are followed while handling
deliveries.
Train and develop industry best practices and SOPs for operations, and team
members. Provide operations staff with guidance and support to cope with
volume growth
Admin/Marketing
Duties and Responsibilities:
Preparing, organizing and storing information in paper and digital form.
Dealing with queries on the phone and by email.
Greeting visitors at reception.
Arranging post and deliveries.
Defining and managing the brand.
Conducting campaign management for marketing initiatives.
Producing marketing and promotional materials.
Creating content providing search engine optimization for the business website.
Teller
Duties and Responsibilities:
greeting clients and delivering exceptional customer service assistance.
Answering telephone calls
Perform efficient and accurate banking transactions
Manage transactions with customers
Scan parcels and ensure pricing is accurate
Collect payments from customers
Bag, box or wrap packages
Track transactions and report any discrepancies
Maintain clean and tidy checkout areas
Resolve customers complaints, guide them and provide relevant information
Issue Receipts and waybills
Warehouse Supervisor
Duties and Responsibilities:
Planning and monitoring inbound and outgoing deliveries
Supervising logistics, warehouse, transportation, and customer services.
Organizing warehouse, plot routes, and process shipments.
Order processing
Researching ideal shipping techniques, routing, and carriers.
Working with other departments to incorporate logistics with company
procedures and operations.
Inventory Control and Physical Distribution
Sorter/Receiver/Dispatcher
Duties and responsibilities:
Identifies parcels of incoming and outgoing shipments and verifies them against
consignment records.
Ensures outgoing shipments are in good condition and meet specifications.
Arranges internal distribution of parcels received.
Organizes the dispatch of parcels and packages with complete documentation.
Maintains records of items received and dispatched.
Examines shipping documents and verifies the number of listed parcels and
packages to be released.
Responsible for sorting outgoing/incoming parcels and packages according to its
destination in preparation for delivery.
Delivery Rider
Duties and responsibilities:
Loading, transporting, and delivering items to clients or businesses in a safe,
timely manner.
Assisting with loading and unloading items from vehicles.
Accepting payments for delivered items. -Providing excellent customer service,
answering questions, and handling complaints from clients.
Adhering to assigned routes and following time schedules.
Abiding by all transportation laws and maintaining a safe driving record.
Preparing reports and other documents relating to deliveries.
SALARY SCALE
RATE OF
NO. OF RATE OF
POSITION EMPLOYEES
EMPLOYEES EMPLOYEES(MONTHLY)
(ANNUALLY)
Learning objective:
Learn the organizational mission
Understand the company's short-term and long-term goals.
Gain exposure to the company's policies regarding dress code, designated breaks and
vacation days
Meet every member of the department and understand their organizational role
Retrieve and process log in credentials for work computers and databases Delivery
mode: Instructor-led training
Evaluation Questionnaire:
Do you feel you have a strong understanding of the company's goals and policies?
Have you performed introductions with every member of your team?
Were you able to log in successfully to your computer and access company files?
How helpful was your training instructor in answering your questions?
How can this company improve its employee orientation for future new hires?:
Learning objectives:
Learn the responsibilities of a chief officer in the organization
Explore strategies for establishing authority among peers
Practice relationship-building techniques with members of your team
Strengthen emotional intelligence and active listening skills
Delivery mode: One-on-one coaching and recorded webinars
Evaluation Procedure:
Lead a team-building exercise for your team.
3. Teamwork Training
Purpose:
To train employees on how to collaborate effectively
Learning objectives:
Learn the importance of teamwork in the workplace
Practice active listening and transparent communication
Improve conflict resolution skills
Enhance interpersonal relationships with team members
Delivery mode: Instructor-led training and hands-on group activity Evaluation Procedure: Work
together to create and conduct a presentation for an upcoming project
Recruitment Program:
Recruitment Goals
This recruitment plan aims to achieve the following goals for the business: -Hire 14 new
employees in the next six months.
Positions to fill
Target candidates
Based on the business' goals and culture, we plan to recruit candidates with the
following qualities:
Hard-working
Reliable
Flexible
Friendly
Honest
The business will comply with all the requirements under the general provisions of Civil Code of
the Philippines and shall commence operations from the date of issuance of certification by the
Securities and Exchange Commission (SEC) is made.
15
5
2
To w n h o u se Ap ar t m en t o t h er s
15
5
0
Ow n R en t Ot h er s
20
0 0
Ur b an C o m m u n i t y Su b u rb an C o m m u n i t y Rural Com m uni ty
Demographic Segmentation
16
3
1
1 0 , 0 0 0 an d b el o w 1 0 , 0 0 0 -3 0 , 0 0 0 3 0 , 0 0 0 an ab o ve
13
0
1 7 y ear s o l d an d b el o w 1 8 -2 5 y ear s o l d 2 5 y ear s o l d an d ab o v e
12
4 4
Em p l o y ed S el f-Em p l o y ed S t u d en t
Psychographic Segmentation
18
2
On c e a w eek On c e a m o nt h Mo r e t h an o n c e a On c e a y ear
m o n t htype you prefer?
Do you agree with the pricing of the shipping
16
3
1
Yes No U n d ec i d ed
17
3
0
S t an d ar d d el i v er y S am e d ay d el i v er y R u sh / P r i o r i t y d el i v er y
Behavioral Segmentation
16
3
1
Fo r H o l i d ays S easo n al o c c asi o n Al l y ear r o u n d o c c asi o n
5
3 3
1 -2 i t em s 2 -5 i t em s 5 -1 0 i t em s 1 0 o r m o r e i t em s
Survey Form
https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScXRT973iC3P84JqOvcWiydH1PXVieQ7USegyQBFZ_oV1_VNQ%2Fviewform
%3Ffbclid%3DIwAR0sAqm6ixlXH7AQ8putHlO7SjuyyUJBNoD3gkC0B-WdKAcgChr87hjwajM&h=AT2CFkNLigLOotN6kAqrJUgKxHW23PsGriovhmdq_Ks75HJjHHJeK8K7iTrK1CBK7-
fMzPkzXmHAzhPWNQQihDhRuxsZ7DLcFJ0X-X4edIziKKo4Xxdt2IJ3eRW9gVtQd1xxFA
The reason for the spike in delivery service industry is the internet. The internet is now
being used towards ensuring that innovative entrepreneurs can reach out to their
customers. Websites and social media platforms are now used to promote and create
awareness about the business.
STRENGTH WEAKNESS
Innovations Competitors
Expansion Risk of failure
increased in delivery service OPPORTUNITIES Government rules and
THREATS regulations
demands
New partnerships Cash on Delivery (COD)
Overloaded Delivery Riders
D.) Competitors
In business, competition is inevitable. The business has eight competitors. Among them are J&T
Express, Lalamove, Grab, LBC, JRS Express, Flash Express, MrSpeedy, and GOGO Express.
As a newcomer in the business, we may not have the financial muscle to sustain the kind of
publicity we want to give in our business compared to our competitors which are well-known and
has been in the industry for quite some time. However, the business ensure that it will not resort
to any unethical acts in order to have an edge over its competitors. False information and
advertisement will not be effectuated. The business will guarantee fair dealings in its endeavors,
in order to maintain a healthy market competition with its competitors. Healthier competition will
surely result to more reasonable prices and improved quality of service among competing
businesses.
Our goal is to grow Marites Express to become the leading courier service company in NCR
which is why we have mapped out a strategy that will help us take advantage of the available
market and grow to become a major force to reckon within the delivery service industry. Marites
Express is set to make use of the following marketing and sales strategies to attract customers:
Leverage on the internet to promote our brands
Engage in direct marketing and sales
Encourage the use of Word of mouth marketing (referrals)
Place adverts on both print (community based newspapers and magazines) and
electronic media platforms
Ensure that all our staff members wear our customized clothes, and all our official cars
and distribution vans are customized and well branded.
Distribute our fliers and handbills in target areas
Open our business with a party so as to capture the attention of local residents where
our store is located
Facebook Page
https://www.facebook.com/MaritesExpress
H.) Value Added Services
Marites express will not only provide courier services but also value-added services such as.
QTY /
MONTH ITEMS
/SET PRICE TOTAL
Utilities Expense: -
Store Equipment: -
1 Packaging Tape(1,000pcs) 3,500 3,500
TOTAL 452,610
2. Economy
The proposed business will benefit the economy by providing employment. This
will give the hired employees and their families a source of income for their living
needs. That consumer’s income will help keep the economy active.
4am - Start of Justin's duty, he'll arrive at the store at 4am (4am-1pm)
4am-5am - Justin will check the parcel for delivery in Quezon City.
5am-6am - Arrival of truck for pick-up
6am-7am - The staff will load the parcel to the truck.
7am - Departure of the truck
- Start of Julie's duty which starts at 7am
- Arrival of sorter 1
7am-8am - The staff will prepare everything that are needed to be ready before
opening the
store
8am - Opening of the Marites Express store
8am-9am - Justin will dispatch the rider to deliver
9am - Start of the shift of Erika, the General Manager and Reizelle, the Operation
Manager.
(9am-6pm shift)
9am-9:30am - Arrival of the truck from Quezon City.
10am - Arrival of Judy and teller 1 to the store which is the start of their duty
(10am-7pm)
10am-11am - Sorting of parcels fr Quezon City
11am-12nn - Dispatching of riders
12nn-1pm - Breaktime of teller 1 which is Julie while teller 2 continues her duty to
operate the
store
1pm - End of Justin's duty
3pm - Sorter 2 will arrive (3pm-11pm shift)