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Technical Support Engineer

The document describes an opening for a Technical Support Engineer position. The role involves collaborating with customers, partners and colleagues to resolve product issues via phone, email and chat. Key responsibilities include building knowledge of the company's products, solving customer problems, providing technical training, mentoring colleagues, and contributing to process development. The ideal candidate has 0-4 years of experience and an IT-related graduate degree, with certifications in networking.

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Rokox
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260 views1 page

Technical Support Engineer

The document describes an opening for a Technical Support Engineer position. The role involves collaborating with customers, partners and colleagues to resolve product issues via phone, email and chat. Key responsibilities include building knowledge of the company's products, solving customer problems, providing technical training, mentoring colleagues, and contributing to process development. The ideal candidate has 0-4 years of experience and an IT-related graduate degree, with certifications in networking.

Uploaded by

Rokox
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Opening Details for the Post of Technical Support Engineer.

Job Description:

 Collaboration: An ability to work collaboratively with customers, partners and colleagues to


drive the best solution for the customer.
 Technical Curiosity: A demonstrable knowledge of Computer Networking and a desire to keep
building on that knowledge and share it with others
 Customer Obsession: Place our customers front and centre in every decision and action carried
out in the role
 Initiative: Voluntarily take the steps needed to identify and address existing and potential
obstacles, issues, and opportunities

Key Responsibilities

 Work as part of a pod of engineers who are responsible for resolving customers’ product issues
via phone, email and chat
 Build a strong and demonstrable knowledge of our products
 Solve problems and deliver a top-quality support experience to our customers which will in
turn drive customer loyalty and advocacy
 Collaborate with the next tier of Support and other departments
 Perform technical training and presentations of software and processes to staff
 Mentor and share information with colleagues to increase the knowledge in the team
 Create online help content to document helpful solutions for our customers & colleagues
 Actively contribute to the development of new or changed processes and procedures

Experience: 0 to 4 Years
Qualification: Any Graduate (BE/ B.Tech – EC/IT are preferred) with CCNA/ CCNP
Certification
Job Location: Ahmedabad / Vadodara/ Surat/ Hyderabad/ Chennai/ Mumbai/ Pune
Industry: IT Infrastructure / Hardware & Network
Skills: Switch, Router, Firewall – Installation, Configuration, Troubleshooting

Job type & Shift:-


 Full Time
 Day Shift

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