MOST IMPORTANT

TERMS AND CONDITIONS

Key Fact Statement
Element/Key Facts Remarks/Description
Joining Fee NIL for primary & add-
on cardholder
Membership Fee Rs. 50-5000 (As per
(annual/monthly) card variant in MITC);
NIL for add-on card
Cash advance fee 2.5% of the cash
amount (min Rs. 500)
Service charges GST rate as prescribed
by Govt. (18% as
applicable)

Finance charges for Varies with different

both revolving credit card categories as
& cash advances stated in MITC; ranges
from 2.5% to 3.99%
per month

Overdue interest NIL (both on monthly

charges & annualised base)
Charges in case Late payment fee
of default charged depending
on the customer’s Total
amount due; ranges
from Rs. 0 - 1300
Credit Limit Disclosed in the
Welcome letter &
Monthly Statements
Available Credit Limit Disclosed in the
Monthly Statements

Cash Withdrawal Limit Disclosed in the

Monthly Statements
Billing statements- Physical/E-statements
Periodicity & mode sent monthly (mode as
of sending per chosen preference)

1
Minimum amount 5% of Total Amount
payable (Minimum Due (min Rs. 200),
Amount Due) new EMI debits for the
month or any previously
unpaid EMI debits+GST
Method of payment Periodic payment
through Standing
Instruction (NACH)
OR One time payment
via NEFT/Cheque/
MyCardApp/ Online
Billing Disputes Card member may
resolution email or send RBL Bank
signed dispute form
available on website
within 30 days of
issuance of statement
(https://rblbank.com/
download-forms/
credit-cards)
Complete postal Card Services, RBL
address of card-issuer Bank Ltd., Unit 306-311,
3rd floor, JMD
Megapolis, Sohna Road,
Sector - 48, Gurugram,
Haryana - 122018
Contact details of Toll free number:
Customer Care 1800 121 9050 or
Service 022-6232 7777
Email us at
cardservices@
rblbank.com
Contact details of Mr. Vikas Nigam- Call
Grievance Redressal at 022-71432700 or
Official email at
principalnodalofficer@
rblbank.com

2
 The “Most Important Terms and Conditions”
(“MITC”) and all information herein is
applicable to all Credit Cards issued by RBL
Bank Limited (“RBL Bank”) are to be read and
understood in conjunction with the RBL Bank
Credit Card Member Agreement and Product
Terms and Conditions. The MITC are subject to
change at the discretion of the Bank and in
accordance with laws as applicable from time
to time.

(A) FEES AND CHARGES

(i) Annual fees and Supplementary Card fees

payable by the Card Member

RBL Bank Annual Fee

Annual Fee
Card Variant (2nd year
(1st year)
onwards)
Insignia
NIL NIL
(by Invitation only)

YOUnique
Custom Fee Custom Fee
(customisable)
Icon Rs. 5,000/- Rs. 5,000/-
World Safari Rs. 3,000/- Rs. 3,000/-
Blockbuster Rs. 3,000/- Rs. 3,000/-
Platinum Maxima Rs. 2,000/- Rs. 2,000/-
Platinum Maxima
Rs. 2,500/- Rs. 2,500/-
Plus
Popcorn Rs. 1,000/- Rs. 1,000/-
Shoprite Rs. 500/- Rs. 500/-
(waived off on
annual spends
of Rs. 1.5 lac
or more)

3
 Annual Fee
Annual Fee
(2nd year
(1st year)
onwards)
Movies and More / Rs. 1,000/- Rs. 1,000/-
Platinum Delight (waived on annual
spends of Rs. 2
lacs or more)

Titanium Delight Rs. 750/- Rs. 750/-

(waived off on
annual spends
of Rs. 1.5 lac
or more)
Cookies ( for cards Rs. 500/- Rs. 500/-
issued before 9th
May, 2021)
RBL Bank Rs. 500/- Rs. 500/-
MoCash (waived off on
annual spends of
Rs. 1 lac or more)

Paisabazaar Duet NIL NIL

(earlier known as
"RBL Bank Paisa
on Demand")
issued after 01st
Sep, 2021
Paisabazaar Duet Rs. 500/- Rs. 500/-
(earlier known as
"RBL Bank Paisa
on Demand")
issued before 01st
Sep, 2021
RBL Bank vCard NIL Rs. 500/-
(waived off on
annual spends of
Rs. 1 lac or more)

RBL Bank Fun+ Rs. 499/- Rs. 499/-

(waived off on
annual spends
of Rs. 1.5 lacs
or more)

LazyPay Card NIL NIL

4
 Annual Fee
Annual Fee
(2nd year
(1st year)
onwards)
ET Money Rs. 499/-
LoanPass (waived off on
annual spends of
Rs. 1 lac or more)

Edition Classic Rs. 500/- Rs. 500/-

Edition Black Rs. 1,499/- Rs. 1,499/-

(waived on annual
spends of Rs. 4
lacs or more)

Play Card Rs. 500/- Rs. 500/-

(waived off on
annual spends of
Rs. 1.5 lacs in the
Previous year)

MoneyTap Card Rs. 499/- Rs. 499/-

(waived off on
annual spends of
Rs. 2 lacs in the
Previous year)

MoneyTap Black Rs. 3,000/- Rs. 3,000/-

Card
BankBazaar NIL NIL
SaveMax Card
BankBazaar Rs. 1,499 Rs. 1,499
SaveMax Pro Card

Paisabazaar Duet Rs. 1,499/- Rs. 1,499/-

Plus Card (Waived off for
the forthcoming
year on spends
of Rs. 4 lacs or
more in the year)

*Annual Fee (1st year) will be charged in the

first credit card statement.

5
 Monthly Fee Monthly Fee
(1st Month) (2nd year
onwards)
Monthly Treats Rs. 50/- Rs. 50/-
(for cards issued (waived on
before 1st Nov monthly spends
of Rs. 3,000 or
2021) more in the
previous month)

Monthly Treats Rs. 75/- Rs. 75/-

(for cards issued (waived off on
1st Nov 2021 monthly spends
of Rs. 3,000 or
onwards) more in the
Previous month)

Cookies (for Cards Rs. 100/- Rs. 100/-

issued 10th May (waived off on
2021 onwards) monthly spends
of Rs. 5,000 or
more in the
Previous month)

(ii) The annual fees applicable on various Credit

Card(s) issued by RBL Bank may vary from Card
Member to Card Member, and from particular
description of Credit Card to Credit Card. The
applicable fees shall be as communicated to
the Card Member at the time of applying for the
Credit Card and/or at the time of issuance of
the said Credit Card. Further, such fees, as
applicable, are directly charged to the Card
Member’s Account and are indicated on the
Card Statement accordingly. Please refer to the
Product Terms & Conditions for detailed terms
of spend linked reversal Membership Fee (if
any).

6
Other Fees and Charges
Add-on Card Fees NIL

Card Replacement (lost/ NIL, unless mentioned

Stolen/Reissue/any other otherwise
Replacement)
Duplicate Statement Fee NIL

Foreign Currency 3.5% of transaction

Transaction Fee (Mark Up amount
Fee) 1.5% of transaction
amount for Edition Black
& Insignia Credit Cards
0% of transaction
amount for World Safari
Credit Card
Cash Payment at RBL Rs. 100/- Cash deposit
Bank Branches charges on transactions
done at RBL Bank Branch
Surcharge on Purchase / IRCTC Service Charges
Cancellation of Railway + Payment Gateway
Tickets transaction charges
(up to 1.8% of ticket
amount + IRCTC service
charges). Refer IRCTC
website for details
Fuel Transaction Charge 1% surcharge on fuel
for transactions made at transaction value or
petrol pumps in India to Rs.10/- whichever is
purchase fuel higher(dependent on
merchant bank)
Over limit Penalty- Rs. 600/-
Levied in case the
outstanding on the card
account exceeds the
total current limit

Goods and Services Tax A standard rate of 18%

will be charged as per
Govt. norms

7
 Reward Redemption Fee W.e.f 15-Aug-22, a reward
redemption fee of Rs. 99
+GST will be applicable
on redemption of your
available reward points
earned on RBL Bank
Credit Cards
(Redemption fee is not
applicable for Edition
cards, Insignia cards,
Insignia Prime cards)

Merchant EMI Processing Fee of Rs. 199

Processing Fee* +GST will be levied on all
EMI conversions done at
the time of making
transaction through credit
card at merchant outlet/
website/app (w.e.f
September 01, 2022)

Fee on Rental 1% fee on transaction

Transactions# amount will be levied on
all rental transactions
done on any applicable
merchant (w.e.f February
01, 2023)

#It is hereby clarified that the identification of

rent transactions is based on MCCs (Merchant
Category Code) as allotted by MasterCard/Visa.
Fee on rent transaction will be applicable for
purchases at merchant outlet/ franchisees that
have registered themselves under the MCCs
assigned for rent.

*For detailed terms on Merchant EMI procesing

fee, please refer Merchant EMI terms and
conditions on RBL Bank Website.

8
 Important information for foreign currency
transactions: If a transaction is made in
currency other than Indian Rupees, that
transaction will be converted into Indian
Rupees. The conversion will take place on the
day the transaction is settled with RBL Bank,
which may not be the same date on which the
transaction was made. If a transaction is
carried out in currency other than US Dollar, the
conversion will be made through US Dollars, by
first converting the charged amount to US
dollars and then converting the US Dollar
amount into Indian Rupees at Mastercard/Visa
defined conversion rate on the settlement date.
Please note: that all conversions of foreign
currency transactions shall further attract
Currency Conversion Factor assessment
(currently 3.50%, 1.5% for Edition Black &
Insignia Credit Card, 0% for World Safari
Credit Card) on such transactions.
(iii) Cash advance fees
Cash Withdrawal 2.5% of the cash amount
Charges withdrawn (Minimum
Rs. 500/-)
The Card Member can use the Credit Card to
withdraw cash from any ATMs in India and/or
overseas in accordance with the compatibility of
the Credit Card at the said ATM(s). Cash With-
drawal Charges/Transaction Fee as mentioned
above shall be levied on such Withdrawals and
would be billed to the card member in the next/
forthcoming statement. The transaction fee is
subject to change at the sole discretion of RBL
Bank. Further, all cash withdrawal transactions
shall also carry a Finance Charge (as provided
below) from the date of withdrawal until the date
of full and final payment.
9
(iv) Interest Free Period
The interest free credit period can range
between 20 to 50 days subject to scheme
applicable on the Credit Card. However, such
credit period is not applicable, if the previous
month’s balance has not been cleared in full or
if the Card Member has withdrawn cash from an
ATM.
Illustration
RBL Bank’s Credit Card statement date is
20/01/2019, and the payment due date is
09/02/2019, which is 20 days from the
statement date (date on which payment is
made). The 20 days period is called interest free
credit period.
(v) Finance charges for both revolving credit
and cash advances
In an event a Cardmember does not make the
payment of the Total Amount Due as per the
previous Billing Statement by the Payment Due
Date, the Finance Charges shall be payable at
a monthly percentage rate on all such
transactions till the Total Amount Due is paid in
full. The Finance Charges shall also accrue on
cash withdrawal at ATMs, from the date of cash
withdrawal until the payment is made in full.
Applicable Finance Charges
Overdue interest on 2.5% per month or
secured Credit Cards 30% per annum
Overdue interest on 3.4% per month or
Insignia Credit Cards 40.8% per annum
Overdue interest on Up to 3.99% per month
all other Credit Cards or 47.88% per annum*
Overdue interest Dial 3.35% per month or
for Cash Loan Account 40.20% per annum

10
 Variable Interest on all other credit cards

CATEGORY A 3.35% per month or

40.20% per annum
CATEGORY B 3.45% per month or
41.40% per annum
CATEGORY C 3.65% per month or
43.80% per annum
CATEGORY D 3.85% per month or
46.20% per annum
CATEGORY E 3.99% per month or
47.88% per annum

*Maximum interest rate is 3.99% per month or

47.88% per annum. RBL Bank may in its sole
discretion change, modify and alter the Finance
charges as applicable on Credit Cards basis
Cardmember’s credit score, spends, limit
utilization and payment patterns. Any change in
the rate of the applicable Finance Charges will
be communicated to Cardmember in their
Billing Statement. In an event, the Cardmember
would like to know the applicable rate of
interest on their Credit Card, Cardmember must
reach us at our customer service (details given
in later sections).
(vi) Interest charges:
Interest will be charged if the total amount due
is not paid by the payment due date. Interest will
be charged on the total amount due including
any unpaid EMI’s and on all new transactions
(from the transaction date) till such time as the
previous outstanding amounts are paid in full.
Interest is calculated on a daily basis at the end
of every day, basis the current outstanding
balance of the Card Member.

11
Illustration of Interest Charge calculation:
If only part of outstanding amount is paid by the
payment due date. Statement date is 2nd of
every month, the interest calculation will be
illustrated on the next page.

Transactions
Date Transaction Amount
12 Dec 2018 Purchase of Rs. 6,000/-
groceries
26 Dec 2018 Purchase of Rs. 4,000/-
clothes
02 Jan 2019 Statement Total Amount
Date due:
Rs. 10,000/-
Min. Amount
due:
Rs. 500/-
10 Jan 2019 Hotel Rs. 4,000/-
Transaction
15 Jan 2019 Mobile Bill Rs. 2,000/-
Payment
22 Jan 2019 Payment Rs. 500/-
Credit
02 Feb 2019 Statement Total Amount
Date Due:
Rs.16,431.84/
-. Minimum
Amount Due:
Rs. 821.60/-

Interest on the amount due will be charged as

below: The annual interest rate is 47.88% which
translates to 3.99% per month. Therefore daily
Interest = Outstanding amount *(3.99% *12
months/ 365 days).

12
Interest Calculation:
Transaction Period Number Amount
Amount of Days
Rs. 6,000/- 12 Dec 2018 41 Rs. 322.70/-
to 21 Jan
2021
Rs. 4,000/- 26 Dec to 27 Rs. 141.67/-
2018 to 21
Jan 2021
Rs. 4,000/- 10 Jan 2019 24 Rs. 125.93/-
to 02 Feb
2019
Rs. 2,000/- 15 Jan 2019 19 Rs. 49.85/-
to 02 Feb
2019
Rs. 9,500/- 22 Jan 2019 12 Rs. 149.54/-
(remaining to 02 Feb
balance after 2019
adjusting
payment of
Rs. 500/-)
Total Interest charged (Exclusive Rs. 789.69/-
of taxes)

Total Interest charged (Inclusive Rs. 931.84*

of taxes)

Thus the total interest charged will be:

Rs. 931.84/- (inclusive of Applicable Taxes)
*GST will be levied at the applicable rate on the
interest amount.

13
(vii) Late Payment Charges
Late Payment 15% of Total Amount Due (Min
Fee or overdue Rs. 0/- and Max Rs. 1,300/-)
penalty
Following late payment charges
structure will be applicable.

Total Amount Late Payment

Due (Rs.) Fee (Rs.)
Up to 100 0
100.01 - 500 100
500.01 - 5,000 500
5000.01 - 10,000 750
10,000.01 - 25,000 900
25,000.01 - 50,000 1000
Above 50,000 1300

*W.e.f. February 1, 2023 following late payment

charges structure will be applicable.

Total Amount Due (Rs.) Late Payment Fee (Rs.)

Up to Rs. 100 NIL

Above Rs 100 12.5% of total due amount

Max Rs. 1300/-

Late Payment Fee (”LPF”) is applicable if no

payment or a payment less than the Minimum
Amount Due (”MAD”) is paid by the Card
Member on the due date.

Illustration of Late Payment Fee calculation:

Consider the Total Amount Due (”TAD”) on an
account is Rs. 3,400/- and the Payment Due
Date is 4th Aug’2019. In case the Card Member
does not pay the MAD by payment due date, a
Late Payment Fee of Rs. 510/- will be levied on
the cycle date. LPF is 15%of the TAD i.e. 15%X
Rs. 3,400/- = Rs. 510/-. Late Payment charges

14
 will be levied only when a credit card account
remains 'past due’ for more than three days. The
number of 'days past due’ and late payment
charges shall, however, be computed from the
payment due date.
(B) WITHDRAWAL LIMITS
(i) Credit Limit
Credit Limit and Cash Withdrawal Limits are the
maximum assigned limits communicated at the
time of delivery of the Card and are also
indicated on the monthly statements, available
for use across all your card accounts. Your total
outstanding including all transactions, fee
charges should not exceed this limit. Add on
Card Member share the same limit. In case the
Card Member has availed of any loan within the
total credit limit on the Card, the outstanding
loan amount will also be deducted from the
total credit limit.
(ii) Available Credit Limit
The available credit limit at any time is the
difference between assigned total credit limit &
utilized limit on the Card at that point of time.
(iii) Cash withdrawal limit
(a) The Bank will at its sole discretion determine
your Credit and cash withdrawal limit and com-
municate the same in the card carrier and in the
monthly statements. Credit limit sanctioned on
the card account may get revised time to time
basis a review as per the Bank policies. Total
Credit Limit and available credit limit across all
your card accounts is reflected in the statement
and is available for use across all your card
accounts, including all your Add on cards. The
Bank will be constrained to not honor any
authorizations exceeding the card limit.

15
 (b) The outstanding on the Credit Card Account
must not exceed the Total Credit Limit at any
time failing which you will be charged
applicable fee irrespective of the amount
exceeding the Total Credit Limit. Excess
amount must be paid immediately.
(c) Credit Limit and Card Account will be
terminated if your Card is canceled.
(d) In the event you make payment over and
above the amount due as per the monthly
Statement, you shall not be entitled to interest
on the credit balance and the same shall be
adjusted against the amount due in the
subsequent monthly Statements.
(C) BILLING
(i) Billing Statements
RBL Bank will send at Card Member’s registered
email address or mailing address, monthly
statement with details of payments credited
and the transactions debited to the Card
Member’s account since the last statement
date.
In case of any change in the Card Member’s
communication address, Card Member is
advised to contact RBL Bank immediately to
ensure all Credit Card Statements are regularly
received on time.
(ii) Minimum Amount Payable
Minimum Amount Due or MAD is the minimum
amount your are required to pay to keep your
Card Account in good credit standing. MAD is
calculated as 5% of Total Amount Due (subject
to minimum of Rs. 200/-), new EMI debits for
the month or any previously unpaid EMI
debits+GST. In the event the Card Member
deposits part of the Total Payment Due or the
16
MAD (not less than the MAD under any
circumstance), the balance outstanding
amount payable shall be carried forward to
subsequent Statements. This will attract
Finance Charges until the date of full and final
payment. In the event payment for the least
MAD is not received, the account will be
reported as delinquent to Bureau.
Please note: that paying only the Minimum
Amount Due every month will result in the
repayment stretching over a long period of
consequent interest payment on Card
Member’s outstanding balance.
Illustration: If a Card Member spends Rs.
5,000/- and pays exactly the Minimum Amount
Due every month, then it may result in the
repayment stretching over 6 years with
consequent interest payment on the
outstanding amount. Therefore, whenever cash
flow allows, the Card Member should pay back
substantially more than just Minimum Amount
Due.
RBL Bank may, at its sole discretion, at anytime,
without prior notice, withdraw the option to pay
only the MAD as described in the foregoing
clauses, in the relation to any Card Member.
Unless otherwise agreed to by RBL Bank, any
payments received (including recovery in NPA
accounts not eligible for upgrade cases) from
the Card Member against amounts specified in
the following order:
(i) Taxes
(ii) EMI
(iii) Fees and Charges
(iv) Interest Charges
(v) Payment towards retail purchases
and cash withdrawals;
17
 Notwithstanding anything contained herein
above: (i) RBL Bank may, at its discretion,
appropriate such payments towards the dues, if
any, payable by the Card Member in respect of
inother
the repayment
facilities availed stretching overMember
of by the Card a long perio
from RBL Bank; (ii) the
Member’s outstanding balance. order of appropriation
may be modified by RBL Bank at it’s discretion.
Illustration:
Excess amounts If a Card
if any,Member spends
remaining Rs. 5000/-
after such
appropriation may be appropriated
month, then it may result in the repayment against thestretch
amounts, which are to be specified immediately
next statements to be generated by RBL Bank.
(iii) Method of payment
Payments towards the Card account may be
made in any of the following ways:
(A) Through onetime payment:

Convenient ways to make payment

Online Card Payment NEFT Payment

Add your RBL Bank Credit Card as a
payee to initiate NEFT transfer.
Payee Name: Name on the Card
OR Payee Account Number: Credit Card number
Bank Name: RBL Bank
quick access: IFSC Code: RATNØCRCARD
Branch Location: NOC Goregaon, Mumbai

Using Cheque
• Drop your cheque in your nearest
RBL Bank Branch in favour of RBL
Bank Card <16 Digit Card No.>
Using RBL MyCard Mobile App • Alternatively, courier your cheques to:
Initiate payment through RBL RBL Bank Limited, Unit: 306 – 311,
MyCard Mobile App. 3rd Floor, JMD Megapolis, Sohna Road,
To Download SMS MyCardto 5607011. Sector - 48, Gurgaon - 122 018, Haryana.

Visit rblbank.com for more details on making your Card payments.

18
(B) Through periodic payments:
Card Member may opt for Standing Instruction
(SI)/National Automated Clearing House
(NACH) on their Credit Card. SI/NACH can be
for Total Amount Due (TAD) or Minimum
Amount Due (MAD). It may be noted that the
amount applicable for the SI/NACH execution is
post accounting for the credits (customer-initi-
ated payments, merchant refunds, reward
redemption credit/ cash back, charge reversal,
etc. if any) and debits (payment reversals)
received into the account after the last state-
ment/bill up to a working day prior to the
Payment Due Date. SI/NACH execution works
on the logic that either minimum of MAD or the
difference between TAD and credits will get
executed.

Customer initiated payment plays a key role in

deciding the amount of SI execution.

• In the event of total amount due and the net

of credits debits (containing payments) be
equal or less to the total amount due,
SI/NACH will be executed for the net differ-
ence of MAD and the payment received if
the difference is greater than Rs. Zero.

In case of payments by NACH/SI if the payment

due date is a holiday, the NACH/SI will be
presented on the previous working day.
Payments through cheque should be made at
least 3 days in advance to ensure fund
realization by payment due date.

19
If the payment instruction (NACH/SI) is for
MAD then -
Payment Scenarios TAD MAD Customer SI/NACH
Instruction iniated execution
Type payment

MAD A 2,000 200 0 (no 200

payment)

MAD B 2,000 200 100 100

(Payment
< MAD)
MAD C 2,000 200 200 0
(Payment
= MAD)
MAD D 2,000 200 400 0
MAD E 2,000 200 1,600 0
MAD F 2,000 200 1,900 0
MAD G 2,000 200 >=2,000 0

If the payment instruction(NACH/SI) is for TAD

then-
Payment Scenarios TAD MAD Customer SI/ECS
Instruction iniated execution
Type payment amount

TAD A 2,000 200 0 (no 2,000

payment)

TAD B 2,000 200 500 1,500

(Payment
< MAD)
TAD C 2,000 200 1,500 500
(Payment
= MAD)
TAD D 2,000 200 >=2,000 0

Please note: If the Card Member has a Non-

Resident Indian (NRI) status, then he/she
should ensure that all payment(s) towards
his/her Credit Card account are necessarily
from his/her Non-resident banking account.
Payment through any other mode will be

20
 considered as violation of RBI guidelines and
RBL Bank reserves the sole right to block or
close the card forthwith and, without notice.
Please refer to Card Member T&C for more
details.
(iv) Billing disputes resolution
In an event the Card Member disagree with the
charges indicated in the statement, it should be
communicated to RBL Bank within 30 days of
the issuance of statement in writing falling
which it may be construed that all charges
indicated in the statement are in order. Card
Member may email or send RBL Bank the
signed dispute form available on our website at
(https://rblbank.com/download-forms/
credit-cards).
If the aforesaid discrepancies are prima facie
found to be legitimate by the Bank, the Bank
may reverse the charge on a temporary basis
until the completion of subsequent
investigations by the Bank to its full and
final satisfaction. If the said investigations
conducted by the Bank indicate that the liability
of such (discrepancies) charges is accruing to
the said Cardmember(s), then the charge will be
reinstated in the subsequent Statement and
fees/charges shall be claimed by the Bank in
accordance to the charges indicated herein
above. Notwithstanding the provisions 16
herein, the Bank shall not exceed duration of 60
days in informing the said Cardmember(s) of
the result of the investigations conducted by
the Bank.
No charges will be levied on transactions
disputed as ‘fraud’ by the cardholder until the
dispute is resolved.
21
(v) Grievance redressal process

The Card Member can contact the Bank through

any of the following communication channels
for any enquiries and/or redressal of concerns.
Level-I:

You can call us at our Customer Care number at

022-6232 7777 or 1800 1219050 or email to us
at [email protected] Or You can write
to us with your Card number details at:

Card Services,RBL Bank Limited,

Unit 306-311, 3rd Floor,
JMD Megapolis, Sohna Road,
Sector - 48, Gurgaon,
Haryana - 122018.

We will respond to you within 10 days of

receiving your letter or email depending on the
nature of your query and the time required for
resolution and communication. Please provide
us with the following details while writing to us
to help us address your concerns.
1.Your Full Name
2.Your Contact Details (address,
telephone number and e-mail)

Please quote the reference number provided to

you in your earlier interaction along with your
account number / credit card number to help us
understand and address your concern.

22
Level-II:

In case you are not satisfied with the

resolution provided, you may email to
[email protected]. Do quote your
Card number and the reference number
provided at level 1. Response will be provided
within 10 days

Level-III:

In case you are still not satisfied with the

resolution provided or if you have not received
any response within 10 days, you may escalate
to our Principal nodal officer Mr. Vikas Nigam
by calling at 022-71432700 or writing to
[email protected].

Level-IV:

If the reply from Principal Nodal Officer fails to

address your grievance OR if you have not
received any response from the Principal Nodal
Officer in 10 days, you may write to the Reserve
Bank Integrated Ombudsman under the provi-
sions of Reserve Bank Integrated Ombudsman
Scheme, 2021 (RBIOS,2021).

Please visit rblbank.com/pdf-pages/banking-

ombudsman for more details of the Reserve
Bank Integrated Ombudsman.

The Customer Compensation Policy of RBL

Bank Credit Cards can be referred at
rblbank.com/pdf-pages/bank-policies

23
(D) DEFAULT AND CIRCUMSTANCES
(i) Procedure including notice period for reporting
a card holder as defaulter
In the event of default, the Card Member will be
sent reminders from time to time for settlement
of any outstanding amount on the Credit Card
account using any of the following modes: by
post, telephone, e-mail, SMS messaging and/or
engaging third parties to remind, follow up and
collect dues. Any third party so appointed,
shall adhere fully to the Code of Conduct on
debt collection as applicable from time to time.
Occurrence of one or more of the following
event shall constitute an event of default and
RBL Bank at its sole discretion may withdraw
the Credit Card facility. The events of default are
as under:
a. The Card Member consistently fails to pay
any amount due to the Bank within the
stipulated period of 180 days;

b. The Card Member fails to perform the

obligations as per Card Member T&C;

c. Any cheques and/or NACH/standing

instructions delivered to the Bank are not
encashed/ acted upon for any reason
whatsoever on presentation /being made.

d. Any representation made by the Card

Member proves to be incorrect, false, or
incomplete, including but not limited to
income and/or identification papers/
documents forwarded to the Bank being
proved incorrect, incomplete and /or
containing false fraudulent information.

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(ii) Procedure for withdrawal of default report and
the period within which the default report
would be withdrawn after settlement of dues:
a. The defaulter in question has liquidated his
entire outstanding dues with the Bank or settled
his dues with the Bank.

b. A court verdict has been received against the

Bank, in a legal suit filed by or against the Bank,
instructing the Bank to de-list the Card Member
from the default report. Decisions are taken on
a case to case based upon individual reviews.

(iii) Recovery procedure in case of default:

In case of default, the Bank can recover the
amount by referring the dispute to a sole
arbitrator, appointed by a designated officer of
the Bank under the provisions of the Arbitration
and Conciliation Act, 1996 as amended time to
time. The seat of arbitration shall be Delhi, India.
The arbitration proceedings shall be in English
Language.

(iv) Recovery of dues in case of death/

permanent in-capacitance of Card Member:
Upon death or permanent incapacitation of the
Card Member, the Bank will try to recover the
amount due and amicably settle the Account
dues with the Card Member’s legal heir.
(v) Available insurance cover for card holder
and date of activation policy:
The Credit Card has an insurance policy
available to the Cardmember/customer which
is mentioned in terms and conditions of the
Cardmember Agreement. The policy covers any
losses occurring within 1 day prior to reporting

25
 loss to the Bank and 7 days post reporting loss
to the Bank. The claim is to be reported to the
Bank as soon as possible.
(E) TERMINATION/REVOCATION SURRENDER OF
CARDMEMBERSHIP
(i) Procedure for surrender of card by Card
Member
(a) he Card Member may choose to terminate
the Card Account at any time by returning to the
Bank all the Credit Card(s) cut diagonally in half
across the magnetic strip, either along with a
written request or followed by calling the Bank’s
24 Hours Customer Service Helpline requesting
termination of all facilities and benefits thereto
associated with the Credit Card(s). The Primary
Card Member can cancel the use of Additional
Card(s) by notifying the Bank in writing but,
notwithstanding the same, the Primary Card
Member will remain liable for all charges fees
incurred by use of the Additional Credit Card(s).
No annual fees and/or other charges shall be
refunded on a pro-rata basis.
(ii) Termination/ Revocation by RBL Bank
a. The Bank may terminate the Credit Card
facility immediately at any time as its discretion
or at any time restrict the use without assigning
reason or cause and without any notice there to.
Where the Bank terminates the Credit Card
facility, all amounts outstanding on the Card
Account (including Charges or Cash Advances
not yet debited) will become due and payable
immediately. The Bank may inform all
establishments (where the Credit Card is valid/
accepted) of the canceled Credit Cards. If the
Credit Card is canceled, the Card Member must
26
 cut it diagonally in half and return both halves to
the Bank immediately. No annual fees or other
charges shall be refunded on the pro-rata basis.

b. In the event that the Card Member changes

his/her employment, profession or address, or
is transferred from his/her present place of
posting, or changes his/her salary
account/main bank account etc. ( as the case
may be), the Bank at its sole discretion shall
have the right to discontinue the Credit Card
facility. The Card Member specifically
acknowledges that once the Credit Card
Account is canceled/ closed, the privileges
(including all benefits and services) of the
Credit Card shall stand withdrawn, and
reinstatement such privileges is not automatic
and will take place solely at the discretion of the
Bank. On cancellation of the Credit Card (for any
reason whatsoever), the Cardmember:
• Must not use the Credit Card, cut the Card
diagonally into half, and return the same to the
Bank
Is responsible for any use of the Card
including payment of Charges until the Card is
returned to the Bank cut diagonally into half
• Must continue to make payments to the Bank
in accordance with the conditions of use of the
Credit Card

c. If Card Member(s)’ Credit Card is never used or

not used for over 90 days, the benefits there to
may be withdrawn by the Bank.

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d. Closure of Card due to long term inactivity
As per RBI guidelines, non usage of Credit
Cards for a period of 1 year will lead to
permanent closure of Credit Card. In case of
inactivity of over 1 Year, bank will send a
notice of 30 days to respond/reply prior to
permanent closure of Card at the end of 30
days notice period.
(F) LOSS/THEFT/MISUSE OF CARD
(i) Procedure to be followed in case of
loss/-theft/misuse of card - mode of intimation
to Card Issuer
The Card Member must notify RBL Bank
immediately by calling Customer Service at the
24 Hours Toll Free Number in the event the
Credit Card is lost, stolen, not received,
swallowed at an ATM of RBL Bank or any other
Bank, or is being misused without his/her
respective permission. In addition, in case of
loss theft misuse, the Card Member must file
the Police Complaint/First Information Report
(FIR), a copy of which be forwarded to the Bank.
(ii) Liability of Card Member in case of above
a. The Card Member’s liability arising out of any
unauthorized use of the Credit Card prior to
notice/communication to the Bank shall be
towards all charges incurred till the notice/
communication to the Bank and shall be “Nil”
only after receipt of notice by the Bank.

b. In case of an unsigned Credit Card, the Card

Member shall be liable for all charges incurred
on it.

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c. The Card Member will fully co-operate with the
Bank, the representatives of the Bank and/or
legal authorities in the event of any investiga-
tion into any disputed transaction.

d. In the event the Card Member subsequently

recovers the Credit Card (after reporting theft),
the recovered Credit Card must not be used and
must be cut in half and returned immediately to
the Bank.
(G) DISCLOSURE

RBL Bank shall part with all available

information about the Card Member repayment
history, etc. to Credit Information Bureaus or to
such other agencies as approved by law. RBL
Bank reserve the right to retain the application
forms and documents provided therewith,
including photographs, and will not return the
same.

a. The Cardmember hereby expressly authorises

the Bank, for the purposes of credit verification
or reference checks or protection of its interests
to disclose all/any information or documents
relating to the Cardmember including this
Agreement and/or any other agreements, or the
disclose upon default committed by the
Cardmember, with Reserve Bank of India,
Income Tax Authorities, tribunals, courts,
judicial bodies other banks, credit bureau, finan-
cial institutions or any other third party in
conformity with the disclosure norms as
applicable from time to time.

29
b. The Cardmember hereby agrees that, only in
case of an explicit consent provided by the
Cardmember, the information furnished by the
Cardmember in the credit card application form
or otherwise may further be used by Bank for
marketing purposes to sell Card-related offers,
including but not limited to, Balance Transfer,
EMI offers, cash-related offers and insurance
products, from time to time. Further, the Bank
may use this information to market other
products of Bank from time to time, in
conformity with the disclosure norms as
applicable. For ensuring that the
Cardmember(s) are not inconvenienced, the
Bank maintains a “Do Not Call” register and if
Cardmember(s) will not like to be called for any
marketing offers, they may inform the 24 Hours
Bank by Phone or send an E-mail to
[email protected] for listing their said
contact numbers in such register. Register at
the Bank website for the exclusion of their
respective contact details.

c. In the event that the Bank receives adverse

reports (relating to a Cardmember(s)’ credit
worthiness or something to such effect), the
Bank may cancel the Credit Card, where upon
the entire outstanding balance as well as any
further charges/fees incurred by use of the
Credit Card, though not yet billed in a Statement,
shall immediately become due and payable by
the said Cardmember(s).

30
d. The Cardmember authorises the Bank to share
information relating to the Card member with
third parties to enable the Bank to administer,
service and manage the benefits or programs to
which the Cardmember is enrolled.

e. Notwithstanding anything to the contrary, the

Cardmember authorizes the Bank to disclose all
any information or documents about the Card
member including this Agreement and/ or any
other agreement, transactions or dealings
between the Cardmember and the Bank for any
purpose to: a. It’s head office or to any other
branches, subsidiaries or associated or
affiliated companies of the Bank;
b. Professional advisers of the Bank; c. Any
potential or actual purchaser/ assignee of the
Bank or of any of its businesses, rights, assets
or obligations; or d. To any other person where
disclosure is required by law.

f. The Credit Information Bureau India Ltd. (CIBIL)

is an initiative of the Government of India and
the Reserve Bank of India (RBI) to improve the
functionality and stability of the Indian financial
system. This is in line with the RBI’s efforts to
provide an effective mechanism for the
exchange of information between banks and
financial institutions, thereby enabling custom-
ers to avail themselves of better credit terms
from various institutions.

g. All banks and financial institutions participating

in this initiative are required to share customer
data with CIBIL and other credit information
bureaus. In view of the above, the Bank shall
report the data pertaining to Cardmember(s) /
Add on Card member(s) Account to CIBI and
other credit information bureaus.

31
h. The Cardmember(s) acknowledge that, as
per the business practices and applicable
provisions, the Bank is authorised to share Card
member(s)’ information with any existing or
future credit bureaus as determined by the Bank
from time to time. The said information may be
shared with the CIBIL or any other credit
information bureau approved/ notified by the
competent authorities to improve the
functionality and stability of the Indian financial
system, and such other entities.

i. In the event that a reported Card member

subsequently settles or clears all dues with the
Bank to the Bank’s satisfaction, the Bank shall
make reasonable efforts in ensuring that the
updated details of the said Card member are
provided to CIBIL or such other credit
information bureau to reflect the change.

j. I authorize and give consent to RBL Bank to

share and disclose any/all information as
received KYC from UIDAI/ information
furnished by me in application form(s) with
BFL/credit bureaus/ statutory bodies/
subsidiaries/affiliates/CreditBureaus/ Rating
Agencies, Services Providers, banks / financial
institution, governmental /regulatory
authorities or third parties for KYC information
verification, credit risk analysis, or for other
related purposes that RBL Bank may deem fit. In
case the Card Member commits a default in
payment or repayment of the principal amount
of any financial assistance/facilities/financial
/credit facility or interest/charges due
thereon, RBL Bank and/or the RBI will have an
unqualified right to disclose or publish the
32
details of the default and the name of the
CardMember/ or its directors /partners/add-on
card holders, as applicable, as defaulters in
such manner and through such medium as RBL
Bank or RBI in their absolute discretion may
think fit. RBL Bank shall disclose information
relating to credit history/repayment record
and/or days past due status of the Card
Member in terms of the Credit Information
Companies (Regulation) Act, 2005 to a credit
information bureau. Acceptance of an
application for a Credit Card is based on no
adverse reports of the Card Member's credit
worthiness. RBL Bank may report to other
banks or financial entities any delinquencies in
the Card Account or withdrawal of the Card
Member's credit facility through the Card or
otherwise. Based on the receipt of adverse
reports (relating to the credit worthiness of the
Card Member or his / her family members), RBL
Bank may, after 15 days prior notice in writing,
cancel the Credit Card, whereupon the entire
outstanding balance in the Card Account as
well as any further charges incurred by use of
the Card, though not yet billed to the Card
Account, shall be immediately payable by the
Card Member. RBL Bank shall not be obliged to
disclose to the Card Member the name of the
bank or financial entity, from where it was
received or to which it disclosed information.

33
k. The Bank will report a credit card account as
'past due' to credit information companies
(CICs) only when a credit card account remains
'past due' for more than three days. The number
of 'days past due' is to be computed from the
payment due date mentioned in the credit card
statement.
Before reporting a credit cardholder as
delinquent to a Credit Information Company
(CIC), the Bank will issue a seven-day notice
period to such cardholder about the intention to
report him/her as a defaulter to the CIC.
In the event the customer settles his/her dues
after having been reported as a defaulter, the
Bank will update the status within a month from
the date of the settling of dues.
(H) CARD SECURITY
As per the mandate from Reserve Bank of India
(RBI), all newly issued, re-issued and renewed
Credit Cards are dispatched in inactive state for
all transactions except domestic Point of Sale
(POS) and ATM transactions as a security
measure. If Cardmember wishes to
activate/de-activate his/her Credit Card for
usage in any category such as domestic,
international, online, POS, contactless and cash
withdrawals. Cardmember is advised to visit
www.rblbank.com to make necessary changes.

Cardmember to note that Cards which have not

been used for online/international/contactless
transactions for 18 months or more shall be
auto-disabled for that specific category. If
Cardmember wishes to activate his/her Credit
Card for usage in any category that is switched
off due to this inactivity, Cardmember is advised
to visit www.rblbank.com to make necessary
changes.
34
(I) CLASSIFICATION AS SPECIAL MENTION
Account (SMA) and Non-Performing Asset
(NPA) & Upgradation
If due date of a loan/credit card account is Jan
22, 2019, and full dues are not received before
the lending institution runs the day-end process
for this date, the date of overdue shall be Jan
22, 2019 and the account will be classified as
SMA-0

If the full overdue amount (including charges, if

any) is cleared the next day (23rd Jan 2019) or
any other future date then DPD in account will
turn zero by end of the day, account will then be
classified as regulariserd.

If account continues to be overdue, then this

account shall get tagged as SMA-1 upon
running day-end process on March 23, 2019
i.e. upon completion of 60 days of being
continuously overdue.

If the account continues to remain overdue

further, it shall get classified as NPA upon
running day-end process on April 22, 2019.

The Asset Classification (i.e NPA category) will

be classified at borrower level (i.e all
relationships with the bank).

In-case of NPAs, the entire overdue in all

relationships of the bank are to be fully paid and
if the overdue amount is zero at borrower level
on any given date, then entire relationship will
be considered for upgradation.

35
Disclaimer
*RBL Bank may at its sole discretion, utilize the
services of external service provider/s or
agent/s and on such terms as required or
necessary, in relation to its products.

36
 !RBL_CC/MITC/28/02/2023

www.rblbank.com

RBL Bank Limited

Card Operating Centre: Unit 306-311, 3rd Floor, JMD
Megapolis, Sohna Road, Sector - 48, Gurgaon - 122 018,
Haryana.
CIN: L65191PN1943PLC007308

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