Technical Bulletin 201408

201408

www.jcmglobal.com Latest JCM Software Listing

Check
UNIT Country ID Version Sum
CRC
For the latest updates on JCM Global products,
services, and events, follow JCM Global on FaceBook®, UBA-10/11-SS USA ID-003 V-2.70-51 AAFA EE8D
Google®, LinkedIn®, Twitter™, and YouTube™ UBA-10/11-SS USA ID-024 V-2.51-23 04E9 A0A3
UBA-14/24-SS/SU USA ID-003 V-2.51-36 BE96
UBA-14/24-SS/SU USA ID-0G8 V-2.51-72 EAEF
UBA-14/24-SS/SU USA ID-024 V-2.51-34 39B7
UBA-14/24-SS/SU USA ID-028 V-2.51-24 6B9D
facebook.com/JCMglobal twitter.com/jcmglobal iPRO USA ID-003 V-1.81-19 5295 A665
Gplus.to/JCMglobal youtube.com/jcmglobal iPRO USA ID-024 V-1.76-09 0095
linkedin.com/company/jcm-global
iPRO USA ID-028 V-1.72-04 2717
iVIZION-100 SS/SU USA ID-003 V-2.07-29 C65A
Parts are Parts iVIZION-100 SS/SU USA ID-024 V-2.11-14 3426
iVIZION-100 SS/SU USA ID-028 V-2.11-28 25F4
iVIZION-100 SS/SU USA ID-0G8 V-2.14-25 3666
UBA-10/11-SS CAN ID-003 V-2.53-50 A351 7FC8
UBA-10/11-SS CAN ID-024 V-2.53-23 714C 1455
UBA-14/24-SS/SU CAN ID-003 V-2.52-37 959B B001
UBA-14/24-SS/SU CAN ID-024 V-2.52-34 3F71
UBA-14/24-SS/SU CAN ID-028 V-2.52-24 B094
UBA-14/24-SS/SU CAN ID-0G8 V-2.52-72 AEA1
iPRO CAN ID-003 V1.82-18 06CF 467F
iVIZION-100 SS/SU CAN ID-003 V-2.06-29 FBBC
iVIZION-100 SS/SU CAN ID-024 V-2.05-14 51A7
iVIZION-100 SS/SU CAN ID-028 V-2.05-27 04BA
iVIZION-100 SS/SU CAN ID-0G8 V-2.11-25 05B1

The Latest JCM Software Listing (shown above) identifies specific

software versions that have been released to OEMs. It is the
responsibility of the OEM to obtain all required approvals from Gaming
Figure 1: T6 Torx® Screwdriver Regulators and Jurisdictional Authorities necessary for use of approved
(for use with iVIZION® Bezel Guides) software versions. Contact the Game Manufacturer (OEM) for
information on specific software releases approved for use within your
Part No. 501-000234R Driver, Torx®, T6 X 40mm gaming jurisdiction.
Description: The T6 Torx Screwdriver (refer to Figure JCM recommends using the latest version for maximum acceptance,
1) is used to remove the Bezel Guides from the iVIZION security, and performance.
Validator. Two (2) T6 Torx screws hold each Bezel Guide JCM Service Offerings
in place.
Usage: Torx Screws are used to attach the Bezel Guides JCM® offers the following services to help keep your
JCM Products performing within factory specifications:
to the iVIZION Validator, to prevent stripping of the
screw head during disassembly. The use of Torx screws Preventive Maintenance Unit Exchange Programs
makes it easy to detach the Bezel Guide if replacement is Programs

necessary. Custom Training Classes ICB® Data Analysis

Warranty and Non-Warranty Validator Performance Analysis

Service and Repair

For additional information, contact your local JCM Sales Representative

at (800) 683-7248.

Improve Efficiency, Get Information Quickly with JCM's Sentry® 2 Bezel

The new Sentry 2 Bezel uses the latest technology to display Customer prompts and custom
graphics. The Sentry 2 supports multiple languages for Customer prompts, as well as a
separate language available for Attendants and Technicians. Settle disputes quickly with a
single click of the Key FOB. When clicked, the last 5 Banknotes of TITO Tickets inserted will
be displayed, along with their direction of insertion. Attendants can quickly determine the
status of the Cash Box, Validator Acceptance Rate and Software information, all without
opening a Game Door.
1
 FREE REGIONAL TRAINING
Give your technicians the tools they need to keep For the local and regional training
your customers happy and your equipment running schedule, visit:
at peak efficiency. http://www.jcmglobal.com
Technical Bulletin 201408 August 2014

Technical Tips
Question: Where can product documentation for JCM
Global® Banknote Validators be found?
Answer: The Support Section of JCM Global’s website
(www.jcmglobal.com) provides easy access to
several types of product documentation (refer
to Figure 2 for examples):
• Operation and Maintenance Manuals provide
detailed information on service and repair of
JCM products, and include illustrated parts
diagrams.
• Quick Reference Guides provide a summary of
information needed to service JCM Banknote
Validators, and include the most commonly used
procedures.
• Training Overviews are created for JCM
products, and are located in the Training Course
Figure 2 - Operation Manual, Quick Reference and Training Overview
section of the website. These documents provide
more information than the Quick Reference Current Service Manual Releases
Guides, and are a good alternative resource to
the Operation and Maintenance Manuals for Product Rev. Product Rev.
JCM product maintenance procedures. BlueWave DX (German) A iVIZION 5
DBV-30X 4 Taiko (PUB-7/11) 5

See the Current Service Manual Releases table (shown right) DBV-500 Integration Guide A TBV 1

for current manual release versions. DT-200 BlueWave 2 5 TBV-101-ASH A

EBA-3X 4 UBA 10/11/14/24/25 3b

For additional information, contact your local JCM Sales ICB Service Manual 4 UBA-RC 1
ICB 3.0 Web Reports Ops Manual A VEGA 2
Representative at (800) 683-7248.
iPRO A VEGA-RC 2
iPRO-RC 1 PayCheck 4 Owner’s Manual A
RC-10 Service Manual 1 PayCheck 4 Technician’s Manual A
JCM Tool Suite 2

To access Current Service Manuals, please visit:

http://www.jcmglobal.com/en/support/downloads/manuals.aspx

JCM TECHNICAL SUPPORT CONTACTS

Headquarters (Japan)
Sales and Service +81-3-5962-3731 [email protected]
Europe, Africa, Russia, Middle East
Sales +49-211-530645-50
[email protected]
Service +49-211-530645-60
Australia, Oceania
Sales and Service +612 96 48 0811 [email protected]
Southeast Asia
Sales and Service +853 28 72 2684 [email protected]
North/South America/Canada/Caribbean
Toll Free Product Support (800) 683-7248 or (702) 651-0000 [email protected]
After Hours Americas Support
JCM American prides itself in offering the best Customer Service in the industry. We offer a 24 hour After Hours Hotline, where Technical Support Personnel can be
reached at any time, 7 days a week. To reach our 24/7 After Hours Hotline:
1.) Call JCM American at (800) 683-7248.
2.) Select “Option 1” and wait for the call to be transferred to the JCM after hours Technical Support line.
3.) Speak with a certified JCM Support Technician about your situation.

JCM is a registered trademark of JCM American Corporation. All other product names mentioned herein may be registered
trademarks or trademarks of their respective companies. Furthermore, TM and ® are not mentioned in each case in this publication.