0 ratings 0% found this document useful (0 votes) 126 views 9 pages Chapter 27 "Quality Management" A Level Business by Shahmeer Hasan
This is a detailed and brief breakdown of Chapter 27 “Quality Management” from the A Level Business 9609 syllabus, derived from the course book and other sources. Going through the chapter in the 4th edition of the book by Peter Stimpson and Alastair Farquharson is highly recommended before consulting these notes.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content,
claim it here .
Available Formats
Download as PDF or read online on Scribd
Carousel Previous Carousel Next
Save Chapter 27 “Quality Management” A Level Business b... For Later reg
eee
ieFay + CHP 2 : Qualid;
A ae Proclvck doecak joue be pe a
prada ck Pues besk mobemiads, does mot
lave to be Avaolole bub it sholk jock
FAVE Le customers expe ckatores ond
Veg uiveemerdss
E-4 1 Stalvod on dy wort) a lap toe
wrcly dese % fob, Us wolA be a
qyod ty preeolwt bev lum
Not s\n certo coses,, quality dn adel bevms alse
matters. Fow 2.4 Cans man need a good ae alhoy
dv We Valy dy dle d ssboum Qed a a
and prestucks poscemacrs
Ooty Skandovds : Qualities ula eceblsl a
cock bv a gemce to he of oodk vabliby . Trece ove.
Jy by Pevsolmeers ond owe ches? by customers -
Wh ig Oval dy lruptrreartt
© Ineveases customer Poyok by —> wshomert preter gore
pred-ch wotnWev than competakong > _ brand diwage
fneveases —) increased cafes —> poossibhy move pk
Abso way yweecase onavket clave.+ Allows businesses bo charge move foy they proolicks
—> meveased sabes vate > may roveate profs.
When procl-cews prroviale alk wool te ned be
adevbisemevt anch Prom obio- 1 ee as ustomens
abverd asfouweds. your prodeck of ove ett. gard
grelity —? soba Io probe J.
Quai of prv odwehs effects busimesc's competibiemess
oth nationally curd untermalowall, :
Lp ineveosing inbéynatminel incomes may Weocl bo aw
weevensed demand f- beg qth prodvck-
> Onby goool prices is mot necessary red fy
ewsbowevs but good pally also
Quality Comtwol
+ [bis aun apperoc wlucl- o business bakes to ackueve
qpabiky ovt pe . 1B is bocecl on tnspechaiv of Faished goocls
ok Ue esol of Prrecle base pracess.
Metbools !
1) Prverto- « The method — embovces qvabity bs be
Powe of fe prroolacks inbiod design Oordey Au pocolut
beh Lull Ba custom veqproe nek, clold Le
appaned &y frvedde ii :
(ow sing he)
2) Inspector: A pop higlt, quabted inspectors
speck [best “thu Prodi bs set if grably standonchy
ave mee +2) Comedctiard : The proolveky ubih ave oleemec! toelly ov
detected ome covnedid: Ako Hu proce ulnh Leach
bo bad gpotily is alse vectifacl.
Adu of Qva lity Comvol :
© mokes suwe only tle posolact Lh, gett ic seb of
be be cobs bo exusbornors
ensowes thot ba same mubales ave uo repeated
Ow He Riiwe: [ buon empAoyess)
Dic Adw / Lrwibatiors of Auoliby Comtvoh
° Imspeckions is megahie For Un whtine as chs oul froking
for puebhens and inspecto find Llursebe-t, sveeeu ft
fom Pandas issues de ble prodecks
Woekey Looce their sente of wesporsibith by enure
high qvabt, because they'll Feel thot gual
emonag emer i ody pa respons bbl, of th mtpecta.
beam.
+ The job us very beckoe! so inspe Fors ray Friel hn
ge bowing oy wee: Get Fabby forveokae ct fe
Elvensh hecante of Lek comeeutnotinn +
o Lends bs way beges ay [re lube ave mostly pagel whey,
day one furis led ard Hi obFheate t olber thes, -Coalia Assumate
lb ie the secomal apProucl that o busmess umlevbakes
to encvne quolily. Ib vebake to cettrg quabty ttarolaucls
om ol: herent pots of be prod cham process, rable
thor foussig o- Hue fisled Prscl- eb » be erm
qvolchy predwck fv Ge vsboonew
Ovo tkey Accowance flags enphasts on wovkers te late
wesponsb Ld Fon ensuing qd, Tee wothoch of
quolidy acsvmae~ inclrale:
fous ing ove Her vikial prodack design so Hot ct caw
Jed be Rabe free paroclwchin
Werkey playing rete vole in the prodBrr proces
anol webbing Wo, bakes ow He spot pei store e
Poodle a gobty froolet.
© eniore high quobity unpub ave. poh enlo pradecbins
and eae) ddveny of eds Da velabbe.
Stages ur ubich mrosich estan § ov improving quality wy
omcessing gall, stardlawels—
2) Prooluck Design, : Design yust be as fee COnsurn cxpectadtions
3 Boolity of Tapes : One nrg oodials hail saksly eastomnbey
3) ProduHow DeoLihy: enpheyeer racein be sue be wesponilie
) Relvery t catoyerr suift hassle Fee, anel comventot
S) Cskomer Cewica Ps actoruiag do gueniet ) al. sabes if cuslompack of Bali, Asseveunce
‘ Exenvgame is vespomirbte fev be gall, choutlowels ar
Ortayoue los a cence of vesponsib th, bo ensune 4
= “This Leads bo job eumichmend 3 mevenses wonker
molivalon _- vesubls De prodclast,
© This system cam tvack th, stage ulune a apie of
bee ened atol vechty Ao Kh sbop- >
checveast) bine wwaslage
[a
Less costly as teve is mo need bs bine speushst
enspeck ons oud emphoyes to inpeck fished
+ leads bo Un certihielo. “/S0 9000" > incveose bosrnes/
~vecog aud veptah > wiclent entomen base
An Tso -4000 cey lb cqulcnn weguives
« highty bainet enployees
~ vedinbte suppliew .
. quality stomderds pv all stages of poock-ran
+ olelect rnaang genet aun ivpvovemek system:Total Qlabiby Monagement (TQM)
Toba h Boaldy Marommeh~ base om tle prrieype thes
Cen emp Lovee vithiy an ov stots is rnvolved ow
cludes be evsuniung ts avalit, of Ha prcalck:
+ meeds a sigmi feast change iw the uber of be ong:
wheve every enphyer bakes vesponitb ity
- empleyees anit monte abil, slordoarch pn ten
pebelf blak week Ux~ slarlarcl ~of olla Crap lovee
je Use “inkormel exstomens"
» ahh dlepovbwmenks rynusé do thir pare bo satisly otha.
patevucd cstomews / ckepork mes - Tou cress -clepatneskel
velationslay iw also kyawe od " Beall, lars"
TQM ss mot om appreadl. bub a phibos ophy aud fon ib
to be cuccesshyh . every employee mest bake vesprsibt ty
avd males bond theiv importance in, He orvgaun ic 4
Emuplogeas qst be cmportred .
TAM alleus businester bo ots cosh os if promsbe, the
tea of gelbns A vight Hn fist tar Ako tee
1S go metd for o seper goby olepoort
Commitomat brome upper -mrancgouth , Seriay pransgernS
nyo. vt uerhey i higly necedany fo TY
b be wveeeshl,Lemon (Mow, lang
ibis a Conmpory sole exeveise uli. uae) busrmerses bs
cormpove themesedues bo wmarkeb Leackers carol as pine
be chewge prockices ano methods to becont wove
srmralev bo wee bsiness. Busines! shovdd Dook
Fon imperovermertt te meeb tl vali, chand ard of
U- besb bysinesses uw We indachod
Pyocess of Bemchanawlering :
4) Ecbabbish BPES + Fachoos whicl> make thy business
adwwe ayokty and Chill wstomev netols. These can
be Burd ot by ask ig astomert [mavkel veswcarche
2) {Measwae, Paboowance uv thee areas. : Checkmns witli
your business abot te perbormouce oh he (raves how
Rsv: Con be olenied Lom veportl , stati ov comp Larch
3) Tdenlily business lil is know f be HU beste ha
povkalen bPL
Ute te CPI Cats be ebabhii vectreue ia Ly
busines. Looting al revbel feclev hve arel Cichey
Hy, eiseing elemut on yory usinert -
3s) Sct ctonclavcls
ry) Chance Rokzes
2) Beameasere : Checkiy it the de bar
) Meomensine< Beihey fe eye wade em oylmpo & of Bemcl.-Moubui-g
Pa,
wmone CHeckint vy to Lod ot wealmesie, rable, thon
rveseanching alone aillrn the orgorriinka -
* Compariton between bfeved bores wilh Lifevert
skvengths ane weaknesses can Lead to Q cCrot¢-over
of ‘oleosS .
2 facvaces conpettiees — Pmarket tlare > T saley
Dis Alu
o Benel—worvk iis relies on olofa ulbel ig veloet aol
vp te oleks “ Obtaining Guy kotor ic haul: Pou
Oh - acevwarcy pracy Lead be omnececcary cAanga.s ay
aA $esmey
° eepyry of jclcr Aswor-veses ontgiral Culture