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Technical Program Manager

Chirag Gupta has over 8 years of experience as a data analyst and product manager. He currently works as a technical program manager at Trainity where he leads a team that designs and develops e-commerce stores. Previously, he spearheaded projects to implement a new ERP system and CRM tool that improved sales efficiency. Gupta received a Bachelor's degree in Computer Science from Resume Worded University.

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Chirag Gupta
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103 views

Technical Program Manager

Chirag Gupta has over 8 years of experience as a data analyst and product manager. He currently works as a technical program manager at Trainity where he leads a team that designs and develops e-commerce stores. Previously, he spearheaded projects to implement a new ERP system and CRM tool that improved sales efficiency. Gupta received a Bachelor's degree in Computer Science from Resume Worded University.

Uploaded by

Chirag Gupta
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Chirag Gupta

Data Analyst
Adarsh colony Muzaffarnagar, lane no:2 • [email protected]
• + 8057710544

PROFESSIONAL EXPERIENCE
Data analyst at trainity San Francisco, CA and New York, NY
Technical Program Manager 2014-Present
● Led multi-disciplinary 7 person team to design, develop, and launch online e-commerce store; prioritized and
resolved 45+ new features and bug fixes
● Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule)
● Developed strategic insights across 5 product teams, including revenue, marketing and operations
departments

Selected Project Experience


● Operations Improvement Project
- Drove redevelopment of internal tracking system in use by 125 employees, resulting in 20+ new
features, reduction of 20% in save/load time and 15% operation time
- Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 95 employees
- Reduced development costs by 25 percent by creating a plan to merge related products into one,
more streamlined product.
- Managed a process re-engineering project to improve and consolidate end-to-end service processes;
restructured communication flow among 10 departments, and cut down reporting time by 75%
● Launch of New iPhone App
- Led application design sessions with client teams on 20+ projects to develop technical requirements

GROWTHSI New York, NY


Product Manager 2012-2013
● Spearheaded a cross-functional team (Technology, Business Development, Management) to implement
new ERP system; successful adoption accelerated revenue growth by 25% in 1 year
● Improved sales efficiency by leading sustainable adoption of a new CRM tool among 150 sales persons in
6 months; redesigned key sales support workflows
● Designed training and peer-mentoring programs for D&I events targeted at C-level executives; led training
and awareness initiatives that were attended by over 10,000 employees in 2 years

EDUCATION
GROWTHSI San Francisco, CA
[Second Degree or Certification] 2011-2012

RESUME WORDED UNIVERSITY New York, NY


Bachelor of Engineering, Major in Computer Science; Minor in Mathematics 2007-2011

ADDITIONAL INFORMATION
● Program Management: SDLC (Sofiware Development Life Cycle), Resource Planning, Jira, MS Project
● Technical Skills: Python, R, Microsofi SQL Server, Amazon Web Services (AWS), PRINCE2
● Certifications: Data Science Bootcamp (2016), Passed Resume Worded examinations

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