OWNER'S MANUAL

WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH

F2515STPW

www.lg.com
MFL71852995
Rev.00_051322 Hak cipta © 2022 LG Electronics. Seluruh hak cipta dilindung undang-undang
TABLE OF CONTENTS This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.

SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING ............................................................................................................3

INSTALLATION
Parts and Specifications ....................................................................................8
Installation Place Requirements ....................................................................11
Unpacking the Appliance ................................................................................12
Levelling the Appliance ...................................................................................13
Connecting the Water Supply Hose...............................................................15
Installing the Drain Hose ................................................................................17

OPERATION
Operation Overview.........................................................................................18
Control Panel ....................................................................................................19
Preparing the Wash Load ...............................................................................21
Adding Detergents and Softeners .................................................................21
Programme Table ............................................................................................24
Extra Options and Functions ..........................................................................27

SMART FUNCTIONS
LG ThinQ Application .......................................................................................30
Smart Diagnosis ...............................................................................................32

MAINTENANCE
Cleaning After Every Wash..............................................................................33
Cleaning the Appliance Periodically ..............................................................33

TROUBLESHOOTING
Before Calling for Service................................................................................36
 SAFETY INSTRUCTIONS 3

SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE

ENGLISH
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages

This symbol is displayed to indicate matters and operations

that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.

WARNING

WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:

Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
4 SAFETY INSTRUCTIONS

• Children should be supervised to ensure that they do not play with

the appliance.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• The inlet water pressure must be between 50 kPa and 800 kPa.

Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is
15 kg.
The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to Programme
Table in OPERATION chapter for further details.

Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
 SAFETY INSTRUCTIONS 5

• This appliance is equipped with a power cord having an equipment-

earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance

ENGLISH
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.

Operation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not push down the door excessively, when the appliance door is
open.
• Do not put animals, such as pets into the appliance.
• Do not wash any items that are specified by the manufacturer as not
washable on the care label.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
6 SAFETY INSTRUCTIONS

vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, gasoline,
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near
the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• Do not touch the door during a high temperature programme.
• In case of a water leak from the appliance or flood, disconnect the
power plug and contact the LG Electronics customer information
centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they should be replaced after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
 SAFETY INSTRUCTIONS 7

Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.

ENGLISH
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.

Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Cut off the power cord and remove the door before disposing of this
appliance to avoid the danger of children or small animals getting
trapped inside.
8 INSTALLATION

INSTALLATION
Parts and Specifications

NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.

Front View Rear View

a Control Panel a Power Plug

b Detergent Dispenser Drawer b Transit Bolts
c Drum c Drain Hose
d Door
e Cover Cap
f Drain Pump Filter
g Drain Plug
h Levelling Feet
 INSTALLATION 9

Specifications

Model F2515STPW

Power Supply 220 V~, 50 Hz

ENGLISH
Product Weight 77 kg

Dimension(mm)
W D’
D

W 645 D 770 H 940 D' 1270

10 INSTALLATION

Accessories

Cold Supply Hose Anti–slip Sheets*1

Spanner Elbow Bracket for Securing Drain Hose

Caps for Covering Transit Bolt Holes Tie Strap*1

*1 The included accessories vary depending on the model you purchased.

 INSTALLATION 11

Installation Place Index Clearance (mm)

Requirements B 5
Before installing the appliance, check the following
C 20
information to make sure that the appliance

ENGLISH
should be installed in a correct place.

Installation Location WARNING

• This appliance must only be used for domestic
• This appliance must be installed on firm flooring household purposes and should not be used in
to minimize vibration during the spin cycle. mobile applications.
Concrete flooring is best, being far less prone to
vibration during the spin cycle than wooden
floorboards or a carpeted surface.
• If it is impossible to avoid positioning the Wooden Floors (Suspended
appliance next to a gas cooker or coal burning
stove, an insulation (850 X 600 mm) covered with
Floors)
aluminum foil on the side facing the cooker or When installing the appliance on wooden floors,
stove must be inserted between the two use rubber cups to reduce excessive vibration and
appliances. unbalance. Timber or suspended type flooring may
• Ensure that when the appliance is installed, it is contribute to excessive vibration and unbalance,
easily accessible for an engineer in the event of a errors and malfunction.
breakdown.
• When installing the appliance, adjust all four feet
using the transit bolt spanner provided to
ensure the appliance is stable.
• Ensure that there is enough room for full
opening of the appliance door.
• To ensure sufficient clearance for water inlet
hoses, drain hose and airflow, allow minimum
clearances of at least 20 mm at the sides and 100
mm behind the appliance. Be sure to allow for • To reduce vibration, we recommend placing at
wall, door, or floor moldings that may increase least 15 mm thickness of rubber cups a under
the required clearances. each adjusting foot of the appliance, secured to
at least two floor beams with screws.
B • If possible, install the appliance in one of the
corners of the room, where the floor is more
stable.
• Fit the rubber cups to reduce vibration.

CAUTION
• If the appliance is installed on the unstable floor
(e.g. wooden floor), the warranty does not cover
A C C any damages and cost occurred due to the
installation on the unstable floor.

Index Clearance (mm)

A 100
12 INSTALLATION

grounded/earthed in accordance with all local

NOTE codes and ordinances.
• You can purchase rubber cups (part No.
4620ER4002B) from the LG service centre.

Unpacking the Appliance

Ventilation Lifting the Appliance Off the
• Make sure that air circulation around the Foam Base
appliance should not be impeded by carpets, After removing the carton and shipping material,
rugs, etc. lift the appliance off the foam base.

Ambient Temperature
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the *
appliance at room temperature for a few hours
before putting it into operation. • Make sure the tub support a* comes off with
the base and is not stuck to the bottom of the
appliance.
Electrical Connection • If you must lay the appliance down to remove
the carton base b , always protect the side of the
• Do not use an extension cord or double adapter. appliance and lay it carefully on its side. Do not
• Always unplug the appliance and turn off the lay the appliance on its front or back.
water supply after use. * This feature may vary depending on the model
• Connect the appliance to an earthed socket in purchased.
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible. Removing the Transit Bolt
• Power outlet must be within 1 meter of either Assemblies
side of the appliance.
To prevent the appliance from severe vibration and
breakage, remove transit bolts and retainers.
WARNING
• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into an
appropriate outlet socket that is installed and
 INSTALLATION 13

1 Starting with the bottom two transit bolts a, • If the appliance rocks when pushing the top
use the spanner (included) to fully loosen all plate of the appliance diagonally, adjust the feet
transit bolts by turning them counterclockwise. again.
• Check whether the appliance is perfectly level
after installation.

ENGLISH
NOTE
• Timber or suspended type flooring may
contribute to excessive vibration and unbalance.
Reinforcement or bracing of the timber floor
may need to be considered to stop or reduce
excessive noise and vibration.
• Never try to level any uneven floor by putting
2 Remove the bolt assemblies by wiggling them
pieces of wood, cardboard or similar materials
slightly while pulling them out.
under the appliance.

3 Install the hole caps.

• Locate the hole caps b included in the
accessory pack or attached on the back. Adjusting and Levelling the
Feet
When installing the appliance, the appliance
should be aligned and perfectly level. If the
appliance is not aligned and level properly, the
appliance may be damaged or may not operate
properly.

1 Turn the levelling feet as required if the floor is

uneven.
• Do not insert pieces of wood etc. under the
NOTE feet.
• Save the transit bolts and retainers for future
use.
• Transport this appliance for the prevention of
breakage as below:
- The transit bolts are reinstalled.
- The power cord is secured to the back of the
appliance.

Levelling the Appliance

Checking the Level
When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (check both directions).
14 INSTALLATION

• Make sure that all four feet are stable and 3 Secure the levelling feet with the lock nuts b
resting on the floor. by turning anti-clockwise against the bottom of
the appliance.

4 Check if all lock nuts at the bottom of the

appliance are secured properly.

NOTE
• Proper placement and levelling of the appliance
will ensure long, regular, and reliable operation.
• The appliance must be 100% horizontal and
stand firmly in position on a hard flat floor.
• It must not ‘Seesaw’ across corners under the
load.
• Do not let the feet of the appliance get wet.
NOTE Failure to do so may cause vibration or noise.
• Do not install the washing machine on a plinth,
stand or elevated surface unless it is
manufactured by LG Electronics for use with this
model.
Using Anti-Slip Sheets
This feature may vary depending on the model
purchased.
2 Check if the appliance is perfectly level using a
spirit level a. If you install the appliance on a slippery surface, it
may move because of excessive vibration.
Incorrect levelling may cause malfunction through
noise and vibration. If this occurs, install the anti-
slip sheets under the levelling feet and adjust the
level.

1 Clean the floor to attach the anti-slip sheets.

• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.

2 Adjust the level after placing the appliance in

the installation area.
 INSTALLATION 15

3 Place the adhesive side a of the anti-slip Checking the Rubber Seal
sheets on the floor.
• The most effective way is to install the anti- Two rubber seals a are supplied with the water
slip sheets under the front feet. If it is supply hose. They are used to prevent water leaks.
difficult to place the sheets under the front Connection to taps is sufficiently tight.

ENGLISH
feet of the appliance, attach them under the • Do not use mechanical devices such as multi
rear feet. grips to tighten the water supply hose. Ensure
that the curved end of the water supply hose is
connected to the appliance.

4 Put the appliance on the anti-slip sheets.

• Do not attach the adhesive side a of anti-
slip sheets to the feet of the appliance. Connecting the Hose to the
Water Tap
NOTE Connecting Screw-Type Hose to Tap with Thread
• Additional anti-slip sheets are available at LG Screw the supply hose connector onto the water
Electronics service centre. supply tap.

Connecting the Water

Supply Hose
Note for Connection
• Water pressure must be between 50 kPa and
800 kPa (0.5‒8.0 kgf/cm²). If the water pressure
is more than 800 kPa, a decompression device
should be installed.
• Periodically check the condition of the water
supply hose and replace the water supply hose if Connecting Screw-Type Hose to Tap Without
necessary. Thread

NOTE
1 Loosen the 4 fixing screws a.

• Do not overtighten the water supply hose or use

mechanical devices to tighten onto the inlet
valves.
• No further backflow protection required for
connection to the water inlet.
16 INSTALLATION

2 Remove the guide plate b if the tap is too large 2 Remove the guide plate e if the tap is too large
to fit the adapter. to fit the adapter.

3 Push the adapter onto the end of the tap so 3 Push the adapter onto the end of the tap so
that the rubber seal is connected to be that the rubber seal is connected to be
watertight. Tighten the 4 fixing screws. watertight. Tighten the 4 fixing screws and the
adapter ring plate.

4 Push the inlet hose c vertically upwards so

4 Pull the connector latch plate f down, push
that the rubber seal within the hose can adhere
completely to the tap and then tighten the the inlet hose onto the adapter, and release the
hose by screwing it to the right. connector latch plate. Make sure the adapter
locks into place.

Connecting One Touch Type Hose to Tap

Without Thread

1 Unscrew the adapter ring plate d and loose

the 4 fixing screws.
NOTE
• After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
 INSTALLATION 17

Connecting the Hose to the • Securing the drain hose correctly will protect the
floor from damage due to water leakage.
Appliance
Screw the supply hose to the water inlet valve on
the back of the appliance.

ENGLISH
105 cm

• Do not connect the hose to the hot water supply

for models with one water inlet. Connect to the
cold water supply only.

NOTE
• After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. In
case that the tap is square or too big, remove the
guide plate before inserting the tap into the
• If the drain hose is too long, do not force it back
adaptor.
into the appliance. This will cause abnormal
• Make sure that the hose should not be kinked or noise.
trapped.
• When installing the drain hose to a sink, secure it
tightly with string.

Installing the Drain Hose

Installing the Drain Hose with
the Elbow Bracket
The drain hose should not be placed higher than
100 cm above the floor. Water in the appliance may
not drain or may drain slowly.
18 OPERATION

OPERATION
Operation Overview • Add the proper amount of detergent to the
detergent dispenser. If desired, add bleach
or fabric softener to the appropriate areas of
Using the Appliance the dispenser.
Before the first wash, select the Cotton wash
programme and add a half amount of the
detergent. Start the appliance without clothes. This
3 Turn on the appliance.
will remove possible residues and water from the • Press the Power button to turn on the
drum that may have been left during appliance.
manufacturing.

1 Sort clothes and load items.

4 Choose the desired cycle.
• Press the cycle button repeatedly or turn the
• Sort clothes by fabric type, soil level, colour
cycle selector knob until the desired cycle is
and load size as needed. Open the door and
selected.
load items into the appliance.
• Now select a wash temperature and spin
speed. Pay attention to the fabric care label
CAUTION of your clothes.
• Before closing the door, ensure that all clothes
• Pressing the Start/Pause button without
and items are inside the tub and not
selecting a programme will cause the
overhanging on the rubber door seal where they
Cotton programme to begin immediately,
will become caught when the door is closed.
using the default settings.
Failing to do so will cause damage to the door
seal and the clothes.
5 Begin cycle.
• Press the Start/Pause button to begin the
cycle. The appliance will agitate briefly
without water to measure the weight of the
load. If the Start/Pause button is not
pressed within a certain time, the appliance
will shut off and all settings will be lost.

• Remove items from the flexible door seal gasket 6 End of cycle.
to prevent clothing and door seal damage. • When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
Check around the door seal when removing
the load for small items that may be caught
in the seal.

2 Add cleaning products or detergent and

softener.
 OPERATION 19

Control Panel
The actual control panel may differ from model to model.

Control Panel Features

ENGLISH
Description

a Power On/Off Button

• Press this button to turn the washing machine on.

b Programme Knob
• Programmes are available according to the clothes type.
• The lamp will light up to indicate the selected programme.

c Start/Pause Button
• This button is used to start the wash programme or pause the wash programme.
• If a temporary stop of the wash programme is needed, press this button.

d Extra Options and Functions

• To use the extra functions, press and hold the corresponding button for 3 seconds. The
corresponding symbol lights up in the display.
• This allows you to select an additional programmes and will light when selected.

Remote Start
With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
• In order to use this function, refer to SMART FUNCTIONS.
Wi-Fi
Press and hold the Delay End button for 3 seconds to initiate the connection of the appliance to
the LG ThinQ application.
20 OPERATION

Description

e Customizing Washing Programme Buttons

Use these buttons to adjust the water temperature, spin speed and soil level settings for the
selected programme.
• The current settings are shown in the display.
• Press the button for that option to select other settings.

f Display
• The display shows the settings, estimated remaining time, options, and status messages.
When the appliance is turned on, the default settings in the display will illuminate.
• While the load weight is sensed automatically, the display on the control panel blinks.

Time and Status Display

Description

a Programme Status Indicators

• When a washing programme is running, LED for the active stage will blink, and the LEDs for
the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a
cycle is paused, the active stage LED will stop blinking.

b Estimated Time Remaining

• When a washing programme is selected, the default time for that programme is displayed.
This time will change as options are selected.
• If the display shows --- , then the time will be displayed after the load sensing has detected
the load size. This is normal.
• The time shown is only an estimate. This time is based on normal operating conditions.
Several external factors (load weight, room temperature, incoming water temperature, etc.)
can affect the actual time.

c AI DD
• AI DD M provides the appropriate drum rotation actions after load sensing is completed.

• M is activated when the Cotton programme is selected and operated.

d H lights up when the programme starts and the door is locked.
e f lights up when the appliance is connected to Wi-Fi network at home.
f w lights up when the remote control feature is activated.
 OPERATION 21

Preparing the Wash Load

NOTE
Sort the wash load for best washing results, and • The dashes under the symbol give you
then prepare the clothes according to the symbols information about the type of fabric and the
on their care labels. maximum allowance of mechanical stress.

ENGLISH
Sorting the Clothes
• Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not Checking the Clothes before
wash heavily soiled items with lightly soiled
ones.
Loading
• Colour (White, Lights, Darks): Wash dark or dyed • To help distribute the load evenly during
clothes separately from whites or light colours. spinning, combine large and small items in a
Mixing dyed clothes with light clothes can result load.
in dye transfer or discolouration of lighter • Do not wash single small items. Add 1-2 similar
clothes. items to the load to prevent an out-of-balance
• Lint (Lint producers, Collectors): Wash separately load.
lint producing fabrics from lint collecting fabrics. • Check all pockets to make sure that they are
Lint producers can result in pilling and linting on empty. Items such as nails, hair clips, matches,
the lint collectors. pens, coins and keys can damage both your
appliance and clothes.

Checking the Clothes Care Label

The symbols tell you about the fabric content of
your garment and how it should be washed.

Symbols on the Care Labels

Symbol Wash / Fabric type

• Wash delicates (stockings, underwired bras) in a
• Normal Wash
wash net.
• Cotton, Mixed Fabrics
• Close zippers, hooks and strings to make sure
• Easy Care that these items do not snag on other clothes.

• Synthetic, Mixed Fabrics • Pre-treat dirt and stains by brushing a small

amount of detergent dissolved water onto stains
• Special Delicate Wash to help lift dirt.
• Delicates

• Hand Wash Only

Adding Detergents and
• Wool, Silk
Softeners
• Do not wash
Detergent Dosage
• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and the washing temperature. Use only
22 OPERATION

detergents that are suitable for Drum (front • Minimum load: 1/3 of full load.
load) type washers.
• If too many suds occur, reduce the detergent
amount.
• If too much detergent is used, too many suds Using the Dispenser
can occur and this will result in poor washing
To add detergent dosage to the dispenser:
results or cause heavy load to the motor.
• If you wish to use liquid detergent, follow the 1 Open the dispenser drawer.
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
2 Add the detergent and softener into the
appropriate compartments.
main detergent drawer if you are starting the
wash cycle immediately.
• Do not use liquid detergent if you are using the
Delay End function, or if you have selected Pre
Wash option, as the liquid will dispense
immediately and may harden in the drawer or
the tub.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the load. For best results, avoid
overdosing the detergent. Failing to do so will
cause oversudsing.
• Refer to the label of the clothes, before adding a Main wash detergent compartment
the detergent and choosing the water
• Detergents for the main wash, water
temperature.
softener, bleach and stain remover
• Use only suitable detergents for the respective
type of clothing:
b Pre-wash detergent compartment
- Liquid detergent is often designed for special c Liquid fabric softener compartment
applications, e.g. for coloured fabric, wool,
delicate or dark clothes.
3 Gently close the detergent dispenser drawer
- Powdered detergent is suitable for all types of before starting the cycle.
fabric.
• Slamming the drawer closed may result in
- For better washing results of white and pale the detergent overflowing into another
garments, use powdered detergent with compartment or dispensing into the drum
bleach. earlier than programmed.
- Detergent is flushed from the dispenser at the • Be careful not to get a hand caught in the
beginning of the wash cycle. drawer while closing.
• It is normal for a small amount of water to
NOTE remain in the dispenser compartments at
the end of the cycle.
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
Fabric Softener Compartment
odour.
This compartment holds liquid fabric softener,
• Full load: According to manufacturer’s which is automatically dispensed during the final
recommendation. rinse cycle. Either powdered or liquid fabric
• Part load: 1/2 of the normal amount. softener may be used.
 OPERATION 23

• Pour fabric softener to the maximum fill line. Adding Water Softener
Pouring excessive fabric softener over the
maximum fill line can cause it to dispense too A water softener, such as anti-limescale can be
early, which may stain the clothes. used to cut down on the use of detergent in areas
with high water hardness level.

ENGLISH
• First add detergent, and then the water softener.
Dispense according to the amount specified on
the packaging.

NOTE
• Do not pour fabric softener directly onto the
clothes in the wash drum, doing so will cause
dark staining on the clothes that will be difficult
to remove.
• Do not leave the fabric softener in the detergent
drawer for more than 1 day. Fabric softener may
harden. Softener may remain in the dispenser if
it is too thick. The softener should be diluted if
the consistency is too thick so that it can flow
easily.
• Do not open the drawer when water is being
supplied during the wash.
• Solvents (benzene, etc.) must never be used.

Adding Detergent Tablets

Detergent tablets can also be used when washing.

1 Open the door and put detergent tablets into

the drum before loading the clothes.

2 Load the clothes into the drum and close the

door.

NOTE
• Do not put tablets into the dispenser.
24 OPERATION

Programme Table
Washing Programme

Cotton 40 ℃ (Cold to 60 ℃) Max. Load: Rating

Description Washes normally soiled clothes by combining various drum motions.

Stain Care 60 ℃ (40 °C to 60 ℃) Max. Load 5 kg

Description Washes heavily soiled clothes by combining special drum motions.

Baby Care - Max. Load 5 kg

Description Washes baby clothes with gentle motion and better performance.

Hygiene 95 ℃ Max. Load 3 kg

Description Washes clothes at a high temperature.

Allergy Care - Max. Load 3 kg

Description Helps minimise substances that cause an allergic reaction.

• Use for cotton, underwear, pillow covers, bed sheets, baby wear.

Tub Clean - -

Description This function helps clean the inside of your appliance's tub.

Delicates Cold (Cold to 40 ℃) Max. Load 3 kg

Description Washes machine-washable lingerie, sheer and lacy clothes.

Sportswear 30 ℃ (Cold to 30 ℃) Max. Load 5 kg

Description Washes special garments like sports and outdoor wear.

• Use for water-repellent fabric laminate used on clothing.

Max. Load 3.5 kg (1 down

Duvet Cold (Cold to 40 ℃)
duvet)

Description Washes large items such as bed covers, pillows, sofa covers, etc.
 OPERATION 25

Speed Wash 40 ℃ (Cold to 40 ℃) Max. Load 5 kg

Description Washes small loads of lightly soiled clothes in a short time.

ENGLISH
Rinse+Spin - Max. Load 3 kg

Description Rinses and spins clothes. Use fabric softener if needed.

Download Cycle - -

Description This programme allows you to download a new and special washing programme to
your appliance with a smartphone. The default programme is Cold Wash.

NOTE
• Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing to avoid damage to clothes.
• Select the proper wash temperature and spin speed for the desired programmes.
• Actual water temperature may differ from the declared cycle temperature.
• Neutral detergent is recommended.

Extra Options
*1 This option is automatically inserted in the programme and can not be deselected.

*2 This option is automatically inserted in the programme and can be deselected.

NOTE
• The Delay End option can be selected for every washing programme in the table below.
• The Add Item option can be selected for every washing programme except for the Rinse+Spin
programme in the table below.

Programme Steam Turbo Wash Crease Care

Cotton # #*2 #
Stain Care # # #
Baby Care #*2 # #
Hygiene # # #
Allergy Care #*1 # #
26 OPERATION

Programme Steam Turbo Wash Crease Care

Delicates

Sportswear # #
Duvet #
Speed Wash #*2
Rinse+Spin #

Selectable Maximum Spin Speed

Programme Maximum Spin Speed

Cotton Extra High

Stain Care Extra High

Baby Care Extra High

Hygiene Extra High

Allergy Care Extra High

Delicates Low

Sportswear Extra Low

Duvet Medium

Speed Wash Extra High

Rinse+Spin Extra High

 OPERATION 27

Extra Options and Follow the next steps to customize a

washing programme:
Functions
You can use the extra options and functions to 1 Prepare the clothes and load the drum.
customize the programmes.

ENGLISH
Customizing a Washing 2 Press the Power button.

Programme
3 Add detergent.
Each programme has default settings that are
selected automatically. You may also customize
these settings using these buttons. 4 Select a washing programme.
Wash
Press the Wash button repeatedly until the desired 5 Customize the washing programme (Wash,
soil level is selected. Rinse, Spin, and Temp.) as necessary.
• Soak: for excessively dirty clothes
• Pre Wash: for heavily soiled clothes 6 Press the Start/Pause button.
• Heavy: for normal and heavily soiled clothes
• Normal: for normal soiled clothes Only Using a Spin Function
• Light: for lightly soiled clothes
1 Prepare the clothes and load the drum.

NOTE
• Selectable options will differ depending on the 2 Press the Power button.
selected programme. • Do not select a washing programme and do
not add a detergent.

Rinse
The number of rinses can be selected by pressing 3 Press the Spin button.
the Rinse button. This function is recommended
for people with detergent allergies.
4 Press the Start/Pause button.
Spin
The spin intensity level can be selected by pressing NOTE
this button repeatedly. • If you select the washing programme, you will be
Press the Spin button to select spin speed. unable to select a spin only. If this occurs, press
Power button twice to cycle the machine off and
Temp. back on.
This button selects the wash temperature for the
selected programme.
Press the Temp. button until the desired setting is
lit.
Using Special Options
• Select the water temperature suitable for the
type of load you are washing. Follow the You can customize the programmes by using the
garment fabric care labels for best results. following special options:
Steam
Adding this option helps provide better cleaning
results.
28 OPERATION

TurboWash 2 Select a washing programme and set your

Adding this option reduces the programme time preferred options as desired.
but the similar washing results will be provided.

Crease Care 3 Press and hold the Favorite button for 3

Adding this option reduces wrinkles by steaming seconds to save the favorite programme.
after spin.
How to recall your favorite programme
Recall a customized washing programme that was
NOTE previously saved.
• Selecting this option will tumble the clothes
briefly every few minutes for up to 30 minutes 1 Press the Power button.
after the selected programme finishes. While
this option is running, ENd appears on the
display.
2 Load the clothes into the drum and add
detergents.

Follow the next steps to use a special

3 Press the Favorite button and press the Start/
option. Pause button.

1 Press the Power button.

Using Basic Options

2 Select a washing programme.
You can customize the programmes by using the
following basic options:
3 Change the washing programme (Temp.,
Add Item
Rinse or Spin) as necessary.
You can use this option in order to add or remove
clothes after the washing programme has started.
4 Press the Steam, TurboWash or Crease Care
1 Press the Power button.
button.

5 Press the Start/Pause button. 2 Select a washing programme.

Saving and Recalling your Favorite 3 Press the Start/Pause button.

Programme
Use the Favorite and Save Favorite functions to 4 Press the Add Item button as necessary.
save and recall your favorite washing programmes.
You can customize washing programmes by
adjusting options, if needed. 5 Open the door after it unlocks itself and add or
remove necessary clothing items.

NOTE
• Washing method, number of rinses, spin 6 Close the door and press the Start/Pause
intensity and water temperature etc. can be button.
saved in this customized function.
NOTE
How to save your favorite programme • For safety reasons, the door remains locked
when the water level or temperature inside of
1 Press the Power button.
 OPERATION 29

the drum is high. It is not possible to add clothes • Turning off the power will not reset this function.
at this time. You must deactivate this function before you can
access any other functions.

Delay End

ENGLISH
You can set this function so that the appliance Locking the Control Panel
starts automatically and finishes after a specified
time interval. 1 Turn on the power.

1 Press the Power button.

2 Press and hold the Child Lock button for 3
seconds to activate this function.
2 Select a washing programme. • A beeper will sound, and CL will appear on
the display.
3 Press the Delay End button as necessary.
Unlocking the Control Panel

4 Press the Start/Pause button.

1 Turn on the power.

NOTE 2 Press and hold the Child Lock button for 3

seconds to deactivate this function.
• Except for LED of the Delay End button, all LEDs
on the control panel will be turned off within 20
minutes. This feature may vary depending on
the model purchased.
• The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, clothes
and other factors.
• To cancel the function, the Power button should
be pressed.
• Avoid using liquid detergent for this function.

Settings
Child Lock
Use this option to disable the controls. This
function can prevent children from changing cycles
or operating the appliance.

NOTE
• Once this function is set, all buttons are locked
except the Power button.
• When the controls are locked, [L and the
remaining time are alternatively shown on the
display during the wash while this function is
engaged.
30 SMART FUNCTIONS

SMART FUNCTIONS
LG ThinQ Application notifications on a smartphone. The notifications
are triggered even if the LG ThinQ application is
The LG ThinQ application allows you to off.
communicate with the appliance using a
smartphone.
NOTE
LG ThinQ Application Features • If you change your wireless router, Internet
service provider, or password, delete the
Communicate with the appliance from a registered appliance from the LG ThinQ
smartphone using the convenient smart features. application and register it again.
Remote Start • The application is subject to change for
It allows you to control the appliance remotely appliance improvement purposes without notice
from the LG ThinQ application. to users.
• Functions may vary by model.
Download Cycle
You can download new and special cycles that are
not included in the basic cycles on the appliance.
A variety of specialty cycles specific to the appliance
can be downloaded to the successfully registered Before Using LG ThinQ
appliances. Application
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a 1 Check the distance between the appliance and
new cycle is downloaded. the wireless router (Wi-Fi network).
• If the distance between the appliance and
NOTE the wireless router is too far, the signal
strength becomes weak. It may take a long
• Only one downloaded cycle can be stored on the time to register or installation may fail.
appliance at a time.

2 Turn off the Mobile data or Cellular Data on

Tub Clean Coach your smartphone.
This function shows how many cycles remain
before it is time to run the Tub Clean function.

Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.

Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.

Settings
Allows you to set various options on the appliance
and in the application.

Push Alert
When the cycle is complete or the appliance has
problems, you have the option of receiving push
 SMART FUNCTIONS 31

3 Connect your smartphone to the wireless • If the security protocol of the router is set to
router. WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.

ENGLISH
Installing the LG ThinQ
Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
NOTE install the application.
• To verify the Wi-Fi connection, check that f icon
on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks Using the Appliance Remotely
only. To check your network frequency, contact
Remote Start
your Internet service provider or refer to your
Use a smartphone to control your appliance
wireless router manual.
remotely. You can also monitor your cycle
• LG ThinQ is not responsible for any network operation so you know how much time is left in the
connection problems or any faults, cycle.
malfunctions, or errors caused by network
connection. Using this function
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
1 Put the clothes into the drum.
router. Purchase a Wi-Fi repeater (range • If desired, add bleach or fabric softener to
extender) to improve the Wi-Fi signal strength. the appropriate areas of the dispenser.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network 2 Press the Power button.
environment.
• The network connection may not work properly
depending on the Internet service provider.
3 Press and hold Remote Start button for 3
seconds to enable the remote control function.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
4 Start a cycle from the LG ThinQ application on
your smartphone.
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again. NOTE
• If the firewall on your wireless router is enabled, • Once this function is enabled, you can only start
disable the firewall or add an exception to it. a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
• The wireless network name (SSID) should be a
appliance will wait to start the cycle until it is
combination of English letters and numbers. (Do
turned off remotely from the application or this
not use special characters.)
function is disabled.
• Smartphone user interface (UI) may vary
• If the door has been opened, you can not start a
depending on the mobile operating system (OS)
cycle remotely.
and the manufacturer.
32 SMART FUNCTIONS

Disable this function manually the instructions provided in the LG ThinQ

When this function is activated, press and hold the application.
Remote Start button for 3 seconds.

Using Audible Diagnosis to

Open Source Software Notice Diagnose Issues
Information
Follow the instructions below to use the audible
To obtain the source code under GPL, LGPL, MPL, diagnosis method.
and other open source licenses that have the • Launch the LG ThinQ application and select the
obligations to disclose source code, that is
Smart Diagnosis feature in the menu. Follow
contained in this product, and to access all referred
the instructions for audible diagnosis provided
license terms, copyright notices and other relevant in the LG ThinQ application.
documents please visit https://
opensource.lge.com. 1 Press the Power button to turn on the
LG Electronics will also provide open source code to appliance.
you on CD-ROM for a charge covering the cost of • Do not press any other buttons.
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. 2 Place the mouthpiece of your smartphone
This offer is valid to anyone in receipt of this close to the Power button.
information for a period of three years after our
last shipment of this product. x.
Ma
0 mm
1

Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
3 Press and hold the Temp. button for 3 seconds
or longer while holding the smartphone
NOTE mouthpiece to the Power button until the data
• For reasons not attributable to LGE’s negligence, transfer is complete.
the service may not operate due to external • Keep the smartphone in place until the data
factors such as, but not limited to, Wi-Fi transfer has finished. Time remaining for
unavailability, Wi-Fi disconnection, local app data transfer is displayed.
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
4 After the data transfer is complete, the
diagnosis will be displayed in the application.
depending on where you are located.

NOTE
Using LG ThinQ to Diagnose • For best results, do not move the smartphone
Issues while the tones are being transmitted.

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
 MAINTENANCE 33

MAINTENANCE

WARNING

ENGLISH
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.

Cleaning After Every Wash Cleaning the Exterior

Proper care of your appliance can extend the
What to Clean service life.
Always remove items from the washing machine as
Exterior
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour • Immediately wipe off any spills.
transfer, and odour. • Wipe with a damp cloth and then again with a
• After the wash cycle is finished, wipe the door dry cloth ensuring there is no moisture in
and door seal to remove any moisture. cabinet joints or crevices.
• Leave the door slightly open to dry the drum. • Do not press on the surface or the display with
sharp objects.
• Wipe the appliance with a dry cloth to remove
any moisture.
Door
• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.

WARNING
• Do not attempt to separate any panels or
disassemble the appliance. Do not apply any
sharp objects to the control panel in order to
operate the appliance.

WARNING Cleaning the Appliance

• Leave the door open to dry inside of the Periodically
appliance only if the children are supervised at
home. Tub Clean
This is a programme to help clean the inside of the
appliance by soaking, washing, rinsing and
spinning.
34 MAINTENANCE

Run this function once a month (or more often if appliance. Clean the inlet filter every six months or
needed) to reduce build-up of detergent and so, or more often if the water is very hard or
softener and other residue. contains traces of limescale.
• If there is a bad smell or mildew inside the • Turn off the water supply taps to the appliance if
appliance, run this function once a week for 3 the appliance is to be left for a certain period of
weeks in addition to the regularly prompted time (e.g. holiday), especially if there is no floor
intervals. drain (gully) in the immediate vicinity.
• 1E error message will be displayed on the
NOTE control panel when the water is not entering the
• The tcL message will be displayed to alert to the detergent drawer.
recommendation of operating this function.
1 Turn off the power and the water tap and then
unscrew the water inlet hose.
1 Remove any clothing or items from the
appliance and close the door.

2 Open the dispenser drawer and add anti

limescale powder to the main wash
compartment.
• Tablets can be placed directly into the drum
as an alternative to powder.
2 Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
3 Close the dispenser drawer slowly. tooth brush.

4 Turn on the power, and then select the Tub

Clean.

5 Press the Start/Pause button to start.

6 Leave the door open to dry the inside of the

appliance completely.
• When the inside of the appliance is not dried
completely, it may cause a bad smell or
mildew. Cleaning the Drain Pump Filter
and Performing an Emergency
WARNING Water Evacuation
• Leave the door open to dry inside of the
appliance only if the children are supervised at The drain filter collects threads and small objects
home. that may have been accidentally left in the clothes.
Make sure that the filter is clean every six months
to ensure smooth running of your appliance.
Allow the water to cool before cleaning the drain
Cleaning the Water Inlet Filter pump filter. Open the door in an emergency or
perform an emergency water evacuation.
The water inlet filter collects lime or any sediment
that may be in water that is supplied to the 1 Unplug the appliance.
 MAINTENANCE 35

2 Open the cover cap and pull out the drain tube. Cleaning the Dispenser Drawer
Detergent and fabric softener can build up in the
dispenser drawer. Liquid detergents can remain
under the dispenser drawer and not dispense

ENGLISH
completely. Remove the drawer and inserts and
check for build-up of cleaning products once or
twice a month.

1 Remove the detergent dispenser drawer by

pulling the drawer straight out until the drawer
stops.
• Then gently pull the drawer outward while
3 Remove the drain plug from the drain tube first pressing hard the disengage button.
a, and then drain the water. Then slowly
unscrew the drain pump filter b to drain the
remaining water and then proceed to remove
any debris or objects from the filter.

2 Remove the build-up of detergent and

softener.
• Rinse the drawer and the components of the
drawer with warm water to remove the
build-up from detergent and softener. Use
only water to clean the dispenser drawer.

3 To clean the drawer opening, use a cloth or

small, non-metal brush to clean the recess.
4 After cleaning the drain pump filter, carefully • Remove all residue from the upper and
reinsert the filter and screw the drain cap back lower parts of the recess.
in clockwise carefully to avoid cross threading
and leakage. Reinsert the plug back into the
drain tube and place the tube into its holder. 4 Wipe any moisture with a dry towel or cloth
after cleaning.

5 Close the cover cap.

5 Reassemble the components of the drawer to
the proper compartments and insert the
CAUTION detergent dispenser drawer.
• Be careful when draining, as the water may be
hot.
• Run the drum cleaning programme once a
month (or more often, as needed) to remove
excess detergent and other debris.
36 TROUBLESHOOTING

TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. It is recommended to read the tables
carefully below in order to save your time and money that may cost for calling to LG Electronics service
centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the following
tables before calling to LG Electronics service centre.

Error Messages
Symptoms Possible Cause & Solution

1E Water supply is not adequate in that location. Water does not enter
INLET ERROR appliance or it enters slowly.
• Check another tap in the house.
Water supply tap is not completely open. Water does not enter the
appliance or it enters slowly.
• Open fully tap.

Water supply hose(s) are kinked.

• Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

• Check and clean the inlet valve filter after turning off the taps and
removing the hose connections to the washing machine.

UE The appliance has a system which detects and corrects the unbalance of
UNBALANCE ERROR the appliance.
• The clothes may be too wet at the end of the cycle, rearrange the load to
allow proper spinning. Close the door and press Start/Pause button. It
may take a few moments before the appliance begins to spin. The door
must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the
spin cycle altogether if individual heavy articles (e.g. bath mat, bath
robe, etc.) are loaded.
• Add 1 or 2 similar items or smaller articles of clothes to help balance the
load. Close the door and press Start/Pause button. It may take a few
moments before the appliance begins to spin. The door must be locked
before spin can be achieved.
 TROUBLESHOOTING 37

Symptoms Possible Cause & Solution

OE Drain hose is kinked or clogged. Water in the appliance does not drain
WATER OUTLET ERROR or drains slowly.
• Clean and straighten the drain hose.

ENGLISH
The drain filter is clogged.
• Check and clean the drain filter.

dE dE1 dEz dE4 Door sensor malfunctions.

DOOR ERROR • Please call LG service centre. You can find your local LG service centre
phone number in the warranty card.

tE This is a control error.

CONTROL ERROR • Unplug the power plug and call for service.

LE Over load in motor.

MOTOR LOCKED ERROR • Let the appliance wait for 30 minutes until the motor is cooled down and
then, restart the cycle.

FE Water overfills due to a possible faulty water valve.

OVERFLOW ERROR • Close the water tap. Unplug the power plug. Call for service.

PE Water level sensor malfunctions.

PRESSURE SENSOR • Close the water tap. Unplug the power plug. Call for service.
ERROR

vs Vibration sensor malfunctions.

VIBRATION SENSOR • Call for service.
ERROR

FF Is supply/drain hose or drain pump frozen?

FROZEN FAILURE • Supply warm water into the drum in order to unfreeze the drain hose and
the drain pump. Cover the supply hose with wet and warm towel.

AE Water leaks.
WATER LEAKAGE • Call for service.

PF Power failure or inadequate electrical service may have occurred during

POWER FAILURE operation.
• Press the Start/Pause button to restart the cycle.

Noises You Might Hear

Symptoms Possible Cause & Solution

Rattling and clanking Foreign objects, such as keys, coins, or safety pins may be in the drum.
noise
• Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
38 TROUBLESHOOTING

Symptoms Possible Cause & Solution

Thumping sound Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.

The clothes may be out of balance.

• Pause the programme and redistribute the clothes after the door unlocks.

Vibrating noise Package materials are not removed.

• Remove package materials.

The clothes may be unevenly distributed in the drum.

• Pause the programme and redistribute the clothes after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance instruction to adjust the levelling of the
appliance.

Floor not rigid enough.

• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.

Operation
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.

Drain pump filter cap is not fitted correctly.

• Refit the drain pump filter.

Appliance does not Control panel has powered off due to inactivity.
operate.
• This is normal. Press the Power button to turn the appliance on.

Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off.

• Turn the water supply tap completely.

Controls are not set properly.

• Make sure that the programme is correctly set. Close the door and press
the Start/Pause button.
 TROUBLESHOOTING 39

Symptoms Possible Cause & Solution

Appliance does not Door is open.

operate.
• Close the door and make sure that nothing is caught under the door
preventing it from closing completely.

ENGLISH
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the programme where it stopped once power is restored.

Control needs to be reset.

• Press the Power button, then reselect the desired programme and press
the Start/Pause button.

Start/Pause was not pressed after a programme was set.

• Press the Power button, then reselect the desired programme and press
the Start/Pause button. The appliance is turned off if the Start/Pause
button is not pressed within a certain time.

Extremely low water pressure.

• Check another tap in the house to make sure that household water
pressure is adequate.

Appliance is heating the water or making steam.

• The drum may stop operating temporarily during certain cycles, while
water is safely heated to a set temperature.

Appliance stops for a A motor protection device has been activated to prevent overheating of
few minutes and then the motor.
restarts. • This is normal. If the motor protection device activates, the appliance will
stop for a few minutes and then start again.

Buttons may not The Child Lock option is activated.

function properly.
• Deactivate the Child Lock option if necessary.

Door does not open. The door cannot be opened for safety reasons once the appliance starts.
• This is normal. You can safely open the door after H turns off.

Appliance is not filling Inlet filter clogged.

properly. • Make sure the inlet filters on the fill valves are not clogged.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Insufficient water supply.

• Make sure that both hot and cold water taps are turned on all the way.

Hot and cold supply hoses are reversed.

• Check supply hose connections.
40 TROUBLESHOOTING

Symptoms Possible Cause & Solution

Appliance does not Kinked drain hose.

drain water.
• Ensure that the drain hose is not kinked.

Drain located higher than 1 m above the floor.

• Make sure that the drain hose is no higher than 1 m above the bottom of
the appliance.

Detergent is not Too much detergent is used.

dispensed completely
• Follow the guidelines provided by the detergent manufacturer.
or not dispensed at all.
Drain Pump Filter may be blocked.
• Clean the Drain filter.

Cycle time is longer The load is too small.

than usual.
• Add more items to allow the appliance to balance the loads.

Heavy articles are mixed with lighter items.

• Always try to wash articles with similar weight in order to allow the
appliance to evenly distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled.
Cycle end is delayed Unbalance is detected or suds removing programme is on.
• This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.

Performance
Symptoms Possible Cause & Solution
Poor stain removal Previously set stains.
• Articles that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.

Staining Bleach or softener is dispensed too soon.

• Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
• Close the detergent dispenser slowly.

Bleach or softener was added directly to the clothes in the drum.

• Always use the detergent dispenser to ensure that bleach or softener is
properly dispensed at the right time in the programme.
 TROUBLESHOOTING 41

Symptoms Possible Cause & Solution

Staining Clothes were not properly sorted.

• Always wash dark colours separately from light colours and whites to
prevent discoloration.

ENGLISH
• Never wash heavily soiled items with lightly soiled items.

Wrinkling Appliance is not unloaded promptly.

• Always remove items from the appliance as soon as the programme is
complete.

Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.

Hot and cold water supply hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the supply hose
connections.

Spin speed may be too high.

• Set the spin speed to suit the garment type.

Odour
Symptoms Possible Cause & Solution
Musty or mildewy Inside of drum is not cleaned properly.
odour in appliance
• Run the Tub Clean function regularly.
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.

If the detergent dispenser is not cleaned regularly, odours can occur

from mold or foreign substances.
• Remove and clean the detergent dispenser, especially the top and bottom
of the dispenser’s opening.

Wi-Fi
Symptoms Possible Cause & Solution
Your home appliance The password for the Wi-Fi that you are trying to connect to is incorrect.
and smartphone are
• Find the Wi-Fi network connected to your smartphone and remove it, then
not connected to the register your appliance on LG ThinQ.
Wi-Fi network.
42 TROUBLESHOOTING

Symptoms Possible Cause & Solution

Your home appliance Mobile data for your smartphone is turned on.
and smartphone are
• Turn off the Mobile data of your smartphone and register the appliance
not connected to the
using the Wi-Fi network.
Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.

The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.