FACULTY OF INFORMATION MANAGEMENT

IMD 162
(INFORMATION TECHNOLOGY APPLICATION IN INFORMATION AGENCIES)

GROUP ASSIGNMENT
( COMPARISON REGARDING ON THE USES OF TECHNOLOGIES IN THE LIBRARY )

GROUP :
JIM1102A

PREPARED FOR :
MADAM SITI HAJAR BINTI BAHARIN

PREPARED BY :

NAME STUDENT ID

NOR ELISYA NAZIRAH BINTI MOHD 2022593023

YUSNIZAN

NUR HAZIRAH BINTI ZULHIZAM 2022355675

SITI ROBIATUL ADAWIAH BINTI SADALI 2022966577

NUR ABIDAH BINTI ABDUL HALIM 2022966589

NUR ALYA QAISARA BINTI AHMAD 2022597979

KAMAL
 TABLE OF CONTENTS
ABSTRACT 3

ACKNOWLEDGEMENT 4

LIST OF ABBREVIATIONS 5

LIST OF FIGURES AND TABLES 6

INTRODUCTION OF UUM LIBRARY 7

1.1. OVERVIEW OF THE LIBRARY 7
1.2. LOGO 8
1.3. MOTTO 8
1.4. VISION 8
1.5. OBJECTIVES 8
1.6. SERVICES 8
1.7. ACTIVITIES 10
1.8. DEPARTMENTS 14
1.9. ORGANIZATIONAL STRUCTURES 14

2. TECHNOLOGIES IN THE UUM LIBRARY 15

3. INTRODUCTION OF UiTM LIBRARY 18

3.1 OVERVIEW OF THE LIBRARY 18

3.2 LOGO 18

3.3 VISION 19

3.4 MISION 19

3.5 OBJECTIVE 19

3.6 SERVICES 19

3.7 ACTIVITIES 22

3.8 DEPARTMENT 25

3.9 ORGANIZATIONAL STRUCTURE 26

4. TECHNOLOGIES IN UiTM LIBRARY 26

5. LIMITATION AND RECOMMENDATION 29

CONCLUSION 31

REFERENCES 32
ABSTRACT

The purpose of this assignment is to compare the uses of technologies in two libraries,
Sultanah Bahiyah Library at University Utara Malaysia, Sintok, Kedah, and Tun Abdul Razak
Library in University Teknologi Mara, Shah Alam, Selangor. For example, this study
examines differences in how librarians provide services, activities carried out, library
technology, and others. With this difference, students can identify that each library has
different services and technologies. In conclusion, the findings of this study can help
students and other researchers to find out the comparison between the libraries.
ACKNOWLEDGEMENT

First and foremost, all praise and thanks to Allah and his blessing for completing this
assignment. We thank God for all of the opportunities, trials, and strength that have been
given to our group members to complete this assignment. Our heartfelt thanks to the holy
Prophet Muhammad (Peace be upon him), whose way of life has served as a continuous
source of guidance for us.

Next, we would like to express our appreciation to Madam Siti Hajar Binti Baharin,
our lecturer, because without her advice our work could not have been completed in such a
detailed way. She always gives us encouragement and advice on how to complete our
assignments so that the outcome that has been done will lead to successful results.It has
been a great pleasure and honour to have her as our lecturer.

Finally, I'd like to thank my group members, Nor Elisya Nazirah Binti Mohd Yusnizan,
Nur Hazirah Binti Zulhizam, Siti Robiatul Adawiah Binti Sadali, Nur Abidah Binti Abdul Halim
and Nur Alya Qaisara Binti Ahmad Kamal who is always assigned to do this group
assignment. This assignment cannot be completed without your help and cooperation.
LIST OF ABBREVIATIONS

PSB UUM Perpustakaan Sultanah Bahiyah, Universiti

Utara Malaysia

UUM Universiti Utara Malaysia

BSD Business Development Department

UPSB Uniutama Property Sdn Bhd

YPPM Yayasan Pembangunan Pondok Malaysia

MyKM My Knowledge Management

Libguide Library guide

PTAR Perpustakaan Tun Abdul Razak

(e-ILC) Information literacy skill class

LIST OF FIGURES AND TABLES

Figure:
➢ Figure 1 : Logo of Universiti Utara Malaysia
➢ Figure 2 : Example of a fine price list
➢ Figure 3 : Sultanah Bahiyah Library opening hours during semester
➢ Figure 4 : Sultanah Bahiyah Library opening hours during semester break
➢ Figure 5 : Sultanah Bahiyah Library (PSB) staff members participated in the
collaborative activity of repairing 12 study tables
➢ Figure 6 : Journal publishing workshops assist researchers in producing the best
writing potential
➢ Figure 7 : Volunteers from PSB have offered assistance to UUM students from
flood-affected areas in Baling, Kedah
➢ Figure 8 : PSB organised a briefing session as well as fire and emergency prevention
training
➢ Figure 9 : The Malaysia Pondok Development Foundation has donated book to the
library
➢ Figure 10 : The organizational structure in Sultanah Bahiyah Library
➢ Figure 11 : Self-checking machines
➢ Figure 12 : Computer terminals
➢ Figure 13 : Book return box/vending machine
➢ Figure 14 : Photocopies and printing
➢ Figure 15 : Logo of UiTM Shah Alam Library
➢ Figure 16 : Circulation counter services
➢ Figure 17 : Information literacy skills class (e-ILC)
➢ Figure 18 : Book delivery services
➢ Figure 19 : PTAR service hours
➢ Figure 20 : PTAR open day
➢ Figure 21 : UiTM ICT conference 2022
➢ Figure 22 : Speed reading demonstration technique by chief librarian
➢ Figure 23 : PTAR was selected as a research location by Universitas Indonesia
researches
➢ Figure 24 : BKRP Digital Filling System Result of Partnership Expertise of UiTM
Librarians and Ministry of Health Malaysia
➢ Figure 25 : The organizational structure in PTAR
➢ Figure 26 : Computer labs
➢ Figure 27 : RFID Detection Security Gate

Table:
➢ Table 1 : Limitation of UUM Library and UiTM Library
➢ Table 2 : Recommendation of UUM Library and UiTM Library
IN TRODUCTION OF UUM LIBRARY

1.1. OVERVIEW OF THE LIBRARY

Sultanah Bahiyah Library of Universiti Utara Malaysia

Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (PSB UUM) is a

Malaysian academic library that was founded on July 1, 1984, when the
University was established by the government in February of that year. During
its early stages of development, it was housed on a temporary campus in
Jitra, Kedah, and served UUM students with an expanding collection and
materials. Following the completion of the UUM Sintok campus in September
1990, the library relocated to its current location and began to offer more
advanced or exclusive collections and services based on academic needs.
The building, which could originally accommodate more than 1000 users at
once, has been expanded with the addition of a new building.

PSB UUM currently has more than 1.2 million different materials in its
collection, with more than 100,000 items circulated each year. It was also
aided by the acquisition of digital items in a variety of subjects that
accommodate learning and teaching subjects in UUM, which has over 1
million titles. The library was named after the late Sultanah of Kedah, Her
Royal Highness Almarhumah Tuanku Hajjah Bahiyah binti Almarhum Tuanku
Abdul Rahman, and it was officially opened on September 21, 1999, by the
late Sultan of Kedah, His Royal Highness Almarhum Al-Sultan Almu'Tasimu
Billahi Muhibbuddin Tuanku Alhaj Abdul Halim Muad
1.2. LOGO

Figure 1 : Logo of Universiti Utara Malaysia

1.3. MOTTO

Knowledge, Virtue, Service

1.4. VISION

Vision of the Sultanah Bahiyah Library is to be an outstanding library that

serves to fulfil university scholarship.

1.5. OBJECTIVES

The Objective of Sultanah Bahiyah Library is to provide information services

that support university scholarship.

1.6. SERVICES

1.Reservation
WebOPAC can be used to make book reservations. Search the WebOPAC
for books and reserve or request them if they are available. eQuip allows
users to check the status of their reservations. If the item is available, the
status will be ready to pick up. As a notification, the user will receive an
email. The items will be reserved for the user for four days and can be
picked up at the Customer One Stop Center. If it is not collected on time,
the item will be returned to the shelves.

2.Borrowing
Your staff/student ID card also serves as your library card, and you can
borrow books and other items from the Self Check Machines strategically
placed throughout the campus. Alternatively, you can take the book to any
available counter and manage your borrowing process with the assistance
of their friendly staff.
3.Returning
Borrowed books can be returned to the Customer One Stop Center or the
book drop machine. To avoid a fine, users must return the items before or
on the due date. As a reminder, the system will send an email two weeks
before the due date.

Figure 2:Example of a fine price list

4.Reservation of rooms
Study areas are available on all levels throughout the library. The library
has a variety of study spaces to accommodate your learning style, whether
you need a computer, a carrel, a quiet study room, or a group discussion
area. Except for certain study areas that must be reserved in advance,
most study seats are available on a first come, first served basis. This
includes the Personal Carrel Room and the Discussion Room.

5.Services for alumni/staff

As an academic library that focuses on delivering materials that support
academic learning, teaching, and research to UUM patrons, they also
welcome members of the general public, secondary education institutions
such as schools, matriculation centres, vocational, training centres,
government or private departments, higher education institutions,
children's, and interested individuals to the library. Everyone is welcome to
come to Perpustakaan Sultanah Bahiyah, UUM Campus, and use our
books, journals, and other materials for study, reference, or research
purposes.
6.Services hours
This is services hours of Sultanah Bahiyah Library during semester
and during semester break ;

Figure 3:Sultanah Bahiyah Library opening hours during semester

Figure 4:Sultanah Bahiyah Library opening hours during semester break

1.7. ACTIVITIES

There are a few activities that have been done by UUM Sultanah Bahiyah
Library such as :

i) Manage to carry out reading desk repair tasks for the benefit of users.

Figure 5

A total of ten Sultanah Bahiyah Library (PSB) staff members participated in

the collaborative activity of repairing 12 study tables in the PSB Foyer. The
goal of this project is to keep users comfortable.

All of the tables outside the PSB building have been affected by
environmental factors such as weather, resulting in the surface of the table
becoming dirty and dull, as well as some minor damage. This situation, to
some extent, creates an uncomfortable and unwelcoming environment for
Universiti Utara Malaysia (UUM) students and PSB users in particular.

ii) Journal publishing workshops assist researchers in producing the best

writing potential.
 Figure 6

On 14 August 2022, the workshop "Where to Publish: A Guide to Finding the

Right Journal for Your Publication" was held at Computer Laboratory 2,
Additional Building, Sultanah Bahiyah Library (PSB).

This PSB-organized workshop brought Dr. Benny Ang, a Platform Consultant

from ScienceDirect Elsevier, Southeast Asia, to share a variety of useful
information with the attendees.

Dr. Benny holds a Ph.D. in Pharmacology and Toxicology and has published
as many as 19 refereed articles in high-impact journals in the Q1 and Q2
quartiles. He now has an H-index of 11 as well. Dr. Benny was also a
university lecturer before joining Elsevier's ScienceDirect.

iii) Volunteers from Sultanah Bahiyah Library have offered assistance to uum
students from flood-affected areas in Baling Kedah.

Figure 7
A total of 7 volunteers visited Kampung Padang Empang, Kupang to greet
one of the University students Utara Malaysia (UUM) whose house was also
affected and damaged due to the flash flood disaster that day, as part of the
Baling Flood Disaster Relief Community Service Program organised by
BAKAL, the Sultanah Bahiyah Library (PSB), and the UUM Management
Museum on July 27, 2022. Tuan Haji Mohd Fairus Abd Majid, Manager of
Universiti Utara Malaysia's Management Museum, is leading this community
service mission (UUM).

iv) The Sultanah Bahiyah Library organised a briefing session as well as fire
and emergency prevention training.

Figure 8

On September 15, 2022, the Sultanah Bahiyah Library (PSB) successfully

held a fire and emergency briefing and training (Fire Drill). This training
includes all PSB citizens, Strategic and Business Development Department
(BSD) employees, Unifilm Studio UUM employees, Uniutama Property Sdn
Bhd (UPSB) employees, and PSB users.

The primary goal of this briefing and training is to remind and expose all UUM
citizens, particularly PSB citizens, to self-rescue procedures and fire
extinguisher procedures in the event of an emergency involving a fire at home
or at work.

v) The Malaysia Pondok Development Foundation has donated books to the

library.
 Figure 9

On 17 February 2022, a brief ceremony was held at ISRA Corner

(International Shari'ah Research Academy) Level 2, Sultanah Bahiyah Library
(PSB) Additional Building for the donation of books published by Yayasan
Pembangunan Pondok Malaysia (YPPM).
Mr. Salleh Hudin, representing PSB, was pleased to accept the donation of
books from Dato' Dr. Mashitah Ibrahim at the handover ceremony. Before
being placed in the General Collection as a reference resource for Universiti
Utara Malaysia (UUM) residents in the future, all of the books in question will
be managed and processed by the Knowledge Resource Development Unit,
PSB Knowledge Resource Division.

1.8. DEPARTMENTS

The departments in Tunku Tun Aminah Library are divides into 7 departments
ad each of the departments are divided into a few unit such as :

- Management Services Department

- User Service Division
- Information System Department
- University Archive Division
- Management Museum Department
- Knowledge Resource Department
- Scholarly Communication and Information Services Department
1.9. ORGANIZATIONAL STRUCTURES

This is organizational structures of the organization in Sultanah Bahiyah

Library

Figure 10
2. TECHNOLOGIES IN THE UUM LIBRARY

Sultanah Bahiyah Library at Universiti Utara Malaysia has 3 types of technology

services namely hardware, software and online.

2.1 Hardware
2.1.1 Self-Checking Machines
● Use these machines to acquire library books and verify your checking
account, strategically located within the library premises.

Figure 11
2.1.2 Computer Terminals
● Computer terminals for public use have been made available to users
who need to surf the Internet or do their academic work. They are
located in the Learning Common, Level 2 (First Floor) PSB New
Building, and are awarded on a first-come, first-served basis.

Figure 12

2.1.3 Book Return Box/Vending Machines

● You can use these vending machines to return your books, which are
located on Level 2 (First Floor) PSB New Building, Level 1, PSB Main
Building (near Auditorium 1), and in your faculties.

Figure 13
 2.1.4 Photocopies and Printing
● In order to offer you a quality printing service, the library provides you
with 2 photocopies located in these areas:
➢ Serial collection on the third level of the main PSB building
➢ Special collection & media on the 3rd floor (2nd floor) of the
new building

Figure 14

2.2 Software
2.2.1 Internet Network and WiFi
● All parts of the library rooms are WiFi-free and available to all UUM
patrons, as most areas of the UUM campus are WiFi-free. You log into
the network using the guest account or your own account with the
UUM portal identifier. Library patrons can also use the landline port to
connect the network in a specific area to the Internet
2.2.2 Open Access Resources
● Outstanding resources that are freely available to all users and edited
by a third-party organization in a variety of fields and materials.
2.2.3 Plagiarism Detection
● Be sure to check your academic work for plagiarism, as it is
mandatory for those who have completed their proposals, theses,
dissertations and research papers.
2.2.4 eResources
● A collection of online subscription databases providing up-to-date
information on various university subjects, particularly e-books and
e-journals.
2.2.5 Library Collections
● Basic and traditional collections on various subjects such as books,
reports, theses, publications, serials, archives, etc.
 2.2.6 Google Scholar
● This provides an easy way to search a wide range of scholarly
literature either online or in online libraries; from many disciplines and
sources, including articles, theses, books, abstracts and court
opinions, academic publishers, professional organizations, online
repositories, universities, and other websites. It indexes all of these
items, including selected web pages that are considered "scholarly".

2.3 Online
2.3.1 Online chat with librarian
● If you cannot get into the Library or maybe if you can, but you do not
need to speak to someone in person, you may use any of their online
assistance offerings which include online chat and email.
2.3.2 Social media platforms
● Librarians use social media platforms to upload pictures of activities
carried out, library improvements and others. Among the social media
platforms used are:
➢ Facebook
➢ Instagram
➢ Twitter
3. INTRODUCTION OF UiTM LIBRARY

3.1 OVERVIEW OF THE LIBRARY

Tun Abdul Razak Library (PTAR)

After opening the RIDA Training Hall in Jalan Othman, Petaling Jaya, in 1956,
the UiTM Library was established. Initially known as the RIDA Library, it included
readings for courses like accounting, bookkeeping, and prerequisites. to take the
LCC Exam, which is offered by the London Chamber of Commerce. The ITM Library
relocated to a permanent structure in 1972, a four-story structure on the main
campus in Shah Alam.

To cover both digital services for users and the overall management of
libraries, a total of 43 digital library initiatives have been presented. Up until
September 2021, the library will have 1,936,631 copies of its collection, which
consists of books, bound periodicals, media items, e-books, and e-journals. The
management of the internal library has been entirely automated.

3.2 LOGO

This is logo of UiTM Shah Alam Library (PTAR).

Figure 15
3.3 VISION

To establish UiTM as a globally renowned university of science, technology,

humanities and entrepreneurship.

3.4 MISION

To lead the development of agile, professional bumiputeras through

state-of-the-art curricula and impactful research.

3.5 OBJECTIVE

To enhance the knowledge and expertise of bumiputeras in all fields of study

through professional programmes, research work and community service based on
moral values and professional ethics.

● To empower the delivery of UiTM's library services as a centre of information

excellence that always remains relevant and respected.
● To serve comprehensive, up to date and relevant knowledge and resources in
various physical and virtual formats.
● To provide a conducive environment and facilities for teaching, learning and
research matters.
● To develop the latest information technology and communication facilities
based on customer needs.
● To strengthen human capital through Budaya PERDANA for PUiTM
communities.
● To enrich relations and cooperation with external organisations in industrial
networks.
3.6 SERVICES

3.6.1 Circulation counter services

The Client Services Division is in charge of providing users with
services that effectively address their needs, guarantee their pleasure,
and give them access to the most recent information. The services
offered to users include transactions for library items (loan, return,
renew, reserve), delivery of documents and interlibrary loans,
registration of library users (internal and external), and services for
finding lost library materials.

Figure 16
3.6.2 Information literacy skill class (e-ILC)

Online information literacy class (e-ILC) is a user education

programme conducted via online to UITM researchers, academicians and
students. Participants in the e-ILC will learn how to use library resources to
find research materials efficiently.

Depending on the modules chosen, the session will be performed

hands-on for two to three hours. It is encouraged for professors to set up the
session for the students, especially for those who are conducting literature
searches for their research. The audience's needs or our requests will
determine the content's richness and scope. They will also take requests from
people or groups into consideration.
 Figure 17
3.6.3 Book delivery services

This service will deliver the requested book to a doorstep.This service

is open to all UiTM staff and students in UiTM Shah Alam. Subject to eligibility
loan. Step by step to use the services is :
1. Search book in OPAC (https://library.uitm.edu.my/opac.html). Use
Student ID Number and Passport Number. Only students with active
status are allowed to access OPAC. Only Open Shelve books are
allowed for this service.
2. Fill up this form (https://bit.ly/pinjamanbuku). Only students with active
status are allowed to borrow books. Users may opt to choose a
delivery method (self-pick up/by hand within campus area) or courier.
3. Requests will be processed based on working days except
weekend/public holiday. Users will be notified via email for
successful/unsuccessful requests.
4. Users are responsible to return the library books before the loan
period expires and understand the late fines charges for students /
salary deductions (staff) that will be imposed.
5. Contact on Chat with Librarian https://ptar.uitm.edu.my/libchat/or call
03-55443716 for more details.
 Figure 18

3.6.4 PTAR service hours

This is PTAR services hour for main library :

Figure 19
3.7 ACTIVITIES

i) PTAR open day

Figure 20

The annual Library Open Day programme is crucial to the library

because it provides an opportunity to Reach (meet with patrons), Read
(disseminate the most recent material and carry out information literacy
activities), and Relate (identifying the wishes and needs of customers
regarding library activities).

To demonstrate the library's gratitude, excitement, and joy in

reconnecting with and approaching its customers, who are primarily students,
lecturers, and administrators, a range of intriguing activities have been
planned. Vice Chancellor of UiTM, YBhg. Professor Datuk Ts. Dr. Hajah
Roziah Mohd Janor, will preside over the Library Open Day programme.

ii) UiTM ICT conference 2022

Figure 21
 The UiTM ICT Conference 2022, with the topic "Embracing Digital
Learning Transformation," will be held on November 22 and 23, 2022
(Tuesday and Wednesday), in the Auditorium of the Tun Abdul Razak Library
(PTAR), UiTM Shah Alam.
An application directed at all UiTM Citizens and Citizens of Public
Institutes of Higher Education (IPTA), Colleges, or Study Centers was used to
conduct the 2-day UiTM ICT Conference 2022 in its entirety.

iii) Speed reading demonstration technique by chief librarian.

Figure 22

Twelve staff members from the Islamic Affairs Division at UiTM who
attended Module Package B at PTAR this morning were given a
demonstration of the speed reading technique by the chief librarian at UiTM.
Deputy Head Senior Librarian Mrs. Hani Liza Norfin and Senior Librarian Mrs.
Siti Salwa A. Rahman, who served as the program's instructors, also provided
assistance to him.
Speed ​Reading is a quick reading technique. Both visual and
individual cognitive abilities are needed for this competence when reading.
When reading is finished, people will react to two processes: how quickly the
reading was done and how well they understood the material. Speed reading
helps the reader keep track of the reading material in front of him at a glance
while also understanding what is being.
iv) PTAR was selected as a research location by Universitas Indonesia
researchers.

Figure 23

PTAR, Shah Alam has been chosen as a research site in the field of
information management by a total of five researchers from the University of
Indonesia. The two studies are "The Impact of COVID-19 Pandemic on
Academic Libraries in Indonesia and Malaysia: Services Policy and Model"
and "Information Needs and Seeking Behavior of Undergraduate Students in
Indonesia and Malaysia in Times of COVID-19 Pandemic."

In order to better manage academic libraries during the Covid-19

pandemic, UiTM Head Librarian YBrs. Mr. Jamalludin bin Hj. Sulaiman, Chief
Deputy Librarian, Tuan Ts. Mr. Azizi bin Hj. Jantan, Head of Corporate &
Collaboration Division, Mrs. Shahidatul Akhmam binti Rambeli, and Mr. Mohd
Izwan bin Salim have spent time sharing knowledge and experience.

v) BKRP Digital Filing System Result of Partnership Expertise of UiTM

Librarians and Ministry of Health Malaysia.

Figure 24
 Senior Librarian Tuan Hj. Ahmad Faizar bin Jaafar and Chief Assistant
Senior Director YBrs. Encik Yusri bin Yusuf, both headquartered in Putrajaya
at the Ministry of Health Malaysia, attended a handing ceremony for the
BKRP Digital Filing System.
Senior Assistant Director Dr. Tan Hun Yee and Senior Librarian Mr. Mohd
Izwan bin Salim were also present. .

A record repository system called BKRP Digital Filing System houses

important papers in digital form. The BKRP Digital Filing System was created
primarily to make information more accessible, quick, and effective. Because
there are more actual documents than ever before, it also aids in reducing
storage space.

3.8 DEPARTMENT

Tun Abdul Razak Library has divided into 5 department which is :

● library transformation and governance department
● university reference resource department
● library services department
● digital library department
● university archives department

3.9 ORGANIZATIONAL STRUCTURE

This is organizational structure of organization in PTAR :

Figure 25
4. TECHNOLOGIES IN UiTM LIBRARY

The technology that the UiTM library provides consists of hardware, software, and
online.

4.1 Software
4.1.1 Opac
● Opac contains all the item records that everyone can easily find and
allows users to access the library collection.
4.1.2 My Knowledge Management (MyKM)
● MyKM is a website that provides complete information search,
categorization and personalization services that allow users to search
for the information from a single, logical point of access.
4.1.3 Research Consultation
● Research consultation UITM library is for users to make a reference
and consultation with a librarian.
4.1.4 Google Scholar
● UITM library make user easily access with connecting google scholar
and making sure user find articles that UITM library subscribes.

4.2 Hardware
4.2.1 Computer
● PTAR also provide a computer labs for user to be book for a class
session or if user need to submit and booking form to the library
officer. Location in level 3.

Figure 26:Computer labs

4.2.2 RFID Detection Security Gate

● A creative approach to developing library systems provided flexibility
and value, which enhanced system functionality and increased
operational effectiveness for PTAR library.
 Figure 27

➢ Enhanced 3-Dimensional detection

➢ Built-in patron counter
➢ Audible and visible alarm
➢ Displays item ID and title

4.2.3 Scanning and Printing services

● PTAR library provide scanning and printing machines for user in
specific areas:
➢ Scanning services is free and user need to bring their own
removeable disk, located at Koleksi Akses Terhad Room level
3.
➢ Printing services located photocopying Room level 4.

4.3 Online
4.3.1 Live chat with librarian
● In order to assist and help user with every questions about services,
collections, resources, and research, Chat With Librarian offers live
chat sessions with librarians.
4.3.2 Online renewal
● Online renewal is services offered to users includes transactions for
library items for example (loan, return, renew, reserve), delivery of
documents and interlibrary loans, and registration of library user.

4.3.3 Library guide (Libguide)

● Library guide (Libguide) is makes it simple to navigate through and
provide instructions on useful resources for specific guides. Users can
explore a number of guides with particular information such as:
➢ Subject guides
➢ Topic guides
➢ Database guides
➢ Research guides
➢ Librarian guides
➢ Library guides
➢ Write and publish guides
5. LIMITATION AND RECOMMENDATION

● LIMITATION

SULTANAH BAHIYAH LIBRARY TUN ABDUL RAZAK LIBRARY

Communication which is less friendly Users must constantly show their ID cards.
● The majority of library technologies ● Users feel a burden because they always
are self-service, which may result in a need to bring their physical ID card if
lack of communication and users get into the library.
friendliness between library users and
students.

Poor internet connectivity Users are prohibited to use library computers

● Due to heavy use or network improperly.
interruption, the Wi-Fi network may ● Some students disobey library rules by
disconnect from time to time, using computer library to do something
interfering with users' work while they that is not related about research.
surf the internet.

Problem with PSB UUM library websites: In library the seats is limited and can’t be
● Although the contents are official reserved.
statements of the institution, most of ● Mostly students want a comfortable place
the sites do not allow users to to study that is because library always full
comment, therefore cannot guarantee and cannot be reserved.
the accuracy of the contributions,
subject to copyright issues. PSB UUM
library tracks user feedback and
usually fixes bugs within 2 business
days. Mostly the content of the
websites is in English language and
some users may find it difficult to
understand the content and
information of the websites.

Table 1 : Limitation of UUM Library and UiTM Library

 ● RECOMMENDATION

SULTANAH BAHIYAH LIBRARY TUN ABDUL RAZAK LIBRARY

● Librarians should make a schedule ● Users will less burden with Digital
for one day to not use self-service card on their gadget if they forget
so students can return or borrow their ID card.
book to librarians.

● Librarians need to increase the ● Librarian should provide a new

speed of the wifi network so that computer labs for users for free
students can easily do work in the without rules.
library.

Update PSB UUM library websites with: ● Librarian should add more furniture
● Add more interesting and modern and space so that many students
website interface. will get into the library.
● Allow users to comment on
websites.
● Render the information and website
content in the common language of
Malaysia such as Malay, Tamil and
Mandarin instead of English only.

Table 2 : Recommendation of UUM Library and UiTM Library

CONCLUSION

In conclusion, the above refers to the comparison of technology services, activities,

etc. between Sultanah Bahiyah Library and Tun Abdul Razak Library. In addition, we have
identified limitations in each of these libraries. Limitations For Sultanah Bahiyah Library are
communication less friendly, poor internet connectivity and problems with the library website.
For Tun Abdul Razak Library limitations that contain are users must constantly show their id
cards, users are prohibited to use computers properly and seats are limited and be reserved.

Not only that, we also recommend improvements for those libraries so that librarians
can modify them to be better. One of the recommendations for Sultanah Bahiyah Library is
that they need to increase the speed of the wifi network so that students can easily do work
in the library. Recommendation for Tun Abdul Razak Library is that librarians should add
more furniture and space so that many students will get into the library. So, it can be
concluded that the importance of technology in today's libraries to keep up with the
development of the country is increasing from year to year. Although there are still
weaknesses in the organization, it can still be improved from time to time so that the
organization's objectives can be achieved.
REFERENCES

Universiti Teknologi Mara. (2022). Perpustakaan Tun Abdul Razak. Perpustakaan Universiti
Teknologi Mara. https://library.uitm.edu.my/en/

Universiti Utara Malaysia. (2014). Perpustakaan Sultanah Bahiyah. Perpustakaan Universiti

Utara Malaysia. https://library.uum.edu.my/ms/about-us/