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Abdalrahman Saied

Customer service focused technical support professional with strong troubleshooting and problem-solving skills. Excellent organizational abilities and able to work well independently or as part of a team. Over two years of experience providing customer support, resolving issues, and innovating new ways to clearly transmit technical information through video. Skilled in systems analysis, diagnostics, and conflict resolution with certifications in graphic design software.

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ABDO STAR
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34 views1 page

Abdalrahman Saied

Customer service focused technical support professional with strong troubleshooting and problem-solving skills. Excellent organizational abilities and able to work well independently or as part of a team. Over two years of experience providing customer support, resolving issues, and innovating new ways to clearly transmit technical information through video. Skilled in systems analysis, diagnostics, and conflict resolution with certifications in graphic design software.

Uploaded by

ABDO STAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROFILE

Customer service focused Technical Support . Highly adept


in systems analysis, diagnostics, and troubleshooting and
conflict resolution. Exhibits excellent organizational and
problem-solving skills. Works well in team environments
and displays strong work ethic.

ASKYAD OC | 2021 - PRESENTS

EXPERIENCE
Cu sto m e r S e r vice
You are responsible for:
- Follow up on the company's website and work to troubleshoot and solve
problems.
- Filming and editing all lectures and uploading them to the website

ABDALRAHMAN Coordination of the format of the courses on the website


- Work on WordPress and learnPress and all the plugins that can facilitate the

SAIED
work on the website.
- Providing technical support to the company's customers and troubleshooting
their problems

Custo m er S er vi ce - Creating accounts for clients and adding courses to them.


- Innovating new ways to transmit practical lectures more clearly and accurately
through the Zoom application.
- Work on the company's database and add features to it to facilitate the work of
employees.

CONTACT
F UTURE TECH | 2019 - 2021
PO S I T I O N
I attracted potential customers by answering service suggesting information
about other services. resolved service problems by clarifying the customer's
+20 102 246 2332
complaint, determining the cause of the , problem , selecting and explaining the
[email protected] best solution to the problem, following up to ensure resolution. Contributed to
team effort by accomplishing related results as needed. Managed logs and
Ninth District, Obour City reports for customers problems and how to solve it.
CAREEROBJECTIVE

To obtain a challenging and rewarding


SKILL positionin a growing company where
my presentknowledge and skill
PR OBLEM-SO LVING
98%
scontributedaily to a successful
operation and where opportunities
OPE R ATING SYSTEMS exist forcontinued growth.
95%
PATIE N CE
99%
Certificate
PHOTOSHO P
95% Diploma in graphic design in 3 programs
(Photoshop - Illustrator - InDesign) from the
ILLUSTRATO R
Russian Cultural Center
97 %
PHOTOGRAPHY
94%

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