PERCEPTIONS OF IMPROVING THE SCHOOL CANTEEN OF
CONCEPCION NATIONAL HIGH SCHOOL
A Research Presented to the Faculty of Senior High School Concepcion
National High School, Barangay Concepcion
In Partial Fulfillment of the Requirement of the Senior High School Program
Academic STEM and ABM
Researchers:
Gabrielle Angela B. Dela Torre
Jeanny Beth Cabrido
John Lloyd Diaz
Research Adviser:
Jaciel D. Tumbagahan – T1
INTRODUCTION
Background of the Study
Canteen is a known store that is in an institution such as schools, as they
do not only cater school essential supplies but they also serve nutritious foods
to satisfy the students hungry stomachs. This area is also created in order
to secure the students health and well-being, it is also known that having a
clean environment can also add on making a more healthier food products.
Although it can’t be avoided that there are times wherein canteen facilities
have an unclean environment and the ways of producing goods can be
affected as it can become more hazardous, even more unsafe for the
students to eat. And by help of the studies we have researched in the internet
we have gathered enough information to help us prove our research paper.
The purpose of improving canteen services using the force field analysis
method because the results of research conducted in the canteen of each
faculty at the UM, there are still many deficiencies such as canteen services,
canteen cleanliness, menu variations, prices, and other inadequate canteen
facilities. (Vira, et al, 2020) Accordingly, guidance on proper food consumption
at school and creating an environment to obtain healthy foods is essential.
The school canteen has to play a major role in this task. (Sri Lanka Ministry of
Education, 2020) To support adolescents to make healthier food choices,
many national governments have formulated food policies to encourage a
healthy offering of foods and drinks in schools and their canteens. To create
healthier canteens, nudging strategies are used, by which the healthier option
is made easier without restricting the freedom of choice.(Irma, et al, 2020)
Whereas according to this another study, customer’s satisfaction is an
important key for the economy sector. The service of canteen is important in
developing interest in buying nutritious and healthy food among customer,
making it possible for them to enjoy nutritious and healthy food at affordable
prices during the day. The canteen should also provide the customer variety of
foods and dishes. (Intan et al, 2019) Canteen should not only play a role in
providing food, but also should ensure the nutrition and safety of student's diet
and promote the health of student's life. (Huang Wenjin, 2019)
And based on this another research from students of Caluluan High School,
Concepcion,Tarlac, Philippines, schools are encouraged to implement
comprehensive health and well-being programs, including food and nutrition
education. They help eliminate malnutrition, and serve as a venue for the
development of desirable eating habits among students. The maintenance of
high standards of sanitation in the food service operation cannot be
compromised by the management. Sanitation should be treated as a way of
life in food service because laxity in sanitation rules can mean illness for
customers. The Department of Education is responsible for giving and
supporting the student’s health and well-being through its curriculum.
Moreover, it encouraged the schools to implement some complete health
programs, including food and health nutrition education. The researcher said
the that canteen should serve as the place or venue for the development of
eating habits, in addition the canteen should also serve as the laboratory for
Home Economics which will provide hands on training for the students and
employees on planning, purchasing, preparation of safe nutrition meals.
(Michaela, et al, 2017)
And while on the other hand it is stated that, Department of Education
is strongly committed to support student’s health and well-being through its
curriculum in schools and range initiatives that offer opportunities for
physically fit individuals who loves eating healthy food. While on the other side
of it there are visible problems canteen faces in the Philippines and of those is
presently, Mintal Comprehensive High School (MCHS) has various challenges
that need to be addressed especially in terms of its canteen service quality
provided to students. Some of the complains addressed was how the canteen
should have a more spacious venue because most of the time it is crowded.
There are also various experiences and complaints from students regarding
the kind or variety of foods display in the canteen. (Norman R. Galabo, 2019)
This study will focus on improving the school canteen services of
Concepcion National High School, Koronadal City. Hence, by conducting this
research and having access to know what are the students and teachers
experiences and opinions on the canteen’s services, product quality, and
facility we will certainly gain enough information to properly address the
issues we can resolve regarding the canteen. We would also like to dig
deeper on the participant’s insights about how the canteen should improve,
may it be in their services, products, and/or about the canteen’s surroundings.
STATEMENT OF THE PROBLEM
This study aims to gather enough information regarding the students
perception about the Canteen of Concepcion National High School, and so
the ff. questions will be answered by the participants;
1 . What are the satisfactions you’ve received regarding the school canteen’s
services of Concepcion National High School as a student?
2 . What are your thoughts about the canteen of Concepcion National High
School in terms of:
a. ) cleanliness
b. ) product or food quality
c. ) prices of the products
THEORETICAL FRAMEWORK
This research is based on various theories we have researched and gathered,
first of is we have the theory by Sandra (world food story) entitled 𝙛𝙤𝙤𝙙
𝙩𝙝𝙚𝙤𝙧𝙮. This theory revolves on many matters such as how humans view
food, what are some of the humans most eaten foods, and many more,
although as we have examined Sandra’s theory we also have seen something
that we can relate to our research. It is said that food is a human necessity as
they provide the energy and vital nutrients for survival. The nutritional needs
to help treat the condition will require healthy and nutritious foods, some of
which may be recommended by a doctor. (Sandra, 2020) And the second one
according to Porral et al. (2018) this study examines whether the level of
product involvement influences how emotions drive consumer satisfaction.
Based on the 𝙏𝙝𝙚𝙤𝙧𝙮 𝙤𝙛 𝙩𝙝𝙚 𝙃𝙚𝙙𝙤𝙣𝙞𝙘 𝘼𝙨𝙮𝙢𝙢𝙚𝙩𝙧𝙮, it is analyzed
through Structural Equation Modeling (SEM) how emotions drive consumer
satisfaction.
CONCEPTUAL FRAMEWORK
REFERENCES
Huang Wejin (2019). An Empeirical Study on University Canteen
Satisfaction Survey-A Case Study of Jiangsu University Zenodo
https://zenodo.org › filesPDFAn Empirical Study on University Canteen
Satisfaction Survey-A ...
Intal et al. (2019). Study of Customer Satisfaction at Canteen of Sahid
University - Jakarta
https://www.researchgate.net/publication/337651610_STUDY_OF_CUSTOM
ER_SATISFACTION_AT_CANTEEN_OF_SAHID_UNIVERSITY_-JAKARTA
Irma et al. (2020). The Effect of Supportive Implementation of Healthier
Canteen Guidelines on Changes in Dutch School Canteens and Student
Purchase Behaviour https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7468849/
Michaela et al. (2017). Senior High School Satisfaction on the Food
Services Provided by the School Canteen of Caluluan High School s.y 2017-
2018 https://www.scribd.com/document/426774897/Senior-High-School-
Level-of-Satisfaction-on-the-Food-Services-Provided-by-the-School-Canteen
Norman R. Galabo (2019) Canteen Services Quality and Student
Satisfaction
https://www.researchgate.net/publication/333836421_Canteen_Service_Quali
ty_And_Student_Satisfaction
Porall et al. (2018). Theory of Hedonic Asymmetry
https://www.econstor.eu/bitstream/10419/205785/1/s2444883418301189.pdf
Sandra (2020). Food Theory https://www.worldfoodstory.co.uk/food-theory
Sri Lank Ministry of Education (2020). School Canteen
https://healtheducationresources.unesco.org/library/documents/school-
canteen
Vira et al. (2020). Analysis of Canteen Services in Educational Institutions
using Force Field Analysis Approach
https://www.atlantis-press.com/article/125948757.pdf
