ZAMARA

COMPANY PROFILE

Actuaries | Administrators | Consultants | Insurance Brokers Powering Prosperity

Welcome to the
world of Zamara
As an individual, an SME or a corporate institution, the Since our inception, Zamara has grown in terms of size,
financial advice and solutions that you access play a critical client base and our offering of solutions. We have been at
role in your financial success. The financial world today the forefront of our industry, setting standards in line with
is a fast paced, ever-evolving and complex jungle with international best practice and driving innovation to meet
increasing risks for the consumer. emerging client needs. Zamara carries the qualities that
our clients love us for - service orientation, unparalleled
Specialising in actuarial, retirement funds administration expertise and unwavering commitment and reliability.
and management and insurance solutions, Zamara as your
partner makes it easier to navigate the financial world to
Our Presence
achieve your goals. Zamara has a rich heritage spanning
over 27 years. The firm started in 1993 as a niche actuarial Zamara is a panafrican financial solutions provider which
firm initially operating as Hymans Robertson. In 2003, the is headquartered in Kenya and whose footprint extends
firm became part of the Alexander Forbes Group before to other African countries including; Rwanda, Uganda,
adopting the new corporate identity Zamara in 2017. Nigeria, Tanzania and Malawi.

Actuarial Administration Retirement Insurance

We have a We offer a We offer a host We provide a
well-resourced and full spectrum of of innovative comprehensive array
experienced team of administration retirement solutions of insurance solutions
qualified actuaries services to fit defined for corporates, to both corporate and
and analysts with benefit, defined SMEs and individual individual clients for
both local and global contribution and clients. their assets, liability
experience. hybrid schemes. and business risks.
Discover a world of
financial freedom
Content
Who We Are 2
OVERVIEW 2

OUR BRAND PROMISE 4

OUR FOOTPRINT 5

Our Services and Solutions 6

INSURANCE SOLUTIONS 7

Medical Insurance & Healthcare Solutions 7

Corporate General Insurance 7

R E T I R E M E N T F U N D A D M I N I S T R AT I O N 7

Consulting & Advisory Services 7

Benefit Administration 7

Fund Accounting Services 7

Tr a i n i n g & E d u c a t i o n S e r v i c e s 7

UMBRELLA RETIREMENT SOLUTIONS 8

Zamara Fanaka Retirement Fund 8

ACTUARIAL SERVICES 8

Pension & Benefits Consulting 8

Insurance Consulting 8

ZAMARA CORPORATE PROFILE 3

 About Us

Our Brand Promise

Zamara is more than just a brand name. Our Zamara logo embodies a new way
It is a celebration of who we are and a seal of of presenting ourselves to the world.
maturity grounded in our Kenyan heritage having The dynamic Zamara shield represents the
served Africa for over 27 years. Zamara is fresh, protection, support and shared values that you
simple, authentic and African. can expect from us. It represents our unwavering
commitment to thought leadership (expertise),
Zamara provides financial freedom by customer intimacy (empathy) and operational
empowering individuals and businesses through excellence (agility).
financial and insurance solutions that enhance
their financial well-being. Zamara understands Powering Prosperity is an expression of what we
what financial freedom and prosperity mean stand for and is the promise that we make to all our
to you. As you work towards your future, we stakeholders and the society at large – to power
advocate your cause and exist to support you. prosperity by providing financial and insurance
That’s why our Higher Purpose is “to create a solutions that result in financial freedom for both
financially secure and prosperous society.” individuals and businesses.

The Zamara Approach

Corporate Social
Clients today require a much higher standard of professional service that meets
Responsibility
their needs and is delivered in an efficient, timely and cost-effective manner.
At Zamara, our service excellence model is based on three key pillars.
The value of Empathy is key to
our culture at Zamara. Zamara
manages its CSR activities through
a CSR Committee that drives
the identification and review of
SIMPLICITY EMPATHY CSR initiatives. Zamara supports
We will choose simple over We will strive to see causes such as Cancer Awareness,
complex. the world through our Preservation of our Environment
customers’ eyes. and Humanitarian Support.

Zamara is committed to establishing

TRUST the Zamara Foundation to promote
We will earn trust by financial literacy and support local
being trustworthy and communities.
accountable.

4 ZAMARA CORPORATE PROFILE

 Footprint

Innovating
Prosperity for Africa
Being part of Zamara is being part of a mission
to change the game and break the mould
We are creating a movement of local cultures going Pan-African, where we can intersect finance
and insurance through innovation, connections, and discovery together. That is the future we
envision, and with you, we will make this happen.

International
affiliations
Zamara is the local appointed
administrator for Mercer in East Africa
with talks in advanced stages to extend
Rw
the partnership to the rest of Africa.

Mercer is a wholly owned subsidiary of

Marsh & McLennan (NYSE: MMC), the
world’s leading professional services firm
in the areas of risk, strategy and people.
A F RI C A N F O OT PRINT
Through this partnership, Zamara has
CURRENT FOOTPRINT

FUTURE FOOTPRINT
been able to leverage vast strength and
REST OF AFRICA depth of global skills and technology to
improve customer experience.

ZAMARA CORPORATE PROFILE 5

 Our Services &
Solutions in Rwanda
As a leading financial services provider in Rwanda, we take Our services and solutions fall into three categories;
pride in creating a financially secure future for our members
• Insurance Solutions—HMO & Wellness Solutions
and customers. Customer centricity and value addition is and Corporate General Insurance.
central to our over-aching business strategy.
• Administration Services—Retirement Fund
We believe that our innovative approach sets us apart in administration and umbrella retirement solutions.
providing solutions that not only meet global standards but • Actuarial Services—Insurance and Employee
also are tailored to our local needs. Benefits Consulting.

6 ZAMARA CORPORATE PROFILE

Medical Insurance & Healthcare Solutions The services we offer span across:

With the escalation of medical costs, employers are facing Medical insurance broking
increasing upward pressure on their staff medical insurance costs. Care & case management
We assist employers to better target their healthcare spend and
Claims advocacy
ensure they receive value for money. In addition to off-loading
the administrative burden and giving peace of mind, our offering Wellness consulting
is accompanied with a bouquet of uniquely attractive value-adds Third party administration
structured to make access to healthcare a delightful experience.
Umbrella coverage for non-traditional risks

Corporate General Insurance

In Corporate General Insurance, Zamara provides solutions to our corporate clients for their business risks.
Zamara’s risk management solutions are informed by our understanding of our client’s unique needs, which enables us to
identify specific risks that our clients face. This assists our clients to manage their total cost of insurance,
by minimising losses that can be mitigated through prudent risk management.

The insurance policies we offer include: Crime insurance

Assets related policies Motor Insurance—Comprehensive and

third party covers
Business interruption in case of incidences caused by
fire and related perils and machinery breakdown Transit

Liability related policies Employee benefits—group personal

and employer’s liability
Political risks & terrorism
Crop insurance

Retirement Fund Benefit Administration Services

Administration Services Maintenance of individual member records

Benefit processing and payment
Scheme administration is a critical and integral part of the
day-to-day management of a retirement benefits scheme. It Benefit projections
is a specialized field that requires professional skills to ensure Online member access
the smooth management and running of the scheme. A well
Quarterly administration reports
administered scheme reflects well on members’ perceptions
and by extension the state of the employer.
Fund Accounting Services
At Zamara, we provide the full spectrum of Benefits
Maintaining cash books
Administration Services. Our competitive advantage lies
Preparing management accounts
in our invaluable experience and a diverse complement
of skills, size, corporate governance, IT systems, our staff Preparing accounts for audit
and our innovative approach. Our full range of benefit
administration services includes: Training and Education Services
Trustee Training
Consulting and Advisory Services Hot Topic Seminars
Secretarial services Regional Conferences
Documentation and compliance Member Education and trainimng
Reporting to Trustees and Members Pre-retirement Training
Managing regular board meetings Financial Planning Workshop
Liaising with all service providers
Liaising with regulators

ZAMARA CORPORATE PROFILE 7

 Umbrella Retirement Solutions
Zamara Fanaka Retirement Fund
At Zamara, we appreciate that employee benefits are an increasingly important factor in the ability of an employer to
attract, retain and motivate good quality staff by creating a sense of belonging and loyalty to the company.

The Zamara Fanaka Retirement Fund is an umbrella fund that is the ultimate retirement benefits solution, allowing an
employer to provide flexible yet competitive benefits without the hassle of having to run a retirement benefits scheme.
With various participating employers subscribing to it, the Zamara Fanaka Retirement Fund offers the following:

Benefits to the Employer Benefits to the Employee

A professional and well-managed programme that Simple benefits which are easily understood by
requires minimal employer involvement. Thus allowing employees
the employer to focus on its core business
Ability for employees to make Additional Voluntary
Centralisation of management of employee benefits Contributions and boost their retirement fund
programs
Ease of administration of benefits to ensure that benefits
Reduced risk, and thus optimal returns, through larger are paid in a timely manner
and better-diversified investment portfolios.
Use of state of the art digital platforms and tools to
Economies of scale and lower overall costs than other access one’s retirement fund at any time
retirement fund arrangements
Regular engagement and communication with members
Transparent investment and performance reporting
Regular communication to the employer

8 ZAMARA CORPORATE PROFILE

Actuarial Services
Zamara offers a comprehensive array of actuarial services to corporate clients including insurance companies, medical
providers, gratuity arrangements and retirement benefit schemes. Our actuaries have a depth of regional experience in
modeling techniques, valuation as well as strategy. Our actuarial services fall into three broad categories.

Pension and Benefits Consulting

Zamara offers a variety of services to retirement benefit schemes’ trustees and their sponsors, including:

Actuarial valuations of Defined Benefit (DB) schemes and gratuity arrangements

Actuarial reviews of Defined Contribution (DC) schemes
Benefit design – when establishing a new retirement benefit scheme or gratuity arrangement or reviewing an existing one
Employee benefit disclosures in accordance with global accounting standards (including IAS, FAS and CICA)
Actuarial modeling of scenarios to model future cash flows for your retirement benefit scheme
Modeling of benefit adequacy projections of future for members of retirement benefit schemes to predict member outcomes
We assist trustees and members in making early interventions to improve retirement outcomes for members

Insurance Consulting
We offer a full breadth of actuarial services to insurance Asset consulting
companies, including: Reinsurance optimization

Statutory actuarial valuations of general and life Implementation of Enterprise Risk Management (ERM)
insurance liabilities, including preparation of Financial
Valuation and pricing of National and Public Healthcare
Condition Reports
schemes and products
Product design and pricing of new and existing products
Training and implementation of IFRS 17 and IFRS 9
Embedded value and appraisal value calculations
Asset Liability Modelling and preparation of
Transaction advisory services – Start-ups, mergers, Investment Policy Statements
acquisitions and commutation of insurance liabilities
Advising on the appropriateness of contribution rates
Modelling and advisory services on risk-based statutory and benefit structures of Post Retirement Medical
and economic capital Schemes

ZAMARA CORPORATE PROFILE 9

 Feel
Confident
about your
financial
future

Zamara Group has indepth

experience assisting members
prepare to meet their financial
advisory and insurance needs.
We guide you on a journey
to financial independence
with expert and personalized
service regardless of your
level of wealth.

Call us today, and take your next

step in your financial future.

+250 788 125 014

10 ZAMARA CORPORATE PROFILE

 Our Pan African
Offerings

Asset
Consulting
Pension Advisory
and Fund General
Administration Insurance

Financial Umbrella
Planning & Retirement
Education Fund

Adding Value
Through
Innovation
Actuarial Individual
Services Pension Plans

Medical Corporate
Insurance Insurance
Solutions Solutions
Individual
Insurance
Solutions

Join our
conversations:
 NIGERIA

UGANDA
KENYA

RWANDA

Our African TANZANIA

Footprint MALAWI

Rwanda:
M. Peace Plaza, KN 4. AV 10
P.O Box 4870 Kigali, Rwanda
t +250 788 125 014 w www.zamaragroup.com

Kenya | Head Office: Tanzania:

10 th Floor, Landmark Plaza, Argwings Kodhek Road 10 th Floor, PSSSF House
P.O Box 52439 - 00200 Nairobi, Kenya Morogoro Road/ Samora Avenue
t +254 20 496 9000 e [email protected] P.O. Box 20119—11104 Dar es Salaam

Nigeria: Malawi:
4 th Floor, Ibukun House, 70 Adetokunbo Ademola Street Robins Road, Old Air Malawi Building
P.O Box 76039 - 101241 Victoria Island, Lagos, Nigeria P.O. Box 2766, Blantyre, Malawi
t +234 813 220 3770 t +265 1 873 732 w www.zamaragroup.com

Uganda:
2 nd Floor, Studio House, 5 Bandali Rise Bugolobi
P.O Box 73302 Kampala, Uganda
t +256 393 202702 w www.zamaragroup.com