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Diagnosis Recovery Method For Bootup Issues

This document describes a diagnosis and recovery tool for bootup issues on Konica Minolta i-series machines. The tool diagnoses the CPU board and storage board (SSD/microSD card) to identify faulty parts. It can also try to recover the master boot record if defective on the storage board. The procedure involves copying the tool files to a USB drive, booting the machine with the USB connected, and reviewing the diagnosis results to determine the necessary repairs or replacements. Supported models and their specific tool file versions are listed.

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1K views

Diagnosis Recovery Method For Bootup Issues

This document describes a diagnosis and recovery tool for bootup issues on Konica Minolta i-series machines. The tool diagnoses the CPU board and storage board (SSD/microSD card) to identify faulty parts. It can also try to recover the master boot record if defective on the storage board. The procedure involves copying the tool files to a USB drive, booting the machine with the USB connected, and reviewing the diagnosis results to determine the necessary repairs or replacements. Supported models and their specific tool file versions are listed.

Uploaded by

Engineer Thoughts
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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KONICA MINOLTA, INC.

Technical / Reference Information RFKM_BT2111242EN Customer Support Business Operations


Support Operation Division
July 7th, 2021

Diagnosis and recovery method for bootup issues


[サイドバーは、テキストの重要なポイントを強調したり、スケジュールなどの情報を追加して簡
単に参照できるようにしたりするのに便利です。
これらは通常、ページの左側、右側、上部、または下部に配置されますが、ドラッグして好きな位
This technical information describes the diagnostic and recovery method when a problem occurs which MFP
置に簡単に動かせます。
does not boot up on the i-series (6th generation) machine.
内容を追加する準備ができたら、ここをクリックして入力を始めましょう。]
Try "Diagnosis / Recovery Tool" before replacing the parts when you encounter this issue.

1. Overview of the tool


When a problem occurs which the MFP does not bootup, the CPU board and storage board (SSD) / MicroSD
card are diagnosed to identify the parts that need to be repaired or replaced.
If the master boot record of storage board (SSD) / microSD card is defective, there is a function to try recovery.
Also, the tool has the function of to disable the encryption setting in CPU board when the storage board failure
occurs on the machine with encryption is enabled.

<Example of bootup issues>


- MFP does not bootup with 25% indicator
- MFP reboots after displaying 50% indicator
- MFP does not boot up with blackout screen

<How to obtain the tool>


The tool is available from the following KNOVA-DL ID.
DLKM_BT2021021EN : The diagnosis and recovery tool for bootup issue.

2. Supported Model and Tool


Download and use the following data according to the MFP model.

Model Data (file version of Diagnosis / Recovery Tool)

bizhub C450i/C360i/C300i/C250i AA2J0Y0-F000-GXX-23.exe

bizhub C650i/C550i AA7N0Y0-F000-GXX-11.exe

bizhub C750i ACKN0Y0-F000-GXX-11.exe

bizhub C4050i/C3350i A93E0Y0-F000-GXX-22.exe

bizhub C4000i/C3300i/C3320i AAJT0Y0-F000-GXX-22.exe

bizhub C287i/C266i/C227i/C226i ACM10Y0-F000-GXX-08.exe

bizhub 450i/360i/300i AC770Y0-F000-GXX-25.exe

bizhub 650i/550i AC740Y0-F000-GXX-25.exe

bizhub 750i ACV70Y0-F000-GXX-11.exe

bizhub 4750i/4050i ACT90Y0-F000-GXX-09.exe

bizhub 4700i ACTA0Y0-F000-GXX-08.exe


KONICA MINOLTA, INC.
Customer Support Business Operations
Support Operation Division
July 7th, 2021

bizhub 306i/266i/246i/226i AAJ00Y0-F000-GXX-17.exe

3. Diagnosis procedure
1. Uncompress the tool file and copy the extracted tool data folder, [FW****], into the root directory of the
USB memory
2. Turn OFF the main power switch
3. Connect the USB memory containing the firmware into the USB port on the right side of the control panel
4. Turn the main power switch ON while pressing the [Stop] key
5. The tool screen is displayed in approx. 90 seconds and press the [Start] with default settings

4. Diagnosis Result
When the diagnosis is completed, the following screen (diagnosis result) will be displayed.
Conduct appropriate action (troubleshooting) according to the message.

Diagnosis Result
of SPI-Flash

Diagnosis Result
of Storage board (SSD),
microSD card

<Diagnosis Result>
SPI-Flash Check
Result
Check result：OK (Manufacturer Info)
Message : <Blank> -> No issues are detected in SPI-Flash.

Result
Check result : NG
Message : Replace the CPU board. -> Replace CPU board because SPI-Flash may have some failure.

Result
Check result : NG -> This tool may not be working properly.
Message : Rewrite the jig, and if the problem persists, Replace USB flash memory and rewrite this tool
replace the USB memory. if the problem persists.
KONICA MINOLTA, INC.
Customer Support Business Operations
Support Operation Division
July 7th, 2021

Storage board (SSD), microSD card


The following diagnosis results are displayed for each item according to the diagnosis / recovery results.

Check Result : OK
Message : <Blank> -> No issues are detected in Storage board (SSD)/microSD card.

Check Result : Error -> This tool may not be working properly.
Message : Rewrite the jig, and if the problem Replace USB flash memory and rewrite this tool
persists, replace the USB memory. if the problem persists.

Check result : NG -> Replace Storage board (SSD)/microSD card.


Message : Replace [SSD/uSD], and if the problem If the problem persists, replace CPU board.
persists, replace [CPU board].

Partition check : OK
Message : <Blank> -> No issues are detected in the partition of Storage board (SSD)/microSD card.

Partition check : NG
Message : Format the SSD. Or replace the SSD. -> Format or replace Storage board (SSD)/microSD card.

Partition check : Failed -> Failed Partition check.


Message : Replace [SSD/uSD], Replace Storage board (SSD)/microSD card.
and if the problem persists, replace [CPU board]. If the problem persists, replace CPU board.

Recovery check：Complete -> Recovery Check : Complete


Message : <Blank> Reboot MFP and check the normal operation.

Recovery check : Failed -> Recovery Check : Failed


Message : Replace the SSD. Replace storage board (SSD) or microSD card.

End

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