MatrikonOPC

Licensing Procedures
MatrikonOPC
Licensing Procedures

This manual is a product of Matrikon Inc.

Matrikon Inc.
Suite 1800, 10405 Jasper Avenue
Edmonton, AB T5J 3N4
Canada

Phone: +1.780.448.1010
Fax: +1.780.448.9191
www.matrikonopc.com

Document Revision History:

Document
Date Description Author
Version
2004-08-10 1.0 Initial document. JH
2006-11-15 1.1 Revisions. TNM
2007-01-08 2.0 Applied new template. Incorporated applicable LB
general licensing information from User’s Manual.

2008-07-09 3.0 Modified for new licensing scheme. IMF

2008-09-16 4.0 Updated screenshots to reflect correct Support LB
link. Updated Contacting MatrikonOPC section.

2008-09-21 4.1 Updated References section. LB

2009-11-24 4.2 Updated Troubleshooting section. IF

MatrikonOPC Licensing Procedures 2

SOFTWARE VERSION

Version: N/A

DOCUMENT VERSION

Version: 4.2

COPYRIGHT INFORMATION

© Copyright 1997 - 2009, Matrikon Inc. All rights reserved. Apart from any use permitted under the Copyright Act,
no part of this manual may be reproduced by any process without the written permission of Matrikon Inc.

CONFIDENTIAL

The information contained herein is confidential and proprietary to Matrikon Inc. It may not be disclosed or transferred,
directly or indirectly, to any third party without the explicit written permission of Matrikon Inc.

All rights reserved. No part of this document may be reproduced, stored in a retrieval system, translated, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission
of Matrikon Inc.

Matrikon has made its best effort to prepare this manual. Matrikon makes no representation or warranties of any kind with
regard to the completeness or accuracy of the contents herein and accepts no liability of any kind including without
limitation warranties of merchantable quality, satisfactory quality, merchantability and fitness for a particular purpose on
those arising by law, statute, usage of trade, course of dealing or otherwise. Matrikon shall not be liable for any losses or
damages of any kind caused or alleged to be caused directly or indirectly from this manual.

Matrikon reserves the right to make any improvements and/or changes to product specifications at any time without notice.

LICENSE AGREEMENT

This document and the software described in this document are supplied under a license agreement and may only be used
in accordance with the terms of that agreement.

TRADEMARK INFORMATION

The following are either trademarks or registered trademarks of their respective organizations:

MatrikonOPC™ is a division of Matrikon™ Inc. Matrikon and MatrikonOPC are trademarks or registered trademarks of
Matrikon Inc.

Adobe, the Adobe logo, Acrobat, the Adobe PDF logo, Distiller and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.

MatrikonOPC Licensing Procedures 3

Table of Contents
Who Should Use This Manual ............................................................................................ 5
Overview of Manual ......................................................................................................... 5
References ..................................................................................................................... 5
Terminology ................................................................................................................... 5
Licensing .......................................................................................................................... 7
Hardware Keys ............................................................................................................... 7
Software Keys ................................................................................................................ 7
Software Licensing Wizard ............................................................................................... 8
Matrikon License Wizard with Internet Connection .......................................................... 9
Licensing Via Webpage .................................................................................................. 12
Licensing Via Email ........................................................................................................ 17
License Removal ............................................................................................................ 19
Licensing FAQs ............................................................................................................... 20
General Licensing.......................................................................................................... 20
Demo License ............................................................................................................... 21
Permanent License ........................................................................................................ 22
Hardware License.......................................................................................................... 22
Contacting MatrikonOPC................................................................................................. 23

Table of Figures
Figure 1 - Installation Options ......................................................................................... 8
Figure 2 - License Wizard Step 1: Enter Activation Key .................................................... 9
Figure 3 - License Wizard Step 2: License System with Internet .................................... 10
Figure 4 - License Wizard Step 3: Review Licensing ....................................................... 11
Figure 5 - License Wizard Step 2: License System without Internet............................... 12
Figure 6 - http://opclicensing.matrikon.com ................................................................. 13
Figure 7 - Webpage License Details................................................................................ 14
Figure 8 - License Wizard Step 2: License System without Internet............................... 15
Figure 9 - License Wizard Step 3: Review Licensing ....................................................... 16
Figure 10 - License Wizard Step 2: License System without Internet ............................. 17
Figure 11 - License Wizard Step 3: Review Licensing ..................................................... 18
Figure 12 - Confirm License Removal Window................................................................ 19
Figure 13 - License Removed Window ............................................................................ 19
Figure 14 - Matrikon License Wizard Step 1: Enter Activation Key ................................. 20
Figure 15 - License Viewer ............................................................................................. 21

Table of Tables
Table 1 - Terms and Definitions........................................................................................ 6
Table 2 - MatrikonOPC Support Regional Contact Information ....................................... 23
Table 3 - After-Hours Support ........................................................................................ 23

MatrikonOPC Licensing Procedures 4

Introduction
This document is intended to assist you in licensing MatrikonOPC™ products.
Please feel free to contact the MatrikonOPC Support group any time you require assistance. Refer
to the Contacting MatrikonOPC section in this document for contact information.

Who Should Use This Manual

This document is intended for all users responsible for licensing MatrikonOPC products, and
explains how to perform licensing tasks.

Overview of Manual
This document uses icons to highlight valuable information. Remember these icons and what they
mean, as they will assist you throughout the manual.

This symbol denotes important information that must be

acknowledged. Failure to do so may result in the software not
functioning properly.

Font displayed in this color and style indicates a hyperlink to the

BOLD applicable/associated information within this manual, or if applicable,
any external sources.

The Licensing Procedures document has been designed as such so that you can click on references
in the document to jump to that referenced point without having to scroll through several pages (in
some cases). For example, if you were to see the sentence “Refer to Figure 1 for more
information”, pressing the CTRL key and clicking your mouse on the text “Figure 1” will
automatically take you to the location of Figure 1 within the document.
This document consists of several sections and is structured as follows:
• Introduction – this introductory chapter.
• Licensing – hardware and software key licensing information.
• Software Licensing Wizard – information about the MatrikonOPC Licensing Utility that is
used to license driver software, and the variety of ways in which licenses can be obtained.
• Licensing FAQs – common questions regarding licensing.
• Contacting MatrikonOPC – contact phone and fax numbers, and email addresses, for
MatrikonOPC’s Licensing and Support teams.

References
Licensing information is also provided online in MatrikonOPC’s Knowledge Base.

Terminology
Table 1 provides a list of definitions for terms used throughout this document.
The following terms are used interchangeably:
• screen and window
• MatrikonOPC License Wizard and License Wizard

MatrikonOPC Licensing Procedures 5

Term/Abbreviation Description
Matrikon Matrikon Inc.
A communication standard. Refer to www.opcfoundation.org for more
OPC
information.
MatrikonOPC Matrikon’s brand name for its OPC-compliant servers and clients.
Demo As in demo licenses; a temporary or demonstration version.
Code provided by MatrikonOPC that determines the hardware to which the
license will be locked. Modifying the system hardware invalidates the license.
Lock Selector
Usually two characters in length, ignoring the 0x at the front.
Sample Lock Selector: 0x14
PC-specific code needed to perform webpage or email licensing. Provides coded
information on the PC hardware used for node-locked licensing. Usually five
Lock Code characters in length, ignoring the 0x at the front.
Sample Lock Code: 0xABCDE
Activation Key 34-digit key provided upon purchase of MatrikonOPC software.
Table 1 - Terms and Definitions

MatrikonOPC Licensing Procedures 6

Licensing
Most MatrikonOPC products require that some form of license criteria be met. Some products are
hardware-licensed only, some are software-licensed only, and some are both. For more information
on MatrikonOPC products that are hardware-licensed only, please contact your Account Manager.

Note: No data is lost in the event of license failure, only the ability to
retrieve data is affected.

Hardware Keys
For software that supports hardware key licensing, a USB or HASP hardware key coded to that
particular program can be purchased. This key must be securely fastened to the parallel (or USB)
port of the computer on which the software is installed.
MatrikonOPC parallel port keys cannot be combined in a series (i.e., “daisy-chained”). All licenses
must exist on one physical key, either parallel or USB. However, it does not interfere with
hardware keys from other vendors, nor does it affect other normal parallel port applications, such
as printing.
If the software uses hardware licensing, the installation program installs a device driver for USB or
HASP keys on the target system. It functions for a demonstration period of two hours before
“timing out”. At this point, all device communication will cease.

Software Keys
For products that support feature-specific and computer-specific licensing, a license is issued that is
specific to a given set of features in the application, and to the computer on which it is installed.
The license will not work on another computer, and supports only those features that have been
purchased. Products that are software-licensed only, stop working once the license expires.

MatrikonOPC Licensing Procedures 7

Software Licensing Wizard
MatrikonOPC provides a Software Licensing Wizard (i.e., MatrikonOPC License Wizard) that is
used to license their driver software.
During the installation process, you are prompted to install either a 30-day evaluation license or a
permanent license (Figure 1).

Figure 1 - Installation Options

If you have not purchased the software yet, select the 30-day option. The software can be
permanently licensed at a later date without needing to re-install.
If you have purchased the software and have your 34-digit activation key and lock selector, select
the second option. The Matrikon License Wizard is launched later in the installation process and
it can also be launched after the install has completed.
To launch the Wizard after installation is complete:
1. Click on the Windows Start button.
2. Select Programs -> MatrikonOPC -> [Server/Product Name] -> License Wizard.
3. The Matrikon License Wizard (Figure 2) appears.

MatrikonOPC Licensing Procedures 8

Matrikon License Wizard with Internet
Connection
When the Matrikon License Wizard is launched, Figure 2 appears.

Figure 2 - License Wizard Step 1: Enter Activation Key

To license via an Internet connection:

1. Enter the Lock Selector (which is usually 0x14).
2. Enter the Activation key.
3. Click on the Next button.
Note: The Next button is disabled until the Lock Selector and Activation key fields have
been entered.
4. The Matrikon License Wizard attempts to license the software by connecting directly to
the license server located at the Matrikon head office.
Note: If there are problems licensing the software, an error message appears informing you
as such and provides a reason for the error.
5. Step 2: License System of the License Wizard (Figure 3) is displayed.

MatrikonOPC Licensing Procedures 9

 Figure 3 - License Wizard Step 2: License System with Internet

6. If licensing is successful, the Step 3: Review Licensing screen (Figure 4) appears.

MatrikonOPC Licensing Procedures 10

 Figure 4 - License Wizard Step 3: Review Licensing

7. Review the list of features that were licensed.

Note: You can export this list to a file by clicking on the Save button.
8. Click on the Exit button to complete the licensing and close the License Wizard.

MatrikonOPC Licensing Procedures 11

Licensing Via Webpage
In the event that your system does not have Internet connectivity, you will be directed to the
following License Wizard screen (Figure 5) after inputting the Lock Selector and Activation
key.

Figure 5 - License Wizard Step 2: License System without Internet

To license via a webpage:

1. This screen allows you to save the licensing details to a file using the Save button.
2. You can then transfer the saved file to a system that has Internet access.
3. Using a web browser, navigate to http://opclicensing.matrikon.com.
4. A licensing webpage (Figure 6) is displayed.

MatrikonOPC Licensing Procedures 12

 Figure 6 - http://opclicensing.matrikon.com

5. Complete the following fields: Activation Key, Lock Code, and Computer Name (for the
system on which the OPC software was installed). All of this information is available in the
file that was generated by the Matrikon License Wizard.
6. Once all the fields are entered, click on the Request License Key button.
7. After a short delay, a license details screen (Figure 7) appears and provides the following
features:
• The Copy button copies the license key code to the clipboard so that it can be pasted
into another file or an email and then transferred to the system with the OPC
software installed on it.
• The Save button saves the license key code to a file named license.mtkl, which can
then be transferred to the system with the OPC software installed on it.
• The Print button allows you to output the license key code to a printer if you want to
make a copy of the code or physically bring it to the system with the OPC software
installed on it.
• The Activate Another License returns you to the main licensing webpage.

MatrikonOPC Licensing Procedures 13

 Figure 7 - Webpage License Details

8. Return to the system with the OPC software installed on it and launch the Matrikon
License Wizard.
9. The License Wizard Step 2 screen (Figure 8) should appear once again.

MatrikonOPC Licensing Procedures 14

 Figure 8 - License Wizard Step 2: License System without Internet

10. Using the Browse button, locate the license file that contains the license key code.
11. Once you have located the file, click Next to continue.
12. If the licensing is successful, the Step 3: Review Licensing screen (Figure 9) appears.

MatrikonOPC Licensing Procedures 15

 Figure 9 - License Wizard Step 3: Review Licensing

13. Review the list of features that were licensed.

Note: You can export this list to a file by clicking on the Save button.
14. Click on the Exit button to complete the licensing and close the License Wizard.

MatrikonOPC Licensing Procedures 16

Licensing Via Email
In the event that your system does not have Internet access, nor can you access a web browser,
you can email the information from Step 2 to the MatrikonOPC licensing department. A license file
will then be emailed back to you.

Figure 10 - License Wizard Step 2: License System without Internet

To license via email:

1. From Step 2 (without Internet) of the License Wizard (Figure 10) click on the Save
button and save the file to your system.
2. Email the saved file to [email protected].
3. After receiving the file, the MatrikonOPC licensing department will email back a license.mtkl
file.
4. Save file you received from MatrikonOPC to your system.
5. Navigate to the file using the Browse button shown.
6. Once you have located the file, click Next to continue.
7. If the licensing is successful, the Step 3: Review Licensing screen (Figure 11) appears.

MatrikonOPC Licensing Procedures 17

 Figure 11 - License Wizard Step 3: Review Licensing

8. Review the list of features that were licensed.

Note: You can export this list to a file by clicking on the Save button.
9. Click on the Exit button to complete the licensing and close the License Wizard.

MatrikonOPC Licensing Procedures 18

License Removal
To remove a license from a system:
1. Click on the Windows Start button.
2. Select Programs -> MatrikonOPC -> [Server/Product Name] -> License Remover.
3. The Confirm License Removal window (Figure 12) appears.

Figure 12 - Confirm License Removal Window

4. Confirm the removal by clicking on the Yes button, or click No to exit.

5. Once the license is removed, the License Removed window (Figure 13) appears.

Figure 13 - License Removed Window

6. The listed file must then be emailed to [email protected] to confirm the license
removal. If successful, the activation key is incremented by one license.

MatrikonOPC Licensing Procedures 19

Licensing FAQs
General Licensing
Question: I have a license for MatrikonOPC software using the old license method. Will my
license continue to work?

Answer: No, the licenses will no longer be detected by newer versions of our software.
When the software is upgraded, you will be prompted to send the
RemoveRequest.MTK file for the software to [email protected]. Provided
that your annual maintenance contract is up-to-date, once the license removal process
is completed you will be provided with an activation key for licensing the software.

Question: How can I view the status of my MatrikonOPC licenses?

Answer: To check the status of a MatrikonOPC software license:

1. From the Start menu, select Programs -> MatrikonOPC ->
[Server/Product Name] -> License Wizard.
2. The Matrikon License Wizard window appears.

Figure 14 - Matrikon License Wizard Step 1: Enter Activation Key

MatrikonOPC Licensing Procedures 20

 3. Click on the Check Licenses button located under the Activation key fields.
4. The License Viewer window appears and lists all of the feature codes for your
software and their corresponding license status. You can individually select and
view all the Matrikon software on your PC, or select All Matrikon Software to
view all the licenses at once.

Figure 15 - License Viewer

5. Click on the Export to CSV button to export the license data to a comma-
separated values (CSV) file.
6. Click on the OK button the close the License Viewer window and return to the
MTK Software Authorization window.

Demo License
Question: Can I re-install my MatrikonOPC product to obtain another 30 days?

Answer: No. Re-installing the product will not allow another 30-day evaluation license. Contact
MatrikonOPC Support or your Account Manager for more information.

Question: My license has expired. Who should I talk to about getting a new one?

Answer: Contact your Account Manager.

MatrikonOPC Licensing Procedures 21

Permanent License
Question: I am trying to install my permanent license using my activation key, but for some
reason, it will not complete. Why?

Answer: There are a few possible reasons for this:

1. The activation key has already been used on another system.
2. The activation key was entered incorrectly.
If you are sure that they activation key was entered correctly, contact
[email protected] and provide the activation key along with a description
of the problems you are experiencing.

Question: Where do I find the lock code?

Answer: The lock code is only required for licensing via the webpage or via email. It can be
located on the Step 2 screen within the Matrikon License Wizard.

Question: Where do I find my activation key and lock selector?

Answer: The activation key and lock selector will have been included in either the FTP link you
were sent to download the software or along with the CD that was shipped to you. In
the event that you are unable to locate the activation key, please contact
[email protected] and include as much information about the purchasing
details as possible so that it can be tracked down.

Question: Why do I need to enter the PC name on the licensing webpage?

Answer: The PC name, while not required to obtain a license, is used for tracking where your
licenses are located. It allows us to verify where licenses were issued in the event of
hardware failures or license audits.

Hardware License
Question: Can I install multiple keys on the same parallel port? Will the system recognize
multiple USB keys?

Answer: No. Each parallel hardware key needs to be on its own port. You cannot “daisy-chain”
them together. If you do, only the first key (i.e., the one attached directly to the
computer) will be recognized. Also, only one USB key connected to the system will be
recognized. Refer to Hardware Keys in this document for more information.

Search the MatrikonOPC Support Knowledge Base at www.opcsupport.com to find the answers
to other commonly-asked Licensing questions.

MatrikonOPC Licensing Procedures 22

Contacting MatrikonOPC
The MatrikonOPC Customer Services department (www.opcsupport.com) is available 24 hours a
day, seven days a week.
Contact MatrikonOPC Support using the information below, or send an email
([email protected]).
For Monday to Friday daytime support requests, contact MatrikonOPC Support using the regional
phone numbers provided in Table 2.

Region Office Hours Contact Information

North America
8:00 am-5:00 pm +1-877-OPC-4-ALL
UTC/GMT -7 hours (MST)
Europe /Africa * +49-221-969-77-0
9:00 am-5:00 pm
UTC/GMT +1 hours (CET) (Request OPC Support)
Middle East *
9:00 am-5:00 pm +973-174-65363
UTC/GMT +3 hours
Australia/Asia * +61-2-4908-2198
9:00 am-5:00 pm
UTC/GMT +10 hours (AEST) (Request OPC Support)
* Toll-free regional numbers coming soon!
Table 2 - MatrikonOPC Support Regional Contact Information

For after-hours support in all regions, please use either of the following numbers. There is no
extra charge from MatrikonOPC for calling their after-hours support numbers.

Region Contact Information

+1-780-231-9480
All
+1-780-264-6714
Table 3 - After-Hours Support

MatrikonOPC Licensing Procedures 23