PARTS OF A COMPETENCY-BASED LEARNING MATERIAL

References/Further Reading
Performance Criteria Checklist
Operation/Task/Job Sheet

Self Check Answer Key

Self Check

Information Sheet

Learning Experiences

Learning Outcome Summary

Module
Module Content
Content

Module
List of Competencies
Content

Module Content

Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.

Date Developed: Document No. TESDA-PTC-02

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CSS NC II Date Revised: Page 1 of 130
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Session
Ronald P. Alvarez Sindangan
Revision # 02
Provincial Training

Center

Competency Based Learning Materials

Sector: TOURISM
Qualification Title: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency: PROVIDE ROOM SERVICE
Module Title: PROVIDING ROOM SERVICE
Technical Education & Skills Development Authority
PROVINCIAL TRAINING CENTER – Sindangan
Goleo, Sindangan, Zamboanga Del Norte
Date Developed: Document No. TESDA-PTC-02
July 2010 Issued by:
CSS NC II Date Revised: Page 2 of 130
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Developed by: PTC
Session
Ronald P. Alvarez Sindangan
Revision # 02
 HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome!
The unit of competency, “PROVIDE ROOM SERVICE”, is one of the competencies of
FOOD AND BEVERAGE SERVICES NC II, contains the knowledge, skills and attitude required
for a course.
This module is prepared to help you achieve the required competency in “ FOOD AND
BEVERAGE SERVICES NC II , that contains training materials and activities in order to complete
each learning outcome of the module. In each learning outcome are Information Sheets,Self-
Checks,and Task Sheets. Follow and perform the activities on your own.
If you have questions, do not hesitate to ask your trainer for assistance.

Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in this module because
you have:
 Been working for some time.
 Already have complete training in this area.

Remember the following:

 Read Information Sheets and answer completely what’s on the Self-Check.

 Perform the Task Sheets until you are satisfy that your output coencides with the given
Performance Criteria Checklist that follows the sheets.
 After completing this module ask your trainer to assess your competency.

The results of your assessment will be recorded in your Progress Chart and
Accomplishment Chart.

Date Developed: Document No. TESDA-PTC-02

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CSS NC II Date Revised: Page 3 of 130
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Session
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 FOOD AND BEVERAGE SERVICES NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies

No. Unit of Competency Module Title Code

I
1.

2.

3.

4.

5.

6.

Date Developed: Document No. TESDA-PTC-02

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Session
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Revision # 02
 MODULE CONTENT

UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS

UNIT MODULE : SETTING-UP COMPUTER SERVERS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and
SOHO systems. It consists of competencies to set-up
user access and configures network services as well
as to perform testing, documentation and pre-
deployment procedures.

NOMINAL DURATION : 30 Hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Set-up user access

LO2. Configure network services

LO3. Perform testing, documentation and predeployment procedures

Date Developed: Document No. TESDA-PTC-02

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LO1. Set-up user access

ASSESSMENT CRITERIA:
1.1 User folder is created in accordance with network operating system (NOS)
features
1.2 User access level is configured based on NOS features and established
network access policies/end-user requirements.
1.3 Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:
 Network Operating System User Folder Features
 User Access Level Features
 Network Access Security Check

CONDITIONS:
The students/trainees must be provided with the following:
 Learning Materials:
- CBLM

 Equipment:

- PC or workstation network and server

 Tools
- Network operating system (NOS)
- Tools and test instruments
- Appropriate software applications/programs

 Supplies and Materials

-

Date Developed: Document No. TESDA-PTC-02

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Session
Ronald P. Alvarez Sindangan
Revision # 02
METHODOLOGIES:
• Lecture
• Discussion
• Demonstration
• Viewing
• Multimedia
• Self-paced/Modular

ASSESSMENT METHODS:
 Practical Demonstration w/ oral questioning
 Interview
 Portfolio

Date Developed: Document No. TESDA-PTC-02

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Session
Ronald P. Alvarez Sindangan
Revision # 02
 Learning Experiences
Learning Outcome 1
SET-UP USER ACCESS
Learning Activities Special Instructions
 Read Information Sheet 3.1-1 on Network Operating
System User Folder Features You are required to Read Information
 Answer Self-Check 3.1-1 Compare Answer to Answer Key Sheet and answer self-check and
3.1-1 compare answer using answer key, to
measure your understanding on the topic,
 View Video Clips 3.1-1 Create User Folder to gain remarkable training performance,
review of the information sheet is
 Perform Task Sheet 3.1-1 and Evaluate Performance using encourage.
performance Criteria Checklist 3.1.1 The Task Sheet and Job Sheet will help
you to practice your skills, Please Review
 Read Information Sheet 3.1-2 on User Access Level Features procedures before performing Task or
Job Sheets.
 Answer Self-Check 3.1-2 and Compare Answer to Answer Key The performance criteria checklist will
3.1-2 guide and help you evaluate your work as
you are practicing your skill.
 View Video Clips 3.1-2 Configure User Access Level
After performing every Task/Job Sheet
 Perform Task Sheet 3.1-2 and Evaluate Performance using please evaluate your performance using
performance Criteria Checklist 3.1.2 Performance Criteria Checklist.
When you are ready, present your work to
 Read Information Sheet 3.1-3 on Network Access Security Check
your trainer for final evaluation and
recording.
 Answer Self-Check 3.1-3 and Compare Answer to Answer
Key 3.1-3 If you have questions and clarification
don’t hesitate to ask your trainer.
 View Video Clips 3.1-3 Perform Security Check in Network
Access
 Perform Task Sheet 3.1-3 and Evaluate Performance
using performance Criteria Checklist 3.1.3


Date Developed: Document No. TESDA-PTC-02

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CSS NC II Date Revised: Page 8 of 130
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Session Developed by: PTC Sindangan
Ronald P. Alvarez
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 Information Sheet 1.1-1
Planning and Preparing for Unit Assembly

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
 Distinguished safety signs and precautions in the workshop.
 Identify probable dangers in the workshop.
 Identify Personal Protective Equipment
 Prepare area for unit assembly in accordance with occupational Health and Safety
Procedures
Introduction:
Planning and preparing workshops for unit assembly will save time, money and frustration. It is a good idea
and opportunity to learn the proper care and maintenance of your computer.

 Planning, as defined in the dictionary, is an act of formulating a specific

system for a defined course of action. It is a very essential part of
whatever task there is a plan specially in making maintenance for a
specific system.

 Planning is a process of preparing for change and development and for

deciding how the best manage or influence those changes. Planning is
also directed at resolving specific problem issues or conflict.

Workshops Safety Measures

Personal Protective Equipment

Personal protective equipment which is popularly known as PPE, are safety devices, gadgets
or paraphernalia which are either worn or installed in the human body to serve as protection from
hazards that might cause harm or injuries to man.

The use of personal protective equipment is important and necessary consideration in the
development of a safety program. However, since PPE must be relied on to a certain degree, there
occasionally is a temptation to employ its use without first attempting to investigate thoroughly the
methods of correcting unsafe physical conditions. This results in substituting the adoption of personal
protective devices in place of the application of safety engineering methods to correct the hazardous
environment. We must always remember that in safety, the topmost priority to be considered in
accident prevention is to eliminate hazards or to minimize the hazards if it cannot be totally eliminated.

The general production efficiency and morale of the employees will be much higher if there are no
unsafe conditions or hazards in the work or work environment. It should be emphasized that the use of
Personal Protective Equipment should always be regarded as the last thin line of defense. PPE do
Date Developed: Document No. TESDA-PTC-02
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Ronald P. Alvarez
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nothing to reduce the hazard; they merely set up a frail barrier against the hazard and this barrier must
be constantly maintained, watched and guarded.
Observe Safety measures.

PPE or Personal Protective Equipment’s used in the maintenance as compliance to the safety
standards. This is to assure that safety measure is being observed during work. Examples of PPE used in
computer hardware maintenance are the ff:
1. Goggles
2. Mask
3. Anti-static wrist wrap
4. Gloves
It is very important for us to consider our safety. This is applicable not only when repairing a PC, but also in
every task we do. When working with PC hardware, it is important to exercise caution. Not only will it
prevent damage to the PC, but also protect you from possible harm.
The first safety rule is to unplug the PC. Unplug it from the wall outlet.
Do not rely on the Front switch because some systems are designed with motherboard always receiving
standby power from the power supply even though the system is off. Metallic materials could also be dropped
accidentally on the motherboard and cause a short or damage.
The second safety rule is to ground you to discharge static electricity. Static electricity is a hazard to PC
components. You can do this by touching any grounded metal object before or using an anti-static wrist strap
connected to a grounding mat while working on the PC. It is also recommended to work on a non-carpeted
room because the synthetic fibers in carpets can increase the potential for static electrical discharges
especially when humidity is low. Moreover, when disassembling the PC, make sure that PC components
are placed on static- free surfaces such as the anti-static wraps used when these are purchased.
The third safety rule is to keep away magnets from PCs. Magnetic charges can cause damage to some PC
components such as disk drives. Make sure that the tools and materials you are using are not magnetized
(example: screwdrivers).
Never use force. Most components and connectors plug smoothly into place. Some connectors have thumb
screws (e.g., monitor and serial cables) or clips ( e.g., the parallel printer cable) to lock these in place.
Do not bend the printed circuit boards especially the motherboard. These contain very fine copper traces that
may develop hairline cracks when bent.
Always document the steps you did (with a sketch, if necessary) when disassembling a PC, taking note of
the positions of screws and devices, and the orientations of connectors (although most will not fit in place
if not oriented properly). Typical PC’s use two types of screws – coarse-pitched (usually for the panel
cover, expansion slot covers and hard disk drives) and fine-pitched (usually for the floppy disk and
optical drives). You’ll need to remember which was used where so as not to damage the screw threads.

Occupational Health and Safety Policy

In the school as a computer teacher you must be aware of how your students behave when they are
working in the computer laboratory, as well as implementing a safe way of accomplishing every task. Safety
practices should be learned early and always adhered to when working with any electrical device, including
personal computers and peripherals. This is for the protection of not only the people working with them, but

Date Developed: Document No. TESDA-PTC-02

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also for the devices themselves. The basis for this process begins with your Occupational Health and Safety
Policies.

Personal Safety While Working Along With PC’s

Computer equipment can be dangerous, and you or others can be injured or even killed if you
don’t follow proper safety guidelines when working along PC’s. The following are some
precautionary measures to take before working with any computer equipment:

Don't work alone - in the event of an emergency another

person's presence may be essential. See figure 1.1

Always POWER OFF and UNPLUG the computer from power outlet
before working on it.

Take off any metal objects on your arms or fingers such as bracelets, rings or
watches. Even if your unit is unplugged, there may still be some remaining
electric charge or get caught in moving parts.

Don't attempt repair work when you are tired.  Not only will you be more
careless, but your primary diagnostic tool - deductive reasoning - will not
be operating at full capacity.

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
Revision # 02
 Wear safety glasses for protection against sparks and metal
fragmented

Be careful with the tools that may cause short circuit (such as screw drivers).

Handle all parts with care. Place each piece you remove carefully down onto a stable surface, if a component
does not come out easily, do not use excessive force if things don’t quite slip
into place or when you’re removing it. Instead, check if you are removing it
correctly and no wires still connected in the hardware.

Always full the cable connector on the handle and not on the cable
itself

Be sure you’re standing in a dry place and use only rubber shoes when standing
on the ground or in a concrete floor.

Make sure that the pins are properly aligned when connecting a cable
connector.

Date Developed: Document No. TESDA-PTC-02

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 Take away any liquid such as mineral water or soft drinks near your working
area or near computers, the three of the most damaging things to a computer
are moisture (sweat, drinking water), shock (electric or from being dropped) and
dust (any debris from household dust to bits of food).

Wear a ground wrist strap in case of grounded parts and to avoid damage to the pc
components by Electrostatic Discharge (ESD).

Hold the components by edges and do not touch the IC’s.

Finally, never assume anything without checking it out for yourself!  Don't
take shortcuts!

Make sure to have a fire extinguisher in a work area to be use in case of fire. See figure 1.8

How to Use the Fire Extinguisher.

Remember the PASS method to effectively use a fire
extinguisher.
P-pull the safety pin from the handle
A-aim the extinguisher nozzle at the base of the fire
S-squeeze the handle to discharge the content.
S-sweep side to side, approximately 6” or 15cm from fire until
Figure 1.8

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
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 Self- Check 1.1-1

(True or False): Write your answer in the space provided. Write letter T if the statement is True. Write letter F
if the statement is False.

_________1. During troubleshooting a computer you are advice to remove all your jewelry to avoid any
damage on computer related equipment.
_________2. Troubleshooting while the computer is plugged into their power source is a good practice.
_________3. Wearing of shoes with non-conductive rubber soles use to help minimized the chance of being
shocked or seriously injured in an electric accident.
_________4. Is it necessary to remove expansion cards from a computer when it is turned on?
_________5. Is it a good practice working in an environment which electronic components and water is being
join.

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
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 ANSWER KEY 1.1-1

1. T
2. F
3. T
4. F
5. F

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 TASK SHEET 1.1-1
Title : Prepare the Area for Unit Assembly
Duration: 5 Minutes

Performance Objective: Given the Materials, Working Area, Tools and Equipment’s needed you
should be able to prepare work area ready for unit assembly.

Supplies/Materials : Working Area, Table, PPE

Equipment :

Steps/Procedure:
Prepare the area for unit assembly in accordance with the Occupational Health and Safety
Requirements.

Safety Reminders: Always observe OHS in performing every task.

Assessment Method: Demonstration

Performance Criteria Checklist 1.1-1

Did you…. YES NO

1. Prepare the working area is ready for unit assembly?

2. Clean the area?
3. Take away any liquid such as mineral water or soft drinks near your
working area?
4. Ensure that the area comply with OHS requirements in performing
the task?

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
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 Information Sheet 1.1-2
Obtaining Materials for Unit Assembly

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the materials to carry for unit assembly
2. Obtain necessary materials for unit assembly

The following Materials classified according to their functions and uses.

Referred to as a Grounding mat, an Antistatic mat is a floor or table mat that

reduces the risk of electrostatic discharge while working with electrostatic
sensitive equipment.

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
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 A cable tie (also known as a hose tie, zap strap or zip tie, and by the brand
names Ty-Rap and Panduit strap) is a type of fastener, for holding items together,
primarily electric cables or wires.
- it is used to bundle cables neatly inside and outside of a computer

Compressed air - used to blow away dust and debris from different computer
parts without touching the components.

Electrical tape (or insulating tape) is a type of pressure-sensitive tape used

to insulate electrical wires and other materials that conduct electricity. It can be made
of many plastics, but vinyl is most popular, as it stretches well and gives an effective
and long lasting insulation. Electrical tape for class H insulation is made of fiberglass
cloth.

Brushes used for cleaning computer parts to free from dust come in various
sizes.

Date Developed: Document No. TESDA-PTC-02

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A towel is a piece of absorbent fabric or paper used for drying or wiping a body or a surface. It
draws moisture through direct contact, often using a blotting or a rubbing motion.

 Lint-free cloth - used to clean different computer components without

scratching or leaving debris.

 Parts organizer - used to hold screw, jumpers, fasteners and other

small parts and prevents them from getting mixed together.

Self-Check 1.1.2

A. Identify the following materials and give their uses.

Use a separate sheet of paper in answering.

1.

2.

Date Developed: Document No. TESDA-PTC-02

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 3.

4.

Answer Key 1.1.2

1. Electrical tape (or insulating tape) it is used to insulate electrical wires and other materials that

conduct electricity.
2. Brushes used for cleaning computer parts to free from dust.

3. Antistatic mat is a floor or table mat that reduces the risk of electrostatic discharge while
working with electrostatic sensitive equipment.

4. Cable tie it is for holding items together, primarily electric cables or wires.

Date Developed: Document No. TESDA-PTC-02

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Ronald P. Alvarez
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 TASK SHEET 1.1-2
Title : Obtaining Materials for Unit Assembly
Duration: 5 Minutes

Performance Objective: Given the Materials, Equipment, Tools and Testing Devices needed you
should be able to identify and obtain materials needed for unit
assembly.

Supplies/Materials : Equipment, Testing Devices, Tools and Materials

Equipment :

Steps/Procedure:
1. Identify the materials needed for unit assembly.
2. List all materials in the needed for unit assembly.
3. Obtain all materials needed for unit
Date assembly.
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materials
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in performing every
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Assessment Method: Demonstration

 Performance Criteria Checklist 1.1-2

Did you…. YES NO

1. Identify necessary materials for unit assembly?

2. Obtain all necessary materials needed for unit assembly?
3. Bring all necessary materials in your working area?
4. Ensure that the area comply with OHS requirements in performing
the task?

Date Developed: Document No. TESDA-PTC-02

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 Information Sheet 1.1-3
Obtaining Tools, Equipment and Testing Devices for Unit Assembly
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the Tools, Equipment’s and Testing Devices for unit assembly
2. Obtain Tools, Equipment’s and Testing Devices for unit assembly

A system of interconnected computers that share a central storage system and various peripheral
devices such as a printers, scanners, or routers. Each computer connected to the system can operate
independently, but has the ability to communicate with other external devices and computers.
Without peripherals, your communication with your computer would be far more limited. Peripherals
are the devices external to your computer that take in information, allow the computer to put out information in
visible and audible form, and perform other important tasks. Devices such as printers, scanners, audio and
visual equipment and external drives allow us to make full use of the computer's resources. All of these
devices hook up electronically via cables or wireless connection to the main computer, but are
separate from the main operating functions of the computer.
Different Computer Systems

1. Mainframe Computer

A mainframe computer is a computer system with:

• very powerful processors

• lots of backing storage
• large internal memory.

Mainframes are designed to process large volumes of data at high speed. They are used by large
businesses such as

 banks and mail-order

 companies as well as by large
 organizations such as universities.

Mainframe computers can also multi-task by running more than one program at the same time time. This is
known as multi-programming and with more memory has become possible on desktop and laptop computers.

Date Developed: Document No. TESDA-PTC-02

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 2. Desktop Computer

A desktop computer is the most common kind of PC. It is a collection of a

number of different hardware devices. This type of computer is sited
permanently on a desk because its design means it cannot be easily
moved. The common components of a desktop PC are:

 the system unit containing the processor

and main memory
 monitor
 keyboard
 mouse
 hard disk drive
 floppy disk drive
 CD/DVD drive
 Speakers.

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3. Laptop or Notebook Computer

 A laptop computer is a small, light computer that you can easily carry about with you. It can be
powered by battery or mains power. A laptop computer has a keyboard, and comes with
specialized input devices, for example trackballs, touch pads or track points. They are needed
because laptop computers are often operated in places where it is impracticable to use a
mouse.
 For output the laptop has an LCD or TFT screen and a set of small speakers.
‘Laptops’ are often as powerful as desktop computers and run the same range and type of
software.
 People use laptops for working when they are on the move, going to meetings or attending
courses.
 Many businesses are replacing desktop PCs with special plug-in workstations designed round
laptop computers because of the flexibility they offer.

4. Palmtop Computer or Personal Digital Assistant (PDA)

This type of computer is increasing in popularity, and is often called a Personal

Digital Assistant (PDA).
A palmtop computer is small enough to fit in your pocket.
It combines a lot of capabilities, including organizer features (such as storing contact
numbers, names and addresses, etc.), e-mail and wireless internet access.
Palmtop's have small keyboards and most let you open menus and select icons by
using a special pen or stylus. Most let you enter data by writing with the stylus. They
are powered by batteries and store their data on removable memory units called flash cards.
You can run a wide range of software on palmtop's, for example simple word processing, database and
spreadsheet software as well as useful applications such as electronic diaries. Many modern palmtop's:
 are converging with mobile phones to let you access the internet
 have wireless communications to let you access your local area network

COMPUTER PERIPHERALS

A computer system has two basic parts: hardware and software. The equipment associated with a
computer system is the hardware. Computer hardware is responsible for performing four basic functions:
input, processing, output, and storage. Let’s go back to the basic definition of a computer. A computer is an
electronic device that is programmed to accept data (input), process it into useful information (output), and
store it for future use (storage). The processing function is under the control of a set of instructions ( software);
we will explore this later.

The four fundamental components of a computer system

1. Input components/devices

 Input devices send data and instructions to the central processing unit.
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  Input devices are things we use to put information INTO a computer

Here are some examples of input devices.

Web Camera - most cameras like this are used during live
conversations.  The camera transmits a picture from one
computer to another, or can be used to record a short video.
Compact Disc (CD) - CDs store information.  The CD can then be
put into another computer, and the information can be opened
and added or used on the second computer.

Keyboard - The keyboard is a way to input letters or numbers into

different applications or programs.  A keyboard also has special
keys that help operate the computer.

Mouse - The mouse is used to open and close files, navigate web
sites, and click on a lot of commands (to tell the computer what to
do) when using different applications.

Digital Camera - A digital camera can be used to take pictures.  It

can be hooked up to a computer to transfer the pictures from the
camera to the computer.  Some digital cameras hold a floppy
disk, and the floppy disk can be taken out of the camera and put
directly into the computer.

Drawing Tablet - A drawing tablet is similar to a white board,

except you use a special pen to write on it and it's connected to
the computer.  Then the word or image you draw can be saved on
the computer.

Microphone - A microphone is used to record sound.  The sound

is then saved as a sound file on the computer.

Scanner - A scanner is used to copy pictures or other things and

save them as files on the computer. 

Disk Drive - A disk drive can hold a CD or a floppy disk.  It reads

the information on the disk so that the computer can use it.

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Joystick - A joystick is used to move the cursor from place to
place, and to click on various items in programs.  A joystick is
used mostly for computer games.

Touch Screen - A touch screen is a computer screen or other

screen that you can touch with your finger to enter information. 
Examples of touch screens include a smart board, a microwave, a
dishwasher, or an ATM at a bank.
Bar Code Scanner - A bar code scanner scans a little label that
has a bar code on it.  The information is then saved on the
computer.  Bar code scanners are used in libraries a lot.
1. Output components/devices

 Output devices are things we use to get information OUT of a computer.

 An output device is any piece of computer hardware equipment used to communicate the results of
data processing carried out by an information processing system (such as a computer)

Here are some examples of output devices.

Monitor - A monitor is the screen on which words, numbers, and

graphics can be seem.  The monitor is the most common output
device.
Compact Disk - Some compact disks can be used to put
information on.  This is called burning information to a CD.
NOTE:  A CD can also be an input device.

Printer - A printer prints whatever is on the monitor onto paper. 

Printers can print words, numbers, or pictures.

Speaker - A speaker gives you sound output from your

computer.  Some speakers are built into the computer and some
are separate.

Disk Drives - A disk drive is used to record information from the

computer onto a floppy disk or CD.

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Floppy Disk - A floppy disk is used to record information on.  The
information is stored on the floppy disk and can be used later or
used on another computer.

Headphones - Headphones give sound output from the

computer.  They are similar to speakers, except they are worn on
the ears so only one person can hear the output at a time.

3. Processing components/devices

 The central processing unit (CPU) is the heart and brain of the
computer. This one component, or "chip," is responsible for all
primary number crunching and data management. It is truly the
centerpiece of any computer. It is so important that whole
generations of computer technology are based and measured on
each "new and improved" version of the CPU. When we refer to the
CPU, we are usually speaking of the processor. However, the CPU
requires several other components that support it with the management of data to operate. These
components, when working in harmony, make up the primary elements of the PC we know today.

Motherboard
The large circuit board found inside the computer. Without it, a computer is just a metal box. The motherboard
contains all the remaining items in this table; for all practical purposes, it is the
computer.

CHIP SET

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A group of computer chips or integrated circuits (ICs) that, when working together, manage and control the
computer system. This set includes the CPU and other chips that control the flow of data throughout the
system.

DATA BUS
A group of parallel conductors (circuit traces) found on the motherboard and used by the CPU to send and
receive data from all the devices in the computer.

ADDRESS BUS
A group of parallel conductors (circuit traces) found on the motherboard and used by the CPU to "address"
memory locations. Determines which information is sent to, or received from, the data bus.

EXPANSION SLOTS

Specialized sockets that allow additional devices called expansion cards or, less
commonly, circuit boards, to be attached to the motherboard. Used to expand or
customize a computer, they are extensions of the computer's bus system.

CLOCK
establishes the maximum speed at which the processor can execute commands. Not to be confused with the
clock that keeps the date and time.
BATTERY
Protects unique information about the setup of the computer against loss when electrical power fails or is
turned off. Also maintains the external date and time (not to be confused with the CPU's clock).

RANDOM ACCESS MEMORY (RAM)

Stores temporary information (in the form of data bits) that the CPU and software
need to keep running.

4. Storage components/devices

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  Computer data storage, often called storage or memory, refers to computer components and
recording media that retain digital data.

The most common storage devices are:

 Floppy Disks
 Zip Disks
 CD + RW
 CD + R
 DVD + RW
 DVD + R

Hard disk drive (HDD; also hard drive, hard disk, or disk drive)[2] is a device for storing and retrieving digital
information, primarily computer data. It consists of one or more rigid (hence "hard") rapidly rotating discs

(platters) coated with magnetic material, and with magnetic heads arranged to write data to the surfaces and
read it from them.

Floppy Disk – They are plastic square disks, usually with a silver or black sliding piece going across the top.
These disks come in a variety of colors and they hold about 144 million bytes. (Bytes are characters, symbols
and letters).

Zip Disk – They look like a floppy disk, but they are a little thicker. This disk also comes in a variety of colors
and holds about 200 MB of data.

CD + RW Disc (Compact Disc Rewriteable) – This disc looks like a regular CD. The only difference is that you
can write on this disc and erase it as many times as you want. It works just like a floppy disk or a zip disk. A
CD + RW disc holds about 650 MB.

CD + R Disc (Compact Disc Recordable) – This one is a CD that you can record on. It’s mostly used to record
audio and once it’s been written on, you cannot rewrite or erase anything off of it. This compact disc comes in
different sizes, but they are usually silver in color. (Some CDs are black in color and they actually don’t get as
many scratches on them as the silver ones do. They are also a lot less fragile).

A DVD – R Disc (Digital Video Recordable) – These discs hold the space of about 4.7 GB and are used to
record movies on.

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 Figure 1.1

The more uncommon storage devices are:

 Removable Hard Drive

 Internet Hard Drive
 Flash
 PC Cards
 Smart Cards
 Storage Tapes
 Memory Sticks
 Smart Media

Removable Hard Drive – This is a disk drive in which a plastic or metal case surrounds the hard drive. It can
be inserted and removed just like a floppy disk. It holds about 2 GB of data. See figure 2.1 to view illustration

Internet Hard Drive – This one is a service on the Internet that provides storage space to computer users.
This service offers about 25 MB of space, but it could be more, depending on the service type. See figure 2.1
to view illustration

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Flash Drive – This a storage device that comes in many colors and has a stick shape to it. They are very
small in size, but they can hold anywhere between 256 MB and 3 GB of material on them See figure 2.1 to
view illustration
PC Card – This is a thin credit card size device that fits into a PC card slot, usually on a notebook computer.
This card simply adds storage to most notebooks. See figure 2.1 to view illustration

Smart Cards – These are the size of an ATM card. When inserted into a smart card reader, they can read and
update data for you. See figure 2.1 to view illustration

Storage Tape – This one is a magnetically coated ribbon of plastic, capable of storing large amounts of data
at a very low cost. Usually, storage tapes are a little bigger than audio tapes. Older computers used tape and
tape drives, but even today, some people still back their systems up with storage tape. These tapes hold
between 20 GB to about 110 GB of data. An external tape drive can be purchased separately as well, but
those are even harder to find. See figure 2.1 to view illustration

Miniature Mobile Storage Media – This is used mostly with handheld computers and digital cameras.

Memory Stick – This is a rectangular shaped disk that is used mostly with digital cameras and notebook
computers. They hold approximately 128 MB as well. See figure 2.1 to view illustration

Micro Drive – This is a square disk that has 1 GB of space and is used with digital cameras and handheld
computers. See figure 2.1 to view illustration

Smart Media Disc – This is a square disk that has 2 MB to about 128 MB of space on it. It’s used with digital
cameras, handheld computers and photo printers. See figure 2.1 to view illustration

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Testing Tools and Equipment
A tool is a handheld device that aids in accomplishing a task. Tools range from a traditional metal
cutting part of a machine to an element of a computer program that activates and controls a particular
function.
How do you select the best tool for the job?
First, know and understand in detail the scope of work to be accomplished, second, plan for the
scope taking into account the sequence of tasks.
Selecting the best tool for each task requires training in the proper use of the tools, field experience in
their safe use, and following the manufacturer’s guidance and instructions for that specific tool.
When obtaining the tool all the associated tooling and consumable parts, as recommended by the
manufacturer, must be included. In addition, related consumable parts must also be selected and used
according to their manufacturer’s instructions.
Safe use of the Tools
Once selected, use the tool for the purpose for which it was designed. Not all tools come with
detailed instructions, but there are those that do spell out the safety - Do’s and Don’ts for your safety. If
there are set-up or use options, operator judgment must always be based on what is the safest way to
use the tool.
Environmental Safety and Health Program requires the following:
 All tools be kept in good condition with regular maintenance

 The right tool be used for the job

 Each tool be examined before use AND damaged or defective tools NOT to be used

 Tools be operated according to manufacturer’s instructions

 The right protective equipment for the tool and activity be used

Hardware Tools
To complete hardware repairs, it is important to have a toolkit that should contain all of the necessary
tools. As you gain experience, you will learn which tools to have available for different types of jobs. Hardware
tools are grouped into these four categories:
 Electro-Static Discharge (ESD) tools

 Hand tools

 Cleaning tools

 Diagnostic tools

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Electro Static Discharge (ESD) Tools
Static electricity is easily generated by friction on carpets, tile flooring, clothing, hair, fabric, and etc.
The friction of moving air alone will charge suspended particles and cause the buildup of static electrical
charges on people and objects in the environment. Grounded anti-static work mats used with anti-static wrist
straps provide the most basic means for the controlled discharge of electro-static electricity.
Examples of ESD
 Anti-static wrist strap - used to prevent ESD damage to computer equipment. See Fig 1

Figure 1

 Anti-static mat - used to stand on or place hardware on to prevent static electricity from building up.
See Fig 2

Figure 2

Hand Tools
 A hand tool is a device for performing work on a material or a physical system using only hands. The
hand tools can be manually used employing force, or electrically powered, using electrical current.

Examples of Hand Tools

 Flat head screwdriver - used to loosen or tighten slotted screws.

See Fig 3 Figure 3

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 Philips head screwdriver - used to loosen or tighten crosshead screws.

See Fig 4

Figure 4

 Torx screwdriver - used to loosen or tighten screws that have a star-like depression on the top, a
feature that is mainly found on laptop. See Fig 5

Figure 5

 Hex driver – sometimes called a nut driver, is used to tighten nuts in the same way that a screwdriver
tightens screws. See Fig 6

Figure 6

 Needle-nose plier - used to hold small parts. See Fig 7

Figure 7

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 Wire cutter - used to strip and cut wires. See Fig 8

Figure 8

 Tweezers - used to manipulate small parts. See Fig 9

Figure 9

 Part retriever - used to retrieve parts from location that are to small for your hand to fit. See Fig 10

Figure 10

 Flashlight - used to light up areas that you cannot see well. See Fig 11

Figure 11

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DIAGNOSTIC TOOLS
 Multimeter - used to test the integrity of circuits and the quality of electricity in computer components.
See Fig 16

Figure 16

 Loopback Adapter - used to test the functionality of computer ports. See Fig 17

Figure 17

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 SELF – CHECK 1.1-3

(Multiple choices): Write your answer in the space provided before the number. Write the letter of the correct
answer.

___________ 1. A device used to input letters or numbers into different applications or programs. 
A. Mouse
B. Multimedia Projector
C. Keyboard
D. Computer

___________ 2. A device that gives sound output from the computer. 

A. Web Cam
B. Speaker
C. Laptop Computer
D. Land Card

___________ 3. A device used to display words, numbers, and graphics can be seem. 
A. Keyboard
B. Scanner
C. Browser
D. Monitor

___________ 4. The large circuit board found inside the computer. Without it, a computer is just a metal
box.
A. Mother Board
B. Memory Stick
C. Flash Drive
D. DVD-ROM drive
___________ 5. A device used to open and close files, navigate web sites, and click on a lot of commands
(to tell the computer what to do) when using different applications.
A. Monitor
B. Mouse
C. Touch Screen
D. Keyboard
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___________ 6.It is used to copy pictures or other things and save them as files on the computer. 
A. Barcode Reader
B. Printer
C. Monitor
D. Scanner

___________ 7. Specialized sockets that allow additional devices, a circuit boards to be attached to the
motherboard. Used to expand or customize a computer.
A. Mother Board
B. Video Card
C. Network Card (Nic)
D. Expansion Card
___________ 8. It store temporary information (in the form of data bits) that the CPU and software need to
keep running.
A. Random Access Memory
B. Hard Disk Drive
C. Cd Disk
D. Flash Disk
___________ 9. A device used to record sound.  The sound is then saved as a sound file on the computer.
A. Sound Card
B. Speaker
C. Microphone
D. Multi Media Projector
___________ 10. It is used to prints whatever is on the monitor onto paper. 
A. Printer
B. Scanner
C. Computer
D. Monitor

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 ANSWER KEY 1.1-3
Multiple Choice

1. B
2. C
3. D
4. A
5. B
6. D
7. D
8. A
9. B
10. A

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 Job SHEET 1.1-3
Title : Obtaining Materials for Unit Assembly
Duration: 5 Minutes

Performance Objective: Given the Materials, Equipment, Tools and Testing Devices needed you
should be able to identify and obtain materials needed for unit
assembly.

Supplies/Materials : Equipment, Testing Devices, Tools and Materials

Equipment :

Steps/Procedure:
1. Identify and Obtain Tools needed for unit assembly.
2. Identify and Obtain Computer parts and Peripherals needed for unit assembly.
3. Identify and Obtain Testing devices needed for unit assembly.
4. Bring all Tools, Equipment and Testing Devices to your work area.

Safety Reminders: Always observe OHS in performing every task.

Assessment Method: Demonstration

Performance Criteria Checklist 1.1-3

Did you…. YES NO

1. Identify and obtain tools needed for unit assembly?

2. Identify and obtain computer parts and peripherals needed for unit

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 assembly?
3. Identify and obtain testing devices needed for unit assembly?
4. Bring all tools, testing devices, computer parts and peripherals in
your working area?
5. Ensure in compliance with OHS requirements in performing the task?

Video Clip 1.1-4

Assembling Computer Hardware

Learning Objectives:
After viewing this Video Clip, YOU MUST be able to:

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 Know the proper handling of the components
 Observe safety precautions when handling a tools.
 Install Computer Hardware.

View Video Clip

1.1-4

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 JOB SHEET 1.1-4
Title : Assembling Computer Hardware
Duration: 3 hours

Performance Objective: Given the supplies and materials needed you should be able to install
various computer systems components and peripherals.

Supplies/Materials : Computer Hardware, Hand tools, PPE

Video Clip 1.1-4

Equipment : Desktop Computer, DVD-Player and Monitor

Steps/Procedure:
1. Prepare all the computer peripherals and components.
2. Prepare the PPE in installing a PC.
3. Mount the Power Supply in the System Unit.
4. Mount the RAM and CPU on the motherboard.
5. Mount the motherboard with RAM and CPU on the System Unit.
6. Insert the HDD on the System Unit.
7. Insert the Optical Drive on the System Unit.
8. Connect all the power cables accordingly.
9. Connect all the front panel headers accordingly.
10. Arrange all the cables to avoid damage on the computer.
11. Connect AVR and turn on the Computer.

Safety Reminders: Always observe OHS in performing every task.

Assessment Method: Demonstration

Performance Criteria Checklist 1.1-4

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Did you…. YES NO

1. Prepare all the computer peripherals and components?

2. Prepare the PPE in installing a PC?
3. Mount the Power Supply in the System Unit?
4. Mount the RAM and CPU on the motherboard?
5. Mount the motherboard with RAM and CPU on the System Unit?
6. Insert the HDD on the System Unit?
7. Insert the Optical Drive on the System Unit?
8. Connect all the power cables accordingly?
9. Connect all the front panel headers accordingly?
10. Arrange all the cables to avoid damage on the
computer?
11. Connect AVR and turn on the computer?
12. Ensure in compliance with OHS requirements in performing the task?

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 Video Clip 1.1-5
Assembling Computer Hardware

Learning Objectives:
After viewing this Video Clip, YOU MUST be able to:
 Perform BIOS Configurations

View Video Clip

1.1-5

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 TASK SHEET 1.1-5
Title : Desktop Computer Assembly
Duration: 30 Minutes

Performance Objective: Given the supplies and materials needed you should be able to perform
BIOS Configurations.

Supplies/Materials : Functional Desktop Computer

Video Clip 1.1-5

Equipment : Desktop Computer, DVD-Player and Monitor

Steps/Procedure:
1. Connect the Power cord into the power outlet
2. Power DVD Player and Monitor
3. Play the Video Clip 1.1-5
4. Follow Instruction in the Video Clip

Safety Reminders: Always observe OHS in performing every task.

Assessment Method: Demonstration

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 Performance Criteria Checklist 1.1-5

Did you…. YES NO

1. Connect the power cord to the power outlet?

2. Power on the DVD Player and Monitor?
3. Follow the instructions in the video clip?
4. BIOS are properly configured?
5. Ensure in compliance with OHS requirements in performing the task?

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