Duke Electric Service Guidelines
Duke Electric Service Guidelines
SERVICE
GUIDELINES
(For Indiana)
FOR
COMMERCIAL / INDUSTRIAL
DEVELOPMENTS
Modified 6/11/09
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
INTRODUCTION ..................................................................................................................... 2
RIGHT-OF-WAY ...................................................................................................................... 7
METERING............................................................................................................................ 10
EXHIBIT “F”.......................................................................................................................... 19
INSTALLATION REQUIREMENTS FOR THREE-PHASE PADMOUNT TRANSFORMER
FOUNDATIONS FOR COMMERCIAL OR INDUSTRIAL CUSTOMERS ........................... 19
Modified 6/11/09
Page 1
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
INTRODUCTION
Duke Energy
1000 East Main Street
Plainfield, IN 46168-1782
1-800-521-2232
Introduction
This publication is a guide to the Company’s requirements and does not cover all rules and
regulations. It is intended to promote uniformity throughout the Company’s system and to
provide a satisfactory interface guide for the customer’s electric service equipment at the
service point.
Duke Energy (referred to as the “Company”) provides this publication to assist all commercial
and industrial customers in planning for and obtaining prompt and satisfactory electric
service.
Any references to Energy Delivery in this publication include the Regulated Business Unit of
Duke Energy.
The format of this manual allows for updating of information and drawings. Please remember
it is the customer’s responsibility to obtain and maintain a current version of this publication.
Disclaimer
This publication is for informational purposes only and in no way shall this publication be
construed to impose any liability upon the Duke Energy or it’s subsidiary or affiliated
companies (collectively referred to as the “Company”). The Company makes no warranties or
representations in this publication expressed or implied, including but not limited to
merchantability and fitness for a particular purpose.
Duke Energy
Modified 6/11/09
Page 2
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
Notification
Duke Energy relies on you, the customer, to inform us of your plans for construction. The
information detailed on the Commercial/Industrial Electric Service Information sheet (Exhibit
“A”) should be submitted with your project plans. Please give us sufficient notice so that we
can meet your construction schedule. On average we suggest you provide six (6) months
advance notice prior to construction. In order to meet your deadlines, coordination of our
schedules is essential. Please provide realistic time schedules and inform us of any changes
in project scope or changes to your schedule as soon as you become aware of them. You
should contact the other utilities to determine their individual requirements.
Load Data
Duke Energy will need an accurate listing of electrical loads to be connected to the electric
service. List and provide as much operating data as possible on the Commercial/Industrial
Electric Service Information sheet (Exhibit “A”). Use the back of the sheet to list equipment
nameplate data on motors, welders, adjustable speed drives, sensitive electronic loads, etc.,
that you plan to install. We will review your list of equipment and evaluate its potential to
adversely affect the quality of power. Motors larger than 50HP may be required to have some
form of reduced voltage starting to limit objectionable flickers on Duke Energy’s system. Duke
Energy may also require you to install additional mitigation equipment to reduce or eliminate
objectionable power fluctuations that occur due to your operation.
Rate Selection
When more than one rate schedule is available, Duke Energy will provide you with the
applicable rates for your decision. For more information on rates, see the attached Rate
Information Sheet (Exhibit “B”). You can also obtain copies of rates by visiting www.Duke-
Energy.com, entering our “Business Services” page and clicking on “Tariffs.”
Modified 6/11/09
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ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
Modified 6/11/09
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ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
CUSTOMER COSTS
Service Deposit
In cases where no credit history for a customer exists, Duke Energy may require a service
deposit equal to two (2) times the estimated monthly revenue for the requested service.
Revenue Credit
The revenue credit for service to a new development is two and a half (2.5) times the
estimated annual revenue. The estimated annual revenue is based upon anticipated
electrical usage.
Modified 6/11/09
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ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
Project Design
The electric utility design will be developed by Duke Energy and based upon a standard
electrical service to meet the expected electrical demands.
Main Disconnect
For service voltages less than 1000V, disconnects may be limited to 3000 A.
Pre-Construction Meeting
Prior to the start of electric utility construction, a pre-construction meeting may be scheduled
between the customer, Duke Energy representatives, and other involved utility companies.
See the attached Pre-Construction Meeting Requirements sheet (Exhibit “C”) for a list of
those items that are to be completed by the customer prior to the meeting.
Excess Facilities
If the customer requests a service that requires the installation of equipment and facilities that
are in excess of what Duke Energy considers a standard service, the customer will be
required to pay for the cost of such excess facilities.
Modified 6/11/09
Page 6
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
RIGHT-OF-WAY
Easements
Duke Energy may require the customer to provide a written easement for the Duke Energy-
owned electrical facilities at no charge to Duke Energy. All Duke Energy easements shall be
shown on the recorded development plat along with the proper legal description of the
easement. Duke Energy will record the written easements.
Construction Area
It is the customer’s responsibility to clear the Duke Energy easement area and service route
of construction materials, dumpsters, dirt piles, trees, fences, etc. for Duke Energy equipment
and personnel before installation can begin. The customer is responsible to protect shrubs,
trees, grass and other landscaping during construction. All Duke Energy excavated areas will
be backfilled and mounded using onsite excavated materials by Duke Energy. Any
(customer-requested) special backfill material is the responsibility of the customer and must
be onsite at the time of Duke Energy excavation.
Vegetation Management
Duke Energy reserves the right to remove or maintain any vegetation on or adjacent to the
easement for the purpose of providing safe reliable electric service to the customer and the
general public.
Modified 6/11/09
Page 7
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
Conduit Specifications
All conduits furnished and installed by the customer shall meet the following criteria:
Shall be made from Polyethylene (PE) or Polyvinyl Chloride (PVC)
Appropriate National Electrical Manufacturers Association (NEMA) standards for electric
utility installations
Suitable for use with underground electric distribution cables rated at 90ºC
Shall have a UL listing
Shall have a schedule 40 rating clearly printed on the exterior surface
Conduit Bends
All conduit bends shall be made of PVC. All bends shall be 90º or less “Sweep” bends with a
minimum radius of 36 inches. Field made bends are not acceptable.
Primary Conduit
The customer shall provide and install all required conduits for underground primary cable.
The minimum inside diameter of the conduit shall be four (4) inches. Larger conduit may be
required for some installations. Duke Energy will determine the conduit size and locations.
Conduit shall be installed at least 30 inches deep (no more than 36 inches deep at the
endpoints.) The conduit route shall have a maximum of four (4) conduit bends and shall be
approved by Duke Energy prior to installation. If the proposed conduit route exceeds 600 feet
the customer shall provide an alternate cable route or provide and install an approved splice
box or manhole.
The customer is required to install a continuous pull cord in each conduit run and securely
cap both ends of the conduits with duct plugs or caps. Duct caps or plugs are NOT to be
glued in place.
The customer must also mark the location of the ends of the conduit by placing a stake above
ground over the end of the conduit. The stake will be labeled “End of Duct.” The integrity of
the conduit system is the customer’s responsibility. The customer should contact other
utilities to determine their specific conduit requirements. See the attached Service
Requirements for Underground Primary Electric Service From An Overhead Distribution Line
to Commercial or Industrial Customers (Exhibit “D”) for typical installation details.
Service Conduit
The customer will furnish and install conduit from its building to the service pole, secondary
pedestal, or padmount transformer from which service will be provided.
Modified 6/11/09
Page 8
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
Transformer Pad
The customer shall provide a transformer pad in accordance with Duke Energy standards for
all installations requiring a three-phase padmount transformer. The following items are to be
approved by Duke Energy before installation:
The transformer installation must be located where it is accessible by standard Duke Energy
construction and maintenance equipment. There must be permanent vehicle access within 10
feet of the three-phase transformer pads and within 25 feet of single-phase transformer pads.
Access routes across non-paved areas require an eight-inch thick gravel base.
Transformers or other service equipment must be located away from buildings and from
building openings as required by local codes and the National Electric Code (NEC). A 10-foot
clear zone must also be maintained in front of access doors to Duke Energy equipment to
allow for operation and maintenance activities. Shrubbery or storage of equipment or material
is prohibited in the clear zone. See the attached Padmount Equipment Clearances From
Buildings sheet (Exhibit “E”).
The customer shall install the transformer pad on a layer of firmly compacted granular
backfill. Primary and service conduits and bends entering the transformer pad must be
installed at the same time as the transformer pad at least to the point where they extend
beyond the edges of the transformer pad. The pad is to be level and flat in all directions. See
the attached Installation Requirements for Three-Phase Padmount Transformer Foundations
for Commercial or Industrial Customers (Exhibit “F”) and Construction Details for Customer
Installed Electric Facilities (Exhibit “G”).
The customer shall protect padmount transformer installations from damage by vehicles. See
the attached Construction Details for Customer Installed Electric Facilities Padmount
Equipment Protection (Exhibit “H”).
Modified 6/11/09
Page 9
ELECTRIC SERVICE GUIDELINES
FOR COMMERCIAL/INDUSTRIAL DEVELOPMENTS
METERING
If a smaller service is installed and future load growth is anticipated that will increase the
service to more than 500 kW, it is strongly recommended that the telephone service be
installed during the construction of the initial electric service.
Modified 6/11/09
Page 10
EXHIBIT “A”
Billing Name
Service Address
Billing Address
Billing Contact Phone #
Type of Business
Use / Hours of Operation
Duke Energy
Address
Modified 6/11/09
Page 11
EXHIBIT “B”
Service to be Furnished
When requested by Duke Energy, the customer will provide a listing of all equipment to be operated.
Duke Energy equipment has specific capacity limits; therefore, the customer will need to provide Duke
Energy with adequate advance notice of any load increases. Failure to notify Duke Energy may result
in the customer being liable for damage to Duke Energy property. Any unusual situation, question or
use of riders that might require a written agreement should be reviewed with Duke Energy.
Rate Selection
Usually, more than one rate can be applied for selected service. It is the customer’s responsibility to
designate the chosen rate. Duke Energy will advise the customer on the most economical rate based
on information available at the time service is requested. Subsequent changes in Duke Energy’s
rates or the customer’s operations may affect which rate is economical for the customer. The
customer must therefore notify Duke Energy of significant changes in the customer’s energy usage
and review rate option with Duke Energy annually. The customer may change their initial rate by
notifying Duke Energy. The new rate selection must remain in effect for at least 12 months before
another change can take place.
Character of Service:
Secondary Voltages Transformer Size Limits Service Availability
Single Phase 120/240 volts 167 KVA OH & UG
Network and/or Designed Areas
120/208 volts, three wire 40 KVA OH & UG
Modified 6/11/09
Page 12
EXHIBIT “C”
The customer shall perform the following activities prior to any pre-construction meeting.
• Mark all lot lines (notched or painted on the curb or edge of pavement)
• Have all areas in the vicinity of the electric utility trench graded to within four (4) inches of
final grade
• Install the transformers pad as directed with the instructions from Duke Energy
• Install the conduit system, (conduit, manholes, bends, etc.) in accordance with Duke
Energy specifications and at locations specified by Duke Energy. The conduit must have
at least 30 inches of cover over the top conduit.
• Install a pull cord in each duct run
• Cap the ends of all conduit
• Conduit end points shall be a minimum of 30” and a maximum of 36” in depth.
• Mark ends of conduit with proper stakes
• Provide suitable protection of the underground electric ducts during other construction
activities in the area
• Verify metering requirements including location and metering telephone line
Note: The customer needs to contact the other utilities to determine their conduit
requirements.
No trees, signs, walls, etc. should be planted or erected on the utility easement prior to or
subsequent to Duke Energy’s construction without prior written approval from Duke Energy.
Modified 6/11/09
Page 13
EXHIBIT “D”
=
Pole and Cable Riser Padmount Transformer (Owned by Duke
(Owned by Duke Energy) Energy) Foundation Installed and Owned by
Customer (See Note 6 for Details)
30” Min.
SERVICE REQUIREMENTS:
1. Easements: The customer shall provide an easement 15 feet in width for the
underground electric system. The easement shall be cleared of all obstructions that may
interfere with underground cable installation, operation and maintenance. The
easement shall be kept clear of vegetation, buildings or any obstructions.
2. Use by Others: The underground conduit system containing the electric cables is for the
sole use of Duke Energy.
3. Acceptance: The company reserves the right to refuse service to new installations that
do not meet Duke Energy requirements and may elect to remove existing service cables
if the customer fails to provide adequate maintenance, including operating space to
customer-owned facilities.
4. System Route and Equipment Location: Duke Energy shall be responsible for
determining the final routing for underground primary cables. The cable route must be
accessible for maintenance along its entire length. The customer shall provide a level
location at final grade for a padmount transformer installation as directed by the
Company. The customer shall be responsible for constructing a transformer pad for
three phase installations in accordance with Duke Energy requirements. The three-
phase transformer pad must be located within 10 feet of a permanent driveway or other
area accessible to Duke Energy construction and maintenance equipment. No part of
the transformer (or transformer pad) may be within 12 feet from any combustible wall,
window, or ventilation opening and 20 feet from any doorway in a building. There must
be at least of three (3) feet of clearance between customer equipment or landscaping
and the side of the transformer (or transformer pad) and 10 feet of clearance to the front
of the transformer (or transformer pad). Local regulations may require additional
clearances to padmount equipment.
Modified 6/11/09
Page 14
5. Trench Dimensions and Clearances: The primary conduit system shall be a minimum of
30 inches (maximum of 36 inches deep at the conduit end points.) It must be at least
three (3) feet away from adjacent gas pipes or water lines. It shall be at least one (1)
foot away from all other underground utilities. The surface grade over the conduit
system shall not be changed in any way that reduces or increases the depth of burial.
6. Materials & Labor: The customer shall provide all materials and excavation labor
necessary to install the underground conduit system. This includes trenching, backfilling,
installation of conduit and conduit accessories, installation of precast manholes and
cable pits, installation of transformer foundations, etc.
7. Conduit: The customer shall install, own and maintain the conduit system including duct,
manholes, cable pits and transformer foundations, etc.. It shall be installed in accord
with Duke Energy standards. The conduit shall be made from either polyethylene (PE)
or Polyvinyl Chloride (PVC) and suitable for use with underground electric distribution
cables rated at 90ºC. All conduits shall have a UL listing and a schedule 40 rating clearly
printed on the exterior surface. For primary jacketed concentric neutral primary cables,
the minimum inside diameter of the conduit shall be four (4) inches. For all other primary
cables, a minimum inside diameter of six (6) inches is required. All bends shall be 90º
or less “Sweep” bends with a minimum radius of 36 inches. Conduit may be direct
buried if local permitting authorities will allow direct buried conduit systems. All conduits
shall have a pull string installed. All conduits shall be capped to prevent debris from
entering the conduit.
Modified 6/11/09
Page 15
EXHIBIT “E”
The purpose of this document is to provide guidelines for the location of mineral oil-filled
padmount transformers outdoors near buildings and equipment. These guidelines specify
minimum distances to buildings, building openings, and equipment to provide fire risk
protection and adequate working space.
Table 1 below lists the minimum clearances to buildings and building openings. Refer to
sections A, B, and C below concerning placement around doors, windows, and air vents
(intakes and exhausts). Section D lists allowable distances to specific equipment.
Notes:
1. Distances are from the pad or transformer whichever is closer to the building or opening.
2. If the building has an overhang, the distance is measured from the outside edge of the
overhang.
3. Outside walkways or stairs attached to the building shall be considered as part of the
building. Minimum clearance must also be maintained from walkways used for exit to a
place of safety.
4. Avoid placing transformers in front of doors and windows or beneath windows and vents
whenever possible.
5. Final grade at the location of the transformer shall provide for mineral oil to drain from the
building. Otherwise, an oil containment means is required.
6. Distances less than those specified in Table 1 but not less than the working space required
in Section E may be allowed if approved by the appropriate code enforcement authority.
This may require alternate means of fire protection per NEC Section 450.27 and NESC
Section 152(A)(2) including fire barriers, fire rated walls, sprinkler systems, oil containment
means, or other approved measures. Use of alternate means of fire protection must be
approved by the local code enforcement authority.
7. It shall be the customer’s responsibility to conform to all local building codes, insurance
regulations, or ordinances affecting the transformer location.
8. Combustible/Non-combustible construction type shall be that which is defined by
respective state building codes.
Modified 6/11/09
Page 16
A. Doors, Fire Escapes, or Fire Exits
Padmounted transformers shall not be located within a zone extending outward 20 feet and
10 feet to the side from any doorway, fire escape, or fire exit. See diagram below.
Doorway
Wall
See Table 1
20’
10’ 10’
Acceptable transformer locations
Where the vertical clearance to a window is less than 10 ft, the mineral oil-filled transformer
shall not be located within a zone extending 10 feet outward from the building and 5 feet to
the side of the window. See Table 2 below. Where the vertical clearance is 10 ft or greater,
the transformer shall not be located within the distance outward from the building wall as
determined by building construction type.
Wall Window
B
Table 2 (H<10ft)
Type of Construction A B C
Combustible 12 ft 12 ft ----
Non-combustible 6 ft 10 ft 5 ft
Modified 6/11/09
Page 17
C. Air Vent
Where the vertical clearance to an air vent is less than 25 ft, the mineral oil-filled transformer
shall not be located within a zone extending 20 feet outward from the building and 10 feet to
the side of the vent. See Table 3 below. Where the vertical clearance is 25 ft or greater, the
transformer shall not be located within the distance outward from the building wall as
determined by building construction type.
Table 3 (H<25ft)
Type of Construction A B C
Combustible 12 ft 20 ft 10 ft
Non-combustible 6 ft 20 ft 10 ft
E. Working Space
A minimum clear working space of 3 ft must be maintained from each side of the transformer
and a minimum of 10 ft from the front. Where a meter is mounted on a transformer, a clear
space around the meter at least 3 ft wide, 4 ft deep, and 8 ft high must be provided and
always be available for reading, inspecting, testing, and maintenance operations. Clear space
for safe access to and egress from the working space must be maintained.
Modified 6/11/09
Page 18
EXHIBIT “F”
1. Acceptance: The company reserves the right to refuse service to new installations that do
not meet Duke Energy requirements and may elect to remove existing service cables if
the customer fails to provide adequate maintenance to customer-owned facilities
Padmount Transformer
(Owned by Duke Energy)
8.0’
#4 Rebar –12”
O.C Both Ways
Service Cable
8.0’ Conduits
Primary Cable
Conduits
12”
36” 48”
16” 8” MIN
4”
22” 6”
Service Cable
No Conduit In 2” Conduit for Conduits (8 Max)
Shaded Area Meter / Phone 1” PVC Conduit Primary Cable 2” Conduit for Metering
Cable for Ground Wire Conduits Cable
2. Location: Duke Energy shall be responsible for determining the final location for the
transformer pad. The customer shall provide a level location for a padmount transformer
installation as directed by the Company. The three-phase transformer must be located
adjacent to and within 10 feet of a driveway or other area accessible to Duke Energy
construction and maintenance equipment. No part of the transformer (or transformer pad)
may be within 12 feet from any combustible wall, window, or ventilation opening and 20
feet from any doorway in a building. There must be at least of three (3) feet of clearance
between customer equipment or landscaping and the side of the transformer (or
transformer pad) and 10 feet of clearance to the front of the transformer (or transformer
pad).
Modified 6/11/09
Page 19
3. Design: The customer is responsible for constructing a transformer pad in accordance
with Duke Energy requirements suitable for the largest transformer that may be required.
The customer should consider frost action, drainage and local soil conditions when
developing the structural design of the transformer pad. Specific requirements include:
1. The transformer pad shall be a minimum of eight (8) inches thick. The top surface shall
be a minimum of two (2) inches above the surrounding grade. Reinforcing steel shall
be at least #4 bars or larger. It shall be installed a minimum of 12 inches O.C. both
ways.
2. The transformer pad shall be installed on a bed of granular fill materials that has been
compacted prior to pouring concrete.
3. The surface of the transformer pad shall be flat, smooth and level within 1.0” in all
directions.
4. The edge of the transformer pad shall have a one (1) inch bevel formed into the top
edge.
5. A one-inch ID PVC conduit shall be installed in the concrete as shown in the sketch for
the installation of grounding conductors (by Duke Energy) for adjacent
communications equipment (required by the NESC).
4. Materials & Labor: The customer shall provide all materials and excavation labor
necessary to install the transformer pad. This includes: excavation, backfilling, installation
of conduit and conduit accessories, building forms, poring and finishing concrete, etc.
5. Conduit: The customer shall install, own and maintain the conduits entering the
transformer pad. It shall be installed in accord with Duke Energy standards. The conduit
shall be made from either polyethylene (PE) or Polyvinyl Chloride (PVC) and suitable for
use with underground electric distribution cables rated at 90ºC. All conduits shall have a
UL listing and a schedule 40 rating clearly printed on the exterior surface. For primary
jacketed concentric neutral primary cables, the minimum inside diameter of the conduit
shall be four (4) inches. Duke Energy may require larger sizes. All conduits must have a
pull string installed and be capped to prevent debris from getting into the conduit.
Modified 6/11/09
Page 20
EXHIBIT “G”
•
Single Conduit Multiple Conduit Installations
6” Min
Width Trench must be clean and free
of rocks and debris before
30” Min cable or conduit is installed. 30” Min
Trench must be deep enough to
allow for at least 30” of cover 2” 2”
over duct or cable.
3“ 16 “
Customer Service
Primary Service Conduits (8 Max)
Conduits
6“
Maximum Space Available for
Secondary/Service Ducts is
16” x 22”
Modified 6/11/09
Page 21
EXHIBIT “H”
5’ Protective posts
may be 4” - 6”
steel pipe. All must
be filled with
concrete.
Height of protection post will vary
3’ 3’ 3’ depending on the installation.
18”
5’
6’ 3” 6’ 3”
Modified 6/11/09
Page 22