Scribd
Upload
86 views

Read The Telephone Conversation and Find The Missing Words

Hank Weston calls the after sales service at Twiney Industries to complain about errors with an order he received. The order contained the wrong components sizes and a motor that did not work. Anthony Perez from after sales apologizes for the errors and inconvenience, and arranges replacements to be delivered to resolve the issues.

Uploaded by

Dqnny
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
86 views

Read The Telephone Conversation and Find The Missing Words

Hank Weston calls the after sales service at Twiney Industries to complain about errors with an order he received. The order contained the wrong components sizes and a motor that did not work. Anthony Perez from after sales apologizes for the errors and inconvenience, and arranges replacements to be delivered to resolve the issues.

Uploaded by

Dqnny
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

After Sales - A complaint

Read the telephone conversation and find the missing words from those in the box.

Receptionist Twiney Industries. Can I ............................ you?


Hank Weston Good morning. The After Sales service please.
Receptionist One ................................... please.
Anthony Perez Perez, After Sales.
Hank Weston Good morning. This is Mr Weston of
Resistatex ......................................... I have a complaint to
make about the order I received this morning.
Anthony Perez What ............................. to be the problem?
Hank Weston Well instead of 2 x 3cm components; you sent me 3 x
2cm components and the D70 motor you sent
doesn’t .................................!
Anthony Perez Could I have the order number, please?
Hank Weston Yes, It’s F345/01 of 2 March
Anthony Perez OK. I have the ............................. here. It must be a
packaging error for the components. Please accept
our ................................. We’ll send you the right one
immediately.
Hank Weston OK. It’s very inconvenient but I suppose
we’ll .................................... to manage. And what are you
going to do about the D70?
Anthony Perez We’ll send you our .................................... this afternoon.
Hank Weston I’d prefer a replacement.
Anthony Perez OK. I’ll see if we have one in .......................... ( He looks
on the computer) Yes, we do. We’ll ....................................
it today. You’ll have it for the day ......................................
tomorrow. Is that OK?
Hank Weston (Rather annoyed) Well, I suppose it’ll have to be.
Anthony Perez I’m very sorry for the ......................................... caused. I
assure you it won’t happen again.
Hank Weston Well, I’ve never had ........................... with Twiney’s before.
Anthony Perez And you won’t ................................! Goodbye Mr. Weston.
Hank Weston Goodbye!

speaking technician problems details moment


apologies again help have seems
after inconvenience work despatch stock

Now practice the dialogue with your partner, don’t forget to be angry!

You might also like